MOOC 空中乘務情境會話（雙語教學）-江蘇工程職業(yè)技術學院 中國大學慕課答案

MOOC空中乘務情境會話（雙語教學）-江蘇工程職業(yè)技術學院中國大學慕課答案10隨堂測試1、問題：Howtogreetpassengersduringboardingservice?選項：A、Welcomeabroad.B、Welcometotheflight.C、WelcometoAirChina.D、Seeyou.正確答案:【W(wǎng)elcomeabroad.#Welcometotheflight.#WelcometoAirChina.】2、問題：（中譯英）您的座位在機艙前部。Yourseatisintherearofthecabin.選項：A、正確B、錯誤正確答案:【錯誤】3、問題：客艙登機服務中，對于頭等艙的旅客，需要直接引導其入座。選項：A、正確B、錯誤正確答案:【正確】11隨堂測驗1、問題：（中譯英）能不能麻煩您換個座位？選項：A、Couldyoudomeafavor?B、I’mafraidyoumayhavetakenawrongseat.C、Wouldyoubekindenoughtochangetoanotherseat?D、MayIseeyourboardingpass,please?正確答案:【W(wǎng)ouldyoubekindenoughtochangetoanotherseat?】2、問題：HowtoreplywhenpassengersaskFAtohelpthemwiththeirseat?選項：A、MayIseeyourboardingpass,please?B、CouldIhavealookatyourboardingcard?C、Ofcourse.D、I’mafraidIcan't.正確答案:【MayIseeyourboardingpass,please?#CouldIhavealookatyourboardingcard?#Ofcourse.】3、問題：可以將行走障礙旅客安排在應急出口座位。選項：A、正確B、錯誤正確答案:【錯誤】11隨堂測驗1、問題：多少寸以下的箱子可以攜帶上飛機？選項：A、20寸B、24寸C、26寸D、28寸正確答案:【20寸】2、問題：LeavethebaggageatthevacantseatsnexttoEmergencyExitSeat.選項：A、正確B、錯誤正確答案:【錯誤】3、問題：Insertthebagundertheseatinfrontofyou.選項：A、正確B、錯誤正確答案:【正確】11隨堂測驗1、問題：WhatinformationdoesFAneedtogetincasepassengerslosetheirbelongings?選項：A、NameB、PhonenumberC、PassportD、Everythingaboutthemissingluggage正確答案:【Name#Phonenumber#Everythingaboutthemissingluggage】2、問題：Howtocomfortpassengersiftheygetthingslost?選項：A、I'msorrytohearthat.B、Wewilltryourbesttohelpyou.C、Thankyouverymuch.D、Idon'tknow.正確答案:【I'msorrytohearthat.#Wewilltryourbesttohelpyou.】3、問題：如果旅客的物品可能在飛機上遺失，可以通過哪些方式幫助其尋找？選項：A、請機長聯(lián)系地勤人員。B、機上廣播。C、協(xié)助周邊尋找。D、對機上旅客進行搜查。正確答案:【機上廣播。#協(xié)助周邊尋找?！孔鳂I(yè)一測試一1、問題：（中譯英）您的座位在機艙后部。選項：A、Yourseatisinthefrontofthecabin.B、Yourseatisintherearofthecabin.C、Yourseatisinthemiddleofthecabin.D、Yourseatnumberis28C.正確答案:【Yourseatisintherearofthecabin.】2、問題：下列物品，哪個不屬于乘務員航前準備的必需品？選項：A、B、C、D、正確答案:【】3、問題：Howtoinformpassengersthatthey’vetakenthewrongseat?選項：A、Iwillseeifthereisanyvacantseat.B、I’mafraidyoumayhavetakenawrongseat.C、Welcometotheflight.D、I’mafraidyouareinthewrongseat.正確答案:【I’mafraidyoumayhavetakenawrongseat.#I’mafraidyouareinthewrongseat.】4、問題：我國四大航空公司的英文分別是？選項：A、AirChinaB、ChinaEasternC、ChinaSouthernD、HainanAirlines正確答案:【AirChina#ChinaEastern#ChinaSouthern#HainanAirlines】5、問題：Ablindmancansitattheemergencyexitrow.