皇冠崗位職責-客房部協(xié)調(diào)員

1、job description崗位職責job title:職位area/department:部門job band:級別reports to:直接上級positions supervised:下級job scope:工作范圍housekeeping coordinator客房部協(xié)調(diào)員rooms division/housekeeping房務部/管家部6level六級asst.exec.housekeeper行政副管家nil無department and department is responsible for the communication; responsible for the wo

2、rk of the right to receive information and communication; is responsible for departmental management; the drinks the management of the remaining items.負責部門內(nèi)部及部門間的協(xié)調(diào)溝通工作；負責電話的接聽和 信息的正確完整傳達；負責部門酒水管理；酒店遺留物品的 管理工作。testimonial: i have read and received a copy of the description and fully understand that

3、violation of any of the stated responsibilities and duties is grounded for disciplinary action. 本人確認已閱讀了本職責描述，并同意在工作職責描述屮所規(guī)定的職責。signature:簽名date: fl 期key responsibilities主要職責 consciously abide bv commuting system and department regulations.自覺遵守上下班胡度及部門的窺章制度。 warm in reception, the hotel and departme

4、nt of business personnel, finishes the corresponding explanation, butnot its prattle, more nrb讓rarilv revealed hotel and department information熱情接待，酒店和部門的業(yè)務往來人員，作好相應解釋，但不得與其閑聊，更不得隨意透露灑店和部 門信息。 responsible for all kinds of keys, communications tools keeping, sending work.負責部門的各類鑰匙、通訊工具保管、發(fā)放工作。 answer

5、 telephone according to the standard requirement of questions and answers provide reliable information 接聽電話按標準要求回答各類提問和提供準確有效的信息。 fast and accurate fill in, document handling, form work and exquis讓c neat and beautiful. 快速準確地填寫、處理文件、表格工作，并講究整潔美觀。 in time, check, completion, handed in, and consecrated

6、 documents form to department and other departments have communicated, transfer information.按時檢查、完成、上交、分派各類文件表格，向部門和其它部門傳達、傳遞工作信息。 master room state material, to long dweller, ripe penn, vip room, name wait for a circumstance to fully understand, facilitate quickly and accurately provide information

7、 to the floor and management personnel.掌握房態(tài)資料，對長住客1熟賓、貴真的房間、姓名等情況要充分了解；便于迅速準確地提供情報給 樓層及管理人員。 tracking vip reception, vip reception, banquet reception work, notifies competent and relevant personnel complete the arrangement preparation, and report the situation to executive housekeeper.跟蹤vip接待、重要客人接待

8、、宴會接待等工作，通知主管及相關人員做好安排準備工作，并把情況 向行政管家匯報。 be responsible for sorting housekeeping center of equipment articles, regular cleaning maintenance computer, electrical equipment, office equipment, make neat and beautiful, and maintain environmental order.負責整理客房中心的設備物品，定期清潔維護電腦、電器、辦公設備；使之整潔美觀，并保持環(huán)境秩 序。 is r

9、esponsible for the warehousing legacy, temporary objects and tackle the work according to procedures. 負責保管遺留、暫存物品，并按程序處理此項工作。 the consumption of statistical rooms, fill out the wine bar supplementary card, and responsibility for preserving, the stipulated time in the front cashier take feedback sing

10、le, send beverage consumption tab統(tǒng)計客房酒吧的消耗量，填寫酒水補充報告單，并負責保存；按規(guī)定時間到前臺收銀取反饋單、送酒 水消耗統(tǒng)計表。 ready 24 hours daily maintenance statistical work, timely updates and fills in maintenance room and room extra bed of registering每日做好24小時維修統(tǒng)計工作，及時更改和填寫維修房情況和客房加床的顯示記錄。 responsible for floor attendant timing records

11、 and disease, leave the preservation, accurately and correctly completes various divisions of the handover record and report to shift leader convey handover record contents 負責樓層服務員考勤記錄和病、事假條的保存；準確無誤地做好各班次的麥接記錄，并向主管轉(zhuǎn)達匯 報交接記錄內(nèi)容。 daily carlv waiter responsible to work davs floor supervisor provide floo

12、r rooms rental situation. 每日早班服務員負責向白班樓層主暫提供樓層客房出租情況。 is responsible for the warehousing hotel guests "do not disturb" room in the laundry, timely the sundry to guests. not submitted to the laundry, should make handover records also accept outside the guesfs laundry service shop, and compl

13、etes the laundry7 handover records of laundry負責保管住店客人“請勿打擾”房的注衣，適吋將此洗衣送交禪人。未能送交的洗衣，應做好交接記錄。 同吋接受店外客人的洗衣服務，并與布草&制服房做好洗衣的交接記錄。 checkout room number shall promptly notify the on-duty attendant, and &om 17:00 checkout room after notification mid-day foremen, for timely arrangement clean退房房號應及吋適知

14、當班服務員，并將17： 00后退房房號通知中班主管，以便及吋安排清掃。 be responsible for the relevant floor urgent repair projects, and engineering contact, to "rooms maintenance form''.負責有關樓層急修項目，與工程部聯(lián)系，送交“客房維修單雹 promptly put the guest complaints report foreman and floor supervisor, and make records. 及時將毒人投訴報告樓層主管，并做好記

15、錄。 responsible for service center of hygiene and safety, fill out the waiter work reports, floor drinks control table負責客房中心的衛(wèi)生和安全，填寫服務員工作報告表、樓層酒水控制表。general概要 is prepared to implement assigned tasks during emergencies such as fires, power cuts, and bomb threats. 在如火災，停電，爆炸襲擊等緊急事件的發(fā)生過程中，準備好所分配任務所需的工具

