城市軌道交通專業(yè)英語(運營管理方向)習(xí)題答案

城市軌道交通專業(yè)英語(運營管理方向)習(xí)題答案城市軌道交通專業(yè)英語(運營管理方向)習(xí)題答案/NUMPAGES19城市軌道交通專業(yè)英語(運營管理方向)習(xí)題答案城市軌道交通專業(yè)英語(運營管理方向)習(xí)題答案Part1SituationalConversation情景對話1.1Service服務(wù)A.subway;figureout;direction;stopsB.1.您可以從C1口出坐8路到人民公園。2.打擾了，您能告訴我從這兒怎樣乘坐地鐵去火車站嗎？3.到了之后在E出口出，上面有公交接駁。4.您必須在烈士陵園站下車，換乘3號線。C.1.arrive2.pullin3.from4.leaves5.tookA.1.Mywalletisgone!Imayhaveleftitonthetrain.2.Pleasetellmethetimeanddirectionofthetrain.3.Pleasedescribeyourbackpack.4.It'sablueandblackbackpack,madeofcanvas.It's40centimeterswideand60centimeterslong.5.Pleasetellmeyournameandphonenumber.We'llcontactyouassoonaswefindit.B.1.你好，我的公文包被落到列車上了。2.哦，我的鑰匙掉到站臺里了!我可以看到他們在軌道上！3.我很擔(dān)心。我的文件包里有我們公司許多重要的文件和數(shù)據(jù)！4.你能幫我找我的身份證嗎？我想是昨天下午掉到站臺上了。5.你好，我的手機不見了。我可以用你的電話打個電話嗎？C.1.erate1.2Ticketing售票A.1.Yes,youcan.2.It’sthreeways.3.5yuan,10yuanand20yuan.4.TicketVendingMachineB.1.TicketscanbeboughtatTicketVendingMachinesofeachstationorusecitycard.2.Thechipinthecardalsoallowsyoutobuyticketsatticketvendingboothorinmetro.Whichisatime-saveriftherearelonglinesattheticketcounter.3.IntroducedthefunctionofAFCsystemand

theworkprincipleofTVM.4.It'seasy.Justgototheticketofficethesubway.5.Relateddepartments

revealed

thatline5iscompleted,wouldchangecurrentticketingsystem,achievenewticketingsystemaccordingtomileage.C.略A.1.Youcanrechargeyourcardatsubwaystations,conveniencestores,banksoronline.2.Publictransportationcardcanalsobeusedtotaxisandbuses.3.Yourcardisnotmagnetic,wecangiveyouanewcard.4.Pleasefillinyournameandphonenumberonthereceipt.5.Ifthepassengersneedinvoice,pleasegotocustomerservicecentertoreceive.B.略A.1.我趕時間我想退票。先生，為什么列車還沒到？我要錯過我的航班了。你可以告訴我如何退票嗎？抱歉，我想換其他的交通工具，那我的票怎么辦？這是往返票嗎？我多買了一張票，我現(xiàn)在該怎么辦？B.1.Ihavebeenwaitedfor10minutes,whydidtrainnotcome?2.CulturalParkstationduetoelectricalfailure,itcannotsuspendedrun.Iboughtanextraticket，canIreturnmyticket?IchosenawrongdestinationwhenIboughtmyticket,didIneedtobuyaticketagain?C.略A.1.YoucanasktheCustomerServiceCenterforhelp.2.Thegatedoesn'twork,travelbeyonddestinationstation,overticketavailableandsoon.B.1.Youticketisunderpaid.Pleaseaddoneyuan.2.Theticketisinvalid.Itcanonlybeusedonthepurchaseday.3.Thebalanceinyoucardismorethan10yuan,soanadministrationfeeof5percentwillbecharged.4.如果驗票異常，票會從投票口彈出，閘門也不會打開。5.未使用的有效票如無法驗票，可以免費調(diào)換一張同樣的車票。C.1.CouldyoutellmewhatcanIdoforyou?2.Ican'tenterin.3.PleasefollowmetotheCustomerServiceCenter.4.Youarewelcome.1.3Trainrunning列車運行A.1.Thesubwayline4thefirstbusandthelastbustimeusually5:30-22:32.2.Line3toline4fromthesportscentertoPeople'sSquaretocatchthelastbus.3.Itis23:00,lasttraindestinedforSouthRailwayStationis22:30.4.People'sPark’sthefirstbusisat5:42,18minutestothetrainstation.B.1.首趟列車去步行街是6:00。地鐵是3分鐘的行車間隔時間。末班地鐵去火車站是23:00。我們錯過了最后一趟列車。C.略A.1.Inrushhours,thetrainheadwayis3minutes.2.Howoftendoesthetrainrun?3.Whenwillthenexttrainarrive?4.About3minutes,pleasewaitamoment.B.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.2.It’shardtosay,probably30minutes.3.YoucangetitattheServiceCenter.4.PleasegototheServiceCenter.5.Pleasegooutsidethestationandturnleft.You’llseetaxiwaitingthere.C.1.in2.knockedout3.with4.refund5.incase1.4Equipmentfailure設(shè)備故障A.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.2.It’shardtosay,probably20minutes.3.YoucangetitattheServiceCenter.4.PleasegototheserviceCenter.5.Pleasegooutsidethestationandturnright.You’llseebuseswaitingthere.B.略C.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.2.Minordelaysareoccurringandthetrainwillarrivein5minutes.3.Servicehasresumed,butittakesthetrain20minutestoarriveatthestation.4.Asthestationisthrongedwithpeopleandthetrainwon’tarriveuntil15minuteslater,Iadviseyoutotakethebusinstead.5.YoucangetarefundforyourticketattheServiceCenter.Part2PositionDescription崗位敘述2.1Primaryjob初級崗位Conductor/TicketInspector售票/檢票員A.ChineseFullnamesAbbreviatednames自動售檢票系統(tǒng)AutomaticFareCollection自動驗票機TicketCheckingMachine自動售票機TVM自動充值機AutomaticVendingMachineAVM單程票T儲值票Stored-valueticket員工票StaffTicketB.略C.1.售票/檢票員2.運營程序3.執(zhí)行；實現(xiàn)4.無效票5.單程票6.票務(wù)報表MetroHall

