2025年度公共交通服務(wù)質(zhì)量賠償協(xié)議書(shū)2篇

20XX專業(yè)合同封面COUNTRACTCOVER20XX專業(yè)合同封面COUNTRACTCOVER甲方：XXX乙方：XXXPERSONALRESUMERESUME2025年度公共交通服務(wù)質(zhì)量賠償協(xié)議書(shū)1合同編號(hào)_________一、合同主體1.甲方：2.乙方：3.其他相關(guān)方：二、合同前言2.1背景和目的本協(xié)議書(shū)旨在明確2025年度公共交通服務(wù)中，因服務(wù)質(zhì)量問(wèn)題導(dǎo)致的賠償事宜，保障甲方合法權(quán)益，維護(hù)公共交通秩序，促進(jìn)公共交通事業(yè)健康發(fā)展。2.2合同依據(jù)本協(xié)議書(shū)依據(jù)《中華人民共和國(guó)合同法》、《中華人民共和國(guó)消費(fèi)者權(quán)益保護(hù)法》、《城市公共交通管理?xiàng)l例》等相關(guān)法律法規(guī)制定。三、定義與解釋3.1專業(yè)術(shù)語(yǔ)（1）公共交通：指城市范圍內(nèi)的公共汽車(chē)、地鐵、輕軌、出租車(chē)等公共交通工具。（2）服務(wù)質(zhì)量：指公共交通工具在運(yùn)行過(guò)程中，滿足乘客出行需求的基本條件，包括車(chē)輛設(shè)施、運(yùn)行時(shí)間、運(yùn)行速度、服務(wù)態(tài)度等。3.2關(guān)鍵詞解釋（1）賠償：指因公共交通服務(wù)質(zhì)量問(wèn)題，乙方對(duì)甲方造成的經(jīng)濟(jì)損失進(jìn)行補(bǔ)償。（2）違約：指乙方未履行本協(xié)議約定的義務(wù)，造成甲方損失的行為。四、權(quán)利與義務(wù)4.1甲方的權(quán)利和義務(wù)（1）甲方有權(quán)要求乙方按照本協(xié)議約定，提供符合質(zhì)量要求的公共交通服務(wù)。（2）甲方有權(quán)要求乙方在違約情況下，按照本協(xié)議約定承擔(dān)賠償責(zé)任。（3）甲方有權(quán)對(duì)本協(xié)議內(nèi)容進(jìn)行監(jiān)督，確保乙方履行協(xié)議。4.2乙方的權(quán)利和義務(wù)（1）乙方有權(quán)要求甲方按照本協(xié)議約定，支付賠償費(fèi)用。（2）乙方有義務(wù)按照本協(xié)議約定，提供符合質(zhì)量要求的公共交通服務(wù)。（3）乙方有義務(wù)在本協(xié)議約定的賠償范圍內(nèi)，對(duì)甲方進(jìn)行賠償。五、履行條款5.1合同履行時(shí)間本協(xié)議自雙方簽字蓋章之日起生效，有效期為2025年度。5.2合同履行地點(diǎn)本協(xié)議履行地點(diǎn)為甲方所在城市。5.3合同履行方式本協(xié)議履行方式為乙方按照協(xié)議約定，提供符合質(zhì)量要求的公共交通服務(wù)，甲方按照協(xié)議約定支付賠償費(fèi)用。六、合同的生效和終止6.1生效條件本協(xié)議經(jīng)雙方簽字蓋章后生效。6.2終止條件（1）本協(xié)議約定的賠償期限屆滿；（2）雙方協(xié)商一致解除本協(xié)議；（3）法律法規(guī)規(guī)定的其他終止條件。6.3終止程序（1）協(xié)議終止前，雙方應(yīng)按照本協(xié)議約定，履行各自的權(quán)利和義務(wù)；（2）協(xié)議終止后，雙方應(yīng)按照國(guó)家法律法規(guī)和相關(guān)規(guī)定，處理相關(guān)事宜。