奢侈品鑒賞與營銷

《郵輪專業(yè)英語》《奢侈品鑒賞與營銷》

學(xué)校：武漢城市職業(yè)學(xué)院授課老師：Jessica學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX客人不在房間：留言將情況說明，衣物先送洗，送回時(shí)再向客人說明。

Guestsarenotintheroom：leaveamessageaboutthiscase,clothestobecleanedatfirst,andexplainedtotheguestswhenyoureturn.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX衣物內(nèi)有客人遺留物品：請(qǐng)管理人員一起確認(rèn)，填寫留言單說明情況并將客遺物品放入客人房內(nèi)，在單子上簽上管理人員和服務(wù)員的姓名，增加可靠性。

Remnantsofclothinghasguestarticles：Pleasefillinthemanagementcompanytoconfirmthefactthatthemessagelist,andRemnants(遺留物）ofguestarticlesintotheguestroom,checkonthelistofnamesofmanagersandstaff，andincreasedreliability（可靠性）.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX客人未填單子要求清洗衣物Theguestsnottofilloutthelaundry服務(wù)員在不明確用哪種洗滌方法時(shí)，可采用三種處理方式：Whenthewaiterswerenotclearwhatkindofwashingit，therearethreeapproaches：干洗Drycleaning②根據(jù)衣物上的洗衣標(biāo)簽作鑒定Basedonclothinglaundrylabelsforidentificationof③在單子上注明請(qǐng)洗衣房技術(shù)人員作鑒定，確定具體洗滌方法.Inthelaundrylist,technicalstaff（技術(shù)人員）todeterminethespecificidentification（鑒定）method.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX洗衣房將客人的衣物洗壞或未洗干凈Laundrytowashtheclothesisnotcleanor.①進(jìn)房向客人道歉，并征求客人處理意見Apologizetotheguestsintotheroomandasktheguesthowtodealwithit.②及時(shí)通知管理人員Informmanagementintime.③聯(lián)系洗衣房，給客人重洗或賠償Contactwiththelaundrytowashagain,orforcompensation.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX客人離店時(shí)，客衣還未洗好Whentheguestscheckout,clothingisnotready①向客人道歉.Apologizedtotheguests.②將正在進(jìn)行的客衣清洗情況告知客人.Willbeconductingtheclothescleaningreporttotheguests.③積極聯(lián)系洗衣房，立即將處理好的衣物送于客人.Contactthelaundryactively,willdealwithgoodclothestogivetotheguests.④若來不及，一般先包裝送到客人房間，并視情況給客人減免洗衣費(fèi)；或請(qǐng)客人先離店，留下住址，由酒店郵寄給客人.

Ifit'stoolate,usuallythefirsttotheguestroomandtheconditionsforthereductioninthelaundrycharge;orbeforetheguestsleft,leavetheaddress,bymailtothehotelguests.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX1．Excuseme．Haveyouanylaundry？

對(duì)不起，請(qǐng)問有沒有要洗的衣服？2．Thelaundrymanisheretocollectit．

洗衣房服務(wù)員來這兒收要洗的衣服了。3.Ifyouhaveany，pleasejustleaveitinthelaundrybagbehindthe

bathroomdoor．

如果您有衣服要洗，請(qǐng)放在浴室門后的洗衣袋里。4．Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed，washed，dry-cleanedormendedandalsowhattimeyouwanttogetthemback．

請(qǐng)告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或縫補(bǔ)，還要寫明何時(shí)需要取衣服。學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX5.Whatifthereisanylaundrydamage？

如果你們洗衣時(shí)損壞了衣服怎么辦？6．Insuchacase，thehotelshouldcertainlypayforit．

如果是這樣，飯店當(dāng)然應(yīng)該賠償。7．Couldyousendsomeoneupformylaundry，please？

請(qǐng)問，你們能派人來收要洗的衣服嗎？8．Avaletwillbeupinafewminutes．

洗熨工馬上就到。學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX9．Willthecolorruninthewash？

洗衣時(shí)會(huì)掉色嗎？

10.Doyouwantthemdrycleaned?

是否要干洗？11．We'lldry-cleanthedress．

我們將干洗這條裙子。12．We'llstitchitbeforewashing．

我們會(huì)在洗之前把襯里縫好。學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXX13．WhencanIhavemylaundryback？我何時(shí)能取回洗的衣服呢？14．Butwouldyoulikeexpressserviceorsame-day？不過，您是要快洗服務(wù)還是當(dāng)日取？15．I'dlikethissweatertobewashedbyhandincoldwater．這件毛衣要用冷水手洗。

16.Couldyoufilloutthelaundryslip?您能填寫一下洗衣單嗎?學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXXIn-classexercisesPracticethesituationalcases.Makeupadialoguebasedonthegivensituation.Situation:G:Youareaguest.Youcomplainaboutthelaundryserviceinthehotelforyourclotheshavebeenmis-deliveredfortwotimes.C:YouareahotelclerkintheHousekeepingdepartment.Trytodealwithitrightawayandmakesuretoreachadesirableresult.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXXFurtherdevelopmentactivitiesActoutwithyourpartnerthegivensituation.Situation:G:Youareaguest.Youarecallingaboutyourlaundry,whichwascollected5daysago.C:YouareahotelclerkintheHousekeepingdepartment.ReceiveGandworkoutasatisfyingresolution.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXXAssignmentsMakeupadialoguebetweenaguestandalaundrywomanbasedonthesituationofbeingoverchargedwithlaundryservice.學(xué)校：武漢城市職業(yè)學(xué)院授課老師：XXXASSESSMENT評(píng)價(jià)內(nèi)容評(píng)價(jià)標(biāo)準(zhǔn)自評(píng)小組評(píng)價(jià)教師評(píng)價(jià)123456平均1.內(nèi)容（40）內(nèi)容合乎邏輯，表達(dá)思想正確、充分；能隨機(jī)應(yīng)變，溝通交流順暢；思路清晰。2.準(zhǔn)確性（