史上最全酒店前廳中英術語

1、前廳作為酒店的門戶，是客人進酒店以及離開酒店必經之處，卻同樣成為了客人們抱怨、投訴最多的地方。對于在前廳部的人來講，每天幾乎都抱著“客人虐我千百遍，我待客人如初戀”的心態(tài)工作并服務著。今天主頁君帶來的是對前廳小伙伴們的大福利前廳部專業(yè)術語大全。對于想進前廳部工作或是剛入前廳部不久的小伙伴，今天的內容你完全可以當做字典一樣收藏著。前廳的前輩們，這篇文章相信也能幫你溫故而知新。當然，如果你看到這篇文章，分享到朋友圈或許能幫到你很多在前廳工作的同事和朋友。而不在前廳工作的小伙伴們，我同樣相信，對酒店各個部門的“酒店語言”的熟悉絕對會對你也大有裨益。主頁君愛心提示：把手機橫過來讀，效果會更加杠杠滴哦！

2、英文全稱英文簡寫中文解釋Arrival Date*到達日期Available Rooms*可用房Advance Deposit*預收押金Advance Payment*預付房租Adjoining RoomAJR互相連接的房間，中間沒門Average Room RateARR平均房價Approval Code*授權號碼Airline*航線Amenity*優(yōu)待項目Accommodation*住宿設備A la cart*單點Bill*帳單Block Room*鎖住房間Black List*黑名單Brochure*簡介Baggage*行李Baby sitter*嬰兒看護人Check list*工作任務

3、表Conference Room*會議室Captain*領班Computer*電腦CancellationCXL取消定房Charge*記帳Cash Refund*現金返還ComplimentaryCOMP免費接待Check-InC/I入住手續(xù)Check-OutC/O退房手續(xù)Cut Off Time*截止時間Commission*傭金Corporate Rate*公司、團體協議價City Ledger*外帳Credit CardC/C信用卡Coupon*餐券Confidential*機密的ConfirmationCNF確認通知ConfirmedCFMD已確認Cross-training*交叉培訓

4、Cityview*市景DiscountDISC折扣Domestic Direct DialingDDD國內長途直撥Day UseD/U半天用房Do Not DisturbDND請勿打擾DepositDPST押金Double Room*雙床房Double Check-in*重復入住Departure Date*離店日期Due Out*預離房Extension*分機Emergency master keyEMK緊急鑰匙Early Arrival*提前到達Early Departure*提前退房Expire Date*截止日期Extend of Stay*延長住宿Exchange rate*兌換率E

5、xchange memo*兌換外幣水單Extra Bed*加床Equipment*設備Estimated Time of ArrivalETA預計到達時間Estimated Time of DepartureETD預計離開時間Free Independent TravelerFIT散客Folio*旅客全額帳目Full House*滿房Foreign Currency Exchange*外幣兌換GuaranteedGTD保證定房Group Rooming List*團隊房號名單Guest History*旅客歷史記錄Hotel Management*酒店管理層House UseH/U酒店用免費客

6、房High Season*旺季International Direct DialingIDD國際長途直撥Individual*個別客Information Board*信息板Identification CardID身份證Key Card*鑰匙卡King Size Bed*特大雙人床Late Check-Out*延遲退房Late ChargeL/C延遲帳Long Distance Call*長途電話Lost And FoundL&F失物招領處Low Season*淡季Limousine*豪華轎車服務Lobby*大堂Luggage*行李Luggage Tag*行李牌Luggage Cla

7、im*行李寄存牌Log-book*交班本Master Key*萬能鑰匙MessageMSG留言MiscellaneousMISC雜項Morning CallM/C叫早電話Modify*修改Master Folio*總帳單 主張單Master Account*總帳Market Segment*市場劃分Meeting room*會議室Massage Service*按摩服務Mini Bar*客房小冰箱Mountain View*山景No ShowN/S已定房，但未在特定時間到達Net Rate*凈房價Non-smoking Floor*非吸煙樓層Out of OrderOOO故障房Out of S

8、erviceOS停賣做工程房間Overstay*續(xù)住Overbooking*超額預定On Season Rate*旺季價格Off Season Rate*淡季價格Operator*總機接待員Occupancy*住客率Package Rate*批發(fā)價Pick UpP/U接機Profile*客人擋案Posting*入帳Pay ForP/F為付帳Pay ByP/B由付帳Paid Out*退款Pre-paid*先付帳Pre-Registration*準備登記資料Passport*護照PersonsPAX人數PaymentPMT付款Promotion Rate*促銷價Queen size bed*雙人床

9、Report*報告Room Forecast*房態(tài)預測Room Change*換房Room Rate*房價Rack Rate*滿價Room Status*房間狀況Repeat Guest*回頭客RequestREQ要求Rebate*扣減Room ServiceR/S客房送餐服務Rooming List*住客房號名單Registration CardR.C登記卡Reservation Form*預定單Reservation Confirm*定房確認Room Nights*房晚數Supervisor*主管Stand Operation ProcedureSOP標準工作程序Shuttle Bus*穿

10、梭巴士Send Off*送機Share WithS/W和同住Sleep Out*外宿Safe Deposit BoxSDB貴重物品保險箱Special Rate*特殊房價Single Room*單人房Suite*套房Skipper*故意逃帳者Schedule*日程表Smoking Floor*吸煙樓層Seaview*海景Travelers ChequeT/C旅行支票Travel AgentTA旅行社Tour Guide*導游Twin Room*雙床房Tariff*房價表Tips*小費Turndown Service*夜床服務Trolley*行李車UpgradeU/G客房升級Up Sell*推銷高價房Urgent*緊急VoucherVHR住宿憑證Very Important PersonVIP重要貴賓Vip set-up*貴賓接待安