建立戰(zhàn)略中心型組織的工具英文

建立戰(zhàn)略中心型組織卡普蘭絕對原創(chuàng)，包括戰(zhàn)略地圖，請朋友自己翻譯吧，就此還學學外語，要不忘光了！BuildingStrategy-FocusedOrganizationswiththeBalancedScorecardDr.RobertS.KaplanMarvinBowerProfessorofLeadershipDevelopmentHARVARDBUSINESSSCHOOLChairmanBALANCEDSCORECARDCOLLABORATIVEHowDoWeIntegrateHumanCapitaltoOrganizationalStrategy?FinancialPerspectiveCustomerPerspectiveInternalPerspectiveLearning&GrowthPerspectiveStrategicCompetenciesStrategicTechnologiesClimateforActionRolesSkillsApplicationsInfrastructureLeadershipTeamworkAlignmentCultureALIGNMENTOperationalExcellenceInnovationCustomerManagementProductivityGrowthSustainedShareholderValuePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandUnderstandCustomerSegmentsDevelopNewProductsCross-SelltheProductLineShifttoAppropriateChannelMinimizeProblemsProvideRapidResponseCustomerValuePropositionResponsibleCitizenDiverseWorkForceTheStrategyMapProvidesthePointofReferenceforAssessingStrategicReadinessAWhichskills?Whatleadershipattributes?Whatkindofculture?Alignedwithwhat?Whichbestpractices?LinkingtheHROrganizationtoEnterpriseStrategyBHumanCapitalReadinessReportHumanCapitalDevelopmentProgramTheEnterpriseStrategyMapTheHROrganizationStrategyMapFinancialsCustomer(External)InternalProcessesLearning&GrowthShareholderValueGrowthProductivityCustomerValuePropositionInnovationCustomerManagementOperationsExcellenceGoodNeighborStrategicSkillsLeader-shipCultureAlign-mentLearningStrategicHumanCapitalPlanningStrategicHRManagementShareholderValueFinancialsClients&EmployeesHRProcessesHROrg.Learning&GrowthHREffectivenessHREfficiencyStrategicSkillsLeader-shipCultureAlign-mentLearningCompetencyDevelopmentLeadershipDevelopmentClimateGoals&IncentivesTeams&IntegrationHRSkills&LeadershipHRSystemsHRClimateBuildanIntegratedProgramfor HumanCapitalDevelopment1. StrategicCompetencies

Leadership3. Culture/Awareness

4.Alignment

5.TeamworkHumanCapitalCategory/ObjectiveMeasureofStrategicReadinessStrategicTalentGapKeyEmployeeRetentionEmployeeSurveyofLeadershipEffectivenessCulturalAlignmentIndexGoalAlignment(%)IncentiveAlignment(%)SharingAcrossBoundariesBestPracticeKeyPeopleTeamsRewardsHumanCapitalReadinessReportStrategicProgramsRecruiting&SelectionTraining&DevelopmentJob/WorkDesignLeadershipDevelopmentSuccessionPlanningGovernanceProcessStrategyManagementCommunicationsChangeManagementLeadershipDevelopmentPerformanceManagementTotalCompensation&RewardPositiveWorkEnvironmentKnowledgeManagementOrganizationEffectivenessStaffRotationMeasures

(LeadIndicators)Hoursoftraining(StrategicFocus)FillRate(%open“hotskills”)%internalvsexternalhires%participationinleadershipcourses%employeesregularlysurveyedCultureassessmentPersonalgoalslinkedtoBSC(%)%receivingincentivecompensation%usingknowledgesharingchannelsHumanCapitalDevelopmentProgramTargets<10%95%100%(improvekeydeficiencies)80%100%100%100%(vs.plan)StrategicProgramBudget$XXX$XXX$XXX$XXX$XXXBFinancialServicesCompanyAlignsits HumanResourceswiththeStrategyOperationalExcellenceInnovationCustomerManagementProductivityGrowthSustainedShareholderValuePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandUnderstandCustomerSegmentsDevelopNewProductsShifttoAppropriateChannelCross-SelltheProductLineMinimizeProblemsProvideRapidResponseCustomerValuePropositionResponsibleCitizenDiverseWorkForceFinancialPerspectiveCustomerPerspectiveInternalPerspectiveCertified

FinancialPlannerQualityManagersCallCenterRepsCommunityRecruitersConsumerMarketingStrategicCompetenciesInformationCapitalClimateforActionTelemarketerJointVentureManagersSolutionSelling/RelationshipManagementProductLineKnowledgeCertifiedFinancialPlannerPortfolioPlanningModelIntegratedCustomerFileWebEnabledCustomerPartnershipAlignedwithStrategyBestPracticeSharingLearning&GrowthStrategy

HumanCapitalReadinessReportStrategicInitiativesStrategicRolesHumanCapitalRequirementsSkills#StrategicJobReadinessCustomerManagementCross-SelltheProductLineShifttoAppropriateChannelOperationalExcellenceProvideRapidResponseMinimizeProblemsInnovationDevelopNewProductsUnderstandCustomerSegmentsConsumerMarketingJointVentureManagerCertifiedFinancialPlannerTele-

marketerQualityManagersCallCenterRepresentative103010020302020%70%40%50%100%90%60%RYRRGGRMarketresearchMarketcommunica-tionCross-businessprocessRelationshipmanagementNegotiationskillsE-Commerceknow-howRelationshipmanagementProductlineknowledgeCertifiedfinancialplannerPhonesellingProductlineknowledgeOrdermanagementsystemSix-sigmaprogramProblemmanagementsystemCIC-CustomerInteractionCenterProblemManagementSystemTeamBuilding“Strategic

JobPortfolioReadiness”“