6.4終止后果（1）協(xié)議終止后，雙方不再承擔(dān)本協(xié)議約定的權(quán)利和義務(wù)；（2）本協(xié)議終止不影響雙方在協(xié)議履行期間產(chǎn)生的債權(quán)債務(wù)的履行。七、費(fèi)用與支付7.1費(fèi)用構(gòu)成（1）因服務(wù)質(zhì)量問(wèn)題導(dǎo)致的乘客經(jīng)濟(jì)損失；（2）因服務(wù)質(zhì)量問(wèn)題導(dǎo)致的乘客精神損害賠償；（3）因服務(wù)質(zhì)量問(wèn)題導(dǎo)致的乘客額外支出；（4）因服務(wù)質(zhì)量問(wèn)題導(dǎo)致的乘客其他合理?yè)p失。7.2支付方式甲方賠償費(fèi)用的支付方式如下：（1）甲方應(yīng)在乙方提出賠償請(qǐng)求后，根據(jù)實(shí)際情況，通過(guò)銀行轉(zhuǎn)賬或現(xiàn)金支付；（2）支付方式應(yīng)便于雙方核對(duì)，確保資金安全。7.3支付時(shí)間甲方應(yīng)在收到乙方賠償請(qǐng)求后的____個(gè)工作日內(nèi)，按照本協(xié)議約定的方式支付賠償費(fèi)用。7.4支付條款（1）支付時(shí)，甲方應(yīng)向乙方提供支付憑證，以證明已履行支付義務(wù)；（2）支付憑證應(yīng)包括但不限于支付金額、支付時(shí)間、支付方式等信息；（3）甲方未在規(guī)定時(shí)間內(nèi)支付賠償費(fèi)用的，應(yīng)按照本協(xié)議約定的違約責(zé)任承擔(dān)相應(yīng)責(zé)任。八、違約責(zé)任8.1甲方違約（1）若甲方未按照本協(xié)議約定支付賠償費(fèi)用，乙方有權(quán)要求甲方支付逾期付款違約金，違約金按日計(jì)算，利率為_(kāi)____%；（2）若甲方違約行為導(dǎo)致乙方遭受其他損失的，甲方應(yīng)承擔(dān)相應(yīng)的賠償責(zé)任。8.2乙方違約（1）若乙方未按照本協(xié)議約定提供符合質(zhì)量要求的公共交通服務(wù)，甲方有權(quán)要求乙方承擔(dān)違約責(zé)任；（2）乙方違約行為導(dǎo)致甲方遭受損失的，乙方應(yīng)承擔(dān)相應(yīng)的賠償責(zé)任。8.3賠償金額和方式（1）現(xiàn)金賠償；（2）銀行轉(zhuǎn)賬；（3）等價(jià)物品賠償；（4）其他雙方認(rèn)可的賠償方式。九、保密條款9.1保密內(nèi)容本協(xié)議涉及的商業(yè)秘密、技術(shù)秘密、經(jīng)營(yíng)信息等，均為保密內(nèi)容。9.2保密期限本協(xié)議的保密期限自協(xié)議簽訂之日起____年。9.3保密履行方式（1）雙方應(yīng)采取必要的保密措施，防止保密內(nèi)容泄露；（2）未經(jīng)對(duì)方同意，任何一方不得向任何第三方泄露保密內(nèi)容；（3）保密內(nèi)容的保密義務(wù)不因本協(xié)議的終止而失效。十、不可抗力10.1不可抗力定義不可抗力是指不能預(yù)見(jiàn)、不能避免并不能克服的客觀情況，如自然災(zāi)害、戰(zhàn)爭(zhēng)、政府行為等。10.2不可抗力事件（1）地震、洪水、臺(tái)風(fēng)等自然災(zāi)害；（2）戰(zhàn)爭(zhēng)、動(dòng)亂等政治事件；（3）政府行為導(dǎo)致的政策調(diào)整；（4）其他雙方認(rèn)可的不可抗力事件。