嘉盛酒店SOP體系人力資源管理制度和程序

人力資源管理制度

StandardOperatingProceduresHumanResources人力資源部操作程序PolicyNo. Subject政策編號 主題HR-01 ManpowerAdministration 人員預(yù)算管理HR-02 ClassificationofEmployment 職位分類HR-03 RecruitmentPolicy 招聘政策HR-04 EmploymentProcedure 入職程序HR-05 NewEmployeeOrientation 入職培訓(xùn)HR-06 ConfirmationofProbation 試用期轉(zhuǎn)正HR-07 Promotion&Transfer 晉升和調(diào)職HR-08 Separation 員工離職手續(xù)HR-09 SalaryPayment 工資支付HR-10 EmployeeAttendance&SalaryDeductiononAbsenteeism 員工考勤及工資減扣HR-11 WorkingHours&DutyRoster 工作時間及排班HR-12 SalaryAdministration 工資管理HR-13 Leave 休假HR-14 OvertimeCompensation 加班補(bǔ)休HR-15 MedicalBenefits&Consultation 醫(yī)療福利及就診程序

HR-16 DutyMealinStaffCanteen 員工餐廳工作餐HR-17 GrievanceProcedure 員工投訴程序HR-18 DisciplinaryProcedure 紀(jì)律處分程序HR-19 EmployeeBirthdayParty 員工生日會HR-20 NameTag 名牌HR-21 GroomingStandard 儀容儀表標(biāo)準(zhǔn)HR-22 CompensationtoDamages 破損補(bǔ)償HR-23 WorkingInjury 工傷HR-24 EmployeeNotice 員工公告HR-25 StaffExit 員工通道HR-26 GuestRoomExperience 客房體驗程序HR-27 HotelTrainingClub 酒店培訓(xùn)俱樂部HR-28 LanguageTest&Allowance 語言考試及津貼HR-29 MonthlyTrainingPlan 月度培訓(xùn)計劃HR-30 LocalStaffBenefitsChart 本地員工福利表HR-31 OnthePropertyTraining 酒店培訓(xùn)HR-32 InternalCrossTraining 店內(nèi)交叉培訓(xùn)HR-33 HotelSponsoredTraining 酒店資助的培訓(xùn)HR-34 StaffLocker 員工更衣柜HR-35 Trainees&CasualLabor 培訓(xùn)生及臨時工HR-36 PerformanceReview 員工工作評估

STANDARDOPERATINGPROCEDURESSubject :ManpowerAdministration EffectiveDate:Oct.01,2023人員預(yù)算管理PolicyNo:HR-01 Issuedby:HRDirectorPage :1 Approvedby:GeneralManagerDistribution:SeniorExecutiveCommitteeDepartmentHeadsA&B AllEmployeesObjective目的ThepurposeofthispolicyistoestablishguidelinesfordeterminingandcontrollingannualheadcountrequirementsfortheHotel.此政策鑒于更好的控制年度人員預(yù)算符合酒店的正常運(yùn)作。PolicyStatement政策說明ItisthepolicyofGoodwinHoteltoreviewandapproveheadcountbudgetannuallyforeachdepartmentthatwouldrepresentthemaximumstaffingestablishmentthatmaybebroughtonboardeachyear.Exceptinextremecases,requisitionsforadditionalheadcountarenormallydisapproved.嘉盛酒店政策規(guī)定：各部門總監(jiān)或經(jīng)理每年應(yīng)對本部門的人員編制和預(yù)算進(jìn)行復(fù)查，修改并確認(rèn)每年的最高人員預(yù)算。年度預(yù)算被批準(zhǔn)后，除特殊因素，規(guī)定增長的人員一般是不予批準(zhǔn)的。Procedures程序Aspartoftheannualbudget,allDepartmentsHeadsshallproposetheirmanpowerbudgetfortheforthcomingyearinSeptemberfortheirDivisionHead’sendorsementwithelaboratedjustificationofthemanpowerchanges,ifthereisany.作為年度預(yù)算的一部分，所有部門經(jīng)理應(yīng)在每年的九月份準(zhǔn)備來年的人員預(yù)算。如有任何變動，各部門都應(yīng)解釋說明呈報審批。ThemanpowerbudgetsshallthenbestudiedbytheHumanResourcesDirector,afterwhichallmanpowerbudgetswillbecompiledandsubmittedtotheGeneralManagerforapproval.各部門的人員預(yù)算由人力資源部審核后報總經(jīng)理審批。FinalapprovalwillbesoughtfromtheGeneralManagerandOwner’sbeforebudgetsbecomeseffective.所有人員預(yù)算在實行前必須獲得總經(jīng)理和業(yè)主的批準(zhǔn)。DepartmentHeadswhowishtoincreasethedepartmentalauthorizedheadcountrequirementduringtheyearshallseekapprovalfromGeneralManagerandFinancialControllerviatheHumanResourcesDirector.JustificationfortheadditionalheadcountisrequiredandapprovedbytheOwner’s假如部門經(jīng)理希望在本年度內(nèi)增長部門的人員編制必須經(jīng)總經(jīng)理，財務(wù)總監(jiān)和人力資源的審批。增長的人員和具體說明應(yīng)獲得業(yè)主的批準(zhǔn)。

