教學(xué)課件 8D報(bào)告培訓(xùn)-2匯編

VishayCustomer

CorrectiveActionRequest(CAR)Guidelines

Vishay《客戶(hù)糾正措施要求CAR》應(yīng)用指南午涯芝還殿吵豐豫硬訖繳痊差宮酮恫肪煞信臻綿反理鉚補(bǔ)胰紹怖點(diǎn)江邪磨8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingVishayCustomer

CorrectiveAc1WhatisaCAR/8D?

何謂CAR/8D?ACAR/8DReportisamethodtodocument,communicate,trackanddriveresolutionsforqualityissues.CAR/8D是針對(duì)品質(zhì)問(wèn)題而進(jìn)行文件化、溝通、追蹤及解決問(wèn)題的方法。An8DreportisFordMotorCompany’sformatforproblemsolving.Itisthepreferredmethodusedthroughoutourindustry.CAR/8D報(bào)告是福特公司解決問(wèn)題的格式。它是我們所有行業(yè)首選的解決問(wèn)題的方法。砌印零擾裳刻鐐磁件任棒出訴稱(chēng)喂屋騷磨處誼款飼蹤析噓站斃搬旋艱卻擾8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingWhatisaCAR/8D?

何謂CAR/8D?A2ImmediateContainment.

采取迅速的圍堵措施（短期對(duì)策）ClearidentificationofRootCause.

真正識(shí)別問(wèn)題產(chǎn)生的根本原因（真因）RobustCorrectiveActions.充分的糾正措施VerifiedCorrectiveActions.驗(yàn)證糾正措施Systemfixes.系統(tǒng)化（即糾正措施標(biāo)準(zhǔn)化或文件化）100%On-timeresponse.

100%準(zhǔn)時(shí)反應(yīng)（即及時(shí)解決問(wèn)題，準(zhǔn)時(shí)回復(fù)客戶(hù)）Eliminatetheproblemsthefirsttime.做到第一次就消除問(wèn)題所在Preventionoffutureproblems.實(shí)現(xiàn)潛在問(wèn)題的預(yù)防CUSTOMER8DEXPECTATION

客戶(hù)應(yīng)用8D的期望日槐卷塢踞盔娥亂預(yù)潘情仲詭幾灘運(yùn)肇閣仙捂拍綜讕鉚剩疵郁佛輕沼難巢8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingImmediateContainment.CUSTOMER3CAR/8DReportProblems

完成CAR/8D報(bào)告存在的問(wèn)題Notidentifyingthetrueprocesses,escape,andsystemrootcauses.

沒(méi)有識(shí)別出過(guò)程、流出（逃脫）及系統(tǒng)的根本原因（真因）Notimplementingsystemcorrectiveactions.

沒(méi)有實(shí)施系統(tǒng)性糾正措施Notproperlycontainingentirepipelineofproduct.

沒(méi)有針對(duì)產(chǎn)品的所有流程采取正確的圍堵措施Unclearorambiguouswording.

對(duì)問(wèn)題采取的不明確或模棱兩可的描述Notmeetingcustomerexpectationsregardingcontentandcycletime.

不符合客戶(hù)關(guān)于內(nèi)容及回復(fù)時(shí)間的要求術(shù)最編剮閨棉呵譚姜餐規(guī)耪壕唱差摯董叛雄撐奧佛登叉癌香搐緒臼儒錢(qián)寥8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingCAR/8DReportProblems

完成CAR/84CAR/8DRequirements

CAR/8D的要求Allcorrectiveactionrequestsmustbecompletedusingan8Dreport(unlessadifferentmethodisrequiredbyCustomer).

所有的《糾正措施要求》必須采用8D報(bào)告形式（除非客戶(hù)要求采用不同的方法MustuseCorporateformat.

必須采用Vishay公司的格式Mustuse8Dchecklistasaguidelineincompletingthe8D’s.

在完成報(bào)告的過(guò)程中必須采用8D檢查表進(jìn)行檢查塞墅完逐用傷莖爺盅管餡鴕襲暇棘碑苔華氯咨皮世亦朽圍蚤樹(shù)楚宮墳稗盆8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingCAR/8DRequirements

CAR/8D的要求A58

DisciplinestoProblemSolving

解決問(wèn)題的8個(gè)準(zhǔn)則D1EstablishaTeam組建問(wèn)題解決小組D2DescribetheProblem描述問(wèn)題D3Containtheproblem采取圍堵措施（即短期對(duì)策）D4Identifytherootcauses識(shí)別/確認(rèn)根本原因（真因）D5CorrectiveActions確認(rèn)糾正措施D6ImplementCorrectiveActions實(shí)施糾正措施（即長(zhǎng)期對(duì)策）D7PreventRecurrence防止再發(fā)D8CongratulatetheTeam小組慶祝尋鉚也楞斑買(mǎi)沏鯉姑滁案斧架賭奧畜澡包贈(zèng)禹施淌蛆巨伴么餐控漳械挨剔8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DisciplinestoProblemSolvi6D1EstablishTeam

D1組建問(wèn)題解決小組EstablishCrossFunctionalTeam.

建立跨功能小組IdentifyaChampion.確定小組長(zhǎng)Membersshouldbefromallaffectedareas,notjustquality!i.e.Sales,Logistics,Marketing,Engineering,LineOperators,ProductionMgmt.,etc…

小組成員應(yīng)來(lái)自于所有被涉及區(qū)域，并非只是質(zhì)量部！如銷(xiāo)售、物流、市場(chǎng)、工程、生產(chǎn)線操作工、生產(chǎn)管理等等······TheTeamshouldaskthemselvesdotheyhavethecorrectskillmixtosolvetheproblem?

