酒店英語口語培訓(xùn)內(nèi)容

1、24) Its my pleasure . 很高興為您服務(wù)。26) Thank you for staying in our hotel.感謝您在我們飯店下榻。道歉語：29) Im sorry . Its my fault 對不起，那是我的過錯。30) Sorry to have kept you waiting .對不起，讓您久等了。31) Sorry to interrupt you .對不起，打擾您了。32) Im sorry about this. 對此表示歉意。33) I apologize for this. 我為此道歉。34) Thats all right 沒關(guān)系。35) Le

2、ts forget it 算了吧。征詢語：36) Can(May ) I help you ? 我能幫您什么嗎？Yes ,please. 好的。37) What can I do for you ? 我能為您干點什么嗎？38) Is there anything I can do for you ? 有什么我能為您效勞的？39) Just a moment , please . 請稍等一下。40) May I use your phone ? 我能借用您的電話嗎？Yes ,of course . 當(dāng)然可以。指路用語：41) Go upstairs/downstairs 上樓/下樓42) Its

3、 on the second(third) floor. 在二(三) 樓43) Excuse me. Where is the washroom 對不起，請問盥洗室(電梯) 在哪兒？(restroom,elevator)This way ,please. 請這邊走。44) Turn left/right. 往左(右) 轉(zhuǎn)。45) Its in the lobby near the main entrance. 在大廳*近大門。46) Its in the basement at the end of the corridor. 在地下室走廊盡頭。提醒用語：48) Please be caref

4、ul. 請當(dāng)心。49) Please dont leave anything behind. 請別遺忘您的東西.50) Dont worry. 別擔(dān)心。51) Take it easy. 放心好了。52) Please dont smoke here. 請不要在這里抽煙。57) Goodbye and thank you for coming. 再見，謝謝您的光臨。58) Goodbye and hope to see you again. 再見，希望再見到您。59) Have a nice trip! 一路平安！60) Wish you a pleasant journey! Good lu

5、ck! 祝您旅途愉快！前廳部(61) Have you a reservation?您預(yù)訂過嗎？(62) May I have your name and room number?您能告訴我您的名字與房間號碼嗎？(63) Here is your room key.給您房間鑰匙。(64) Please pay at the cashiers desk over there.請去那邊帳臺付款。(65) Are these your baggage? May I take them for you?這些是您的行李嗎？我來幫您拿，好嗎？(66) Im afraid our hotel is full

6、y booked on that date.對不起，我們飯店那一天的客房全部訂滿了。(67) Your room is confirmed for that day. We look forward to serving you.您要的那一日房間已經(jīng)確認(rèn)了。我們期待著為您服務(wù)。(68) Ill cancel Mr Bells reservation from February 27th for three nights.我將取消BELL先生從2月27日開始3個晚上的預(yù)訂。我們期待著下一次為您服務(wù)。(69) May I reconfirm your departure date?我可以再次確認(rèn)您

7、的離店日期嗎？(70) Im sorry, madam. We dont have any vacancy at the moment.對不起，小姐，我們現(xiàn)在沒有空房間。(71) How many pieces of luggage do you have?請問您有幾件行李？(72) Is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？(73) You can get your money changed at the cashiers Desk.您可以去收款處兌換錢。(74) Could you take a me

8、ssage for her, please?你能不能為我給她留信口信？(75) Just a moment, please, sir. Ill put you through.請稍等一下，先生。我馬上為您接通。(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.打外線請先按9，聽到聲響后再按您所要的號碼。(77) How would you like to make payment, sir.先生，請問您將如何付款？(78) Here

9、 is your change and receipt, sir. Ill send a bellman up to get your luggage.先生，這是您的找錢和收據(jù)。我馬上叫行李員上去取您的行李。(79) The rate of your room will be paid by your host unit while the others should be at your expense.您的房費將由接待單位支付，而雜費則應(yīng)由您自己付。(80) How many copies do you need?您要復(fù)印幾份？(81) Can you give me your fax n

10、umber, sir?請您告訴我您的傳真號碼好嗎？(82) When can I pick it up?我什么時間能取？酒店英語口語Word ListLaundry洗衣Mini-bar/Refrigerator冰箱Ice冰塊Cocacola可樂Mineral water礦泉水Cigarette香煙Sugar方糖Cold water涼開水Hanger衣架Electric Kettle電水壺Glass水杯Cup瓷茶杯Telephone Book電話本Hair Drier電熱吹風(fēng)機(jī)Washed水洗Damage毀壞，損壞Compensate賠償，補償Dry Cleaned干洗Pressed/Iron熨