選項：A、正確B、錯誤正確答案:【錯誤】6、問題：Passengerscanexchangeseatswithoutpermission.選項：A、正確B、錯誤正確答案:【錯誤】9隨堂測驗1、問題：Whatinformationneedwegiveduringtheannouncement?選項：A、flightnumberB、destinationC、distanceD、time正確答案:【flightnumber#destination#distance#time】2、問題：Whatwillbemostfrequentlymentionedduringsafetycheckannouncement?選項：A、seatbeltB、seatbackC、traytableD、windowshade正確答案:【seatbelt#seatback#traytable#windowshade】3、問題：中譯英：歡迎乘坐CA1501次航班前往上海。WelcomeyouaboardflightCA1501toShanghai.選項：A、正確B、錯誤正確答案:【正確】10隨堂測驗1、問題：Whentofastentheseatbelt?選項：A、fortake-offB、forlandingC、duringairturbulenceD、whenevertheFastenSeatBeltsignison正確答案:【fortake-off#forlanding#duringairturbulence#whenevertheFastenSeatBeltsignison】2、問題：發(fā)生緊急狀況時，面罩會自動脫落，如果有小孩隨行，應當先幫助小孩戴上氧氣面罩，然后再自己戴。選項：A、正確B、錯誤正確答案:【錯誤】3、問題：Howtoputonthelifevest?slipitoverthehead；fastenthebuckles；pullthestrapstightaroundthewaist選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：Howtoproperlyaskpassengerstoturnoffmobilephonefortake-off?選項：A、Couldyoupleaseswitchoffyourcellphone?B、Wouldyoupleaseturnoffyourmobilephone?C、Smokingisnotallowed.D、Remote-controlledequipmentisprohibited.正確答案:【Couldyoupleaseswitchoffyourcellphone?#Wouldyoupleaseturnoffyourmobilephone?】2、問題：Whatdevicesarenotpermittedtousefortake-offandlanding?選項：A、mobilephoneB、radiosC、laptopcomputerD、remote-controlledequipment正確答案:【mobilephone#radios#laptopcomputer#remote-controlledequipment】3、問題：飛機起飛時可以使用充電寶給手機充電。選項：A、正確B、錯誤正確答案:【錯誤】7隨堂測驗1、問題：Smokingispermittedinthelavatory.選項：A、正確B、錯誤正確答案:【錯誤】2、問題：Thepassengercouldputthebaggageundertheseat.選項：A、正確B、錯誤正確答案:【正確】3、問題：There’snoneedtoreturntheseatbacktotheuprightpositionbeforetake-off.選項：A、正確B、錯誤正確答案:【錯誤】作業(yè)二測試二1、問題：Whentofastentheseatbelt?選項：A、fortake-offB、forlandingC、duringairturbulenceD、whenevertheFastenSeatBeltsignison正確答案:【fortake-off#forlanding#duringairturbulence#whenevertheFastenSeatBeltsignison】2、問題：Whatwillbemostfrequentlymentionedduringsafetycheckannouncement?選項：A、seatbeltB、seatbackC、traytableD、windowshade正確答案:【seatbelt#seatback#traytable#windowshade】3、問題：Whatinformationneedwegiveduringtheannouncement?選項：A、flightnumberB、destinationC、distanceD、time正確答案:【flightnumber#destination#distance#time】4、問題：飛機起飛時可以使用充電寶給手機充電。選項：A、正確B、錯誤正確答案:【錯誤】5、問題：Smokingispermittedinthelavatory.