Laudon_Chapter2

1、Management Information Systems: Managing the Digital Firm, 11e (Laudon/Laudon)Chapter 2 Global E-Business: How Businesses Use Information Systems1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.Answer:

2、TRUEDiff: 1Page Ref: 45AACSB: Reflective thinking skillsCASE: ContentObjective: 2.22) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2Page Ref: 45-47AACSB: Analytic skillsCASE: AnalysisObjective: 2.23) Tata Motors had to revise man

3、y of its manufacturing processes to support digital manufacturing.Answer: TRUEDiff: 3Page Ref: 42AACSB: Use of information technologyCASE: ContentObjective: 2.14) Transaction processing systems are most commonly used by the senior management level of an organization.Answer: FALSEDiff: 2Page Ref: 45A

4、ACSB: Use of information technologyCASE: ContentObjective: 2.25) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.Answer: TRUEDiff: 1Page Ref: 45AACSB: Use of information technologyCASE: ContentObjective:

5、2.56) A hotel reservation system is a typical example of a management information system.Answer: FALSEDiff: 2Page Ref: 45AACSB: Use of information technologyCASE: ContentObjective: 2.57) Management information systems typically support nonroutine decision making.Answer: FALSEDiff: 2Page Ref: 48AACSB

6、: Use of information technologyCASE: ContentObjective: 2.28) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.Answer: FALSEDiff: 2Page Ref: 43AACSB: Use of information technologyCASE: ContentObjective: 2.19) Functional systems that support bu

7、siness processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.Answer: TRUEDiff: 2Page Ref: 45AACSB: Use of information technologyCASE: ContentObjective: 2.210) Managers need TPSs to monitor the status of internal operations and

8、the firm's relations with the external environment.Answer: TRUEDiff: 2Page Ref: 46AACSB: Use of information technologyCASE: ContentObjective: 2.211) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2Page Ref: 45-46, 49AACSB: Use of information technolo

9、gyCASE: ContentObjective: 2.212) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1Page Ref: 48AACSB: Use of information technologyCASE: ContentObjective: 2.213) Decision-support systems use internal inform

10、ation as well as information from external sources.Answer: TRUEDiff: 2Page Ref: 48AACSB: Use of information technologyCASE: ContentObjective: 2.214) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2Page Ref: 51AACSB: Use of information technologyCASE: ContentO

11、bjective: 2.215) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2Page Ref: 51AACSB: Use of information technologyCASE: ContentObjective: 2.216) ESSs are designed primarily to solve specific problems.A

12、nswer: FALSEDiff: 2Page Ref: 51AACSB: Use of information technologyCASE: ContentObjective: 2.217) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2Page Ref: 55AACSB: Use of information technologyCASE: ContentObjective: 2.318) En

13、terprise systems often include transactions with customers and vendors.Answer: TRUEDiff: 2Page Ref: 52-55AACSB: Use of information technologyCASE: ContentObjective: 2.319) Supply chain management systems are more externally oriented than enterprise systems.Answer: TRUEDiff: 3Page Ref: 56-57AACSB: An

14、alytic skillsCASE: AnalysisObjective: 2.320) Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.Answer: TRUEDiff: 2Page Ref: 59AACSB: Use of information technologyCASE: ContentObjective: 2.221) Tata Motor's new informati

15、on system, enabling it to automate processes in product design and production engineering planning, is best categorized as a(n)A) KMSB) TPSC) DSSD) ESSAnswer: ADiff: 3Page Ref: 41-42AACSB: Analytic skillsCASE: AnalysisObjective: 2.222) Identifying customers is a responsibility of the _ function.A) f

16、inance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1Page Ref: 43AACSB: Reflective thinking skillsCASE: ContentObjective: 2.223) Producing bills of materials is a business process within the _ function.A) finance and accountingB) human resources

17、C) manufacturing and productionD) sales and marketingAnswer: CDiff: 1Page Ref: 43AACSB: Reflective thinking skillsCASE: ContentObjective: 2.224) Which of the following is an example of a cross-functional business process?A) identifying customersB) creating a new productC) assembling a productD) payi

18、ng creditorsAnswer: BDiff: 2Page Ref: 43AACSB: Analytic skillsCASE: AnalysisObjective: 2.125) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2Page Ref: 45-46AACSB: Analytic skillsCASE: AnalysisO