11、燙Slipper拖鞋Soap香皂Newspaper報紙Toilet Paper衛(wèi)生紙Towel毛巾Bath Towel浴巾Floor Towel地巾Small Towel方巾Tea茶葉Beverage飲料Telephone電話TV controller遙控器Hanger衣架ID=Identification身份證Bathroom衛(wèi)生間Shower沐浴 Coffee咖啡 PhraseHave a nice day.(time trip)祝您過得愉快Excuse me對不起That's all right沒關(guān)系Please follow me請跟我來Thank you 謝謝Just a m

12、oment請稍等Right away 馬上Turn-down service夜床服務(wù)Dry towel干毛巾Make bed整理床鋪Room number房號Quick service特快洗衣I'm not really sure.我不能肯定I'm sorry to trouble you.對不起，麻煩您了Useful Expressions1.Housekeeping, May I come in?客房服務(wù)員，可以進(jìn)來嗎？2.Do you need bellman?您需要行李員嗎？3.May I clean the room now?現(xiàn)在我可以打掃房間嗎？4.What'

13、;s your room number, please? 請問您的房號？5.Could you bring me some more towels,plesae? 你能不能再給我拿幾條毛巾來嗎？6.The air conditioner doesn't work. 空調(diào)機(jī)壞了。7.Would you please give me some envelopes and writing paper? 請給我一些信紙信封，好嗎？8.I'll bring them to your room at once. 我馬上給您送來。9.Internet access press 8 and 1

14、63. 上網(wǎng)號碼先撥8，再加163。10.There's something wrong with the toilet. 抽水馬桶出毛病了。11.Have you checked your room? 您檢查過您的房間嗎？12.I'll show you the way myself. 我親自帶您去。13.Have you got any laundry?樓層）總臺收銀的：Useful Expressions1、Would you like to check out?2、Sorry to have kept you waiting This is your bill plea

15、se.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your luggage.9、How would you like to p

16、ay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt. 12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning? 14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19

17、 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll hav

18、e pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationCashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell,

19、please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank y

20、ou, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im checking out today. But

21、my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon?C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after 12:00.G: Never mind, then. Can

22、I just leave my luggage somewhere until 4:00 p.m?C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you.C: Its my pleasure.行李員崗位英語口語Useful Expressions1、Excuse me. Which one is your bag?2、Is this bag yours?3、Ive come for your luggage.4、I hope you will dropin again!5、This i

23、s your claim tag.6、May I help you with your luggage?7、What else can I do for you?8、Gould you sigh here?9、Breakfast is on the first floor, from 7:00am to 9:00am.10、Is your luggage will be here shortly?11、How long will you leave the luggage here?12、Let me take it please!13、May I have your tag, please?

24、14、Whats your room number?15、 Toilet is turn left.16、How many pieces (of luggage ) do you have.17、In our hotel we dont accept tips. Thank you all the same.18、I hope you will enjoy youre stay.19、Have a nice trip.20、Are these your luggage.ConversationABellman: Good afternoon. Madam. Welcome to our hot

25、el.Guest: Good afternoon. B: May I help you with your luggage, madam? G: Yes, please!B: Please Just a moment, Ill get a luggage cart. madam.Thank you for waiting. Ill show you to the front desk. This way, please. G: Thank you! B: Youre welcome.Bellman: Madam. May I have your room card, please?Guest:

26、 Yes. Here you are. B: Thank you. your room is on the 10th floor. This way please(take a elevator ).Your room is here, after you (go into the room). G: Thank you very much. B: Not at all. Where would you like me to put your luggage. G: Anywhere. If you like. B: Please check it. Is it the right numbe

27、r of your luggage? G: Oh, Yes, Its very correct. Theres something for you. B: Its very kind of you. But we cant accept tips. Thank you all the same. Please enjoy your stay, Good-bye. G: Good-bye.酒店商務(wù)中心英語口語：Useful Expressions1、I want to send a fax.2、Ill send this fax at once.3、Sorry, sir. The line is

28、 busy.4、I tried a lot of time, but its also busy.5、Its my mistake.6、Im sorry to bring you so much trouble.7、All done, sir. Here you are.8、Let me count, its 15.5 yuan in all.9、Could you tell me how do you count this amount.10、The regulation of charge in business center is on this board.11、May I use t