Patrol廳巡崗A.1.Checking2.responsibility3.platform4.emergency5.possibleB.1.幫助乘客，回答乘客詢問，特別注意幫助老、弱、病、殘及有困難的乘客。2.留意乘客攜帶的物品。嚴禁乘客攜帶危險品進站。3.禁止乘客攜帶超大、超長、超重的物品進站乘車，并對乘客耐心解釋。4.留意站廳乘客購票的情況。5.處理乘客事務(wù)，指引乘客到客服中心進行車票的處理。C.略PlatformConductor站臺崗A.1.equipment2.direct3.increase4.efficiency5.qualityB.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.2.Forthesafetyofpassengersinthesubway,youcannotsmokehere.3.Itshouldpulldownthehandleintheconditionofpassengersbeclampedortrailed.Itcansavealifewhentrainstops.4.Metroplatformscreendooranddooroftraincannotsynchronizedopen.5.Attention,please.Becauseofemergencycondition,weneedtoevacuationpassengersnow,thankyouforyourcooperation.C.略2.2Targetjob目標崗位PassengerAttendant客運值班員A.1.preventing2.superiors3.Supervise4.Security5.industryB.略C.1.客運值班員2.乘客緊急事件3.高質(zhì)量服務(wù)4.客運組織5.乘客問詢6.非運營時間7.值守車站8.統(tǒng)計當(dāng)日客流TheTransportationAttendant行車值班員A.1.Thetransportationattendantmainresponsibilityistocarryoutdispatchingorderstrictly.2.Workingouttransportationorganizationprograminaccordancewithdailytrainworkingdiagramandensuringsafeandorderlyoperation.3.Attendanton-dutyneedstopayattentiontosupervise,noticeeachpartsnormalorderofstation.4.Checkingthearrivalconditionofattendants,withoutpassengers'affairs.B.略C.1.escalator2.somewhere3.immediately4.atthesametime5.outof6.sothat2.3Expandjob拓展崗位TheTrainDispatcher行車調(diào)度員A.1.Traindispatcherimprovesthemeasuresofemergencysolutionpower.2.Shewantstofindajobofdispatcher.3.Iwouldliketobecomeanexcellenttraindispatcher.4.Traindispatchersupervisesallsortsofdrivingequipmentoperation,recorderrorhistory.B.略C.1.F2.F3.T4.TStationMasterOn-Duty值班站長A.1.值班站長應(yīng)定期檢查通過列車開行的情況并且及時避免交通堵塞。2.做好在安全方面工作防止無關(guān)人員靠近或進入收費亭。3.監(jiān)督整個班組員工遵守規(guī)章制度。4.掌握所有員工的工作職位，指導(dǎo)現(xiàn)場工作。5.經(jīng)常檢查車站設(shè)備。B.1.Aqualifiedstationmasteron-dutyneedsmakeanexampleandhighersenseofresponsibility,itisconcentratedexpressionandspecificreflectionofstationmasteron-dutyquality.2.Stationmasteron-dutyplaysroleinmanyplaces,notonlyassistsstationmastertofinishwork,butalsolooksaftermembersinclassfromprofessionalworktolife.3.Stationmasteron-dutyhaspowertohandleandevaluatestaffswhobreakregulations,rulesanddoharmtothesafetyofoperation,equipmentandpassengers.4.Whenstationmasterdoesnotinstation,stationmasteron-dutycarriesoutthejobresponsibilitiesofstationmaster.C.略CenterStationmaster中心站長A.1.T2.F3.F4.T5.TB.1.中心站長組織領(lǐng)導(dǎo)轄區(qū)各站員工開展車站全面運作，為乘客提供優(yōu)質(zhì)服務(wù)。