埃森哲《Human Capital Study Slides 》26頁.ppt

1、These slides must be accompanied by a PDF document (HCStudy.pdf) entitled: “Human Capital ROI: Written Report”,Human Capital Study:Slides,Dr. Nick Bontis McMaster University www.B nbontismcmaster.ca,List of Participating Organizations,1.0,ABN AMRO North America Inc. Allstate Insurance Company AMP Au

2、stralia AMP UK Andersen Consulting Aon AXA Client Solutions Blue Cross Blue Shield of Florida Blue Cross Blue Shield of Illinois / Texas Blue Cross Blue Shield of North Carolina CNA Commercial Insurance Equitax Farmers Insurance Group,Hartford Financial Services Hewitt Associates, LLC Intermountain

3、Health Care International Monetary Fund Merrill Lynch National City Corp. Northwestern Mutual Life Penn National Insurance PNC Bank Savings Bank of Utica United Health Group Zurich U.S.,Quantitative Metric Model,2.0,Human Capital Effectiveness,Human Capital Valuation,Human Capital Depletion,Human Ca

4、pital Investment,+,+,_,Descriptive Statistics for HCV Sample - Means,Full-time regular employees13,149Part-time regular employees676 Regular employees13,795Contingent employees1,820 Total headcount16,353Total Full-time equivalents21,006 Headcount: Executive3.2%Headcount: Supervisor12.7% Headcount: P

5、rofessional41.7%Headcount: Administrative42.3% Average age: Executive48 yearsAverage age: Supervisor42 years Average age: Professional38 yearsAverage age: Administrative38 years Tenure: Executive15 yearsTenure: Supervisor:11 years Tenure: Professional8 yearsTenure: Administrative7 years Total compen

6、sation cost$ 998,173,818Average year of incorporation1902 Total workforce trained12,823Total training cost $ 45,582,889 Revenues$ 8,534,652,304Operating expenses$ 7,510,438,534 Net profit after tax$ 659,560,770Return on assets4.86%,2.1,HC Effectiveness - Revenue Factor,2.2.1,Saratoga Institute HRFR

7、1998 Sample,HC Effectiveness - Expense Factor,2.2.2,Saratoga Institute HRFR 1998 Sample,HC Effectiveness - Income Factor,2.2.3,Saratoga Institute HRFR 1998 Sample,HC Effectiveness - Human Capital ROI,2.2.4,Saratoga Institute HRFR 1998 Sample,HC Valuation - Compensation Revenue Factor,2.3.1,Saratoga

8、Institute HRFR 1998 Sample,HC Valuation - Compensation Expense Factor,2.3.2,Saratoga Institute HRFR 1998 Sample,HC Valuation - Compensation Factor,2.3.3,Saratoga Institute HRFR 1998 Sample,HC Valuation - Executive Compensation,2.3.4,Saratoga Institute HRFR 1998 Sample,HC Valuation - Supervisory Comp

9、ensation,2.3.5,Saratoga Institute HRFR 1998 Sample,HC Investment - Development Rate,2.4.1,Saratoga Institute HRFR 1998 Sample,HC Investment - Training Investment,2.4.2,Saratoga Institute HRFR 1998 Sample,HC Investment - Training Cost Factor,2.4.3,Saratoga Institute HRFR 1998 Sample,HC Depletion - Vo

10、luntary Turnover,2.5.1,Saratoga Institute HRFR 1998 Sample,HC Depletion - Involuntary Turnover,2.5.2,Saratoga Institute HRFR 1998 Sample,HC Depletion - Total Separation Rate,2.5.3,Saratoga Institute HRFR 1998 Sample,Significant Pearson Correlations,2.6,1st measure and 2nd measurePearson Human Capita

11、l Effectiveness Revenue Factor Average tenure at company of Supervisors0.696* Revenue FactorAverage tenure at company of Administrative0.670* Expense FactorAverage tenure at company of Executives0.632* Expense FactorAverage tenure at company of Supervisors0.624* Expense FactorAverage tenure at compa

12、ny of Administrative0.647* Income FactorAverage tenure at company of Supervisors0.640* Human Capital Valuation Compensation FactorHeadcount percentage breakdown of Executives0.686* Human Capital Investment Training cost per trained employeeAverage age of Executives- 0.847* Training cost per trained

13、employeeAverage age of Professionals- 0.942* Training cost per trained employeeAverage tenure of Professionals- 0.895* Human Capital Depletion Voluntary turnoverAverage tenure at company of Administrative- 0.705*,Areas of Concern,3.1,Perceptual Means: Lowest and Highest 10,3.2,LOWEST 10 P77Informati

14、on systems include employee knowledge. 3.24 P39Our systems (e.g., files and databases) contain knowledge that is easily accessible.3.47 P61Our time to market for new products and services is better than our competitors.3.49 P42Our organization has methods for capturing and retaining the knowledge of

15、 its workforce.3.51 P40We have a system for continually refreshing our knowledge base. 3.52 P58Our organization exploits new business opportunities quickly.3.57 P76Our organization has effective mechanisms for capturing individual employee knowledge an packaging so that it can be shared with others.