選項：A、正確B、錯誤正確答案:【錯誤】6、問題：There’snoneedtoreturntheseatbacktotheuprightpositionbeforetake-off.選項：A、正確B、錯誤正確答案:【錯誤】8隨堂測驗1、問題：如果需要請求乘務員幫助，應該按什么按鈕？選項：A、閱讀燈按鈕B、椅背調(diào)節(jié)按鈕C、通風口按鈕D、呼喚鈴按鈕正確答案:【呼喚鈴按鈕】2、問題：Forflightsafety,donotopentheluggagecompartmentduringturbulence.選項：A、正確B、錯誤正確答案:【正確】3、問題：Whentheseatbeltsignturnson,thelavatorycannotbeused.選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：Howtoreplywhenthepassengerspressthecallbutton?選項：A、WhatcanIdoforyou?B、Hereyouare.C、Nicetomeetyou.D、Welcomeaboard.正確答案:【W(wǎng)hatcanIdoforyou?】2、問題：Whatkindofentertainmentwillbeprovidedontheplane?選項：A、newspapersB、magazinesC、musicD、video正確答案:【newspapers#magazines#music#video】3、問題：（中譯英）我們提供多種類型的音樂。Weprovideseveralkindsofmusic.選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：Whatispropertosayincaseofservinghotdrinkstothepassenger?選項：A、Becareful.It’shot.B、WhatcanIdoforyou?C、Thankyou.D、Whichdoyouprefer?正確答案:【Becareful.It’shot.】2、問題：Howtoreplywhenthepassengeraskswhetherhecouldaskformore?選項：A、Thankyou.B、Youcouldcallmeifyouwanttorefillit.C、Wewilloffermealservice.D、Wouldyouliketohaveacupofjuice?正確答案:【Youcouldcallmeifyouwanttorefillit.】3、問題：經(jīng)濟艙的酒水可以無限量供應。選項：A、正確B、錯誤正確答案:【錯誤】8隨堂測驗1、問題：Howtoreplyifthepassengerasksforanextrahelping?選項：A、Well.Ineedtoserveallthepassengersfirst.B、Sure.Hereyouare.C、No,youcan’t.D、Definitelynot.正確答案:【W(wǎng)ell.Ineedtoserveallthepassengersfirst.】2、問題：Howtoreplyifthepassengerasksforvegetarianfood?選項：A、Enjoyyourmeal.B、Haveyoumentionedyourrequirementwhenbooking?C、Definitelynot.D、Idonotknow.正確答案:【Haveyoumentionedyourrequirementwhenbooking?】3、問題：（中譯英）請放下小桌板，調(diào)直座椅靠背。選項：A、Pleasereturntheseatbacktotheuprightpositionandlowerthetraytable.B、Pleaseputdownthetraytableandstraightupyourseatback.C、Wehavericeandnoodles.Whichdoyouprefer?D、Wearegoingtoprovidemealservice.正確答案:【Pleasereturntheseatbacktotheuprightpositionandlowerthetraytable.#Pleaseputdownthetraytableandstraightupyourseatback.】7隨堂測驗1、問題：Howtoreplyifthegoodsthepassengerordersisnotavailable?選項：A、Sorrythatwecan’tgiveyouanydiscount.B、Howwouldyouliketopay?C、I’mafraidthatthisitemiscurrentlysoldout.D、Whichonedoyouprefer?正確答案:【I’mafraidthatthisitemiscurrentlysoldout.】2、問題：可以通過如下渠道購買免稅商品。選項：A、出入境機場免稅店B、出入境飛機上C、出入境航班航空公司網(wǎng)上預訂D、美國各大商場正確答案:【出入境機場免稅店#出入境飛機上#出入境航班航空公司網(wǎng)上預訂】3、問題：（中譯英）這是找零。