10.3不可抗力發(fā)生時(shí)的責(zé)任和義務(wù)（1）在不可抗力事件發(fā)生期間，雙方應(yīng)相互理解，積極采取必要措施減輕損失；（2）因不可抗力事件導(dǎo)致本協(xié)議無(wú)法履行或履行困難的，雙方應(yīng)及時(shí)協(xié)商解決；（3）因不可抗力事件導(dǎo)致本協(xié)議無(wú)法履行或履行困難的，雙方均不承擔(dān)違約責(zé)任。10.4不可抗力實(shí)例（1）地震導(dǎo)致公共交通設(shè)施損壞，影響服務(wù)質(zhì)量；（2）政府發(fā)布政策調(diào)整，導(dǎo)致公共交通服務(wù)成本增加；（3）戰(zhàn)爭(zhēng)、動(dòng)亂等政治事件導(dǎo)致公共交通服務(wù)中斷。十一、爭(zhēng)議解決11.1協(xié)商解決雙方發(fā)生爭(zhēng)議時(shí)，應(yīng)通過(guò)友好協(xié)商解決。11.2調(diào)解若協(xié)商不成，雙方可申請(qǐng)調(diào)解。11.3仲裁或訴訟若調(diào)解不成，雙方可依法向有管轄權(quán)的人民法院提起訴訟或申請(qǐng)仲裁。十二、合同的轉(zhuǎn)讓12.1轉(zhuǎn)讓規(guī)定未經(jīng)對(duì)方同意，任何一方不得將本協(xié)議的全部或部分權(quán)利義務(wù)轉(zhuǎn)讓給第三方。12.2不得轉(zhuǎn)讓的情形（1）涉及國(guó)家安全、商業(yè)秘密等特殊情況的；（2）法律法規(guī)禁止轉(zhuǎn)讓的；（3）雙方約定的其他不得轉(zhuǎn)讓的情形。十三、權(quán)利的保留13.1權(quán)力保留（1）本協(xié)議的簽訂并不影響甲方對(duì)公共交通服務(wù)質(zhì)量的監(jiān)督權(quán)；（2）本協(xié)議的簽訂并不影響甲方對(duì)乙方服務(wù)質(zhì)量的投訴權(quán)。13.2特殊權(quán)力保留（1）本協(xié)議的簽訂并不影響甲方對(duì)乙方違約行為的追責(zé)權(quán)；（2）本協(xié)議的簽訂并不影響甲方對(duì)乙方賠償責(zé)任的追究權(quán)。十四、合同的修改和補(bǔ)充14.1修改和補(bǔ)充程序（1）本協(xié)議的修改和補(bǔ)充，應(yīng)經(jīng)雙方協(xié)商一致；（2）修改和補(bǔ)充的內(nèi)容應(yīng)以書(shū)面形式進(jìn)行，并經(jīng)雙方簽字蓋章。14.2修改和補(bǔ)充效力（1）本協(xié)議的修改和補(bǔ)充具有同等法律效力；（2）修改和補(bǔ)充的內(nèi)容自雙方簽字蓋章之日起生效。十五、協(xié)助與配合15.1相互協(xié)作事項(xiàng)（1）雙方應(yīng)相互提供必要的協(xié)助，確保本協(xié)議的履行；（2）雙方應(yīng)相互配合，共同解決協(xié)議履行過(guò)程中出現(xiàn)的問(wèn)題。15.2協(xié)作與配合方式（1）雙方應(yīng)通過(guò)電話、郵件、書(shū)面等方式進(jìn)行溝通；（2）雙方應(yīng)按照本協(xié)議約定的時(shí)間和方式提供所需信息。十六、其他條款16.1法律適用本協(xié)議適用中華人民共和國(guó)法律。16.2合同的完整性和獨(dú)立性本協(xié)議構(gòu)成雙方之間的完整協(xié)議，取代了之前所有關(guān)于本協(xié)議主題的口頭或書(shū)面協(xié)議。16.3增減條款本協(xié)議的任何增減條款，均應(yīng)以書(shū)面形式進(jìn)行，并經(jīng)雙方簽字蓋章。