小組應(yīng)詢(xún)問(wèn)自己是否具有解決問(wèn)題所必需的能力?易蛛聳戰(zhàn)煤鑒抨拍貉痙屹惺救庇締熊駿恰子腫殉完鍛卑咽窒頌細(xì)渦籃榔額8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD1EstablishTeam

D1組建問(wèn)題解決小組E7D2DescribetheProblem

D2描述問(wèn)題ClearlyIdentifyandDefinetheProblem.

明確識(shí)別和定義問(wèn)題InmanycasesProblemsareambiguousorimprecise.

在許多案例中，問(wèn)題是模棱兩可或不明確的ClarityensuresthateveryoneistryingtosolvethesameProblem.

明確問(wèn)題可確保任何人將盡力去解決問(wèn)題勺嘴晨妥憑懶酬儲(chǔ)楔永雞淖牽傳桑芍閉澈俯綢駭捏唯壁藤獰勺局踩害杠找8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD2DescribetheProblem

D2描述問(wèn)8D2DescribetheProblemElements

D2描述問(wèn)題要素WhatistheProblem?Describethefailuremode.

問(wèn)題是什么?描述失效模式Wherewasitdetected?問(wèn)題是在哪里被發(fā)現(xiàn)?Whenwasitdetected?問(wèn)題是什么時(shí)候被發(fā)現(xiàn)?Whatlots/datecodesareaffected?

被影響的批次/日期碼是那些?Howmanypiecesareaffected?

被影響的數(shù)量是多少?IstheCustomerinformationincluded?

是否包含客戶(hù)信息?邏畔芬?guī)炱轭?lèi)窯貨狂酸探主豪雇奪妒蚌枷沼捉補(bǔ)睜搏垮掛釉濤窗騰柜禍朋8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD2DescribetheProblemElemen9D2DescribetheProblemExamples

D2描述問(wèn)題案例PoorProblemDescription差勁的問(wèn)題描述“Customerreceivedwrongpart.”客戶(hù)接收到錯(cuò)誤零件GoodProblemDescription完美的問(wèn)題描述“CustomerreceivedincorrectvalueCRCW-0603resistorson4/1/02.CustomerP.O.441960(VishayP.O.X765644-30)specifiedCRCW-0603,8.2KohmandreceivedCRCW-0603,82Kohmparts.”客戶(hù)在4/1/02接收到阻值錯(cuò)誤的CRCW-63電阻?？蛻?hù)訂單號(hào)碼441960（Vishay訂單號(hào)碼X765644-30）指定的CRCW-63電阻的阻值為8.2歐姆，而收到的CRCW-63電阻的阻值為82歐姆。較徒頑逃碾寵掌雙將聘腹碼準(zhǔn)永骨賣(mài)嚙桌障浴久后芽憋璃呼椿濃謗絞幽華8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD2DescribetheProblemExampl10D3Containment

D3圍堵措施（短期對(duì)策）Containmentissimilartoquarantine.Quarantinedoesnotcureadisease,butitkeepsitfromspreading.

圍堵相似于病人隔離。隔離雖不能醫(yī)好疾病，但可以防止疾病的傳播FindandsegregatenonconformingproductstopreventshipmenttoCustomer.

查找和隔離不良品，防止發(fā)往客戶(hù)Shutdownprocesses/equipmentthatisproducingbadproduct.

停止正在制造不良的加工或裝配Makesurecontainmentactionsareeffective.

確保圍堵措施是有效的曙佳損繡注卜呸行淄坤倪賬費(fèi)鴿肖紹諜各我擇須鬃默鼻乳熾鉻啊擇急傘扎8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD3Containment

D3圍堵措施（短期對(duì)策）Co11D3ContainmentElements

D3圍堵措施要素Hasaneffectivecontainmentmethodbeenidentifiedanddocumented?

是否有有效的圍堵方法已經(jīng)被確定和文件化?Havedates(ordatecodes)fortemporarycontainmentactionsbeenidentified?

是否已經(jīng)確定了臨時(shí)圍堵措施實(shí)施的日期（日期碼）?Haveactionsbeenverifiedwithbeforeandafterdata?

是否已經(jīng)驗(yàn)證了圍堵措施實(shí)施前后的效果?Hastheentirepipelinebeencontained(production,warehouse,distributors)?

是否對(duì)產(chǎn)品的所有流程采取了圍堵措施（如生產(chǎn)線、倉(cāng)庫(kù)及發(fā)貨員）?Hasdetailedinstructionsoncontainmentbeenissuedtopeopleresponsibleforcontainment?

是否給負(fù)責(zé)實(shí)施圍堵措施的人員發(fā)放了詳細(xì)的圍堵作業(yè)指導(dǎo)書(shū)?講工靠鳳吩羽字洲亥穎墩隙訣浸鍛諜嘲呸場(chǎng)連尤陶棱橙總鳳矛貞愧飾妝抒8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD3ContainmentElements

D3圍堵措12D3ContainmentExample

D3

圍堵措施案例PoorContainment差勁的圍堵措施“Operatorwasalertedofthefailure.”讓操作工提防/注意此不良GoodContainment完美的圍堵措施“Productionandwarehousematerialwasinspectedon4/1/02byJ.Smith(qualityassurancepersonnel)andtherewere0lotsoutof320containingmixeddevices.”J.Smith（質(zhì)量保證人員）于4/1/02檢查了生產(chǎn)線及倉(cāng)庫(kù)材料栗物步歉乳繪訊堰仰跋患您哥駭晉點(diǎn)威敵嶄踞躇鎬汛氈貳掃繁垃寬瓤毖贓8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD3ContainmentExample

D3圍堵措施13D4RootCause

D4根本原因（真因）Rootcauseisthedisease(startingpoint)thatsetsinmotionthecauseandeffectchainthatcreatestheproblemorproblems.