19、bjective: 2.226) To monitor the status of internal operations and the firm's relations with the external environment, managers need _ systems.A) decision-supportB) knowledgeC) transaction processingD) management informationAnswer: CDiff: 2Page Ref: 46AACSB: Use of information technologyCASE: Con

20、tentObjective: 2.227) Which systems are typically a major source of data for other systems?A) transaction processing systemsB) management information systemsC) executive support systemsD) decision-support systemsAnswer: ADiff: 2Page Ref: 46AACSB: Use of information technologyCASE: ContentObjective:

21、2.228) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2Page Ref: 47-48AACSB: Analytic skillsCASE: AnalysisObjective: 2.229) A relocation control system that reports summaries on the total mov

22、ing, house-hunting, and home financing costs for employees in all company divisions would fall into the category ofA) knowledge management systems.B) transaction processing systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3Page Ref: 47-48AACSB: Analytic skillsCAS

23、E: AnalysisObjective: 2.230) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) employees with online access to historical records.D) middle management

24、 functions.Answer: DDiff: 1Page Ref: 47-48AACSB: Use of information technologyCASE: ContentObjective: 2.231) Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system?A) MISB) TPSC) ESSD) DSSAnswer: DDiff: 2Page Ref: 48AACSB: Use of info

25、rmation technologyCASE: ContentObjective: 2.232) _ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.A) Management informationB) Transaction processingC) Decision-supportD) Knowledge managementAnswer: CDiff: 2Page Ref: 4

26、8AACSB: Use of information technologyCASE: ContentObjective: 2.233) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2Page Ref: 48-49AACSB: Analytic skillsCASE: AnalysisObjectiv

27、e: 2.234) Decision-support systems are often referred to as business _ systems.A) informationB) intelligenceC) analysisD) modelingAnswer: BDiff: 2Page Ref: 49AACSB: Use of information technologyCASE: ContentObjective: 2.235) Which benefits of AirCanada's new Maintenix software best illustrate th

28、e DSS capabilities of their new information system?A) enhanced visibility of fleetwide dataB) support of existing business model and enterprise resource planning and financial softwareC) increased operational efficienciesD) ability to match work requirements against changing locations and flight sch

29、edulesAnswer: DDiff: 3Page Ref: 50AACSB: Analytic skillsCASE: SynthesisObjective: 2.236) ESS are specifically designed to serve which level of the organization?A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1Page Ref: 51AACSB: Use of information technologyCASE: Conte

30、ntObjective: 2.237) Executive support systems are information systems that support theA) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answ

31、er: ADiff: 1Page Ref: 51AACSB: Use of information technologyCASE: ContentObjective: 2.238) Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?A) transaction processing systemsB) executive suppo

32、rt systemsC) management information systemsD) decision-support systemsAnswer: BDiff: 2Page Ref: 51AACSB: Use of information technologyCASE: ContentObjective: 2.239) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five year

33、s?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 1Page Ref: 51AACSB: Analytic skillsCASE: AnalysisObjective: 2.240) What is the most important function of an enterprise application?A) increasing speed of communicatingB) enabling business functions and departments to share informationC) enabling a company to

34、 work collaboratively with customers and suppliersD) enabling cost-effective e-business processesAnswer: BDiff: 3Page Ref: 52-54AACSB: Analytic skillsCASE: EvaluationObjective: 2.341) _ are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Manag

35、ement information systemsC) CRM systemsD) Enterprise applicationsAnswer: DDiff: 1Page Ref: 52-54AACSB: Use of information technologyCASE: ContentObjective: 2.342) A(n) _ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by

36、 other parts of the business.A) transactionB) enterpriseC) automatic reportingD) management informationAnswer: BDiff: 2Page Ref: 55AACSB: Use of information technologyCASE: ContentObjective: 2.343) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive

37、 system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) enterprise systemC) extranetD) intranetAnswer: CDiff: 3Page Ref: 52-59AACSB: Analytic skillsCASE: Evaluati

38、onObjective: 2.344) The Smart Site Solution system used by Johnny's Lunch to help identify the best locations to open new franchises is best categorized as a A) POS systemB) DSSC) CRMD) KMSAnswer: BDiff: 2Page Ref: 53AACSB: Analytic skillsCASE: AnalysisObjective: 2.245) The MICROS system used by

39、 Johnny's Lunch to captures sales transaction data and help monitor inventory, control waste, and adhere to government regulations is best categorized as a(n)A) TPSB) ESSC) CRMD) KMSAnswer: ADiff: 2Page Ref: 53-54AACSB: Analytic skillsCASE: AnalysisObjective: 2.246) The four major enterprise app