29、he Internet.12、Let me dial-up. Please sit down and you can use it already.13、Can I typed of my E-mail.14、How many copies do you need?15、Id like to copy this two pieces of paper, whats the cost?16、The Internet charge in 30 minutes is 10 yuan.17、The copy each piece of paper for A4 size is 1yuan.18、To

30、enlarge or lessen one piece of paper costs as much as two pieces of paper.19、To copy the papers both sides costs as much as two pieces of paper.20、Ill call the airline to see if there are tickets for you.ConversationASend a faxClerk: Good morning. sir. Can I help you?.Guest: Good morning. I want to

31、send a fax. C: Where to, sir? G: To Japan, here is the fax number, its (81)315769 C: Please sit down and wait a moment, sir. I will send this fax at once. G: OK, Thank you. C: Sorry, sir. The line is busy. I tried it again at a lot of time, but its also busy, is your fax number correct. G: Let me se

32、e, oh, its my mistake. The right number is(813)3155769. Im sorry to bring you so much trouble. C: It doesnt matter. All done, sir. Here you are. G: How much does this two page cost? C: Let me count, its 15.5 yuan in all. How would you like to make the payment, sir? G: Id like to pay in cash, but cou

33、ld you tell me how do you count this amount. C: The regulation of charge in business center is on this board. G: Let me see, I know. Here is the money. C: Here is your change. G: Thank you very much. Good bye. C: My pleasure. Good bye.BUse internet type and copyClerk: Good afternoon, sir, Can I help

34、 you?Guest: Good afternoon. May I use the Internet. C: Certainly,sir. Let me dial-up. Please sit down and you can use it already. G: Thank you. Can I typed of my E-mail. C:Sure. G: Id like to copy this two pieces of paper. C: OK. How many copies do you need? G: One each. C: All right. Just a moment,

35、 please, sir. Here you are. G: Thank you. How much does it cost? C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir? G: Id like to pay in

36、 my room bill now. C: Certainly. Could you sign here, sir? G: OK. Thank you very much. Good bye. C: My pleasure. Bye.酒店總機(jī)英語口Useful Expressions1、Sorry, he has moved to another roo.2、Please press “8“ first and when you hear the dial tone, press the number you want.3、Sorry, I cant hear you. Could you p

37、lease speak a little louder?4、Sorry, I cant follow you. Could you speak slowly?5、Sorry, there is a trunk call for you, please hang up your receiver.6、There is a cross line, please dial again.7、The line is busy, please call again after a while.8、Ill transfer your call to Information desk, you should

38、check the room number first.9、May I read back the message to see if its correct, please?10、Just wait a moment and Ill connect you.11、Would you please tell me the spelling of your name?12、They arent answering.13、Im sorry, theres no reply from the room 1111.14、Under the 10th floors, please press “0“ f

39、irst and the room number.15、May I know your room number, please?16、If you have any questions, please call me.17、Will you please think it over once more?18、Dont worry. Ill wake-up you on time tomorrow morning.19、Sorry, the receiver in his room is not on the right place.20、Would you like to leave a me

40、ssage?ConversationAOperator: Yuhuan Grand Hotel. May I help you?Guest: Yes. May I speak to Mr John? His room number is 1111. O: Ill put you through, madamsorry,there is no answer. May be he is out. would you like to leave him a message or to call it again? G: Could you try again? O: Certainly, madam

41、. Just a moment, pleaseThank you for waiting. Im afraid there is still no reply. G: I see. Id like to leave a message. Can you help me? O: Certainly, madam. Go ahead, please. G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I cant to there at that time. Please tell Mr

42、 John to wait for me in his room at 9:30 tomorrow morning. O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right? G: Yes, thats right. Thank you! Good-bye! O: Youre welcome. Good-bye!BOperator: Operator. May I help you?Guest: Yes. Can you tell me how

43、to make the IDD call? O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want. G: I see. And how to make the room-to-room call? O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, y

44、ou could direct dail the room number, there must be four digits in the final number. G: I see. Thank you! Could you give me a wake-up call tomorrow morning? O:Certainly, sir. At what time? G: Whats the Breakfast time? O: Oh, its 7:00-9:00 a.m at the banquet hall on the ground floor. G: OK, please ca