STANDARDOPERATINGPROCEDURESSubject:ClassificationofEmploymentEffectiveDate :Oct.01,2023職位分類PolicyNo. :HR-02 Issuedby :HRDirectorPage :5 Approvedby :GeneralManagerDistribution :SeniorExecutiveCommitteeDepartmentHeadsA&B AllEmployeesObjective目的Thepurposeofthepolicyaimstodefinethetermsandconditionsofworkandemploymentbenefitsentitlementsforthedifferentgradesandcategoriesofemployees.這項政策的目的在于根據(jù)不同的級別和范疇區(qū)分工作情況和員工福利。PolicyStatement政策說明ItisthepolicyoftheGoodwinHoteltodefineandclassifythegradesandcategoriesofouremployeesintoSeniorExecutiveCommittee,DepartmentHeads,SupervisorsandGeneralEmployeesandExpatriateandlocalemployeesrespectively.嘉盛酒店規(guī)定：限定和區(qū)分員工的級別和種類，分為高級行政委員會，部門經(jīng)理，主管普通員工和本地員工。Procedures程序Thereare5gradesofEmployees:員工級別有5種：SeniorExecutiveCommittee -- SE高級行政人員DepartmentHeadA -- AA級部門經(jīng)理DepartmentHeadB -- BB級部門經(jīng)理SeniorSupervisor&Supervisor -- SS高級主管&主管GeneralEmployee–Grade1and2 -- G1/G2普通員工－一級和二級Trainee&CasualLabor -- C培訓(xùn)生&臨時工PleaserefertoManningGuidefordifferentgradesofEmployees.請查閱不同級別員工人員配備指南。Thereare4categoriesofemployees:4種類別員工2.1.OverseasExpatriates–OverseasPackageEmployeeswhoarerecruitedfromoverseas外籍員工－定居海外在海外招聘的員工2.2.OverseasExpatriates–LocalPackageOverseasEmployeeshiredonalocalpackage.外籍員工－本地居住在本地招聘的外籍員工2.3.LocalEmployee本地員工Employeeswhoarelocalpeoplehavinglongstaywithinthecityconcerned.此類員工是在相關(guān)城市長期居住的本地人。2.4.LocalExpatriateEmployeeswhoareChinesenationalshiredfromoutsideofcitywheretheHotelislocated.此類員工是在本地酒店工作的具有中國國籍的其它城市的人。HotelHumanResourcePositionPolicy人力資源職位政策Level“SE” GeneralManager,總經(jīng)理ResidentManager,駐店經(jīng)理DeputyGeneralManager,副總經(jīng)理 Asst.toGeneralManager總經(jīng)理助理FinancialController財務(wù)總監(jiān)Level“A” DirectorofRooms(A1),房務(wù)總監(jiān)（A1）HumanResourcesDirector(A1),人力資源總監(jiān)（A1）DirectorofSales&Marketing(A1),市場營銷總監(jiān)（A1）DirectorofF&B(A1),餐飲總監(jiān)（A1）DirectorofEngineering(A1),工程總監(jiān)（A1）DeputyFinancialController(A2)財務(wù)副總監(jiān)（A2）Level“B1” Food&BeverageManager,餐飲部經(jīng)理ExecutiveChef,行政總廚EDPManager,電腦部經(jīng)理PurchasingManager,采購經(jīng)理HumanResourcesManager,人事經(jīng)理TrainingManager,培訓(xùn)經(jīng)理DirectorOfSales銷售總監(jiān)FrontOfficeManager,前廳部經(jīng)理ExecutiveHousekeeper,行政管家SecurityManager.保安部經(jīng)理Level“B2” ExecutiveAssistant,行政助理CreditManager,信貸經(jīng)理CostController,成本控制經(jīng)理Asst.PurchasingManager采購部副經(jīng)理Asst.ChiefEngineer,行政副廚SalesManager,銷售經(jīng)理PRManager,公關(guān)經(jīng)理F&BOutletManager(BeverageManager,CaféManager,ChineseRestaurant,BanquetManager),餐飲部營業(yè)部門經(jīng)理（酒吧經(jīng)理，西餐廳經(jīng)理，中餐廳經(jīng)理，宴會經(jīng)理），CateringManager,餐飲經(jīng)理ChiefStewarding,管事部經(jīng)理OutletChef(WesternKitchenChef,SousChef,PastryChef,ChineseKitchenChef),營業(yè)部門廚師（西廚房廚師長，副廚師長，餅房廚師長，中廚房廚師長），Asst.F/OManager,前廳部副經(jīng)理Asst.F/OGSM,來賓服務(wù)經(jīng)理ChiefConcierge,禮賓部經(jīng)理Asst.ExecutiveHousekeeper,行政管家助理LaundryManager,洗衣房經(jīng)理HealthClubManager康樂部經(jīng)理Asst.SecurityManager,保安部副經(jīng)理LevelSS EngineeringDutyManager(SS),工程部值班經(jīng)理SousChef(SS),西廚房副廚師長HROfficer,TrainingOfficer(SS),人事官員，培訓(xùn)官員GSM-ServiceCenter(SS),來賓服務(wù)經(jīng)理－服務(wù)中心Asst.PastryChef(SS),餅房副廚師長SecurityDutyManager(SS),保安部值班經(jīng)理StaffCanteenSupervisor(SS),員工餐廳主管LevelS (Accountableforthequalityofallworkperformedwithintheirareaofresponsibility,includingmanagementShiftLeader,)（責(zé)任所在區(qū)域的所有工作表現(xiàn)及質(zhì)量，涉及管理領(lǐng)班）Translator(S),翻譯SecretarytoExecutiveCommitteeMember/LevelA(S),行政委員會成員秘書PayrollMaster(S),工資員A/P,A/RSupervisor(S),應(yīng)付/應(yīng)收主管EDPAssistant(S),電腦部助理PurchasingOfficer(S),采購官員IncomeAudit(S),收益審計CashierSupervisor(S),收銀主管EngineeringSectionSupervisor(S),工程部區(qū)域主管Doctor(S),醫(yī)生StaffCanteenChef(S),員工餐廳廚師長PRAssistant(S),公關(guān)部助理SalesExecutive(S),銷售助理ReservationSupervisor(S),預(yù)訂部主管F&BSecretary(S),餐飲部秘書F&BOutletSupervisor(S),餐飲部各餐廳主管StewardingSupervisor(S),管事部主管ChefDePartie(S),廚房主管FrontDeskSupervisor(S),GSOSupervisor(S),前臺主管，來賓服務(wù)主管ClubFloorSupervisor(S),行政樓層主管BellSectionSupervisor(S),行李房主管HousekeepingSupervisor(FloorSupervisor,PASupervisor,LaundrySupervisor,U&LSupervisor)(S),客房部主管（樓層主管，公共區(qū)域主管，洗衣房主管，布草制服房主管）SecuritySupervisor(S),GeneralCashier(S),保安部主管，總出納LevelG1 (Possessspecializedskillsand/ortradequalifications)擁有專業(yè)技能和行業(yè)認(rèn)證 PurchasingAssistant采購助理 Asst.IncomeAudit收益審計助理 NightAudit夜間審計 EngineeringSeniorSkilledWorker工程部高級技工 Storekeeper,庫管員 TrainingAssistant培訓(xùn)助理HygieneOfficer衛(wèi)生官員 CanteenSeniorCook,員工餐廳高級廚師 SalesCoordinator,銷售聯(lián)絡(luò)員 Artist美工 ReservationClerk預(yù)定員F&BOutletCaptain餐飲部各營業(yè)部門領(lǐng)班 F&BHostess餐飲部領(lǐng)位 Butcher 肉案廚師 GSO-Reception前臺接待PABXOperator總機(jī)接線員 GSO-Lobby,WelcomeOfficer大堂門迎 Driver司機(jī) BellCaptain行李房領(lǐng)班LevelG2 (Basicmanualdutiesacrossallworkareas) 所有工作區(qū)域的基本工作職責(zé)DepartmentClerk,各部門文員 Cashier收銀員 EngineeringBasicSkilledWorker工程部普通技工 StaffCanteenCook員工餐廳廚師 F&BServiceAttendant餐飲部服務(wù)員 Butler貼身管家 Bartender吧員 CommisChef(qualified)廚師助手（有資格的） Bakers面點(diǎn)師 F&BKitchenCook餐飲部廚師 KitchenArtist廚房冷盤雕花 Bellman行李生 OrderTaker點(diǎn)單員 FloorRoomAttendant樓層服務(wù)員 HealthClubAttendant康樂部服務(wù)員GuestLaundryChecker客衣檢查員 Tailor裁縫 SecurityGuard保安 Gardener園丁 BoilerAttendant鍋爐工 PoutaryPreparation粗加工 F&BKitchenHelp餐飲部廚房幫工PAAttendant公衛(wèi)服務(wù)員 WindowCleaner門窗清潔員 Steward管事員Timekeeper打卡員VegetableCleaner蔬菜清洗員 CafeteriaAttendant,員工餐廳服務(wù)員 LaundryAttendant(Washer,Presser,etc.)洗衣房服務(wù)員LinenRoomAttendant,布草房服務(wù)員 PantryHelper 餐具室助手

STANDARDOPERATINGPROCEDURESSubject :RecruitmentPolicy EffectiveDate:Oct.01,2023招聘制度PolicyNo. :HR-03 Issuedby:HRDirectorPage :7 Approvedby:GeneralManagerDistribution :SeniorExecutiveCommitteeDepartmentHeadsA&B AllEmployeesObjective目的ToclearlyestablishthecontrolparametersassociatedwiththeeffectiveplanningandrecruitmentofmanpowerforthebestutilizationofHotel.對與人力計劃及招聘相關(guān)的各項控制細(xì)則作出明確規(guī)定，從而達(dá)成酒店對人力的最佳運(yùn)用。PolicyStatement政策說明ItisthepolicyoftheGoodwinHoteltoclearlyoutlinetheprocedurespertinenttotherecruitmentandemploymentofpersonnelwithintheHotel.嘉盛酒店政策規(guī)定：對與酒店員工招聘及雇傭有關(guān)的所有程序應(yīng)進(jìn)行明確說明。Theapprovedmanningguideistobestrictlyadheredto.Nopositioncanbephysicallyfilledwithoutanapproved“PersonnelRequisitionForm”.嚴(yán)格遵守已獲得批準(zhǔn)的人員配備指南。在人員請雇單未獲批準(zhǔn)前，不得對任何職位空缺進(jìn)行補(bǔ)充。Selectionsshouldbebasedonqualifications,experienceandskillasspecifiedintheapprovedpersonnelspecifications.對人員的選擇應(yīng)基于獲準(zhǔn)的人員請雇單上所列各項資歷、經(jīng)驗及技能規(guī)定。PromotionshouldbefromwithintheHotelwheneverpossible.升職應(yīng)盡也許一方面考慮酒店內(nèi)部員工。UponapprovaloftheGeneralManager,theHumanResourcesDirectorshallberesponsiblefortheformulation,executionandrevisionoftheHumanResourcesStandardOperatingProceduresfortherecruitmentandemploymentofallemployees.總經(jīng)理批準(zhǔn)后，人力資源總監(jiān)負(fù)責(zé)對與酒店員工招聘及雇傭相關(guān)的人力資源標(biāo)準(zhǔn)運(yùn)營程序進(jìn)行壽命、執(zhí)行和修改。

