洲際宴會(huì)廳程序0021Preparing Reception Desk and Sign Board

1、standard operating procedure標(biāo)準(zhǔn)操作程序preparing reception desk and signboard準(zhǔn)備接待臺(tái)和告示牌task number:bqt-0021department: f&b banquetingdate issued: nov. 2007guest expectation: i expect the reception desk and sign board to be clearly visible in the lobby or entrance to the conference centre. i expect it

2、to be set up prior to my event, with correct spelling, all professionally presented.我希望在酒店大堂或者會(huì)議室入口的接待臺(tái)和告示牌要是顯眼、清晰可見(jiàn)的.我希望它們使用沒(méi)有拼寫(xiě)錯(cuò)誤的專業(yè)的用語(yǔ)并在我的活動(dòng)前擺放好time to train: 25 minuteswhy is this task important for you and our guests?為什么這項(xiàng)任務(wù)對(duì)我們的客人和你是如此重要？answers 回答: 1. to maximize guests satisfaction可以滿足客人的最大期望

3、值2. to ensure the table is set up on time確保桌子準(zhǔn)時(shí)擺放好3. to ensure the signboard is clean, on the correct location and without any spelling mistakes確保告示牌是干凈的，沒(méi)有任何拼寫(xiě)錯(cuò)誤的，放置在正確的地點(diǎn)what/ steps什么/步驟how/ standards怎樣/標(biāo)準(zhǔn)training questions培訓(xùn)問(wèn)題1) prepare the linen 準(zhǔn)備布草before we set up a reception table we must pre

4、pare the skirting and linen.在布置接待臺(tái)以前我們要先準(zhǔn)備好臺(tái)布和圍裙 the table cloth must be in good condition, no holes & stains.臺(tái)布一定要有好的狀態(tài)，不能有洞和污漬why should you prepare the linen?為什么要準(zhǔn)備布草？why should the linen be clean?為什么布草要是干凈的？2) prepare the table 準(zhǔn)備桌子set up a reception table according to the floor plan on the

5、event order or following the guests request.按照宴會(huì)單里的平面圖或者根據(jù)客人要求放置接待臺(tái)why should you follow the floor plan?為什么你要按照平面圖來(lái)？why shouldnt you change to the guests request?為什么不能改變客人的要求？3) prepare the signboard 準(zhǔn)備告示牌signboard must be polished before we put it at the entrance of the function.在把告示牌放置在會(huì)議室的入口之前要把它

6、擦拭諍亮make sure it is facing the direction where the guests are coming from. if there are two direction, you will need two signboards確保告示牌要朝向客人來(lái)的方向.如果有兩個(gè)方向，那你需要提供兩塊告示牌給客人check the name of the function whether it corresponds with the signboard wording and double check the spelling.檢查活動(dòng)名稱是否同告示牌上的一致同時(shí)再次檢

7、查拼寫(xiě)why should the board be at the entrance?為什么告示牌要在入口處？why should the board face the direction of where the guests are coming from?為什么告示牌要朝向客人來(lái)的方向？why do you need two?為什么你需要兩塊？why should the name be correct?為什么名稱要是正確的？summary questions:總結(jié)1. why should you prepare the linen?2. why should the linen be clean?3. why should you follow the floor plan?4. why should you change to the guests request?5. why should the board be at the entrance?6. why should the board face the direction of where the guests are coming from?7. why do you need two?8. w