選項：A、Hello,wouldyouliketobuysomeduty-freegoods?B、WhatcanIdoforyou?C、Hereisyourchange.D、Keepthechange.正確答案:【Hereisyourchange.#Keepthechange.】作業(yè)三測試三1、問題：如果需要請求乘務員幫助，應該按什么按鈕？選項：A、閱讀燈按鈕B、椅背調(diào)節(jié)按鈕C、通風口按鈕D、呼喚鈴按鈕正確答案:【呼喚鈴按鈕】2、問題：Whatispropertosayincaseofservinghotdrinkstothepassenger?選項：A、Becareful.It’shot.B、WhatcanIdoforyou?C、Thankyou.D、Whichdoyouprefer?正確答案:【Becareful.It’shot.】3、問題：Howtoreplyifthepassengerasksforvegetarianfood?選項：A、Enjoyyourmeal.B、Haveyoumentionedyourrequirementwhenbooking?C、Definitelynot.D、Idonotknow.正確答案:【Haveyoumentionedyourrequirementwhenbooking?】4、問題：可以通過如下渠道購買免稅商品。選項：A、出入境機場免稅店B、出入境航班機上購買C、出入境航班航空公司網(wǎng)上預訂D、以上均可以正確答案:【以上均可以】5、問題：Whatkindofentertainmentwillbeprovidedontheplane?選項：A、newspapersB、magazinesC、musicD、video正確答案:【newspapers#magazines#music#video】6、問題：經(jīng)濟艙的酒水可以無限量供應。選項：A、正確B、錯誤正確答案:【錯誤】9隨堂測驗1、問題：飛機下降期間，盥洗室停止使用。選項：A、正確B、錯誤正確答案:【正確】2、問題：Beforelanding,seatbacksandtablesshouldbereturnedtotheuprightposition.選項：A、正確B、錯誤正確答案:【正確】3、問題：FastentheseatbeltwhiletheFastenSeatBeltSignison.選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：Passengerscanleavevaluablebelongingsandimportantdocumentsonplaneduringthestop-over．選項：A、正確B、錯誤正確答案:【錯誤】2、問題：Incaseofdelay,passengerscouldaskflightattendantfortheinformationabouthisorhersubsequentflight.選項：A、正確B、錯誤正確答案:【正確】3、問題：經(jīng)停航班，有可能出現(xiàn)前段航段由A航空公司承運，后續(xù)航段由B航空公司承運的情況。選項：A、正確B、錯誤正確答案:【錯誤】作業(yè)四測試四1、問題：Passengerscanleavevaluablebelongingsandimportantdocumentsonplaneduringthestop-over.選項：A、正確B、錯誤正確答案:【錯誤】2、問題：Incaseofdelay,passengerscouldaskflightattendantfortheinformationabouthisorhersubsequentflight.選項：A、正確B、錯誤正確答案:【正確】3、問題：經(jīng)停航班，有可能出現(xiàn)前段航段由A航空公司承運，后續(xù)航段由B航空公司承運的情況。選項：A、正確B、錯誤正確答案:【錯誤】4、問題：飛機下降期間，盥洗室停止使用。選項：A、正確B、錯誤正確答案:【正確】5、問題：Beforelanding,seatbacksandtablesshouldbereturnedtotheuprightposition.選項：A、正確B、錯誤正確答案:【正確】6、問題：FastentheseatbeltwhiletheFastenSeatBeltSignison.選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：懷孕多少周的旅客需要持有醫(yī)生出具的許可證明？選項：A、16孕周以上B、32孕周以上C、32孕周至35孕周D、35孕周以上正確答案:【32孕周至35孕周】2、問題：（中譯英）請問您有醫(yī)生開具的可以乘坐飛機的證明嗎？選項：A、Pleasepressthecallbuttonaboveyourhead,ifanythingwecandoforyou.B、Couldyoutaketheplane?C、Lavatoryisoverthere.D、Doyouhaveapermittoflybythedoctor?正確答案:【Doyouhaveapermittoflybythedoctor?】3、問題：乘務員應當建議懷孕旅客飲用冰可樂。選項：A、正確B、錯誤正確答案:【錯誤】8隨堂測驗1、問題：（英譯中）CanIhelpyouwiththepowderedmilk?