Procedures程序1.ReplacementofEmployees人員更換Asvacanciesarise,theDepartmentHeadconcernedhastocompleteandsubmitaPersonnelRequisitionFormtotheirrespectiveDivisionHeadforapprovalandforwardtotheHumanResourcesDirector.TheHumanResourcesDirectorwillthenvalidatetherequestandforwardthePersonnelRequisitionFormtoGeneralManagerforapproval.UponreceiptoftheapprovedPersonnelRequisitionForm,theHumanResourcesDirector/PersonnelManagerwilltakeactiontofillinthevacancyandprovidefeedbacktotheDepartmentHeadconcernedbyreturningacopyoftheapprovedPersonnelRequisitionForm.出現(xiàn)空缺后，相關(guān)部門經(jīng)理須填寫人員請雇單并由其部門總監(jiān)審批后轉(zhuǎn)給人力資源總監(jiān)。人力資源總監(jiān)審批后將人員請雇單轉(zhuǎn)至總經(jīng)理處。人力資源總監(jiān)/人事經(jīng)理收到由總經(jīng)理批準(zhǔn)的人員請雇單后，進(jìn)行人員招聘補(bǔ)充空缺并將獲準(zhǔn)的人員請雇單的復(fù)印件反饋相關(guān)部門。2.AdditionalEmployees追加員工Underspecialcircumstances,itmaybenecessarytorecruitadditionalresourcesnotbudgetedfor.Inthisinstance,theDepartmentHeadconcernedhastosubmitthePersonnelRequisitionFormwithwrittenjustificationtotheirDivisionHeadforendorsementandforwardtotheHumanResourcesDirector.TheHumanResourcesDirectorwillreviewtherequestwiththeDivisionHead,makeappropriateremarksandforwardtotheFinancialControllerandGeneralManagerforapproval.Onceapprovalisgiven,theHumanResourcesDirectorwilltakenecessaryactiontofillthevacancy.特殊情況下，會有必要招聘預(yù)算外的員工。此時，相關(guān)部門經(jīng)理須將人員請雇單連同一份書面說明遞交部門總監(jiān)進(jìn)行批示后轉(zhuǎn)至人力資源總監(jiān)。人力資源總監(jiān)與部門總監(jiān)就其申請進(jìn)行研究后，作出必要說明轉(zhuǎn)交財務(wù)總監(jiān)及總經(jīng)理審批。審批通過后，人力資源總監(jiān)將采用必要行動填補(bǔ)空缺。3.FillingofVacancies填補(bǔ)空缺TheHumanResourcesDirectorshouldensurethatthefollowingprioritywillbegiveninfillingvacancies:人力資源總監(jiān)在填補(bǔ)空缺時，應(yīng)一方面考慮以下因素：3.1 existingemployeesoftheHotel酒店現(xiàn)有員工3.2 qualifiedEmployeeswithintheHotelwhoapplyfortransfer酒店內(nèi)部申請調(diào)職且符合規(guī)定的員工3.3 qualifiedapplicantswhoarereferredbyexistingEmployees酒店員工推薦的合格人選3.4externalapplicants店外申請人ExternalRecruitmentHiringProcedures外部招聘雇傭程序 4.1EmploymentApplicationForm求職申請表ExternalapplicantsarerequiredtocompletetheEmploymentApplicationFormdetailingtheirpersonaldata,academicqualifications,employmentrecordsandwithonerecentphotographattached.IssuingandreturningofApplicationFormsaretobecentralizedandforwardedtotheHumanResourcesOffice.ApplicationsreturnedthroughotherDepartmentHeadsorEmployeesshallbesenttoHumanResourcesOfficedirectlyinstrictconfidencewithoutputtinganycommentsthatcouldpossiblyleadtoabiasedconclusionontheapplicant.店外申請人須在求職申請表上具體填寫其個人信息、資歷、工作經(jīng)歷并附一張本人近照。發(fā)放及收轉(zhuǎn)求職申請表應(yīng)由人力資源部負(fù)責(zé)。經(jīng)由其他部門經(jīng)理或員工的申請表須直接轉(zhuǎn)給人力資源部，同時嚴(yán)格保密，不做任何也許導(dǎo)致對求職者判斷偏差的評論。4.2ScreeningofApplications篩選求職申請Priortothefirstinterview,theHumanResourcesDepartmentwillscreenalltheapplications. 第一次面試前，人力資源部頒將對所有求職申請進(jìn)行篩選。Thefollowingapplicantswillnotbeconsidered.