根本原因是產(chǎn)生問(wèn)題或問(wèn)題群的原因和影響開(kāi)始發(fā)作的病因（發(fā)作點(diǎn)）BewaryofselectingsymptomsinsteadofrootcausesIfyoufixasymptomyouwon’tsolvetheproblem.

必須提防以癥狀代替病因，如果你僅僅關(guān)注一個(gè)癥狀，你將不能解決問(wèn)題Poorrootcauseselectionresultsinpoorcorrectiveactions.

選擇不正確的根本原因?qū)?dǎo)致不正確的糾正措施Usetoolssuchas5Whyanalysistoensurethattherootcausehasbeenidentified.

應(yīng)用象“5個(gè)為什么”分析法，確保根本原因被識(shí)別和確定舊湊劉吞竊瑰司炸渺伐柱藍(lán)撞磅哥閨嬰供巴帚壁掂駛鉀輾祟序濁綁聘語(yǔ)侯8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD4RootCause

D4根本原因（真因）Root14D4RootCauseElements

D4根本原因要素Hastheprocessrootcausebeenidentifiedandestablished?

制程根本原因是否已經(jīng)被識(shí)別和確定?Hastheescaperootcausebeenidentifiedandestablished?

流出（逃脫）根本原因是否已經(jīng)被識(shí)別和確定?Hasthesystemrootcausebeenidentifiedandestablished?

系統(tǒng)根本原因是否被識(shí)別和確定?Dothethreerootcausesexplainallweknowabouttheproblem(timing,failuremode,failureamount,etc…)?

三種根本原因是否可以解說(shuō)我們所知道的問(wèn)題所有方面（如時(shí)間、失效模式、失效數(shù)量等等）?Wastherootcauseanalysisperformedusingthe5whytechnique?

根本原因分析是否使用了“5個(gè)為什么”方法?際逸拆病鹽傲繡柒由做財(cái)癥岔箔糟殉揪鏡玲抹豐拙演苫儉舅醫(yī)西嘛槍硒喘8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD4RootCauseElements

D4根本原因15D4RootCauseExamples

D4根本原因案例PoorRootCauseStatement差勁的根本原因“OperatorplacedwronglabelonPackage.ItwasanOperatorError.”操作工在包裝箱上貼錯(cuò)了標(biāo)簽，是操作工的錯(cuò)。

GoodRootCauseStatement完美的根本原因“ProcessRootCause:Anincorrectlabelwasplacedonthepackagebecausethecurrentsystemallowsformultiplelotstobeprocessed(batchprinting)atoneworkstation.”制程根本原因：目前的系統(tǒng)允許在同一個(gè)崗位加工種類(lèi)不同的批次，導(dǎo)致錯(cuò)誤的標(biāo)簽被貼在包裝箱上“EscapeRootCause:Themis-labeledproductescapedbecausetherewasnoverificationstepatorafterthelabelprocess.”

流出根本原因：貼錯(cuò)標(biāo)簽的產(chǎn)品流出是因?yàn)樵谠搷徫换蚝罄m(xù)過(guò)程沒(méi)有標(biāo)簽驗(yàn)證步驟暑滋糾撼怎廈壘鍍馮校僥濺攀嗚徹幾秋耍虱札缺披那蔑什滁揣匣螟主青崔8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD4RootCauseExamples

D4根本原因16D5CorrectiveActions

D5糾正措施Correctiveactionsshouldfixthediseaseorrootcause.

糾正措施必須是針對(duì)病因或根本原因（真因）Correctiveactionsshouldaddressprocess,escape,andsystemrootcauses.

糾正措施必須致力于制程、流出（逃脫）及系統(tǒng)的根本原因（真因）Negativeeffectsofcorrectiveactionsshouldbeconsidered.

必須考慮糾正措施帶來(lái)的負(fù)面影響（即邊界效應(yīng)）Retrainingofoperatorsisnotacorrectiveaction.

操作工的再教育不屬于糾正措施范疇I(yíng)ncreasedinspectionisnotacorrectiveaction.

增加檢查（人員、數(shù)量、頻次等）也不屬于糾正措施范疇且縣之庭宇簾衙怒主睜房笛逼佩俘勵(lì)攙君腎已粒臣邵連款謅統(tǒng)霉攔耪娶陰8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD5CorrectiveActions

D5糾正措施C17D5CorrectiveActionsElements

D5糾正措施要素Haveprimaryandalternativecorrectiveactionsbeenidentified?

是否已識(shí)別和確定首選及多選的糾正措施Docorrectiveactionsaddressprocess,escape,andsystemrootcauses?

糾正措施是否是針對(duì)制程、流出（逃脫）及系統(tǒng)的根本原因Havenegativeeffectsofcorrectiveactionsbeenconsidered?

是否考慮了糾正措施的負(fù)面影響（即邊界效應(yīng)）佬袋籽磨鼻爐癸疑智鉸版敷揩敲揪隕凍贏奶叼檻壤炭敝揩譴誦余級(jí)企汁隨8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD5CorrectiveActionsElements18D5CorrectiveActionExamples

D5糾正措施案例PoorCorrectiveAction差勁的糾正措施“Re-trainoperator.”操作工再培訓(xùn)GoodCorrectiveAction完美的糾正措施“ProcessCorrectiveAction:Changeworkflowtoaserialprocesswherebyonlyonelotisattheprintingstationatalltimes.Thiswilleliminatethechanceofmixingtheproductlabels.”制程糾正措施：變更流程，在任何時(shí)間標(biāo)簽印刷崗位只加工單一批次“EscapeCorrectiveAction:Implementabarcodeverificationsteptoensurethatcustomerlabelmatchesthefactorylabel.”流出（逃脫）糾正措施：實(shí)施標(biāo)簽驗(yàn)證步驟，確保工廠標(biāo)簽和客戶(hù)標(biāo)簽一致磨駐皺孕晃暴叼撣嘗追題娃汲瀉癰硬貴嗅浸冗琺粘秒仆承銷(xiāo)度絆煥嚏暫趣8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD5CorrectiveActionExamples

19D6ImplementCorrectiveActions

D6實(shí)施糾正措施（長(zhǎng)期對(duì)策）Stepwherewemonitor/validatethatthecorrectiveactionshaveeliminatedtherootcause(s).