40、lications areA) SCMs, CRMs, DSSs, and KMSs.B) SCMs, CRMs, ESSs, and KMSs.C) enterprise systems, SCMs, DSSs, and CRMs.D) enterprise systems, SCMs, CRMs, and KMSs.Answer: DDiff: 1Page Ref: 54AACSB: Use of information technologyCASE: ContentObjective: 2.347) Enterprise systems are also known as _ syste

41、ms.A) resource planningB) enterprise resource planningC) enterprise supportD) management informationAnswer: BDiff: 1Page Ref: 55AACSB: Use of information technologyCASE: ContentObjective: 2.348) Enabling management to make better decisions regarding organizing and scheduling sourcing, production, an

42、d distribution is a central feature of A) SCMsB) TPSsC) KMSsD) ERPsAnswer: ADiff: 2Page Ref: 56AACSB: Use of information technologyCASE: ContentObjective: 2.349) _ systems integrate supplier, manufacturer, distributor, and customer logistics processes.A) Collaborative distributionB) Supply-chain man

43、agementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 2Page Ref: 56AACSB: Use of information technologyCASE: ContentObjective: 2.350) _ uses a set of integrated applications to address all aspects of the customer relationship.A) CRMB) MISC) CLED) CLUAnswer: ADiff: 1Page Ref: 57AACSB: Use o

44、f information technologyCASE: ContentObjective: 2.351) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?A) TPSB) ExtranetsC) KMSD) CRMAnswer: CDiff: 2Page Ref: 58AACSB: Use of inform

45、ation technologyCASE: ContentObjective: 2.352) An information system for _ would NOT be categorized as a KMS.A) distributing documentsB) documenting the expertise of company specialistsC) enabling the discovery of new product applicationsD) discovering new sales channels for a productAnswer: DDiff:

46、1Page Ref: 58-59AACSB: Analytic skillsCASE: AnalysisObjective: 2.353) Which type of information system is an intranet most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3Page Ref: 59AACSB: Analytic skillsCASE: SynthesisObjective: 2.354) Which of the following types of system helps expedit

47、e the flow of information between the firm and its suppliers and customers?A) intranetB) extranetC) KMSD) TPSAnswer: BDiff: 1Page Ref: 59AACSB: Use of information technologyCASE: ContentObjective: 2.355) Which of the following occupations would NOT be categorized as an "interaction" job?A)

48、 sales representativeB) business managerC) engineerD) operations managerAnswer: CDiff: 1Page Ref: 60AACSB: Analytic skillsCASE: AnalysisObjective: 2.256) Which of the following decisions requires knowledge based on collaboration and interaction?A) How long will it take to manufacture this product? B

49、) Should we collaborate with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use?Answer: BDiff: 2Page Ref: 60AACSB: Analytic skillsCASE: AnalysisO

50、bjective: 2.257) E-government refers to the application of _ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.A) the Internet and networking technologies B) e-commerceC) e-businessD) any computerized technologyAnswer

51、: ADiff: 1Page Ref: 62AACSB: Use of information technologyCASE: ContentObjective: 2.458) Buying or selling goods over the Internet is calledA) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1Page Ref: 62AACSB: Reflective thinking skillsCASE: ContentObjective: 2.459) The use of

52、 digital technology and the Internet to execute the major business processes in the enterprise is calledA) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1Page Ref: 62AACSB: Use of information technologyCASE: ContentObjective: 2.460) The principal liaison between the infor

53、mation systems groups and the rest of the organization is a(n)A) programmer.B) information systems manager.C) systems analyst.D) CTO.Answer: CDiff: 1Page Ref: 63AACSB: Use of information technologyCASE: ContentObjective: 2.561) A _ is a senior manager who oversees the use of IT in the firm.A) CEOB)

54、CFOC) CIOD) CTOAnswer: CDiff: 1Page Ref: 63AACSB: Use of information technologyCASE: ContentObjective: 2.562) The _ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTOB) CSOC) CKOD) CPOAnswe

55、r: CDiff: 1Page Ref: 64AACSB: Use of information technologyCASE: ContentObjective: 2.563) The CPO is responsible forA) ensuring that the company complies with existing data privacy laws. B) making better use of existing knowledge in organizational and management processes. C) enforcing the firm's infor