酒店《打印報(bào)告》培訓(xùn)活動(dòng)綱要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動(dòng)綱要Task:Report ing任務(wù)：打印報(bào)告Code 序號(hào)：RM-RES-A060Objectives:At the end of this sessi on reservatio ns sales age nt will know the procedure and method of prin ti ng various reports.目的：在課程結(jié)束的時(shí)候預(yù)訂部銷售文員應(yīng)懂得打印各種報(bào)表的方法 和程序。Standard : All reservations information will be m

2、aintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare n ecessary reports as required by man ageme nt標(biāo)準(zhǔn)：無(wú)論何時(shí)所有的預(yù)定信息在每日基礎(chǔ)上都要不斷更新以正確反映現(xiàn)在的和測(cè)的酒店?duì)顟B(tài)。預(yù)訂部銷售文員應(yīng)按照管理層的要求準(zhǔn) 備所需的報(bào)表。Resources:

3、培訓(xùn)器材：Flip Chart, Han dout, Computer with Oprea term in al. 白板，白板紙，培訓(xùn)資料，帶有 Oprea終端的電腦。MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時(shí)間In troducti on介紹Lecture教學(xué)式Show “ W.I.F.M ” (Objectives)顯示課程目的Prologue: As a Reservati ons Sales Age nt prints various reports is one of our importa nt works.開(kāi)場(chǎng)白：作為一名預(yù)訂部銷售文員打印各種報(bào)表是5

4、Mi nu tesMethod培訓(xùn)方式Training Steps培訓(xùn)步驟Time時(shí)間Prepared on Flip ChartCon te nts內(nèi)容Lecture&Expla nati on教學(xué)式與講解Demon strati on展示Practice練習(xí)Critique評(píng)估Summary總結(jié)我們必作的工作之一。So the objectives of this session is:(Refer to Objectives of this S&P)今天這堂課的目的是：(參考標(biāo)準(zhǔn)與程序The main content of this course should be:這節(jié)

5、課的主要內(nèi)容是：? Reports Function in Oprea.Oprea中打印各種報(bào)表的功能。Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.將所有程序的主要內(nèi)容事先寫(xiě)在準(zhǔn)備好的白板紙 上，逐步作以講解，在講解過(guò)程中要不時(shí)請(qǐng)學(xué)員發(fā) 表建議并提冋。Dem on strate in Oprea how to print various reports. Show each step. After dem on

6、strati on. Refer back to flipchart and review / discuss each step.在電腦中展示并講解步驟，作展示之后，回顧白板 紙上的內(nèi)容，并討論每一個(gè)步驟。Each trainee practice.每個(gè)學(xué)員練習(xí)。Accord ing the procedure.按照程序。Review Key Poi nts:回顧要點(diǎn)：1. Ask questi ons and have participa nt expla in the sta ndard and its importa nee.提問(wèn)并請(qǐng)參與者解釋標(biāo)準(zhǔn)及其重要性2. Summarize critique points applicable to entire group總結(jié)評(píng)估過(guò)程中對(duì)整組有用的要點(diǎn)3. Rein force and discuss the point:15 Min utes3 Mi nu tes10 Min utes5 Mi nu tesMe