《酒店日常英語口語》課件

DailyEnglishSpeakinginHotels目錄HotelreceptionEnglishHotelRoomServiceEnglishEnglishforHotelCateringServicesHotelBusinessServiceEnglishEnglishforHotelLeisureandEntertainmentServices01HotelreceptionEnglishGreenguestswarmandprofessionalUseappropriatemeetingssuchas"Goodmorning/afternoon/evening"or"Welcometoourhotel"SmileandmakeeyecontacttocreateapositivefirstimpressionWelcomeGuestsInquiryaboutCustomerNeedsAskaboutthepurposeoftheirstay(businessorleisure)andthetypeofroomtheypreferInquiryaboutanyspecificrequirementsorpreferencestheymayhave,soasapreferenceforaspecificfloororanonsmokingroomTakenoteofanyspecialrequestsorappealstheymayhaveandensurethattheyaremetduringtheirstayInformguestsabouttheamenitiesavailableatthehotel,suchasaccommodations,bars,fitnesscenters,pools,andmeetingfacilitiesAnsweranyquestionsquestionsquestionsmayhaveaboutthehotel'sservicesandfacilities,includingroomservices,checkoutprocedures,andWiFiaccessProvideinformationonthelocationoffacilitieswithinthehotel,includingthefrontdesk,elevators,andstairsProvideHotelFacilityInformation02HotelRoomServiceEnglishWelcomemessageGoodday,I'myourroomservicemanagerWelcometoourhotelHereisyourroomkeyIntroducetheroomfacilitiesHereisyourroomIthasadoublebed,aprivatebathroom,aTV,andaminibarIfyouneedanythingelse,justletusknowInquireaboutthecustomer'sneedsWouldyouliketohaveyourluggagebrokenupstairs?Doyouneedanyhelpwithyourcheck-in?TakeguestsintotheroomIntroducingthebedThisisadoublebedIt'sverycomfortableandhasapillowtopmattressforextracomfortIntroducingthebathroomThebathroomisprivateandhasashower,abathtub,andalltheamenitiesyoumayneedIntroductiontoTVandMiniBarTheTVhasmanychannels,includinginternationalchannelsTheminibarisstockedwithsoftdrinks,water,andsnakes010203Introductionroomfacilities123IwouldliketoorderbreakfastWhatoptionsdoyouhave?OrderingbreakfastCouldyoupleasesendsomeonetomyroomtodelivermyorder?Myroomnumberis[XXXXX]RoomservicedeliveryI'msorrytohearthatyourexperiencewasnotsatisfactoryWewilldoeverythingwecantomakeitrightCompletingabouttheserviceCommonConversationsforRoomService03EnglishforHotelCateringServicesOrderingmealsIfpossible,offeradditionalmenuitemsorspecialtiestothecustomer,offeringavarietyofchoicestomeettheirpreferencesProvideoptionsUsepolicymeetingsandaskaboutspecificdietarypreferences,allowances,oranyotherrequirementstheymayhaveGreetthecustomerandinq…Afterunderstandingtheirneeds,taketheirorder,confirmthedetails,andensurethattheyarehappywiththeirselectionTaketheirorderAskaboutdietaryrestrictionsProactivelyinquireaboutanydietaryrestrictionsorpreferencessuchasvegan,vegan,glucosefree,oranyotherdietaryrequirementsIfadishdoesn'tmeettheirdietaryneeds,suggestsuitablealternativesthatareavailableEnsurethatthecustomerissatisfiedwiththeirorderandthatitmeetstheirdietaryrequirementsProvidealternativesEnsuresatisfactionInquiryaboutthecustomer'srequirementsforfood010203ThankthecustomerfortheirterritoryGreetthecustomerwarmandthankthemfordiningattherestaurantInquiryabouttheirexperienceAskiftheyareengagedintheirmealandifthereisanythingthatcanbeimproveduponinfuturevisitsProcessthepaymentQuicklyandefficientlyprocessthepayment,ensuringthatalldetailsarecorrectandthatthetransactionissmoothRestaurantcheckout04HotelBusinessServiceEnglishHotelstaffshouldbeabletoarrangemeetingroomswiththenecessaryequipmentandtechnologyforasuccessfulmeetingArrangingmeetingfacilitiesRegularlyinspectingandmaintainingthemeetingfacilitiesguaranteesacleanandwellfunctioningenvironmentforguestsFacilitykeepProvideconferenceroomservicesProvidingprintingoptionsGuestsshouldhaveaccesstoprintingserviceswithavarietyofpapersizes,colors,andfinishesCoppermaintenanceKeepingthecopiesingoodworkingconditionsandstoredwithpaperandtonerisessentialforeffectivecopyingservicesProvideprintingandcopyingservicesAssistwithprojectneedsHotelstaffshouldbeabletoassistguestswiththeirbusinessneeds,suchasarrangingforshippingorcourierservicesProvideconfidentialservicesHotelBusinessCentersoftenofferconfidentialservices,includingtyping,faxing,andphotocopyingdocumentsBusinessCenterConsulting05EnglishforHotelLeisureandEntertainmentServicesSwimmingpoolAswimmingpoolisagreatwaytorelaxandunwindItprovidesarefreshingswimthatcanhelpreducestressandimprovewellbeingGymAGymisagreatwaytostayfitandhealthyItprovidesarangeofequipmentthatcanhelpyouachieveyourfitnessgoalsSpaAspaisaplacewhereyoucanpamperyourselfandwithinarangeofrelaxingandadjustingtreatmentsItoffersvariousspaservicessuchasmass,medical,literature,pedigree,etcIntroductiontoHotelLeisureFacilitiesMakeanappointment01CallthespaorgymandmakeanappointmentfortheserviceyouwanttoenjoyArriveatthespaorGym02ArriveatthespaorGymonthedayofyourappointmentandcheckinwiththereceptionistStartyourtreatment03Onceyouhavecheckedin,yourtre