亞馬遜POA退貨率高申訴郵件模板教學(xué)文稿

1、馬 遜 POA 退 貨 率 高申訴 郵件模板精品資料退貨率高申訴 郵件模板一：Dear Amazon team,We are so sorry to find that our listing of (ASIN ) which is fulfilled by Amazon team has been off the shelf because of the high product return rate on 22th July.We have check all the listings and product packaging carefully. And we also check

2、the FBA customers returns in 90 days:4 returns : product is not the same as the description6 returns: defective3 returns: customers do not want the productTherefore, here are some solutions to solve these problems above:4 customers say 'the description does not match the actual usage.The descrip

3、tion on the detail page xxxxxxxxx Actually, xxxxxxxOur solution:1 .We modified the description on the details page and delete the words or phrases related to xxxxx in order not to confuse or misunderstand consumers.2 . We will place the characteristics and instructions of the product in a noticeable

4、 position, upload some detail images and try our best to describe the products as accurate as possible.The product doesn t work :We are committed to improving the quality of our products. All of the products have been repeatedly checked by our quality supervision departments. Maybe there are some de

5、fective items cause by transportation leading to the guests will receive the damaged product sometimes .Our solution:1 . We will continue to improve the product quality and the package quality. Increase the compression resistance of the package to protect the product.2 . Check more times, make sure

6、the products are qualified before shipment, so the customers can receive the satisfactory products.3 .We will choose a better logistics carriers to ensure the safe transport of products.4 .We will always choose FBA for our delivery.Unwanted item/Did not like itMaybe some customers have a high expect

7、ation for this product. Or after they bought it, they changed their minds.Our solution:We takes photos by using the real product, try our best to restore the essence of the product to make the descriptions closest to the real.其它Above all, we will focus on the customer experience and improve the prod

8、uct quality continuously.Thank you for your service.Best regards,XXX team郵件模板二：Dear Amazon Seller Support,We are so sorry for any inconvenience to the customer and Amazon team. Also so sorry to find that the offer of ASIN:XXXXX, which is fulfilled by Amazon, currently suspended because of high rate

9、of negative customer experience.According to the comments provided by the customer, we have taken action to avoid this happening again:1. Customer Comments| XXXXXXXXXXXXXXXX（針對(duì)上面問(wèn)題為什么產(chǎn)生的解釋）Our solution:xxxxx （針對(duì)問(wèn)題的解決方案）2. Customer Comments Do not know how to useXXXXXXXXX（針對(duì)上面問(wèn)題為什么產(chǎn)生的解釋）Our solution:

10、We will add more images and information about how to use on the detail page and given a more detailed use method in the manual. Sending the more detail pdf version of the manual to the customer if they need.其它涉及到該產(chǎn)品詳情，不展示了。2） We also have 24-hour customer service. The customers can consult the produ

11、ct information at any time. We will communicate with the customers patiently and sincerely and try our best to serve them.Our aim is to provide the customers with a high-quality shopping experience. Our commission is to improving the quality of our products all the time. All of the products have been repeatedly checked by our quality supervision departments. Check more times, make sure the products are qualified before shipment, so the customers can receive the satisfactory products.Above all, we will focus on the customer experience and improve the product quality continuously.