選項：A、需要我?guī)湍鷾蕚漭o食嗎？B、需要幫忙倒水嗎？C、需要幫忙拿紙巾嗎？D、需要我?guī)湍鷽_泡奶粉嗎？正確答案:【需要我?guī)湍鷽_泡奶粉嗎？】2、問題：（英譯中）Hemayfeelmorecomfortablewithapacifier.選項：A、咬根磨牙棒試試可能會好些。B、如果吸奶嘴，他可能會舒適些。C、這是航空公司定制的米糊輔食。D、您可以去洗手間給寶寶換尿不濕。正確答案:【如果吸奶嘴，他可能會舒適些?！?、問題：攜帶嬰兒旅客就座后，我們需要為其準備嬰兒安全帶。選項：A、正確B、錯誤正確答案:【正確】7隨堂測驗1、問題：UMrefersto().選項：A、unavailableminorB、unaccompaniedmanC、unaccompaniedminorD、unavailableman正確答案:【unaccompaniedminor】2、問題：Whatwouldbeprovidedforunaccompaniedchildontheplane?選項：A、childpacksB、childmealC、milkpowderD、pacifier正確答案:【childpacks#childmeal】3、問題：無成人陪伴兒童的年齡范圍為5-12周歲。選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：（中譯英）您頭頂上方的這個是空調(diào)旋鈕。選項：A、Thecallbuttonisoveryourhead.B、Thelavatoryisinthefrontofthecabin.C、Ontopofyourheadistheairconditionerknob.D、Ontopofyourheadisreadinglight.正確答案:【Ontopofyourheadistheairconditionerknob.】2、問題：（中譯英）我們現(xiàn)在進入客艙。請您坐穩(wěn)扶好。選項：A、Pleaseholdon.Wearedescending.B、Weareenteringthecabinnow.Pleasehangontoyourchair.C、I’lltakeyoudownaftertheplanehasstopped.D、Holdon,please.Thereisairturbulence.正確答案:【W(wǎng)eareenteringthecabinnow.Pleasehangontoyourchair.】3、問題：對于視覺障礙旅客，我們需要介紹如下設施設備。選項：A、呼喚鈴B、閱讀燈C、空調(diào)旋鈕D、輪椅正確答案:【呼喚鈴#空調(diào)旋鈕】7隨堂測驗1、問題：（中譯英）洗手間在客艙后部。選項：A、Thelavatoryisinthefrontofthecabin.B、Thetoiletisatthebackofthecabin.C、Thelavatoryisintherearofthecabin.D、Thetoiletisoverthere.正確答案:【Thetoiletisatthebackofthecabin.#Thelavatoryisintherearofthecabin.】2、問題：通常乘務員需要為老年旅客提供毛毯。選項：A、正確B、錯誤正確答案:【正確】3、問題：如果目的地與客艙內(nèi)溫差較大，飛機下降前乘務員需要提醒并幫助老年旅客增減衣物。選項：A、正確B、錯誤正確答案:【正確】7隨堂測驗1、問題：Whatifthepassengersfeelearache?選項：A、Tellthepassengeritisverycommonduringtheflight.B、Advisethepassengertochewgumsorswallow.C、Letthepassengerknowthatitwillbebettersoon.D、Askthepassengertowalkaround.正確答案:【Tellthepassengeritisverycommonduringtheflight.#Advisethepassengertochewgumsorswallow.#Letthepassengerknowthatitwillbebettersoon.】2、問題：Whatifthepassengerisbleeding?選項：A、Washthecuts.B、Wrapupwithgauze.C、Leavethepassengeraside.D、Trytocomfortthepassenger.正確答案:【W(wǎng)ashthecuts.#Wrapupwithgauze.#Trytocomfortthepassenger.】3、問題：Whatifthepassengerfeelsheartuncomfortable?選項：A、Noideahowtodealwithit.B、Askthepassengerwhetherheorshebringsanymedicine.C、Giveanannouncementtoseeifthereisadoctoronboard.D、Confirmwhetherthepassengerhaseverfeltheartuncomfortablebefore.