以下列出的申請人將不予考慮：ImmediatefamilymembersofcurrentEmployees在職工工的直線親屬EmployeeswhoweredismissedbythepropertyunderGoodwinHotelorotherhotels被嘉盛酒店或其他酒店開除的人員EmployeeswhoresignedfromthepropertyunderGoodwinHotelwithinthelast3months從嘉盛酒店辭職不三個月的人員Applicantwhoarephysicallyunfittoworkforthejobtheyhaveappliedfor身體狀況不適合其所申請之職位的人員Applicantwhowerepreviouslyconvictedofacrime有犯罪前科的申請人4.3FirstInterview初次面試AllapplicantshavetobeinitiallyinterviewedbytheHumanResourcesDepartment.TheHumanResourcesDepartmentshallverifythepersonaldataprovidedbytheapplicantsandalsoinquiretheapplicant’ssalaryexpectationwiththeformofInterviewEvaluation.所有申請人須一方面通過人力資源部面試。人力資源部將使用面試評估表核算申請人的個人信息詢問其工資規(guī)定。Iffoundsuitable,theHumanResourcesDepartmentshallarrangetheapplicantforasecondinterviewbytheDepartmentHeadconcernedwiththecompletedInterviewEvaluationform,resume,referencesandotherrelevantdocuments.如認(rèn)為適合，人力資源部將安排申請人與相關(guān)部門經(jīng)理進(jìn)行復(fù)試，同時附上已填寫的面試評估表、簡歷、相關(guān)證明及其他文獻(xiàn)。Iftheapplicantisfoundunsuitableorimmediatefeedbackisnotpossible,theHumanResourcesDepartmentshallkeeptheapplicantinformedofthestatusinasincere,directandtimelymanner. 如認(rèn)為申請人不合適或不能及時反饋意見，人力資源部須真誠、直接并及時向申請人說明情況。SecondInterview第二次面試TheDepartmentHeadconcernedshallberesponsibleforexaminingthesuitabilityoftheapplicantreferredfromtheHumanResourcesDepartmentonbasisofpersonalcharacteristics,technicalcompetenceandjobskillrequirements.相關(guān)部門經(jīng)理應(yīng)負(fù)責(zé)對人力資源部推薦的申請人就其個性、專業(yè)水平及工作技能方面進(jìn)行考察，擬定是否符合規(guī)定。TheratingandcommentsofapplicantshallbeclearlystatedontheappropriatecolumnoftheApplicationFormalongwiththesignatureoftheinterviewer.面試者應(yīng)在求職評估表的相應(yīng)欄目內(nèi)清楚填寫對申請人的評分及評語，并簽字。Iftheapplicantisfoundsuitableforemployment,theresponsibleDepartmentHeadsshallconsultwiththeHumanResourcesDirectortodeterminethestartingsalaryinaccordancewiththefollowingguidelines:如認(rèn)為申請人可勝任，相關(guān)部門經(jīng)理須與人力資源總監(jiān)根據(jù)以下方針商定其起始工資：Thesalaryscaleapplicabletotheposition此職位所相應(yīng)的工資級別Internalrelativityi.e.salariesofotherEmployeesholdingsame/similarposition內(nèi)部對比—目前任相同或相似職位員工的工資Qualification,experience,presentsalaryandsalaryexpectationoftheapplicant. 申請人的資歷、經(jīng)驗、目前工資及工資規(guī)定TheresponsibleDepartmentHeadshallinformthesuccessfulcandidatethefollowingduringtheinterview.相關(guān)部門經(jīng)理應(yīng)在面試時，向面試成功的申請人告知以下事項：-Theposition(s)offered所提供職位-Anoralindicationoftheproposedstartingsalarywithoutcommitment對起始工資的口頭建議而非承諾-Theapplicant’sproposedcommencementdate對申請人到職日期的建議EmployeesselectedforDepartmentHeadlevelpositionsshallbeintroducedtotheGeneralManagerbeforefinalconfirmationofemployment:為部門經(jīng)理級別挑選的申請人須在最終確認(rèn)雇傭前，介紹給總經(jīng)理：ThefollowinghiringpositionshavetobeinterviewedbyourGeneralManagerfinally以下職位的人員雇傭必須最終由總經(jīng)理面試決定:ChiefAccountant 總會計師 CreditManager 信貸經(jīng)理 PurchasingManager 采購經(jīng)理 AssistantDirectorofEngineering 助理總工程師 PersonnelManager 人事經(jīng)理 TrainingManager 培訓(xùn)經(jīng)理 AssistantDirectorofSales&Marketing 營銷副總監(jiān) SalesManager 銷售經(jīng)理 PublicRelationsManager 公關(guān)經(jīng)理 Food&BeverageManager 餐飲經(jīng)理 Food&BeverageOutletManagers 餐飲營業(yè)部門經(jīng)理 AssistantFood&BeverageOutletManagers 餐飲營業(yè)部門副經(jīng)理 CateringManager 宴會經(jīng)理ExecutiveChef 行政總廚ChineseExecutiveChef 中廚廚師長AssistantFrontOfficeManager 前廳副經(jīng)理FrontOfficeSupervisor 前廳主管AssistantManagers 大堂經(jīng)理GuestServiceManagers 客戶服務(wù)經(jīng)理ClubFloorManager 