45、ll me at 7:30 a.m. O: OK, room 1111, call at 7:30 a.m. Am I correct? G: Yes. Thank you. Good-bye! O: Not at all. Good-bye!西餐廳英語口語一、沙司Sauce冷沙司和冷調(diào)味品：馬乃司沙司Mayonnaise Sauce千島汁Thousand Islands Dressing醋油汁Oil Vinegar芥末沙司Mustard Sauce法式汁French Dressing奶酪汁Cheese Dressing熱沙司：布朗沙司Brown Sauce蘋果沙司Apple Sauce咖喱沙

46、司Curry Sauce奶油沙司Cream Sauce番茄沙司Tomato Sauce黃油沙司Butter Sauce二、菜肴生熟程度一成熟Rare-R三成熟Medium Rare-MR五成熟Medium-M八成熟Medium well-MW全熟Well-down W三、早餐1、大陸式早餐Continental Breakfast2、美式早餐American Breakfast果汁類：橙汁 Orange Juice 菠蘿汁 Pineapple Juice 番茄汁Tomato Juice 檸檬汁Lemon Juice 西柚汁Grape fruit Juice谷物類食品：燕麥片Oatmeal 玉米

47、片Cornflakes 糖 漿Syrup 蜂 蜜Honey蛋類：煎 蛋Fried Egg 單面煎Sunny-side up 雙面煎Over Easy 雙面煎老蛋Over Hard 煮蛋Boiled Egg 炒蛋Scrambled Egg 水波蛋Poached Egg 蛋卷Omelet 清蛋卷Plain omelet 洋蔥蛋卷Onion omelet 番茄蛋卷Tomato omelet 火腿蛋卷Ham omelet肉類：火腿Ham 香腸Sausage 煙肉Bacon面包：烤面包Toast 面包卷Roll 半角包Croissant 黃 油Butter 果 醬Jam 蘋果醬Apple Jam 橘子醬

48、Marmalade Jam飲料類：咖啡 coffee 紅茶Black Tea 牛奶Milk 椰子Coco 正 餐1、頭盆 Appetizers Starters Hordeuvres2、湯Soups3、色拉Salads4、主菜Main Courses5、甜點Desserts奶酪Cheese甜品Sweets 蛋糕Cake 布丁Pudding 比薩Pizza 煎餅Pancake 冰淇淋Ice Gream 水果Fruit 香煙Cigarette 菜單menu 烹調(diào)方法1、煎Fried2、炸deep-fried3、炒Saute4、煮Boil5、燜Braise6、燴Stew7、烤Roast8、焗Bake

49、9、鐵扒Grill10、串燒Broil酒店早餐英語口語水果: 西瓜 Water melon 調(diào)料: 方糖 Sugar 西紅柿 Tomato 鹽 Salt 香蕉 Banana 醬油 Soy sauce 梨 Pear 果醬 Jam 橙 Orange 椒鹽 Pepper 葡萄 Grape 醋 Vinegar 點心: 蛋糕 Cake 黃油 Butter 煎餃 Fried dumpling 雙面煎蛋 Fried over 油條 Deep-fried dough sticks 單面煎蛋 Sunny side up 肉包 Steamed stuffed buns 咸鴨蛋 Salt ducks egg 夾餡面

50、包 Bread sandwich 1.Welcome to our restaurant. 歡迎到我們餐廳來。 烤面包 Toast 2.Have a good time! 炒飯 Fried rice 祝您用餐愉快！ 炒面 Fried Noodles 3.You are welcome. 不用謝。 稀飯 Rice grud 4.Im sorry, Its my fault. 飲料: 牛奶 Milk 很抱歉，那是我的錯。 豆?jié){ Saybean milk 5.Where is the washroom? 橙汁 Orange juice 衛(wèi)生間在哪兒？ 6.This way, please. 咖啡 C

51、offee 請這邊走。 黑咖 Blak coffee 7.Im afraid, You should pay it extra. 對不起，恐怕這個要額外付費。 奶咖 White coffee 8.The coffee is free for you. 紅茶 Red tea 這咖啡是為您免費提供的。 9.How wold you like to pay in cash or by credit card? 綠茶 Green tea 您如何付款，刷卡還是現(xiàn)金？ 10.This is your bill,Please check it and sign here. 這是您的帳單，請核查并簽字。 中餐英漢對照表方 式 食品名稱 蔬菜名稱 fried煎 Lo