確定我們監(jiān)控/驗(yàn)證糾正措施是否已經(jīng)消除了根本原因的步驟Datesforthestartandcompletionofthecorrectiveactionshouldbeidentifiedalongwiththeresponsibleperson.

和糾正措施實(shí)施責(zé)任人一起確定糾正措施開(kāi)始實(shí)施和完成的日期丘腋巴酮烤槽臥芬閃放蠻絆搖俊或臥憫擒戰(zhàn)綸吳起酒茬恫湊露七肖竣沖醒8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD6ImplementCorrectiveAction20D6ImplementCorrectiveActionsElements

糾正措施實(shí)施要素Havecorrectiveactiondatesalongwithresponsibleindividualbeenidentified?

是否已經(jīng)確定糾正措施實(shí)施日期和責(zé)任人?Havecorrectiveactionsbeenvalidatedtoeliminaterootcause(s)?

對(duì)糾正挫傷是否進(jìn)行了驗(yàn)證，它能否消除根本原因?埔刁衷橇幼乳勘綠州雪未徹踐婿允鈕窯活罕餡氰鼠褥惠氣彩渝瘟留脾歪浪8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD6ImplementCorrectiveAction21D6ImplementCorrectiveActionsExamples

D6糾正措施實(shí)施案例PoorCorrectiveAction差勁的糾正措施“Complete.”已完成GoodCorrectiveAction完美的糾正措施“CorrectiveactionsstatedinD5werecompletedon4/1/02byJ.Smith.Postlabelinginspectionhasdiscovered0failuresoutof400lotsinspectedasof5/1/02.”

J.Smith已于4/1/02完成了D%中描述的糾正措施。5/1/02在標(biāo)簽檢查崗位共檢查了400個(gè)批次，沒(méi)有發(fā)現(xiàn)一批標(biāo)簽不良敝永虞逢遜摹諾裳石浸京懂機(jī)磕乳陰降靴贈(zèng)硒圖禽告械工咀舊鋤跨纏詭定8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD6ImplementCorrectiveAction22D7PreventRecurrence

D7防止再發(fā)Preventtheproblemfromreturningbyaddressingproduction,business,management,orengineeringprocesses.

通過(guò)向生產(chǎn)、業(yè)務(wù)、管理層、工程傳達(dá)，以防止問(wèn)題再發(fā)沮示控蠕殼酣靡趙當(dāng)?shù)仃@碰刁石羽瑣笛黑殘艷凜幅二麥行熄酥獅茶沸賬性8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD7PreventRecurrence

D7防止再發(fā)P23D7PreventRecurrenceElements

D7防止再發(fā)要素Dopreventiveactionsaddressbasicsystemissues?

預(yù)防措施闡述是否基于基本的系統(tǒng)問(wèn)題HaveFMEA’s,controlplans,and/orproceduresbeenupdatedtoensurethatthesystemswillpreventissuesfromre-occurring?

FMEA、控制計(jì)劃及/或程序是否已經(jīng)被更新，以確保系統(tǒng)可以防止問(wèn)題再發(fā)Havepreventiveactionsbeenagreeduponbyallaffectedareas?

預(yù)防措施是否已經(jīng)征得被影響區(qū)域的認(rèn)可Dounfinishedpreventiveactionshaveachampionandaprojectedcompletiondate?

未完成預(yù)防措施是否確定了組長(zhǎng)和其完成日期

吐貯壕蘿轎墮弛彤貍腳操剛也啪攪聽(tīng)修疙蔽刃悲痛栗咨保嘲瓷鉚蹬揣偉箭8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD7PreventRecurrenceElements24D7PreventRecurrenceExamples

D7防止再發(fā)案例PoorPreventiveAction差勁的預(yù)防措施“Sameascorrectiveactions.”預(yù)防措施同于糾正措施GoodPreventiveActions完美的預(yù)防措施“Workinstructionandcontrolplanhavebeenchangedon4/1/02toeliminatebatchprocessingandtoaddbarcodeverificationprocesses”作業(yè)指導(dǎo)書(shū)及控制計(jì)劃已于4/1/02進(jìn)行變更，以消除批次處理問(wèn)題及增加標(biāo)簽驗(yàn)證過(guò)程“CorrectiveandPreventiveactionswerealsoappliedtoVishay’ssisterfactoriesinChinaon4/1/02.”糾正/預(yù)防措施已于4/1/02應(yīng)用于Vishay在中國(guó)的兄弟工廠“Auditchecklistwasmodifiedon4/1/02toincludemonthlycheckstoensuresinglelotprocessing.”檢查表已于4/1/02修訂，包括月檢以確保單一批次被加工偽帳厲廚額覺(jué)堯蝶琺患涸遺定宿駒萬(wàn)諺練終勃寨凹遲含汞輿英投莢豢故期8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD7PreventRecurrenceExamples25D8CongratulateTeam

D8小組慶祝Variesbyfacilitybutmostoftenoverlooked.

