酒店日常用語(yǔ)與詞匯

1、酒店日常英語(yǔ)（對(duì)話）Basic English for hotel service稱謂：1、直接稱謂：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、間接稱謂：the lady with you, the gentleman with you, that lady, that gentleman. 問(wèn)好：1、How do you do?您好?。ǔ醮我?jiàn)面）2、Glad to meet you .很高興見(jiàn)到您。3、How are you? 您好嗎？ Fine, Thanks. And

2、 you ? 很好，謝謝。您好嗎？4、Good morning, sir/madam早上好！先生/夫人。Good afternoon, sir/madam下午好！先生/夫人。Good evening, sir/madam晚上好！先生/夫人。5、How are you today, sir? 回答：Thank you. And you?先生，今天一切都好嗎？      很好，謝謝。你呢？ 歡迎：1、Welcome to our hotel (restaurant , shop).歡迎到我們賓館（餐廳、商店）來(lái)。2、Were glad to see

3、 you again.我們很高興能再見(jiàn)到您。3、Im from xx department, my name is xxx.我在XX部門工作，我叫XXX。 詢問(wèn)/征詢：1、 May I have your name, please?請(qǐng)問(wèn)您叫什么名字？2、Your initials, please?請(qǐng)問(wèn)您的名字首寫字母？3、May I have your first name?請(qǐng)告訴我您的名字。4、May I take your order now?我現(xiàn)在為您下單好嗎？5、May I have your room number?請(qǐng)您告訴我您的房間號(hào)，好嗎？6、May I ha

4、ve your signature, sir?here please.先生，請(qǐng)您把名字簽這兒，好嗎？7、May I know who Im talking with?(打電話時(shí)用)請(qǐng)問(wèn)您是哪位？8、May I recommend our, sir?先生，我能為您推薦我們征詢語(yǔ)：9、Can(May)I help you? 我能幫您什么嗎？ Yes, please. 好的。10、What can I do for you. 我能為您干點(diǎn)什么？11、Is there anything I can do for you? 有什么能為您效勞的嗎？12、Just a moment, please. 請(qǐng)稍等

5、一下。 Certainly. 當(dāng)然可以。 Yes, of course . 當(dāng)然可以。13、Would you like to have a cup of tea?來(lái)杯咖啡如何？14、How about a您覺(jué)得怎樣？祝愿/祝福：1、Have a pleasant stay at our hotel, sir.愿您在我們中心，一切順心開(kāi)心。2、Have a pleasant stay with us, madam.夫人，愿您和我們?cè)谝黄痖_(kāi)開(kāi)心心。3、Have a nice day!祝您今天一切都好！4、Have a pleasant evening.愿您擁有一個(gè)愉快的晚上。5、Have a g

6、ood weekend!周末愉快！6、Have a good day.祝您今天一切都好！7、Enjoy your stay/day.愿您在這兒玩得開(kāi)心。8、Happy New Year!新年快樂(lè)！9、Merry Christmas!圣誕快樂(lè)！10、Happy Birthday!生日快樂(lè)！11、Have a nice holiday!假日快樂(lè)！12、Wish you every success! 祝您成功！13、Congratulations!祝賀您！對(duì)一般祝愿的回答：1、You too, Sir / Madam也希望您也一樣2、The same to you, sir/madam. 

7、    也希望您也一樣。答謝和答應(yīng)語(yǔ)：1、Thank you (very much). 謝謝您（非常感謝）。2、Thank you for your advice (information , help) 感謝您的忠告（信息、幫助）。3、It's very kind of you . 謝謝，您真客氣。4、Thank you for coming.感謝您的到來(lái)。5、You are welcome . 不用謝。6、Not at all. 不用謝。7、Don't mention it . 不用謝。8、It's my pleasure . 非常高興