十七、簽字、日期、蓋章甲方（蓋章）：乙方（蓋章）：甲方代表（簽字）：乙方代表（簽字）：日期：____年____月____日甲方（蓋章）：乙方（蓋章）：甲方代表（簽字）：乙方代表（簽字）：日期：____年____月____日附件及其他說(shuō)明解釋一、附件列表：1.甲方營(yíng)業(yè)執(zhí)照副本復(fù)印件2.乙方營(yíng)業(yè)執(zhí)照副本復(fù)印件3.公共交通服務(wù)質(zhì)量標(biāo)準(zhǔn)文件4.乘客投訴記錄及處理結(jié)果5.賠償費(fèi)用計(jì)算依據(jù)6.不可抗力事件證明文件7.協(xié)議修改和補(bǔ)充文件8.其他與本協(xié)議相關(guān)的文件和資料二、違約行為及認(rèn)定：1.甲方違約：未按照協(xié)議約定支付賠償費(fèi)用；未履行對(duì)公共交通服務(wù)質(zhì)量的監(jiān)督權(quán)；未履行對(duì)乙方違約行為的追責(zé)權(quán)。2.乙方違約：未按照協(xié)議約定提供符合質(zhì)量要求的公共交通服務(wù)；未在規(guī)定時(shí)間內(nèi)處理乘客投訴；未按照協(xié)議約定承擔(dān)賠償責(zé)任。違約行為的認(rèn)定依據(jù)本協(xié)議條款及相關(guān)法律法規(guī)，并由雙方協(xié)商或仲裁機(jī)構(gòu)判定。三、法律名詞及解釋：1.公共交通：指城市范圍內(nèi)的公共汽車(chē)、地鐵、輕軌、出租車(chē)等公共交通工具。2.服務(wù)質(zhì)量：指公共交通工具在運(yùn)行過(guò)程中，滿足乘客出行需求的基本條件，包括車(chē)輛設(shè)施、運(yùn)行時(shí)間、運(yùn)行速度、服務(wù)態(tài)度等。3.不可抗力：指不能預(yù)見(jiàn)、不能避免并不能克服的客觀情況，如自然災(zāi)害、戰(zhàn)爭(zhēng)、政府行為等。4.違約責(zé)任：指合同一方違反合同約定，應(yīng)當(dāng)承擔(dān)的法律責(zé)任。5.保密：指對(duì)合同涉及的商業(yè)秘密、技術(shù)秘密、經(jīng)營(yíng)信息等采取保密措施，防止泄露。四、執(zhí)行中遇到的問(wèn)題及解決辦法：1.問(wèn)題：賠償金額難以確定。解決辦法：雙方應(yīng)依據(jù)實(shí)際損失和協(xié)議約定，合理確定賠償金額。2.問(wèn)題：乘客投訴處理不及時(shí)。解決辦法：乙方應(yīng)設(shè)立專門(mén)的投訴處理機(jī)構(gòu)，及時(shí)處理乘客投訴。3.問(wèn)題：不可抗力事件導(dǎo)致合同無(wú)法履行。解決辦法：雙方應(yīng)按照協(xié)議約定和法律法規(guī)，協(xié)商解決因不可抗力事件導(dǎo)致的問(wèn)題。4.問(wèn)題：合同修改和補(bǔ)充程序復(fù)雜。解決辦法：雙方應(yīng)簡(jiǎn)化修改和補(bǔ)充程序，確保協(xié)議的靈活性和適應(yīng)性。5.問(wèn)題：保密措施不力導(dǎo)致信息泄露。解決辦法：雙方應(yīng)加強(qiáng)保密意識(shí)，采取有效措施保護(hù)保密內(nèi)容。多方為主導(dǎo)的條款說(shuō)明解釋一、增加第三方合同主體的基礎(chǔ)上。重新詳細(xì)規(guī)劃第三方的責(zé)權(quán)利等相關(guān)條款1.第三方合同主體：第三方合同主體為具有獨(dú)立法人資格的第三方機(jī)構(gòu)，負(fù)責(zé)監(jiān)督公共交通服務(wù)質(zhì)量。2.第三方責(zé)任：第三方應(yīng)獨(dú)立、公正地評(píng)估公共交通服務(wù)質(zhì)量，并向甲方提供評(píng)估報(bào)告。