澄豹泅敗輩精胖賈姓賴(lài)失纂貝云誨蟻瞧肛票趴搗赦售隨逛裴傲鍘拇裁鬃揪8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingD8CongratulateTeam

D8小組慶祝Va26OtherComments

其他內(nèi)容8Dshouldsupplyfactsnotemotions.

8D應(yīng)該提供事實(shí)，不應(yīng)帶有感情色彩Avoidusinginternalacronyms.

避免使用公司內(nèi)部縮寫(xiě)B(tài)ecompleteinyourdescriptions.

敘述應(yīng)該完整ItisourresponsibilitytofixVishayproblemsevenifwedonothavetraceabilityinformation.

即使沒(méi)有可追溯的信息，但關(guān)注Vishay問(wèn)題是我們的責(zé)任簡(jiǎn)漠句佰藹采粱菲挪噸釩路麓忱床揭詠筷從墾條索恍頻邊鴦碼瘡炕睡舌念8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingOtherComments

其他內(nèi)容8Dshoulds278DExampleHeartInc,amanufacturerofHeartdefibulators,returned25shortedpartswithmultipledatecodeson5/1/02.Heartstatedthatthe25partsfailedattherefinaltest.Heart’sfailurerateis10PPM.Theyexpressedconcernthatfaileddefibulatorsmightreachtheircustomers.

InternalanalysisbyVishayindicatesthatthe25partsareindeedshortedandtheyarenotthedevicetype(PN#V123)thatVishaysellstoHeartInc.Infact,the25partsareamixtureofdifferentVishaydevicesspanningthelast3monthsofproduction(February,March,andApril).AllreturneddeviceshadalowerpowerratingthanwhatissuppliedtoHeart,whichiswhytheyshortedinHeart’sapplication.Additionalanalysis,pointstothefactthatthepartsweremixedatmarking.Themarkingequipmenthasaknowndefectinwhichthelastfewpartsmightgetstuckinthetrackduetorandombutfrequentstickingofthepushpinmechanismwhenthebowlfeederbecomesempty.Tocombatthisissue,theengineerduringtheinitialdiscoveryoftheissueinstructedtheoperatorstoinspectthetrackpriortostartinganewlot.Intheeventthatpartswereleftovertheoperatorwastoremovethedevicesandcallthetechniciantorepairthepushpin.Inadditiontothechangeinprocedure,productionimplementedasampleoutgoingelectricaltest(200piecesper20,000piecelot)toeliminatemixedlots.Theoperatoronthemarkingequipmentwasnew(approximatelyworkingforVishayfor3months)andwasnotperformingtheinspectionasrequiredbytheprocedure.臥女云箕休醫(yī)迷蛀審忌接博返款葉櫻筐跺秩架攫絆枕署箋蔫京枚濾軸巴抵8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExampleHeartInc,amanufac288DExample8D案例

D1EstablishTeamD1建立小組NameFunctionChampionJ.SmithProductEngManagerTeamLeaderJ.DoeQualityEngineerMembersR.NeilProductionSupervisorB.DellProductionEngineerV.ChambersLogisticSupervisorA.MayMaintenanceEngineerN.PhillipsTrainingSupervisorS.RobinSales物暫慷岸凄殘毆睹樸茂同始絕盒論弱躺博櫻漏毯封包說(shuō)蛔低作眼奮禾中晰8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D1Establish298DExample8D案例

D2DescribeProblemD2描述問(wèn)題HeartInc.returned25V123partson5/1/02withthefollowingdatecodesthatfailedshortattheirfinaltest.Heart公司在5/1/02返回25個(gè)V123產(chǎn)品，產(chǎn)品日期碼如下，這些產(chǎn)品是其產(chǎn)品終檢時(shí)發(fā)現(xiàn)短路的#ofPartsDateCode10 0202 10 020350204Theestimatedfailurerateis10PPMandthecustomerisconcernedaboutfieldreliability.估計(jì)失效率為10PPM，而且客戶(hù)非常擔(dān)心已流入市場(chǎng)舶溪法亂稱(chēng)濾整號(hào)攻閣卯早巧怨?fàn)揸J母神焚按促孔吶說(shuō)爵鍋霍脈氦蔫反烯8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D2DescribeP308DExample8D案例

D3ContainmentActionsD3圍堵措施AllproductinproductionandinVishay’swarehouseswasquarantined(byV.Chamberson5/2/02)and100%electricallytested(byB.Dellon5/4/02)toeliminatethemixedproduct.12mixedpartswereremovedoutof60,000partstested.Allretestedlotswillbemarkedwitha“green”stickertoidentifythattheyhavebeenretested.所有在線及在庫(kù)品全部隔離（V.Chambers已于5/2/02完成），并進(jìn)行100%電性測(cè)試以消除混入產(chǎn)品（B.Dell已于5/4/02完成），從60,000個(gè)中剔除出12個(gè)異類(lèi)產(chǎn)品。所有重測(cè)的產(chǎn)品批均用“綠色”標(biāo)簽標(biāo)識(shí)以示重測(cè)。還軸記奮雹誤瘟賦歪則緯在襄券掣濱薪緩痢扎素院醋餓鋅跋薦績(jī)攪載嘯砰8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D3Containment318DExample8D案例

D4ProcessRootCauseD4制程根本原因Problem:ShortedParts問(wèn)題：短路Why?WrongpartsweresenttoCustomerandthepartswereunderratedfortheapplication.為什么：錯(cuò)誤的元件發(fā)給客戶(hù)及其用途被低估Why?Residualpartswereleftinthemarkingequipmentcausingthesubsequentlottocontainmixedparts.為什么：殘留的元件被遺留在打標(biāo)機(jī)上導(dǎo)致其混入后續(xù)的批次Why?Thepushpinfailedtocleartheresidualparts.為什么：推針失效而無(wú)法清除殘留元件醉彩柄捂銷(xiāo)繁卉貿(mào)漆介褂泅壯元塵遞箔還配蔭蘋(píng)搪銅箱毅艾涕潘寒溜鞭商8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D4ProcessRo328DExample8D案例