正確答案:【Askthepassengerwhetherheorshebringsanymedicine.#Giveanannouncementtoseeifthereisadoctoronboard.#Confirmwhetherthepassengerhaseverfeltheartuncomfortablebefore.】作業(yè)五測試五1、問題：懷孕多少周的旅客需要持有醫(yī)生出具的許可證明？選項：A、16孕周以上B、32孕周以上C、32孕周至35孕周D、35孕周以上正確答案:【32孕周至35孕周】2、問題：UMrefersto().選項：A、unavailableminorB、unaccompaniedmanC、unaccompaniedminorD、unavailableman正確答案:【unaccompaniedminor】3、問題：對于視覺障礙旅客，我們需要介紹如下設施設備。選項：A、呼喚鈴B、閱讀燈C、空調(diào)旋鈕D、輪椅正確答案:【呼喚鈴#空調(diào)旋鈕】4、問題：乘務員應當建議懷孕旅客飲用冰可樂。選項：A、正確B、錯誤正確答案:【錯誤】5、問題：攜帶嬰兒旅客就座后，我們需要為其準備嬰兒安全帶。選項：A、正確B、錯誤正確答案:【正確】6、問題：無成人陪伴兒童的年齡范圍為5-12周歲。選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：WhatwouldbeprovidedwhentheFirst-classpassengertakesaboard?選項：A、newspaperB、hottowelC、slippersD、nothingneedstooffer正確答案:【newspaper#hottowel#slippers】2、問題：Whattoconfirmbeforeputtingthepassenger’scoat?選項：A、Doyouhaveanyvaluablesinyourclothes?B、Arethereanyvaluableitemsinthepocketsthatyou’dliketokeepwithyou?C、Nothingtoconfirm.D、Wouldyoupleasemakesuretherearenovaluableitemsinthepockets?正確答案:【Doyouhaveanyvaluablesinyourclothes?#Arethereanyvaluableitemsinthepocketsthatyou’dliketokeepwithyou?#Wouldyoupleasemakesuretherearenovaluableitemsinthepockets?】3、問題：頭等艙旅客登基后，如何問候？選項：A、MayIintroducemyself?B、IamHelen,thecabinmanagerofthisflight.C、It’smypleasuretoprovideyouwithcabinservice.D、Wishyouapleasantjourney.正確答案:【MayIintroducemyself?#IamHelen,thecabinmanagerofthisflight.#It’smypleasuretoprovideyouwithcabinservice.#Wishyouapleasantjourney.】14隨堂測驗1、問題：（中譯英）您好。這是為您準備的酒水單和餐單。選項：A、Excuseme,hereisthewinelistandmenuforyou.B、MayIhelpyouwiththetable?C、MayIpresentittoyounow?D、CanItakeitaway?正確答案:【Excuseme,hereisthewinelistandmenuforyou.】2、問題：WhatwouldbeprovidedforthemealinFirstClass?選項：A、SimilartothatinEconomyClass.B、drinksC、dessertD、maindish正確答案:【drinks#dessert#maindish】3、問題：HowtotaketheorderinFirstClass?選項：A、Hereyouare.B、Whichonewouldyoulike?C、Enjoythemeal.D、Whichonedoyouprefer?正確答案:【W(wǎng)hichonewouldyoulike?#Whichonedoyouprefer?】7隨堂測驗1、問題：（中譯英）張先生，請問您覺得我們在本次航班中的服務怎么樣？選項：A、Mr.Zhang,whatdoyouthinkofourcabinserviceduringtheflight?B、Mr.Zhang,howdoyoulikeit?C、It’snicetomeetyou.D、Welcomeaboard,Mr.Zhang.正確答案:【Mr.Zhang,whatdoyouthinkofourcabinserviceduringtheflight?】2、問題：（中譯英）請您留下寶貴意見。