培訓(xùn)套餐附送itil v2financial mgt

1、Slide 1Financial Management for IT ServicesSlide 2Goal Primary ObjectiveTo provide cost-effective stewardship (management) of (ALL) the IT assets and financial resources used in ServicesSlide 3Why Financial ManagementIdentify the actual cost of services providedProvide accurate and vital financial i

2、nformation to assist in decision makingMake Customers aware of what services actually cost TCOAssist in the assessment and management of changesHelp influence customer behaviourPositioning for chargingSlide 4ConceptsAccounting and Budgeting (mandatory)- Understand costs involved in providing a servi

3、ce- Prediction of future costs- monitor actual against predicted costs- Account for monetary spend over given periodCharging (optional)- Recovery of service costs from Customer- Operate IT Division as a business unit if requiredSlide 5IT Financial CycleBusiness IT RequirementsIT Operational Plan (in

4、c. Budgets)Financial TargetsCost Analysis (Accounting)Costing ModelsChargesCharging PoliciesFeedback of proposed charges to business (effects behaviour)Slide 6Cost ModelThe Cost Model will consist of COST ELEMENTSCOST TYPETransfer (Cross Charges)HardwareExternal ServicesSoftwarePeople modationCOST C

5、ATEGORISATIONCapital OR OperationalDirect OR IndirectFixed OR VariableSlide 7Key elements in determining the cost of a serviceINDIRECT COSTS NOT directly attributable but shared.ABSORBED OVERHEADS Total cost of indirect materials and expenses that are NOT passed onto the customer. UNABSORBED OVERHEA

6、DS Total cost of Indirect materials; wages; expenses that are apportioned and added to the cost of each service.DIRECT COST Directly attributable.Slide 8ChargingBased against Organisational policy on IT- overhead / break even / profit centrePrices should be simple, understandable, fair and realistic

7、Charging mechanism to support policy Cost:Price=cost Cost plus:Price=cost +/-X% Going rate:Price is comparable with other internal groups (internal X charge rate) Market rate:Price matches that charged by external suppliers (open market price) Fixed Price:Set price is agreed for a set period based o

8、n anticipated usageSlide 9BenefitsReduced long term costsIncreased confidence in managing budgetsAccurate cost informationMore efficient use of ITEnsuring funds are available to provide serviceEnables the recovery of costsInfluences customer behaviourAllows comparison with alternative providersSlide

9、 10Exam TipsABC of FinanceAccounting(MAN)Budgeting(MAN)Charging(OPT)You must have a cost model before you can chargeCharging shows Total Cost of OwnershipTHE SPA Cost TypesOverhead or indirect cost total cost of indirect materials wages and expenses.Direct cost can be traced in full to a product or

10、service, cost centre or department e.g. WagesIndirect Cost cannot be traced directly in full to product or service, cost centre or department because it has been apportioned. FinSlide 11Exam QuestionsWithout a good Accounting System you cannot:Know the full cost of services providedJudge the efficie

11、ncy of Problem ManagementRecover costs related to usage, should you wishWhich of the above is true?A1,2 & 3B1 & 3 onlyC1 & 2 onlyNote! The question is asking you is 2 or 3 correct as 1 appears in all answers and must be correct.Slide 12Exam QuestionsConsider the following statements:Customers should

12、 always be invoiced for the IT services they useThe only reason services are charged for is to make customers aware of the costs involved in using those servicesABothBOnly 1CNeitherDOnly 2Slide 13Exam QuestionsWhich of the following is NOT the concern of IT Financial Management?ATelephone chargesBIn

13、voicingCDifferential Charging (High and Low Tariffs) Demand Management Method used in CAPACITY MANAGEMENTDReviewing IT service qualitySlide 14Exam QuestionsWhich of the following statements on IT Financial Management is correct?AAn IT Financial Manager identifies the costs incurred by IT and might propose prices for the services suppliedBIn order to set up Budgeting and Accounting, SLAs and OLAs need to have been agreedCIt is only pos