3.第三方權(quán)利：第三方有權(quán)要求甲方提供必要的數(shù)據(jù)和信息，以便進(jìn)行服務(wù)質(zhì)量評(píng)估。第三方有權(quán)對(duì)公共交通服務(wù)中存在的問(wèn)題提出整改建議。4.第三方義務(wù)：第三方應(yīng)確保評(píng)估過(guò)程的獨(dú)立性和客觀性。第三方應(yīng)按照協(xié)議約定的時(shí)間和質(zhì)量標(biāo)準(zhǔn)完成服務(wù)質(zhì)量評(píng)估。二、以乙方的權(quán)益為主導(dǎo)，以乙方的責(zé)權(quán)利為優(yōu)先，增加乙方的權(quán)利條款以及乙方的多種利益條款，同時(shí)增加甲方的違約及限制條款1.乙方的權(quán)利條款：乙方有權(quán)要求甲方按照協(xié)議約定支付賠償費(fèi)用。乙方有權(quán)要求甲方對(duì)服務(wù)質(zhì)量問(wèn)題進(jìn)行整改。乙方有權(quán)在協(xié)議約定的范圍內(nèi)，對(duì)公共交通服務(wù)進(jìn)行合理調(diào)整。2.乙方的利益條款：乙方有權(quán)獲得因服務(wù)質(zhì)量提高而帶來(lái)的額外收益。乙方有權(quán)獲得因本協(xié)議履行而產(chǎn)生的合法利益。3.甲方的違約及限制條款：若甲方未在規(guī)定時(shí)間內(nèi)支付賠償費(fèi)用，乙方有權(quán)要求甲方支付逾期付款違約金。甲方不得因乙方服務(wù)質(zhì)量的提高而減少其應(yīng)承擔(dān)的賠償責(zé)任。甲方不得要求乙方承擔(dān)本協(xié)議約定以外的費(fèi)用。三、以甲方的權(quán)益為主導(dǎo)，以甲方的責(zé)權(quán)利為優(yōu)先，增加甲方的權(quán)利條款以及甲方的多種利益條款，同時(shí)增加乙方的違約及限制條款1.甲方的權(quán)利條款：甲方可要求乙方提供符合質(zhì)量要求的公共交通服務(wù)。甲方可對(duì)乙方的服務(wù)質(zhì)量進(jìn)行監(jiān)督，并提出整改要求。2.甲方的利益條款：甲方可從乙方的服務(wù)質(zhì)量提升中獲得乘客滿意度的提升。甲方可通過(guò)乙方的服務(wù)改善，降低乘客投訴率。3.乙方的違約及限制條款：乙方未按照協(xié)議約定提供服務(wù)，甲方有權(quán)要求乙方承擔(dān)違約責(zé)任。乙方不得以甲方的要求為由，降低服務(wù)質(zhì)量或拒絕提供服務(wù)。乙方不得因自身原因?qū)е录追皆馐軗p失，否則應(yīng)承擔(dān)賠償責(zé)任。全文完。2025年度公共交通服務(wù)質(zhì)量賠償協(xié)議書(shū)2合同目錄一、協(xié)議概述1.協(xié)議名稱2.協(xié)議簽訂日期3.協(xié)議簽訂地點(diǎn)4.協(xié)議雙方基本信息5.協(xié)議簽訂目的二、協(xié)議適用范圍1.適用線路2.適用時(shí)間3.適用車(chē)型4.適用乘客類型三、服務(wù)質(zhì)量標(biāo)準(zhǔn)1.運(yùn)行時(shí)間2.行車(chē)秩序3.車(chē)輛設(shè)施4.乘車(chē)環(huán)境5.乘車(chē)服務(wù)四、服務(wù)質(zhì)量賠償標(biāo)準(zhǔn)1.遲到賠償2.超時(shí)賠償3.車(chē)輛故障賠償4.乘車(chē)環(huán)境賠償5.乘車(chē)服務(wù)賠償五、賠償程序1.賠償申請(qǐng)2.賠償審核3.賠償發(fā)放4.