16、。 encourages the highest possible standard of environmental management. 鼓勵最高標準的管理環(huán)境。 to ensure guest requests are met and hotel policies and standard procedures are maintained 確?？腿说囊笫沁m宜的，維持酒店的政策和標準程序。 reports any suspicious looking person, missing items, discrepancies, health or safety7 hazard to f

17、loor supervisor. 將一切可嶷的人，丟失物品，差異房或安全隱患報告給樓層主管。 fills in for other n（）n-superrisorvr personnel as required 必需時替代其他非管理人員。 performs turndown service as required 按需提供開夜床服務。 handles mini-bar according to the international （conference center standard procedure 依照國際會議中心的標準程序處理迷你吧。 provides all possible ass

18、istance and outstanding service to guest. 盡可能為客人提供優(yōu)質(zhì)的服務。 i landles other duties and projects as assigned 解決其他工作，依照分配做出計劃。occupational health and safety responsibilities職業(yè)保健及安全職責 demonstrate awarencss of oh&s policies and procedures and ensure all procedures arc conducted safely and within oh&

19、;s guidelines.表現(xiàn)出職業(yè)保健及安全職責方面的政策及程序的意識，確保在職業(yè)保健指導方針下安全地進行所有程 序并確保下屬也是按此規(guī)程進行操作。 be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 關心并知曉遵寺職業(yè)、保健及安全方面的政策、法規(guī)及程序的職責。 be familiar with property safety, first aid and fire and emergency procedures and o

20、perate equipment safely and sensibly 熟悉旃店安全、急救及消防、緊急應變程序，安全謹慎地操作設備。 initiate action to correct a hazardous situation and notify superxdsors of potential dangers 發(fā)起消除安全隱患的行動并通知主管潛在的危險 log security7 incidents and accidents in accordance with hotel requirements 按照酒店童求記錄安全事故及事件。key competencies 主要資質(zhì)key

21、tasks 主要任務drive for results 獲取結(jié)果 compete against a standard of excellence by setting high performance standards and pursuing aggressive goals.設立高工作標準并朝挑戰(zhàn)性目標前進。 strive for constant improvements and takes responsibility for achieving business results and persevere desp讓亡 obstacles.致力于持續(xù)性發(fā)展并負責達到業(yè)績目標，盡管

22、有困難，還是要堅持達標。understanding the business 理解酒店業(yè) demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information 顯示出與本部門及酒店有關事宜的興趣及理解，并不斷更新相關最新情況， 包括法律法規(guī)。 adheres to the international conference center

23、corporate code of conduct,employee i landbook and i lotcl policies.遵守國際會議中心行為準則、員工手冊及酒店政策。 demonstrates an understanding of competitors5 major strengths and weaknesses 表現(xiàn)出對競爭對手優(yōu)勢及弱勢方面的理解。 establishes and interprets key performance indicators to manage the business, consistently takes into accounts f

24、inancial implications of business decisions and recommendations 設立并解釋用以管理酒店經(jīng)營的營運指標，始終考慮到經(jīng)營決策及建議會為 財務方面產(chǎn)生的影響。 has a broad knowledge of how the business is run, focuses on the major factors ncccssanr to ensure that the business is successful and profitable在酒店送營方面有廣博的知識，重點放在確保酒店生意成功月贏利的必要重 要環(huán)節(jié)上。problem

25、 solving and decision making 解決問題及決策 diagnose problems and thoroughly analyze information to guide decision making 診斷問題并全面分析指引決策6勺信點。 evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.當?shù)贸鼋Y(jié)論時，應先評估并吸收關鍵信息，然后進行邏輯分析、做出有說服 力的決定。customer focus 聚焦客

26、戶 build and maintain positive relationships w讓h all internal customers and guests in order to exceed their needs.與所有內(nèi)、外部客人建立并保持積極關系，以預期其期望。 take action to address these needs in order to exceed their expectations. 采取行動說明這些需求以便能超過他們的期望。 create a positive hotel image in every interaction with internal

27、 and external customers.在與內(nèi)部及外部客人每一次互動的時候都爭創(chuàng)積極的酒店形象。 adhere to hotel brand standards. 堅持酒店品牌標準。 maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.保持產(chǎn)品及服務高標準，以便向客人解釋并銷售服務及設施。 assist guests and escort them to locations within the hote

28、l at their request. 協(xié)助客人，并按其要求引領客人去酒店內(nèi)的相應位置。 maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.保持對灑店內(nèi)特殊計劃及活動的認知，如客人有需要時可識別并進行回復。 maintain current hotel information to be able to provide information to guests. 保持對酒店當前信息的認知，以便將相關信息提供給客人。 i

29、mplements procedures which enhance the guest experience 實施會使客人滿意度提升的工作程序。innovation 創(chuàng)新 generate new ideas and encourage creativin7 from vour staff. 從本部門員工處獲取新想法并對其創(chuàng)造性予攻鼓勵。 recognize the need for new and modified approaches. 認可新的、改良的方法的需要。teamwork 團隊精神 demonstrate co-opcration and trust with colleagu

30、es, supervisors, teams and across departments to deliver positive results在同事、主管、團隊人員及部門間顯示出合作與信任。 actively participate in wider hotel meetings. 積極參與酒店各項會議。 interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicatio n.以專業(yè)積極的方式與部門及酒店員工進行互動，以培養(yǎng)促進和諧的團隊精神并確保有效的雙向溝通。adaptability 適應性 be comfortable and effective in an environment of ambiguity or change 可適應含糊或變化的環(huán)境，并有效率地工作。 be receptive to new ideas and respond to workplace changes in a flexible