2.不僅要對管理下的每個車站負責(zé)，而且還要執(zhí)行好每項工作。3.對地鐵車站每位員工有崗位調(diào)整權(quán)，監(jiān)督考核權(quán)。4.除了提高員工的工作技能，同時也需要提高員工思想引導(dǎo)和教育。5.5年以上軌道（鐵路）、地鐵公司站務(wù)管理崗（站長）行業(yè)相關(guān)崗位工作經(jīng)驗優(yōu)先。C.略Part3PrinciplesofOperationOrganization行車組織原則A.1.F2.T3.T4.F5.TB.1.Theturnoutissetaspositionfixed,andtheturnoutnameisdisplayedinyellow.Theturnoutissetasonreverseposition,andtheturnoutnameisdisplayedinyellow.Theturnoutissetasunlocked,whichmeansthatturnoutsseparatelylockedwillbereleasedunconditionally.4.The“power-onunlocking”buttonlampisoffatnormaltimes.Whentwointerlockingmachinesreset,the“power-onunlocking”buttonappearsandturnsred.Now,thewholeinterlockingareaislocked.5.Whenasignalisunabletoopennormallyforcertainreasons,youcanopenguidingsignals.C.Dispatchingdirector,informationdispatcher,operationdispatcher,powerdispatcher,driverofpassengertrain,vehicleengineeronduty,depotdispatcher,maintenancedispatcher.Part4TrainOperation列車運行A.1.Railtransitoperationcontrolcenterincludespowersupplysystemandmaincontrolcenterthattocommandtrainssafeoperationinthewholeline.2.Themainfunctionsofoperationcontrolcenterareoperationdispatchandequipmentdispatch.3.Underthenormalcircumstance,dispatcherneednottobothertrainsoperation.4.Aftertrainfullautomationtransformed,thetrainintervalsdecreasedalot.5.Metrobuiltperfectfirealarmsystemtoensurethepassengerssaferiding.B.1.你可以在客服中心取得退票費和一封道歉信。2.地鐵的信號系統(tǒng)發(fā)生故障，目前暫停營運。3.或許列車延誤了，列車會在2分鐘內(nèi)到達。4.列車服務(wù)已恢復(fù)，但是列車花費了20分鐘才到達車站。5.由于車站擠滿了人并且列車在20分鐘后才會到，我建議你去乘坐公交車。C.1.emergency2.scared3.pulled4.forcing5.between6.atallPart5MaintenanceandConstructionofEquipment設(shè)備檢修施工A.1.Ifyoususpecttheequipmenthasproblem,workwithmaintenancedepartmenttoidentifyandrepairit.Maintenancepersonnelanalysescommontroubleintheelectromechanicalmaintenanceequipment,putforwardsomesuggestionstomaintain.3.Thegovernmenthasdemandedaprobeintotheaccidentandaskedallsubwayoperatorstocheckthesefacilities.4.Local

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metroconstructioninfluencesonnearbyexistingstructures.B.略C.1.T2.F3.T5.FPart6OperationOrganizationinAbnormalSituations非正常情況下的行車組織A.1.F2.T3.F4.T5.TB.1.traindriver2.operationdispatcher3.OCC4.trainguider5.shuntingleaderC.略D.1.inthetunnel2.Serviceissuspended3.wearesafetynow4.Youjustwalktotheendoftrain5.totransfertoanothertrainPart7ShuntingOperation調(diào)車作業(yè)A.1.Theshuntingoperationplanisaspecificplanthatruledtrainsethow