8D問(wèn)題解決報(bào)告

1、8D 問(wèn)題解決報(bào)告General Complaint Information 投訴信息概要8D-Report nr :8D報(bào)告編號(hào)：8D2014001Product family:產(chǎn)品系列：機(jī)殼Type:型號(hào)：共4款Current status: OK 評(píng)審日期：Issue Date: 編制日期： 2014.1.7Customer:客戶：Complaint / Symptom Description:投訴/癥狀描述：顏色噴錯(cuò)3款， 內(nèi)部噴有粉1款。1. Team 團(tuán)隊(duì)Date establish 成立日期：Teamleader:Members:團(tuán)隊(duì)成員：2. Problem Descripti

2、on 問(wèn)題描述What :什么：要求噴7003的粉噴成7004、深灰色噴成黑色。Where (line/workplace) :哪里 (產(chǎn)線/車間): 涂裝When (rejection date) :什么時(shí)候 (拒收日期)How many (qty) :多少 (量) ：How big (F.O.R) :問(wèn)題多大 (產(chǎn)線直通率) ：100 3. Containment Action(s)遏制措施To prevent that the problem reaches the customer.防止問(wèn)題到達(dá)客戶端：Who 負(fù)責(zé)人Introd./VerifDate啟動(dòng)/驗(yàn)證Definition: 新

3、產(chǎn)品工程誤認(rèn)為噴7004的顏色，Verification:驗(yàn)證:后續(xù)顏色須跟研發(fā)人員確認(rèn)。OK工程部2.Definition: 定義： Verification: 驗(yàn)證:生產(chǎn)車間已按生管下單生產(chǎn)，后續(xù)有疑問(wèn)咨詢工程確認(rèn)。3.Definition:定義：Verification: 驗(yàn)證:已按工程、生管提供資料檢驗(yàn)未發(fā)現(xiàn)錯(cuò)誤。OK品質(zhì)部Traceability (special marks, identification of products):追溯 (特殊標(biāo)識(shí)，產(chǎn)品識(shí)別)1 線上未發(fā)現(xiàn)不良品。2 庫(kù)存品進(jìn)行標(biāo)識(shí)、隔離。3.4. Root Cause Definit ion 根本原因定義Why

4、the problem occurred and how could it escape?為何問(wèn)題發(fā)生，問(wèn)題是如何避開現(xiàn)有的質(zhì)量系統(tǒng)的？Introd./VerifDate啟動(dòng)/驗(yàn)證1. Definition of Occurrence cause:問(wèn)題發(fā)生原因的定義：工程未確認(rèn)，生管下單錯(cuò)誤。2. Verification of Occurrence cause:驗(yàn)證發(fā)生原因：工程未確認(rèn)。3. Definition of Escape point:疏漏點(diǎn)的定義：新產(chǎn)品工程未確認(rèn)，業(yè)務(wù)跟采購(gòu)確認(rèn)。4. Verification of Escape point:點(diǎn)的驗(yàn)證：確認(rèn)錯(cuò)誤。5. Choos

5、e & Verify Corrective Actions 選擇和驗(yàn)證糾正措施Who 負(fù)責(zé)人Introd./VerifDate啟動(dòng)/驗(yàn)證1. Corrective actions for Occurrence cause:針對(duì)發(fā)生原因的糾正措施：退回不良品，庫(kù)存貼紅標(biāo)、隔離。2. Verification:驗(yàn)證： 已退回不良品、庫(kù)存已隔離。3. Corrective actions for Escape point:針對(duì)疏漏點(diǎn)糾正措施：后續(xù)新產(chǎn)品顏色由工程跟研發(fā)確認(rèn)。4. Verification:驗(yàn)證：6. Implement & Validate Permanent Corrective

6、Actions 執(zhí)行并驗(yàn)證永久性改進(jìn)措施Final solution for the problem.為問(wèn)題找到最終的解決方案Who 負(fù)責(zé)人Introd./VerifDate啟動(dòng)/驗(yàn)證1. Implemented actions for Occurrence cause:針對(duì)發(fā)生原因的執(zhí)行措施：返修不良品、庫(kù)存重噴入庫(kù)。2. Validation:驗(yàn)證：3. Implemented actions for Escape cause:針對(duì)疏漏點(diǎn)的執(zhí)行措施：后續(xù)按生產(chǎn)和服務(wù)過(guò)程控制程序執(zhí)行4. Validation:驗(yàn)證：7. Prevent Recurrence 防止再發(fā)生Has the problem effect on other products, processes? Prevent similar situations.問(wèn)題可能會(huì)發(fā)生在其他產(chǎn)品，過(guò)程上么？防止類似情況發(fā)生。Who 負(fù)責(zé)人Introd./VerifDate啟動(dòng)/驗(yàn)證其它產(chǎn)品未發(fā)現(xiàn)同種不良8. Closing 關(guān)閉Summary of the problem; check on investment ; team recognition.總結(jié)問(wèn)題，檢查投資成本，認(rèn)可團(tuán)隊(duì)貢獻(xiàn)。Ciosing Date: 關(guān)