8、為您服務(wù)。 (With pleasure.) (My pleasure.)9、I am at your service . 樂(lè)意為您效勞。10、 Glad to be of service.Please feel free to contact us anytime.很高興能為您服務(wù)，有需要請(qǐng)隨時(shí)聯(lián)系我們。11、Thank you for staying in our hotel. 感謝您在我們酒店下榻。致歉和答應(yīng)語(yǔ)：1、I'm sorry . 很抱歉。2、Excuse me . 對(duì)不起。3、I'm sorry, It's my fault. 很抱歉。那是我的

9、過(guò)錯(cuò)。4、Im very sorry. There could have been a mistake. I do apologize.非常抱歉，這兒肯定是出錯(cuò)了。真的對(duì)不起。5、Sorry to have kept you waiting. 對(duì)不起，讓您久等了。6、Sorry to interrupt you. 對(duì)不起，打擾您了。7、I'm sorry about this. 對(duì)此表示抱歉。8、I apologize for this. 我為此道歉。9、Im sorry. We have run out of      .我感到十分抱

10、歉。我們把都用完了。10、That's all right/ doesnt matter/ not at all / no problem 沒(méi)關(guān)系。11、Let's forget it. 算了吧。提醒用語(yǔ)1：1、Let me show you.讓我告訴您。2、This way, please.這邊請(qǐng)。3、It will be on your right hand side. You wont miss it.它在您的右手邊，您一定能夠找到的。4、Go straight ahead.直走。5、Go down to the lobby.往下走到大堂。6、Go upstairs/do

11、wnstairs.上樓/下樓。7、Please take the lift to the 3rd floor.請(qǐng)您乘電梯到三樓。8、Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。提醒用語(yǔ)2：1、Here you are(遞東西時(shí))給您。2、Mind(Watch)your step. 請(qǐng)走好。3、Please be careful. 請(qǐng)當(dāng)心。4、Please don't leave anything behind. 請(qǐng)別遺忘您的東西。5、Don't worry. 別擔(dān)心。6、Take it easy. 放心好了。7、Please don't smoke here. 請(qǐng)不

12、要在這邊抽煙?？隙ù饛?fù)：1、Certainly, sir, I will bring it to you right away.當(dāng)然，先生，我立刻把它拿來(lái)給您。2、We do have     available.我們保證切實(shí)可用。未肯定時(shí)的答復(fù)： 1、Im sorry I cannot guarantee, but Ill do my best.對(duì)不起，我不能保證，但我一定會(huì)盡我全力去做。2、Im sorry, madam, Im not sure, but Ill ask my manager/the chef about it for you.&#

13、160;   對(duì)不起，夫人，我不能確定，但我將會(huì)問(wèn)我的經(jīng)理/廚師。表示高興：1、My pleasure, Im happy everything was to your satisfaction.這是我的榮幸，我很高興一切都能令您滿意。2、Im glad to hear that. 我很高興聽(tīng)您這么說(shuō)。表示遺憾：1、Im sorry to hear that.我感到很遺憾。2、Its a great pity.太可惜了。表示關(guān)懷：1、Did you have a nice trip?旅途愉快嗎？2、Are you all right, sir?先生，一切可好？3、

14、I hope you feel better now.我希望您現(xiàn)在感到舒服些。表示謙讓：1、After you, sir.先生，您先。2、You first, sir.您先走。請(qǐng)讓路：1、Excuse me, please.不好意思，請(qǐng)讓讓。2、May I come through, please?請(qǐng)問(wèn)能讓我過(guò)嗎表示同意：1、Thats true.那是真的。2、Absolutely, sir.絕對(duì)是的，先生。3、Exactly, sir.千真萬(wàn)確，先生。表示明白：1、Yes, I see, sir.      先生，我明白。表示不明白：1、Co

15、uld you speak slowly, please?您能說(shuō)慢些嗎？2、Im sorry, I dont quite understand. Should I get the manager?      很抱歉，我不是很明白。我能讓我經(jīng)理過(guò)來(lái)嗎？3、Pardon?請(qǐng)您再說(shuō)一遍好嗎？告別語(yǔ)：1、 Goodbye.再見(jiàn)。2、 See you late.再見(jiàn)。3、 Good night.晚安。4、 See you tomorrow.明天見(jiàn)。5、 Have a nice trip!一路平安！6、 Thank you for coming.感謝您的光