D4SystemRootCauseD4系統(tǒng)根本原因Problem:ShortedParts問(wèn)題描述：短路Why?WrongpartsweresenttoCustomerandthepartswereunderratedfortheApp.為什么：錯(cuò)誤的元件發(fā)給客戶(hù)及其用途被低估Why?Residualpartswereleftinthemarkingequipmentcausingthesubsequentlottocontainmixedparts.為什么：殘留的元件被遺留在打標(biāo)機(jī)上導(dǎo)致其混入后續(xù)的批次Why?Thepushpinfailedtocleartheresidualparts.為什么：推針失效而無(wú)法清除殘留元件Why?Theactuatorsonthepushpinareoldandneedtobereplaced.為什么：推針執(zhí)行器老化而需要更換Why?Wedonothaveadetailpreventivemaintenanceplanforreplacementofworn-out/oldequipment.為什么：我們沒(méi)有一個(gè)詳細(xì)的針對(duì)替換破損/老化設(shè)備的維護(hù)計(jì)劃杏蛋蕉蜀型氟蟹否來(lái)古饑蘸秋茁海緒篩瞥敗拒悲級(jí)親桑重里攔蛾邱菩辜請(qǐng)8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D4SystemRoo338DExample8D案例

D4EscapeRootCauseD4流出根本原因Problem:MixedPartsEscapedtoCustomer問(wèn)題描述：混入產(chǎn)品流到客戶(hù)Why?SampletestpostmarkingwillnotalwaysdetectPPMissues.為什么：抽樣檢查崗位無(wú)法發(fā)現(xiàn)PPM級(jí)缺陷Why?Samplesizeistoosmall.為什么：抽樣量非常少駛賈她譯奄警蹄刷更類(lèi)三哪寵鉗豺梨蒲平害燼哇辦浴摻對(duì)還喻哆哮瞞庫(kù)忘8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D4EscapeRoo348DExample8D案例

D5RootCauseD5根本原因Analysis:Vishayverifiedthatthepartsareshorted.ItwasdeterminedthattheshortedpartsweremixeddevicesthathadlowerpowerratingsthantheonessuppliedtoHeart.ThemixoccurredatVishay'smarkingoperationduetoresidualunitsleftonthemarkingmachineduringFebruary,MarchandApril.Vishayhadaprocedureinplacefortheoperatortoverifythetrackwasemptypriortothestartofanewlot.Theprocedurewasnotfollowed.分析：Vishay確認(rèn)產(chǎn)品是短路，最終原因被確定為被發(fā)給Heart公司額定功率低的產(chǎn)品混入到設(shè)備中，混入現(xiàn)象發(fā)生在Vishay的打標(biāo)崗位，是在2月、三月份及四月份殘留元件被遺留在打標(biāo)崗位所致。Vishay在操作崗位有作業(yè)程序，規(guī)定在開(kāi)始打標(biāo)新的批次時(shí)須檢查軌道是干凈的，但程序沒(méi)有被執(zhí)行。ProcessRootCause:Theactuatorinthepushpinmechanismusedtoflushresidualunitsfromthetrackstopworking.制程根本原因：推針執(zhí)行器被用來(lái)剔除軌道停滯工作時(shí)的殘留元件EscapeRootCause:ThesamplesizeforthepostmarkingtestisnotsufficientenoughtodetectPPMmixturelevels.流出根本原因：在打標(biāo)崗位的抽樣檢查數(shù)對(duì)混入水平在PPM級(jí)的不良來(lái)說(shuō)是不足的SystemRootCause1:Theactuatorsarenotincludedonapreventivemaintenanceschedulethusallowingactuatortodegradeandbecomedefective.系統(tǒng)根本原因1：執(zhí)行器沒(méi)有被納入保養(yǎng)計(jì)劃，這樣允許執(zhí)行器劣化及沒(méi)有效力SystemRootCause2:Currenttrainingplandoesnotrequiretrainingverificationthereforeitwasnotknownthattheoperatorwasnotfollowingtheoperatingprocedure.系統(tǒng)根本原因1：目前的培訓(xùn)計(jì)劃中沒(méi)有要求進(jìn)行培訓(xùn)效果驗(yàn)證，所以并不知道操作工沒(méi)有遵守作業(yè)程序的規(guī)定恤代潮曙址倘哪石故掖輻竭燒盼孜優(yōu)喬施沖綴膛燙凝排轟吧帕瀕粕揭沙閹8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D5RootCause358DExample8D案例

D5CorrectiveActionsD5糾正措施ProcessRootCause:Replaceactuatorsonallmarkingequipmenttoeliminateresidualparts.制程根原因：在打標(biāo)機(jī)上替換執(zhí)行器以除去殘留部件EscapeRootCause:Implement100%qualitytestpostmarkingtoensurethatmixedpartswillnotbeshippedtoHeart.流出根本原因：在打標(biāo)崗位實(shí)施100%檢查確?；烊氲牟考槐话l(fā)送Heart公司SystemRootCause1:Incorporateapartreplacement/refurbishprogramintotheexistingpreventivemaintenancescheduletoensurethatpartsarereplacebeforetheycauseaproblem.系統(tǒng)根本原因1：在現(xiàn)有的檢修計(jì)劃中增加部件置換/刷新項(xiàng)目，以確保部件產(chǎn)生問(wèn)題時(shí)被置換SystemRootCause2:Modifytrainingprogramtoincludeaverificationsteppriortograntingcertification.系統(tǒng)根本原因2：修訂培訓(xùn)程序，包含在批準(zhǔn)合格前有一個(gè)檢驗(yàn)步驟汾譴燈童扇政鄒漏算孜飄演僅睦喬趣櫻燃禮丸挾賞妝栓履灌說(shuō)昆矽曳儀頻8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D5Corrective368DExample8D案例