行政樓層經(jīng)理ReservationsManager 預(yù)定經(jīng)理PABXSupervisor 總機(jī)主管ChiefConcierge 禮賓部經(jīng)理ExecutiveHousekeeper 行政管家AssistantExecutiveHousekeeper 行政副管家SecurityManager 保安部經(jīng)理 CompletedEmploymentApplicationFormswiththeInterviewEvaluationformmustbereturnedtoHumanResourcesalongwithotherdocumentsinasealedconfidentialenvelopfornecessaryfollowupaction.IncasetheapplicantisinterviewedandacceptedbyarepresentativeoftherequestingDepartmentHead,thecandidate’sapplicationshouldroutethroughtheresponsibleDepartmentHead/DivisionHeadforendorsement.完整的求職申請表及面試評估表連同其他材料須放入信封內(nèi)密封后送返人力資源部進(jìn)行必要后續(xù)程序。如申請人是由相關(guān)部門經(jīng)理所派代表面試且認(rèn)可的，則其申請須再轉(zhuǎn)交相關(guān)部門經(jīng)理/總監(jiān)最終審批。 Iftheapplicanthasfailedthesecondinterview,therequestingDepartmentHeadshallifpossible,informtheapplicantsorally.TheDepartmentHeadshallputdown“regretorally”or“pleaseregret”ontheformtoindicatewhethera“l(fā)etterofregret”isrequired.如申請人未通過第二次面試，相關(guān)部門經(jīng)理應(yīng)盡量口頭告知。部門經(jīng)理應(yīng)在求職評估表上注明“已告知結(jié)果”或“請告知結(jié)果”說明是否需要書面告知申請人。AlldocumentsshouldbereturnedtotheHumanResourcesOfficeforfollowupaction.TheletterofregretistobeissuedatalltimesbytheHumanResourcesDirector.所有文獻(xiàn)均須送返人力資源部進(jìn)行后續(xù)工作。書面告知書必須由人力資源總監(jiān)簽發(fā)。IntheeventthatrequestingDepartmentHeadcannotdecideonthespotthatanofferistobemade,he/shecanputdown“pending”or“hold”ontheformandreturnittotheHumanResourcesOffice.如部門經(jīng)理無法在面試當(dāng)時作出決定，可在評估表上注明“待定”或“保存”并送交人力資源部。TentativeOfferandEmploymentContractUponreceiptoftheselectedapplicant’sfile,theHumanResourcesDirectorwillsignontheInterviewEvaluationFormconfirmingthatalldatahasbeenobtainedandtheyareincompliancewiththeHotelpolicyandappropriateLaborLaws.收到選定申請人的資料，人力資源總監(jiān)將在求知評估表上簽字，確認(rèn)獲取所有信息且與酒店政策及相關(guān)勞動法規(guī)保持一致。HumanResourcesDepartmentshallarrangetonotifytheapplicantorallythepositionoffered,thestartingsalaryandcommencementdateandtheEmploymentNotificationwillbeissuedtotheconfirmedapplicantslater.人力資源部將口頭告知申請人所提供職位、起始工資、到職日期，隨后向已確認(rèn)雇傭的申請人發(fā)出雇傭告知書。Whereapre-employmentreferencecheckisrequiredforwhateverreason,theHumanResourcesDepartmentwillconductsuchcheckorallyorinwritingwiththeagreementoftheprospectivecandidate.無論任何因素需要做背景調(diào)查，人力資源部將在得到候選人批準(zhǔn)后口頭或書面進(jìn)行調(diào)查。5.4.Thecandidateshallberequiredtoattendthepre-employmentmedicalexamination.Uponreceiptofasatisfactorymedicalreport,applicantwillbeaskedtodotheHRcheck-inprocedure.EmploymentContractwillbesignedtoconfirmhis/heracceptanceoftheoffer.ApplicantswillthenhandintoHumanResourcesDepartmenttheSocialInsuranceTransferpaperandthehotelwillarrangeforthetransferofLifeFilefromtheEmployee’spreviousworkunittocompletetheemploymentformality. 申請人將被規(guī)定在雇傭前進(jìn)行健康檢查。在拿到健康證明后，人力資源部將告知申請人辦理入職手續(xù)。TheHumanResourcesDepartmentshallgivefeedbacktotheDepartmentHeadconcernedandpreparetoreceivethenewEmployeeonhis/hercommencementdateaccordingtotheorientationpolicy.人力資源部將向相關(guān)部門經(jīng)理反饋情況，并根據(jù)新員工入職政策做好新員工到職當(dāng)天的準(zhǔn)備工作。HumanResourcesDepartmenthavetoissuethefollowingforournewemployee(s)onboardpurpose:人力資源部須向以下部門發(fā)放有關(guān)新員工入職的表格：FinanceDepartment財務(wù)部,HumanResourcesDepartment人力資源部,SecurityDepartment保安部,HousekeepingDepartment客房部andotherConcernedDepartment(s)其他相關(guān)部門PersonnelActionFormConcernedDepartments,HumanResources,FinanceDept.GeneralManager(s)人事變動單--相關(guān)部門、人力資源部、財務(wù)部、總經(jīng)理