16、臨。7、 Goodbye and hope to see you again.再見(jiàn)，希望再見(jiàn)到您。8、 Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運(yùn)！ 餐飲部用語(yǔ)：Have you booked a table? 您預(yù)定餐桌了嗎？ Have you made a reservation? 您預(yù)定了嗎？ Would you like to sit by the window?您喜歡坐在靠窗邊的位置嗎？smoking or non-smoking? 吸煙區(qū)還是非吸煙區(qū)？ Sit down, please .Here is the menu.請(qǐng)

17、坐，給您菜單，先生。Would you like to see the menu? 您需要看菜單嗎？Would you like something to drink? 您想喝什么？What would you like to have, coffee or tea?您要喝咖啡還是茶？Are you ready to order?您現(xiàn)在可以點(diǎn)餐嗎？ May I take your order, sir?您要點(diǎn)菜嗎？Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？Enjoy your meal , please.祝您用餐愉快。S

18、ervice hours are:（餐廳）供應(yīng)時(shí)間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。How would you like to pay?請(qǐng)問(wèn)您怎樣付款？Here is the bill. Please sign it.這是您的帳單，請(qǐng)簽字。Thank you for coming.感謝您的光臨。Goodbye and hope to see you again.再見(jiàn)，希望再見(jiàn)到您。

19、酒店日常英語(yǔ)（詞匯）Basic Vocabulary for hotel servicebreakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 dinner 正餐 late snack 宵夜 餐具：coffee pot 咖啡壺 coffee cup 咖啡杯 paper towel紙巾 napkin餐巾 ashtray煙灰缸toothpick牙簽table cloth桌布 dish碟 plate盤 saucer小碟子 rice bowl飯碗 chopsticks筷子 soup spoon湯匙 knife餐刀 fork叉子cup杯子 glass玻璃杯 mug馬克杯 p

20、icnic lunch便當(dāng) fruit plate水果盤 調(diào)味品： caviar 魚子醬 barbeque sauce 沙茶醬 tomato ketchup, tomato sauce 番茄醬 mustard 芥茉 salt 鹽 sugar 糖 gourmet powder 味精 vinegar 醋 soy sauce 醬油 西餐：menu 菜單 French cuisine 法國(guó)菜 today's special 今日特餐 chef's special 主廚特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜 ham and egg 火腿腸 but

21、tered toast 奶油土司 French toast 法國(guó)土司 cheese cake 酪餅 white bread 白面包 brown bread 黑面包 appetizer 開(kāi)胃菜 green salad 蔬菜沙拉 onion soup 洋蔥湯 corn soup 玉米濃湯 fried chicken 炸雞 roast chicken 烤雞 steak 牛排 T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 well done 全熟 medium 五分熟 rare 三分熟 fried egg 煎蛋 over easy 煎半熟蛋

22、 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋 煙酒類：cigarette香煙beer 啤酒 draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐裝啤酒 red wine 紅葡萄酒 gin 琴酒 brandy 白蘭地 whisky 威士忌 vodka 伏特加 on the rocks 酒加冰塊 rum 蘭酒 champagne 香檳 飲料與甜品： tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 grapefruit juice 葡萄柚汁 vegetable ju

23、ice 蔬菜汁 ginger ale 姜汁 soft drink 汽水 coco-cola (coke) 可口可樂(lè) tea 茶black tea 紅茶 jasmine tea 茉莉（香片）tea bag 茶包 lemon tea 檸檬茶 white goup tea 冬瓜茶 honey 蜂蜜 soda water 蘇打水 ice water 冰水 mineral water 礦泉水 milk 保久奶 condensed milk 煉乳；煉奶 cocoa 可可 coffee mate 奶精 coffee 咖啡 iced coffee 冰咖啡 white coffee 牛奶咖啡 black cof