D6ImplementCorrectiveActions

D6實(shí)施糾正措施ProcessRootCause:CompletedbyA.Mayon5/10/02.Severallotswereprocessedthroughthemarkingmachineandthepushpinproperlyremovedtheresidualparts.制程根本原因：A.May于5/10/02完成打標(biāo)機(jī)打標(biāo)多個(gè)批次時(shí)，推針可正確的推離殘留部件EscapeRootCause:CompletedbyB.Bellon5/10/02.Severalmixeddeviceswereplacedthroughthetestertoverifythatthetestprogramwouldremovealldefectiveunits.Allincorrectdeviceswereremoved.流出根本原因：B.Bell于5/10/02完成多臺(tái)混料裝置被安置在檢查儀上以驗(yàn)證檢查程序可以剔除不良品，所有不好的測(cè)量?jī)x已被移走SystemRootCause1:Projectedcompletion6/1/02byA.May.系統(tǒng)根本原因1：A.May已于6/1/02完成SystemRootCause2:Projectedcompletion6/15/02byN.Philips.系統(tǒng)根本原因2：N.Philips已于6/15/02完成驕勛套承霖碾閣弟愛(ài)負(fù)奶曳娟呸刻裳毆?jiǎng)?chuàng)度殊尚柞遜樞燴南自陣侖往比待8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D6ImplementC378DExample8D案例

D7PreventRecurrence

防止再發(fā)UpdateFMEAandControlPlantoreflectcorrectiveactions.CompletedbyR.Neilon5/10/02

反映糾正措施的FMEA及控制計(jì)劃的更新已于5/10/02被R.Neil完成UpdatetrainingandPMprocedurestoreflectcorrectiveactions.ProjectedCompletion6/15/02byN.Philips

反映糾正措施的培訓(xùn)和PM程序的更新已于6/15/02被N.Philips完成Addpartcountertomarkingequipmenttomeasurepartsinandouttoensurethatallunitsareaccountedfor.Projectedcompletion6/15/02byA.May

A.May已于6/15/02完成了在打標(biāo)機(jī)上增加計(jì)數(shù)器以記錄流入和流出的部件數(shù)量的項(xiàng)目，以確保所有單件被正確計(jì)數(shù)Placeanalarmthatwillsoundifthepushpindoesnotoperate.Projectedcompletion6/15/02byA.May

A.May已于6/15/02完成了在推針無(wú)法動(dòng)作時(shí)增加報(bào)警器的項(xiàng)目筑果矽覓卵繩憫凱打鋸汁披擠沃隨實(shí)傀嘴鄒粵個(gè)蓖怔勒焚斜睬絆祿恃扶棗8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DExample8D案例

D7PreventRe38ProtectTheCustomer

保護(hù)客戶(hù)Wemusttakecustomerissuespersonally,respondingwithurgencyanddecisivenesstoquicklyresolvethem.

我們必須親自處理客戶(hù)問(wèn)題，緊急和明確的反應(yīng)，以快速解決問(wèn)題

Quickimplementationofsolutionsthateliminatetheproblemforever,acrossallrelevantproducts,processesandapplications.

針對(duì)所有相關(guān)產(chǎn)品、制程和應(yīng)用，快速采取解決方案，以徹底消除問(wèn)題Selfimposecontainment,withouthesitation,wherevariationisanissueortheroot-causeisnotknownandeliminated.

倉(cāng)促、自我欺瞞的圍堵措施若被實(shí)施，則變差作為問(wèn)題或根本原因不會(huì)被知道和消除Everyoneintheorganizationmustbeaccountableforqualityimprovement.

任何組織成員均應(yīng)致力于品質(zhì)改善Wemustchangeourexpectation,behavior,andaccountability;onlyaccepting,andgiving,thecustomerexcellence!

我們必須完善我們的愿望、行為和責(zé)任，不僅僅是接受和付出，實(shí)現(xiàn)客戶(hù)卓越矽子榮臀紅猿暇輻槳輕吃痞棵華枚耿繭油踐魔慧穿筑不謾噶張吹盔陡駕祝8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingProtectTheCustomer

保護(hù)客戶(hù)Wemu39VishayManagementExpectations

Vishay經(jīng)營(yíng)期望Workingtogetherinanopenandhonestway--wecanexceedourcustomers’expectations!開(kāi)放和誠(chéng)實(shí)的合作態(tài)度—我們將超越顧客的期望!IfwedonotmakeChanges,NothingwillChange!MustWantToMakeADifferencePersonalizeIt.AchieveResults!如果我們不求變革，將不會(huì)有任何變化!力求創(chuàng)新!人性化!達(dá)成結(jié)果!哆箔呢農(nóng)沛俞署朝倉(cāng)盎稈瑣茄藩頑淳牢沒(méi)抗房踴撅璃犬萍堵屆罐篆濘朗疥8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingVishayManagementExpectations40VishayCustomer

CorrectiveActionRequest(CAR)Guidelines

Vishay《客戶(hù)糾正措施要求CAR》應(yīng)用指南午涯芝還殿吵豐豫硬訖繳痊差宮酮恫肪煞信臻綿反理鉚補(bǔ)胰紹怖點(diǎn)江邪磨8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingVishayCustomer

CorrectiveAc41WhatisaCAR/8D?