STANDARDOPERATINGPROCEDURESSubject :EmploymentProcedure EffectiveDate:Oct.01,2023入職程序PolicyNo:HR-04 Issuedby :HRDirectorPage :3 Approvedby :GeneralManagerDistribution :ExecutiveCommittee DepartmentHeadsA&B AllEmployeesObjective目的Toensurethatemployeeshiredareaccuratelyaccountedforandprovidedwiththenecessaryinformationanddetailsontheirfirstdayoftheirwork.保證所有新聘員工在其入職第一天，均能獲取準(zhǔn)確的工作指示和必要的信息詳情。PolicyStatement政策說明ItisthepolicyoftheGoodwinHotelthattheHumanResourcesDepartmenthastoarrangeandprovidefornewemployeestheirrespectiveHotelemployeenumbers,IdentityCards,nametags,jobdescriptions,handbooksandEmploymentContract;andtoissueuniforms,lockerstoallemployeesonthecommencementdate.嘉盛酒店政策規(guī)定：所有新員工在其入職當(dāng)天，均需由人力資源部向其提供員工工號、工卡、名牌、工作描述、員工手冊及協(xié)議，同時發(fā)放制服及更衣柜鑰匙。Procedures程序1.AllnewemployeesshallbearrangedtoreportdutytotheHumanResourcesDepartmenttogothroughthefollowingproceduresbeforetheyaresenttotheirrespectiveDepartmentHeads.所有新員工入職報到當(dāng)天，應(yīng)在進(jìn)入各自部門之前，一方面前往人力資源部報到辦理以下手續(xù)。IDCard&Employment/AcademicRecords:身份證及聘用/業(yè)務(wù)水平記錄：TheHumanResourcesDepartmentalsoobtainsfromeachnewEmployeetheirIDCards,MedicalCertificatesandEmploymentRecordsforthepastthreeyears,andtogetherwithrecordsoftheiracademicqualifications.每位新員工須向人力資源部提供身份證、健康證、過去三年的工作背景及其專業(yè)技術(shù)水平方面的證明。PhotocopiesofsuchdocumentsshouldbekeptinrespectiveEmployeepersonalfiles.以上文獻(xiàn)的復(fù)印件將放入員工的個人檔案備查。3.EmploymentContract&EmploymentNotice雇傭協(xié)議及雇傭告知TheEmploymentContractwillbesigned-up,theemployeeandHumanResourcesDepartmentwilleachkeepacopy.TheemployeewillfilloutanEmploymentNotice,whichwillincludethefollowinginformation:雇傭協(xié)議一式兩份，由員工本人和人力資源部雙方簽字并各自保存一份。員工將填寫一份雇傭告知，其中涉及以下內(nèi)容；-fullnameoftheEmployee員工全名-bankaccountnumber銀行帳號-persontocontactincaseofemergency緊急情況聯(lián)系人EmployeeIdentityCard員工工作卡4.1.AllEmployeeswillbeissuedanEmployeeIdentityCardwhichbearsanemployeenumberassignedtothenewemployeeaccordingtothealphabeticalcodeofhis/herdepartmentandsectionthathe/sheisengagedin.Hencethenumberwillbeusedinallconcernedpersonnelpapersandforms. 人力資源部將為每位新員工發(fā)放工卡。工卡上印有根據(jù)員工所在部門及區(qū)域代碼按順序編制的工號。此號碼將在所有相關(guān)的人事文獻(xiàn)及表格中使用。AllEmployeesatSupervisor/belowpositionsarerequiredtoproducetheirEmployeeIdentityCarduponenteringtothehotelattheEmployeeEntrance.Employeesshallalsousethesamecardforclockinandclockoutpurpose,andaswellasfortakingdutymealsintheStaffCanteen.在每次經(jīng)由員工通道進(jìn)入酒店時，所有主管級以下員工（含主管級）必須出示其員工工卡，同時在每次上下班時、于員工餐廳用餐時均需刷此卡。4.3.ShouldanEmployeebeingtransferredorpromotedtoanotherdepartmentorsection,his/herEmployeeNumberwillnotbechanged.假如員工被提高或調(diào)職至其他部門，其工號將不做變動。4.4.Incaseofloss,theEmployeeconcernedshouldreporttotheHumanResourcesDepartmentassoonaspossibleandfillintheStaffLoss&FoundRecordforreplacement.AreplacementfeeischargedforreissueofanewcardwithRMB20.00.However,replacementduetonaturalwearandtearwillbereplacedfreeofcharges. 如工卡丟失，相關(guān)員工須及時報告人力資源部并填寫員工失物招領(lǐng)登記表以便更換。員工須交納更新工卡費(fèi)人民幣20元。如因正常使用磨損而需更換，則不收費(fèi)。