選項：A、Thankyouverymuchforyourvaluableadvice.B、Couldyouletmeknow?C、Wouldyoupleasegiveussomevaluablesuggestions?D、Couldyoudomeafavor?正確答案:【W(wǎng)ouldyoupleasegiveussomevaluablesuggestions?】3、問題：（中譯英）飛機馬上就要降落了。選項：A、Theplaneisdescending.B、Wewillbetakingoff.C、Theplanewillbedelayedforawhile.D、Wewillbelandinginashortwhile.正確答案:【W(wǎng)ewillbelandinginashortwhile.】作業(yè)六測試六1、問題：（中譯英）您好。這是為您準備的酒水單和餐單。選項：A、Excuseme,hereisthewinelistandmenuforyou.B、MayIhelpyouwiththetable?C、MayIpresentittoyounow?D、CanItakeitaway?正確答案:【Excuseme,hereisthewinelistandmenuforyou.】2、問題：（中譯英）請您留下寶貴意見。選項：A、Thankyouverymuchforyourvaluableadvice.B、Couldyouletmeknow?C、Wouldyoupleasegiveussomevaluablesuggestions?D、Couldyoudomeafavor?正確答案:【W(wǎng)ouldyoupleasegiveussomevaluablesuggestions?】3、問題：（中譯英）飛機馬上就要降落了。選項：A、Theplaneisdescending.B、Wewillbetakingoff.C、Theplanewillbedelayedforawhile.D、Wewillbelandinginashortwhile.正確答案:【W(wǎng)ewillbelandinginashortwhile.】4、問題：WhatwouldbeprovidedwhentheFirst-classpassengertakesaboard?()選項：A、newspaperB、hottowelC、slippersD、nothingneedstooffer正確答案:【newspaper#hottowel#slippers】5、問題：頭等艙旅客登基后，如何問候？()選項：A、MayIintroducemyself?B、IamHelen,thecabinmanagerofthisflight.C、It’smypleasuretoprovideyouwithcabinservice.D、Wishyouapleasantjourney.正確答案:【MayIintroducemyself?#IamHelen,thecabinmanagerofthisflight.#It’smypleasuretoprovideyouwithcabinservice.#Wishyouapleasantjourney.】6、問題：WhatwouldbeprovidedforthemealinFirstClass?()選項：A、SimilartothatinEconomyClass.B、drinksC、dessertD、maindish正確答案:【drinks#dessert#maindish】10隨堂測驗1、問題：Howtoinformthepassengerofthedelayincaseofairtrafficcontrol?選項：A、Wearewaitingforairtrafficcontrolclearance.B、Theplanewillbetakingoffsoon.C、Wearesorrytoinformyouthatwewillbedelayed.D、Pleaseremainseated.正確答案:【W(wǎng)earewaitingforairtrafficcontrolclearance.】2、問題：Howtoproperlysaysorryandthanksincaseofthedelay?選項：A、Wearesorrytoinformyouthattheflighthasbeencancelled.B、Itispitifulthatthegoodsaresoldout.C、Weapologizeforanyinconveniencecausedandthankyouforyourpatienceandunderstanding.D、Wearewaitingforairtrafficcontrolclearance.正確答案:【W(wǎng)eapologizeforanyinconveniencecausedandthankyouforyourpatienceandunderstanding.】3、問題：飛機延誤的原因可能有()。選項：A、天氣B、飛機機械故障C、空中交通管制行D、行李裝載原因正確答案:【天氣#飛機機械故障#空中交通管制行#行李裝載原因】12隨堂測驗1、問題：防沖擊姿勢，我們可能聽到的口號有()。選項：A、BRACEFORIMPACTB、HEADSDOWNC、抱緊D、防撞正確答案:【BRACEFORIMPACT#HEADSDOWN#抱緊#防撞】2、問題：Incaseofemergency,donotkeepanythingintheseat-pocket.