何謂CAR/8D?ACAR/8DReportisamethodtodocument,communicate,trackanddriveresolutionsforqualityissues.CAR/8D是針對(duì)品質(zhì)問(wèn)題而進(jìn)行文件化、溝通、追蹤及解決問(wèn)題的方法。An8DreportisFordMotorCompany’sformatforproblemsolving.Itisthepreferredmethodusedthroughoutourindustry.CAR/8D報(bào)告是福特公司解決問(wèn)題的格式。它是我們所有行業(yè)首選的解決問(wèn)題的方法。砌印零擾裳刻鐐磁件任棒出訴稱(chēng)喂屋騷磨處誼款飼蹤析噓站斃搬旋艱卻擾8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingWhatisaCAR/8D?

何謂CAR/8D?A42ImmediateContainment.

采取迅速的圍堵措施（短期對(duì)策）ClearidentificationofRootCause.

真正識(shí)別問(wèn)題產(chǎn)生的根本原因（真因）RobustCorrectiveActions.充分的糾正措施VerifiedCorrectiveActions.驗(yàn)證糾正措施Systemfixes.系統(tǒng)化（即糾正措施標(biāo)準(zhǔn)化或文件化）100%On-timeresponse.

100%準(zhǔn)時(shí)反應(yīng)（即及時(shí)解決問(wèn)題，準(zhǔn)時(shí)回復(fù)客戶(hù)）Eliminatetheproblemsthefirsttime.做到第一次就消除問(wèn)題所在Preventionoffutureproblems.實(shí)現(xiàn)潛在問(wèn)題的預(yù)防CUSTOMER8DEXPECTATION

客戶(hù)應(yīng)用8D的期望日槐卷塢踞盔娥亂預(yù)潘情仲詭幾灘運(yùn)肇閣仙捂拍綜讕鉚剩疵郁佛輕沼難巢8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingImmediateContainment.CUSTOMER43CAR/8DReportProblems

完成CAR/8D報(bào)告存在的問(wèn)題Notidentifyingthetrueprocesses,escape,andsystemrootcauses.

沒(méi)有識(shí)別出過(guò)程、流出（逃脫）及系統(tǒng)的根本原因（真因）Notimplementingsystemcorrectiveactions.

沒(méi)有實(shí)施系統(tǒng)性糾正措施Notproperlycontainingentirepipelineofproduct.

沒(méi)有針對(duì)產(chǎn)品的所有流程采取正確的圍堵措施Unclearorambiguouswording.

對(duì)問(wèn)題采取的不明確或模棱兩可的描述Notmeetingcustomerexpectationsregardingcontentandcycletime.

不符合客戶(hù)關(guān)于內(nèi)容及回復(fù)時(shí)間的要求術(shù)最編剮閨棉呵譚姜餐規(guī)耪壕唱差摯董叛雄撐奧佛登叉癌香搐緒臼儒錢(qián)寥8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingCAR/8DReportProblems

完成CAR/844CAR/8DRequirements

CAR/8D的要求Allcorrectiveactionrequestsmustbecompletedusingan8Dreport(unlessadifferentmethodisrequiredbyCustomer).

所有的《糾正措施要求》必須采用8D報(bào)告形式（除非客戶(hù)要求采用不同的方法MustuseCorporateformat.

必須采用Vishay公司的格式Mustuse8Dchecklistasaguidelineincompletingthe8D’s.

在完成報(bào)告的過(guò)程中必須采用8D檢查表進(jìn)行檢查塞墅完逐用傷莖爺盅管餡鴕襲暇棘碑苔華氯咨皮世亦朽圍蚤樹(shù)楚宮墳稗盆8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrainingCAR/8DRequirements

CAR/8D的要求A458

DisciplinestoProblemSolving

解決問(wèn)題的8個(gè)準(zhǔn)則D1EstablishaTeam組建問(wèn)題解決小組D2DescribetheProblem描述問(wèn)題D3Containtheproblem采取圍堵措施（即短期對(duì)策）D4Identifytherootcauses識(shí)別/確認(rèn)根本原因（真因）D5CorrectiveActions確認(rèn)糾正措施D6ImplementCorrectiveActions實(shí)施糾正措施（即長(zhǎng)期對(duì)策）D7PreventRecurrence防止再發(fā)D8CongratulatetheTeam小組慶祝尋鉚也楞斑買(mǎi)沏鯉姑滁案斧架賭奧畜澡包贈(zèng)禹施淌蛆巨伴么餐控漳械挨剔8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTraining8DisciplinestoProblemSolvi46D1EstablishTeam

D1組建問(wèn)題解決小組EstablishCrossFunctionalTeam.

建立跨功能小組IdentifyaChampion.確定小組長(zhǎng)Membersshouldbefromallaffectedareas,notjustquality!i.e.Sales,Logistics,Marketing,Engineering,LineOperators,ProductionMgmt.,etc…

小組成員應(yīng)來(lái)自于所有被涉及區(qū)域，并非只是質(zhì)量部！如銷(xiāo)售、物流、市場(chǎng)、工程、生產(chǎn)線操作工、生產(chǎn)管理等等······TheTeamshouldaskthemselvesdotheyhavethecorrectskillmixtosolvetheproblem?

小組應(yīng)詢(xún)問(wèn)自己是否具有解決問(wèn)題所必需的能力?易蛛聳戰(zhàn)煤鑒抨拍貉痙屹惺救庇締熊駿恰子腫殉完鍛卑咽窒頌細(xì)渦籃榔額8D報(bào)告培訓(xùn)資料_28D報(bào)告培訓(xùn)資料_25/30/2002Rev.Orig8DTrain