賠償爭(zhēng)議解決六、違約責(zé)任1.違約行為定義2.違約責(zé)任承擔(dān)3.違約責(zé)任追究七、保密條款1.保密內(nèi)容2.保密期限3.違約責(zé)任八、爭(zhēng)議解決1.爭(zhēng)議解決方式2.爭(zhēng)議解決機(jī)構(gòu)3.爭(zhēng)議解決程序九、協(xié)議解除與終止1.協(xié)議解除條件2.協(xié)議終止條件3.協(xié)議解除與終止程序十、協(xié)議變更與補(bǔ)充1.協(xié)議變更程序2.協(xié)議補(bǔ)充程序十一、協(xié)議生效1.生效日期2.生效條件十二、其他約定1.通知方式2.法律適用3.不可抗力十三、附件1.服務(wù)質(zhì)量標(biāo)準(zhǔn)明細(xì)2.賠償標(biāo)準(zhǔn)明細(xì)3.爭(zhēng)議解決規(guī)則十四、簽字蓋章1.協(xié)議雙方簽字2.協(xié)議雙方蓋章合同編號(hào)_________一、協(xié)議概述1.協(xié)議名稱：2025年度公共交通服務(wù)質(zhì)量賠償協(xié)議書(shū)2.協(xié)議簽訂日期：2025年1月1日3.協(xié)議簽訂地點(diǎn)：____市____區(qū)4.協(xié)議雙方基本信息：甲方（公共交通服務(wù)提供方）：____市公共交通集團(tuán)乙方（乘客）：____市乘客代表5.協(xié)議簽訂目的：明確2025年度公共交通服務(wù)質(zhì)量標(biāo)準(zhǔn)，規(guī)范服務(wù)質(zhì)量賠償事宜，保障乘客合法權(quán)益。二、協(xié)議適用范圍1.適用線路：____市所有公交線路2.適用時(shí)間：2025年1月1日至2025年12月31日3.適用車(chē)型：所有運(yùn)營(yíng)中的公共交通車(chē)輛4.適用乘客類型：所有乘坐公共交通的乘客三、服務(wù)質(zhì)量標(biāo)準(zhǔn)2.行車(chē)秩序：車(chē)輛行駛平穩(wěn)，遵守交通規(guī)則，無(wú)違章行為3.車(chē)輛設(shè)施：車(chē)輛設(shè)備齊全，車(chē)況良好，符合國(guó)家安全標(biāo)準(zhǔn)4.乘車(chē)環(huán)境：車(chē)內(nèi)清潔衛(wèi)生，無(wú)異味，溫度適宜5.乘車(chē)服務(wù)：服務(wù)態(tài)度良好，解答乘客疑問(wèn)，幫助乘客解決問(wèn)題四、服務(wù)質(zhì)量賠償標(biāo)準(zhǔn)1.遲到賠償：車(chē)輛晚點(diǎn)超過(guò)5分鐘，乘客可要求賠償2.超時(shí)賠償：車(chē)輛運(yùn)行時(shí)間超過(guò)規(guī)定時(shí)間，乘客可要求賠償3.車(chē)輛故障賠償：車(chē)輛發(fā)生故障導(dǎo)致乘客無(wú)法正常乘車(chē)，乘客可要求賠償4.乘車(chē)環(huán)境賠償：車(chē)內(nèi)環(huán)境不符合標(biāo)準(zhǔn)，乘客可要求賠償5.乘車(chē)服務(wù)賠償：服務(wù)態(tài)度不佳，乘客可要求賠償五、賠償程序1.賠償申請(qǐng)：乘客在乘車(chē)過(guò)程中發(fā)現(xiàn)服務(wù)質(zhì)量問(wèn)題，可向甲方提出賠償申請(qǐng)2.賠償審核：甲方在收到賠償申請(qǐng)后，對(duì)情況進(jìn)行審核3.賠償發(fā)放：經(jīng)審核確認(rèn)的賠償，甲方在5個(gè)工作日內(nèi)向乘客發(fā)放4.