選項：A、正確B、錯誤正確答案:【正確】3、問題：Cabinservicewouldbesuspendedduringturbulence.選項：A、正確B、錯誤正確答案:【正確】8隨堂測驗1、問題：Howtocomfortincasethatthepassengercomplainsaboutthedelay?選項：A、Wearesorryaboutthat.Thankyouforyourunderstandingandcooperation.B、Wedidn’texpecttodelay,either.C、Youwouldbeinformedifwearegoingtotakeoff.D、Iunderstandyourfeeling.正確答案:【W(wǎng)earesorryaboutthat.Thankyouforyourunderstandingandcooperation.#Wedidn’texpecttodelay,either.#Youwouldbeinformedifwearegoingtotakeoff.#Iunderstandyourfeeling.】2、問題：旅客產(chǎn)生抱怨的常見原因有（）。選項：A、航班延誤B、座位原因C、餐食原因D、行李原因正確答案:【航班延誤#座位原因#餐食原因#行李原因】3、問題：當遇到意外情況時，乘務員應當（）。選項：A、主動解答旅客的疑問或抱怨。B、安撫客人情緒。C、必要時主動致歉。D、在力所能及的范圍內(nèi)幫助客人解決問題。正確答案:【主動解答旅客的疑問或抱怨。#安撫客人情緒。#必要時主動致歉。#在力所能及的范圍內(nèi)幫助客人解決問題?！孔鳂I(yè)七測試七1、問題：飛機延誤的原因可能有()。選項：A、天氣B、飛機機械故障C、空中交通管制行D、行李裝載原因正確答案:【天氣#飛機機械故障#空中交通管制行#行李裝載原因】2、問題：防沖擊姿勢，我們可能聽到的口號有()。選項：A、BRACEFORIMPACTB、HEADSDOWNC、抱緊D、防撞正確答案:【BRACEFORIMPACT#HEADSDOWN#抱緊#防撞】3、問題：旅客產(chǎn)生抱怨的常見原因有（）。選項：A、航班延誤B、座位原因C、餐食原因D、行李原因正確答案:【航班延誤#座位原因#餐食原因#行李原因】4、問題：當遇到意外情況時，乘務員應當（）。選項：A、主動解答旅客的疑問或抱怨。B、安撫客人情緒。C、必要時主動致歉。D、在力所能及的范圍內(nèi)幫助客人解決問題。正確答案:【主動解答旅客的疑問或抱怨。#安撫客人情緒。#必要時主動致歉。#在力所能及的范圍內(nèi)幫助客人解決問題。】5、問題：Incaseofemergency,donotkeepanythingintheseat-pocket.選項：A、正確B、錯誤正確答案:【正確】6、問題：Cabinservicewouldbesuspendedduringturbulence.選項：A、正確B、錯誤正確答案:【正確】期末考試1、問題：“緊急出口旁的座位”的英文是（）選項：A、frontrowB、windowseatC、aisleseatD、emergencyexitseat正確答案:【emergencyexitseat】2、問題：“候機樓”的英文是（）選項：A、controltowerB、terminalbuildingC、domesticarrivalhallD、internationalarrivalhall正確答案:【terminalbuilding】3、問題：“oversizedbaggage”的中文是（）選項：A、托運行李B、超規(guī)行李C、延誤的行李D、丟失的行李正確答案:【超規(guī)行李】4、問題：“internationalpassenger”的中文是（）選項：A、國內(nèi)旅客B、轉(zhuǎn)機旅客C、國際旅客D、過境旅客正確答案:【國際旅客】5、問題：“blindpassenger”的中文是（）選項：A、擔架旅客B、輪椅旅客C、聽說障礙旅客D、視覺障礙旅客正確答案:【視覺障礙旅客】6、問題：（中譯英）您好，有什么可以為您效勞的？（）選項：A、Howareyou,Sir?B、Hello,mayIhelpyou?C、Waitforawhile,please.D、Nicetomeetyou.正確答案:【Hello,mayIhelpyou?】7、問題：（英譯中）MayIhavealookatyourboardingpass,please?（）選項：A、請出示您的登機牌。B、請出示您的身份證。C、請出示您的護照。D、請出示您的駕照。正確答案:【請出示您的登機牌?！?、問題：Whatispropertosayincaseofservinghotdrinkstothepassenger?（）選項：A、Becareful.It’shot.B、WhatcanIdoforyou?C、Thankyou.D、Whichdoyouprefer?正確答案:【Becareful.It’shot.】9、問題：UMrefersto（）選項：A、unavailableminorB、unaccompaniedmanC、unaccompaniedminorD、unavai