江蘇職高第三冊Unit3MayIHelpYou講解學(xué)習(xí)課件

1、Unit 3May I Help You ?Learning aims: Know customers needs. Understand the important role of a server. Use up selling techniquesPlease tell good and bad service.Write G for good or B for bad in the blanks .The waiter was talking on the phone while taking my order ._I asked a clerk for help and got an

2、 eye roll and big sigh as response_The store clerk told me about a coupon that helped me save a lot .BBGUnderline the questions asked by the hotel clerk .Clock:Welcome to our the Sheration .May I help you ?Guest:Id like to check in .I have a reservation .Clerk；Whats your name ,please ?Guest:Phillip

3、Parker .Clerk：Yes, Mr. Parker .You requested a single room for three nights ,is that correct ?_Guest:Yes .Could I have a room on the upper floor ,away from the street?Clerk:No problem .Could you fill out the registration form , please .Thank you .And will you be paying by cash or credit card ?Guest

4、:Cash , if you accept American dollars .Clerk :Of course ,sir . Your room number is 1109 .Here is your key .Enjoy your stay at the Sheration . If you require anything further ,feel free to call the front desk ._Would you like assistance with your bags?Guest: No ,thank , I only have one. I can manage

5、 ._Language points :1.would like to do sth. _ eg. I would kike to go shopping .2.check in _ eg .He would like to check in .3.a single room _4.on the upper floor_5.away from _想干某事登記入住單人間在較高的樓層遠(yuǎn)離fill out the registration form_by cash _by credit card _of course /certainly /sure /surely/by all means_be/

6、free to do sth._I can manage ._填寫申請表用現(xiàn)金支付用信用卡支付當(dāng)然可以我自己能行 。隨意做某事Homework :Copy and remember new words and expressions .Preview the contents on P36-38 .Match the following words and with their meaning:( )1.attend( )2.clerk( )3.correct( )4.reservation( ) 5.upper( ) 6.fill( ) 7.further( ) 8.assistanceA

7、：更多的B ：填寫C ：.照顧D ： 職員E ： 較高的F ： 遠(yuǎn)離G ： 幫助H ：正確的I ：預(yù)定 GACDHIEBAGUseful Expressions : 1.Do you have a reservation? 2 .How long will you be staying? 3.Do you prefer a smoking or not-smoking room? 4.Will you be paying by cash or credit card ? 5.Could you fill out this registration form , please ?1 .Yes ,

8、the name is Joe Smith,.2 .Ill be checking out on Friday.3.Non-smoking if you please .4.Credit card ,if you accept Visa . 5.Do you need to see my passport ?Suppose you work at the front desk of a hotel .ask proper questions to get the following information .1. name of the guestQuestions :Whats your n

9、ame please? May I have your name ,please?2.Kind of room needed Question :Do you prefer a smoking of non smoking room ？ What kind of room would you like a single or a double？3.number of guests _Question :How many of you ?4.lengthof stay Question ：How long will you be staying ?Complete the conversatio

10、n and then role- play it with your partner.Front Desk :Welcome to the Home Inn .How may I help you ?Guest : Id like a room ,please .Front Desk :Single or double ?Guest :A double, please .How much is that ？Front Desk :Its $145 a night .How long will you stay ?Guest ：Just tonight .Front Desk : Ok .One

11、 night comes to $145 plus tax .May I have your name ?Guest :Its Davies .Robert Davies .Front Desk :How to spell ?Guest :Its D-A-V-E-S .Arrange the sentences below to make a conversation between a customer and waiter in a coffee shop ._ Anything else ,sir ?_Just blacks fine ._And a piece of toast ._A

12、re you ready to order ,sir ?_Cream and sugar ?_Certainly sir .Coming right up ._Thank you ._Yes , please .Id like a cup of coffee .54613782Homework :Review what you have learned today . Finish exercise book Part A ( 1、2) .Preview Reading and Writing .role n. 角色vital adj. 極重要的tend v. 傾向receive v. 得到e

13、fficient adj. 效率高的efficiently adv.效率高地avoid v. 避免serve v. 接待politely adv.有禮貌的Addition n. 增加accordingly adv.相應(yīng)地 in addition 另外boss n. 老板rely v. 依賴，依靠promote v. 促進(jìn)，推進(jìn)realize v. 認(rèn)識到treat v. 對待attention n. 注意contact n. 接觸in short 簡而言之react v. 做出反應(yīng)give away 泄露obvious adj.顯然的squint v.乜斜著眼睛Read the passage

14、 and what “ your ” job is .“You” are a worker whose main job is to deal with customers .Read the passage again and circle the correct answer .“You ” play an important role in the success of a bussiness .“You” should work hard to run a successful business.Dealing with customers is only part of “your”

15、 job .The author give two examples on how to make customers feel important what are they?Give the customer your full attention.Look at the customer in the eye .Language points :1 )tend to to do sth .傾向于做某事g . He tends to get angry for no reason .他容易無緣無故地發(fā)火 。2) go back to 回到3) talk to /with 和某人交談 eg

16、.I want to talk to/with the boss about the quality of the product 我想和你們老板這個產(chǎn)品的質(zhì)量問題。4）in addition另外，此外/additionlly5)rely on /depend on /count on 依靠，依賴In addition ,your boss is relying you promote his/her bussiness and sales high .你的老板指望你推進(jìn)他/她的業(yè)務(wù)，保持較高的銷售量 。6）deal with/do with /handle/cope with /addres

17、s 對待，處理7）expect to 預(yù)期，期待Eg .This is the last place where I expect to meet you .我絕沒想到會在這里遇到你 。8）make sure /ensure 確保9） eye contact 目光接觸10）in short 簡而言之11）try to do sth.盡力做某事12）try doing sth .試圖做某事eg .Try knocking at the back door if nobody answers the door .要是前門沒人答應(yīng)，敲敲后面試試 。 13 ) react to對作出反應(yīng)14) giv

18、e away泄露15）squint at 乜著眼睛看16）get into the habit of 養(yǎng)成.習(xí)慣17 ）look out for these signs 留心 這些跡象 eg :Try to get into the habit of looking out for these signs and reacting accordingly .盡量養(yǎng)成 注意 這些跡象 ，并且有針對性的回應(yīng)習(xí)慣 。Complete the sentence with the correct words and expressions from the box . Change the form if necessary .1.He said yes , but his voice_ his real opinion on the matter .2.I put the book away ,and _ ,I cleaned up my desk . 3.As far as they can ,the family avoid _ with the neighbours .contact give away in addition receivetreat deal with in short