24、fee 純咖啡 ice-cream cone 甜筒 sundae 圣代；新地 ice-cream 雪糕 soft ice-cream 窗淇淋 vanilla ice-cream 香草冰淇淋 ice candy 冰棒 milk-shake 奶昔 straw 吸管 水果類：pineapple 鳳梨 watermelon 西瓜 papaya 木瓜 chestnut 栗子 coconut 椰子 orange 橘子 sugar-cane 甘蔗 muskmelon 香瓜 juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 楊桃 cherry 櫻桃 persimmon 柿子

25、 apple 蘋果 mango 芒果 fig 無(wú)花果 almond 杏仁 plum 李子 honey-dew melon 哈密瓜 loquat 枇杷 olive 橄欖 durian 榴梿 strawberry 草莓 grape 葡萄 lichee 荔枝 longan 龍眼 banana 香蕉 蔬菜類：string bean 四季豆 pea 豌豆 bean sprout 豆芽 kale 甘藍(lán)菜 cabbage 包心菜; 大白菜 broccoli 花椰菜 celery 芹菜 beetroot, beet 甜菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 leek 韭菜 c

26、araway 香菜 lettuce 萵苣 asparagus 蘆薈 bamboo shoot 竹筍 chives 韭黃 carrot 胡蘿卜 pumpkin 南瓜 bitter gourd 苦瓜 cucumber 黃瓜 white gourd 冬瓜 yam 山芋 taro 芋頭 button mushroom 草菇 needle mushroom 金針菇 dried mushroom 冬菇 tomato 番茄 eggplant 茄子 potato, spud 馬鈴薯 lotus root 蓮藕 agaric 木耳 ginger 生姜 garlic 大蒜 green onion 蔥 onion

27、洋蔥 肉類：meat 肉 beef 牛肉 pork 豬肉 chicken 雞肉 mutton 羊肉 其它：bread 面包 steamed bread 饅頭 macaroni 通心粉 noodles 面條 instinct noodles 速食面 crust 面包皮 sandwich 三明治 toast 土司 hamburger 漢堡 cake 蛋糕 spring roll 春卷 pancake 煎餅 fried dumpling 煎貼 glue pudding 湯圓 millet congee 小米粥 cereal 麥片粥 steamed dumpling 蒸餃 ravioli 餛飩 bea

28、r's paw 熊掌 breast of deer 鹿脯 sea cucumber 海參 sea sturgeon 海鱔 salted jelly fish 海蜇皮 kelp, seaweed 海帶 abalone 鮑魚 shark fin 魚翅 scallops 干貝 lobster 龍蝦 bird's nest 燕窩 pig's knuckle 豬腳 boiled salted duck 鹽水鴨 preserved meat 臘肉 barbecued pork 叉燒 sausage 香腸 fried pork flakes 肉松 BAR-B-Q 烤肉 meat di

29、et 葷菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜 Cantonese cuisine 廣東菜 curry rice 咖喱飯 fried rice 炒飯 crispy rice 鍋巴 gruel, soft rice , porridge 粥 casserole 砂鍋 chafing dish, fire pot 火鍋 bean curd 豆腐 pickled cucumbers 醬瓜 preserved egg 皮蛋 salted duck egg 咸鴨蛋 sake 日本米酒 miso shiru 味噌湯 roast meat 鐵板烤肉 sash

30、imi 生魚片 butter 奶油   酒店各部門名稱：Name of Hotels Departments     First floor:  reception/front desk 接待處/前臺(tái)Reservation  訂房部Operator 總機(jī)Housekeeping department 客房部Room service  送餐部Food and beverage department  餐飲部Western restaurant  西餐廳Chinese restaurant  中餐廳Coffee shop  咖啡廳Function room 宴會(huì)廳Night Club 夜總會(huì)Lobby bar  大堂吧   Music bar  音樂(lè)吧Beauty salon  美容中心Business centre 商務(wù)中心Laundry &#