16、3.64 P44Our organization captures and utilizes information from suppliers.3.68 P75Employees systematically document and pass on their knowledge.3.68 P46Our organization captures and utilizes information from trade associations.3.71 HIGHEST 10 P36Our employees generally have the intelligence and apti

17、tude to succeed.5.53 P47We nourish our corporate relationship with the community.5.44 P7Employees commit to their assigned tasks to completion.5.43 P33Competitors target our key personnel for recruitment. 5.41 P80Our companys reputation in the marketplace is favorable. 5.40 P38Our systems (e.g., fil

18、es and databases) contain useful knowledge.5.24 P32Recruits perceive that our employees are well respected within the industry.5.19 P35Employees have the necessary knowledge, skills, and competencies to succeed.5.12 P81We provide adequate value to our shareholders. 5.03 P11Employees are highly quali

19、fied for their positions.5.03 NOTE: Items based on Likert-type scales from 1 (strongly disagree) to 7 (strongly agree).,Sample Item Statistics - Satisfaction, Commitment and Education,3.3.1,EMPLOYEE SATISFACTION (Alpha = 0.8509) P1Employees are satisfied working here.4.831.030.8400.7190.806 P2The wo

20、rkplace environment/climate would be described as satisfactory.4.881.130.8060.6710.818 P3Employees are generally satisfied with their roles and responsibilities.4.771.020.8900.7980.785 P4Employees are satisfied with working conditions.4.991.070.7070.5650.846 P5Employees are satisfied with their oppo

21、rtunities for advancement.4.361.020.7160.5710.843 EMPLOYEE COMMITMENT (Alpha = 0.8916) P6Employees demonstrate commitment to the organization through high performance.4.931.290.8560.6120.862 P7Employees commit to their assigned tasks to completion.5.431.120.8150.6130.877 P8Employees are dedicated to

22、 achieving the overall strategy.4.881.210.8760.6790.856 P9Employees feel a sense of belonging to the organization.4.711.400.8070.6060.878 P10Employees would say they feel a sense of ownership regarding organization success/results.4.421.280.8280.6380.867 EDUCATION (Alpha = 0.8641) P11Employees are h

23、ighly qualified for their positions.5.031.080.6830.5340.869 P12The general level of education in the organization is relatively high when compared to the industry.4.811.060.7760.6490.846 P13Employees receive the appropriate training for their jobs.4.371.160.8730.7810.813 P14Training and development

24、is available to anyone who needs it.4.431.380.8660.7720.813 P15The company has established the mindset and systems necessary to support employees continuing education needs.4.231.400.8260.7140.830,Mean Std. Loading Item to Alpha if Dev. Construct deleted,Correlation Matrix of Constructs - Part 1,3.4

25、.1,1 2 3 4 5 6 7 1Employee Satisfaction1.0000.7250.4470.7810.7140.5710.585 2Employee Commitment0.7251.0000.5000.7710.6280.7240.696 3Education0.4470.5001.0000.4590.6000.5070.691 4Employee Motivation0.7810.7710.4591.0000.6490.6730.734 5Value Alignment0.7140.6280.6000.6491.0000.7150.565 6Retention of K

26、ey People0.5710.7240.5070.6730.7151.0000.650 7 Human Capital0.5850.6960.6910.7340.5650.6501.000 8Structural Capital0.4190.3570.3170.4200.4290.3390.335 9Relational Capital0.3810.2700.1840.3880.4230.4130.275 10Management Leadership0.5990.5530.5020.6780.7710.7220.526 11Process Execution0.5350.4360.3390

27、.4810.4280.3820.421 12Knowledge Generation0.5000.5150.3580.5480.6150.5150.515 13Knowledge Sharing0.6630.6350.4740.7270.7120.6700.615 14Knowledge Integration0.4380.4240.5240.4640.5470.5830.609 15Business Performance0.3940.5600.3070.5660.3790.4010.501 NOTE: 0.307 correlation is significant at the 0.01

28、 level (2 tailed) 0.270 correlation is significant at the 0.05 level (2 tailed),Correlation Matrix of Constructs - Part 2,3.4.2,8 9 10 11 12 13 14 1Employee Satisfaction0.4190.3810.5990.5350.5000.6630.438 2Employee Commitment0.3570.2700.5530.4360.5150.6350.424 3Education0.3170.1840.5020.3390.3580.47

29、40.524 4Employee Motivation0.4200.3880.6780.4810.5480.7270.464 5Value Alignment0.4290.4230.7710.4280.6150.7120.547 6Retention of Key People0.3390.4130.7220.3820.5150.6700.583 7 Human Capital0.3350.2750.5260.4210.5150.6150.609 8Structural Capital1.0000.2880.5260.5740.6250.4700.356 9Relational Capital0.2881.0000.3740.3180.3790.3560.483 10Management Leadership0.5260.3741.0000.3990.