5.EmployeeHandbook/JobDescription員工手冊/工作職責(zé)NewEmployeeshallalsobeissuedwithEmployeeHandbookandrelevantjobdescription.TheHumanResourcesDepartmenthastooutlinetonewEmployeesthemostimportantissuescontainedintheEmployeeHandbook..每位新員工還將收到員工手冊及相關(guān)崗位工作職責(zé)。并將員工手冊中的重要條款做標(biāo)注。TheConcernedDepartmentHeadsneedtoissuedtheJobDescriptiontothenewemployeeandexplainthedetailedinformationregardingthejobtask.相關(guān)部門經(jīng)理須為新員工提供其工作職責(zé)說明，并做具體說明。6.UniformandLockerKey制服和更衣柜鑰匙TheHumanResourcesDepartmentshallissueaUniformRequestFormtoalluniformedemployeeswithwhichtheycanobtainonefullsetofuniformfromtheUniformRoom.人力資源部將為所有配發(fā)制服的員工填寫制服發(fā)放告知單。員工憑此單于制服房領(lǐng)取一整套制服。AlockerwithakeywillbeissuedtoallEmployees.UndernocircumstancesshouldtheindividuallockerkeybeduplicatedorsharedwithotherEmployees.ThelockersaresubjecttoperiodicinspectionbynotlessthantwopersonnelfromHumanResourcesDepartmentandSecurityDepartmenttoensurethatnofood&beverageorhotelguest-useitemsarebeingkept.所有員工均會領(lǐng)到一個配有鑰匙的更衣柜。無論何種情況，不得復(fù)制更衣柜鑰匙或借與別人使用。由人力資源部及保安部至少兩人定期對所有更衣柜進(jìn)行檢查，保證更衣柜內(nèi)沒有存放食品、酒水或酒店客用品。LossofkeyshallbereportedtotheHumanResourcesDepartmentandafeeischargedforreplacementwithRMB10.00.如更衣柜鑰匙丟失，員工須及時向人力資源部報告并交納更換鑰匙費(fèi)人民幣10元。7.NameTag名牌TheHumanResourcesDepartmentshallalsoissueanametagtoallemployeeswhobearthenameoftheemployee.人力資源部還須為每位員工發(fā)放印有其姓名的名牌。Nametagisseriouslyconsideredaspartofouruniforminourhotel.Everystaffhastowearitwhileonduty,itisnormallywornonthelefthandsideoftheuniformandaround8-10cmbelowthecollarbone.名牌是制服的一部分。員工在工作時必須佩帶名牌，一般佩帶于左胸前距肩膀8-10厘米處。LossofnametaghastobereportedtotheHumanResourcesDepartmentandafeeischargedforreplacementwithRMB10.00.Replacementduetonaturalwearandtearwillbereplacedfreeofcharges.如有丟失，員工須及時報告人力資源部并交納員工須交納更新名牌費(fèi)人民幣10元。如因正常使用磨損而需更換，則不收費(fèi)。

STANDARDOPERATINGPROCEDURESSubject:NewEmployeeOrientation EffectiveDate:Oct.01,2023入職培訓(xùn)PolicyNo:HR-05Issuedby:HRDirectorPage :4 Approvedby:GeneralManagerDistribution :ExecutiveCommitteeDepartmentHeadsA&B AllEmployeesObjective目的Tomakenewemployeeknowthebasichotelknowledgeandrealizethehotelrulessotohaveabetterstartinthenewworkingenvironment.使新入職工工在上崗前掌握基礎(chǔ)酒店知識，了解酒店規(guī)章制度以便更好地適應(yīng)新的工作環(huán)境。PolicyStatement政策說明1.ItisthepolicyoftheGoodwinHotelthateverynewemployeemustattendthenewemployeeorientationtrainingandtestarrangedbyTrainingDepartment.嘉盛酒店政策規(guī)定：所有新入店的員工均須參與由培訓(xùn)部組織的入職培訓(xùn)及考核。2.ItisthejointresponsibilityoftheHumanResourcesDepartmentandtherespectiveDepartmentHeadstoprovideeverynewemployeeathoroughintroductiontotheHotelandrespectiveworkplace.人力資源部與相關(guān)部門經(jīng)理負(fù)有共同的責(zé)任，向每位新員工全面介紹酒店及其工作區(qū)域。3.TheOrientationProgramarrangedbytheTrainingDepartmentisamandatoryprogram.Timetakenbyanynewemployeetoattendsuchprogramisconsideredasworkinghours.DepartmentHeads/supervisorsshouldobservethisanddotheirbesttoreleasetheiremployeewhounderveryexceptionalcircumstanceshappenedtomisstheOrientationProgramontheircommencement.培訓(xùn)部組織的入職培訓(xùn)及考核是每位員工必須參與的。員工參與此培訓(xùn)的時間視為工作時間。部門經(jīng)理/主管應(yīng)根據(jù)此規(guī)定，在一些特殊情況下亦應(yīng)盡力安排相關(guān)員工準(zhǔn)時參與入職培訓(xùn)。4.NewEmployees’get-togetherMeetinghastobeheldinthefollowingmonthbyHumanResourcesDepartment.AreportwillbesubmittedtotheExecutiveOfficeandtheconcernedDepartmentHeads..在新員工入店培訓(xùn)完畢一個月以