賠償爭(zhēng)議解決：乘客對(duì)賠償結(jié)果有異議，可向甲方提出申訴，甲方在15個(gè)工作日內(nèi)予以答復(fù)六、違約責(zé)任1.違約行為定義：甲方未達(dá)到服務(wù)質(zhì)量標(biāo)準(zhǔn)，造成乘客損失的行為2.違約責(zé)任承擔(dān)：甲方應(yīng)按照協(xié)議約定承擔(dān)相應(yīng)的賠償責(zé)任3.違約責(zé)任追究：甲方未履行賠償義務(wù)，乘客可向相關(guān)部門(mén)投訴或提起訴訟七、保密條款1.保密內(nèi)容：協(xié)議內(nèi)容、雙方商業(yè)秘密、乘客個(gè)人信息等2.保密期限：自協(xié)議簽訂之日起至協(xié)議終止之日止3.違約責(zé)任：任何一方泄露保密內(nèi)容，應(yīng)承擔(dān)相應(yīng)的法律責(zé)任八、爭(zhēng)議解決1.爭(zhēng)議解決方式：雙方應(yīng)通過(guò)友好協(xié)商解決爭(zhēng)議；如協(xié)商不成，任何一方均有權(quán)將爭(zhēng)議提交至____市仲裁委員會(huì)仲裁。2.爭(zhēng)議解決機(jī)構(gòu)：____市仲裁委員會(huì)3.爭(zhēng)議解決程序：按照《中華人民共和國(guó)仲裁法》及相關(guān)仲裁規(guī)則進(jìn)行。九、協(xié)議解除與終止1.協(xié)議解除條件：在協(xié)議有效期內(nèi)，如因不可抗力等原因?qū)е聟f(xié)議無(wú)法繼續(xù)履行，任何一方均有權(quán)解除協(xié)議。2.協(xié)議終止條件：協(xié)議約定的期限屆滿或雙方協(xié)商一致解除協(xié)議。3.協(xié)議解除與終止程序：任何一方提出解除協(xié)議，應(yīng)提前30日書(shū)面通知對(duì)方，并按照協(xié)議約定進(jìn)行善后處理。十、協(xié)議變更與補(bǔ)充1.協(xié)議變更程序：協(xié)議的任何變更均應(yīng)以書(shū)面形式進(jìn)行，并經(jīng)雙方簽字確認(rèn)。2.協(xié)議補(bǔ)充程序：任何補(bǔ)充協(xié)議均應(yīng)視為本協(xié)議的組成部分，具有同等法律效力。十一、協(xié)議生效1.生效日期：自雙方簽字蓋章之日起生效。2.生效條件：雙方簽署并蓋章，且協(xié)議內(nèi)容符合法律法規(guī)。十二、其他約定郵寄：掛號(hào)郵寄，以郵戳為準(zhǔn)；傳真：以傳真發(fā)送時(shí)間及接收方確認(rèn)為準(zhǔn)；電子郵件：以發(fā)送時(shí)間及接收方確認(rèn)為準(zhǔn)。2.法律適用：本協(xié)議適用中華人民共和國(guó)法律。3.不可抗力：如發(fā)生不可抗力事件，導(dǎo)致協(xié)議無(wú)法履行，雙方互不承擔(dān)責(zé)任。十三、附件1.服務(wù)質(zhì)量標(biāo)準(zhǔn)明細(xì)2.賠償標(biāo)準(zhǔn)明細(xì)3.爭(zhēng)議解決規(guī)則十四、簽字蓋章1.甲方（公共交通服務(wù)提供方）簽字：______________________甲方代表：______________日期：__________________2.乙方（乘客）簽字：______________________乙方代表：______________日期：______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________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