DB43-T 923-2023 高速公路服務(wù)區(qū)服務(wù)管理規(guī)范

ICS

03.220.20CCS

R

43湖 南 省 地 方 標(biāo) 準(zhǔn)DB43/T

923—2023代替

高速公路服務(wù)區(qū)服務(wù)管理規(guī)范Specification

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service

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management

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expressway

service

area2023

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02

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17

發(fā)布

2023

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實(shí)施湖南省市場(chǎng)監(jiān)督管理局

發(fā)

布DB43/T

2023目 次························································································································

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DB43/T

2023

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DB43/T

2023前言

923-2014

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2014

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923-2014

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節(jié)）；DB43/T

2023

“零售”、“餐飲”、“車輛維修”、“客房”、“車輛加水”、“停車場(chǎng)”中“安全要求”及

5.3.6.15.5.6.1

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）；

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）；

）；——增加了“餐飲”中在就餐區(qū)增設(shè)警示標(biāo)識(shí)的規(guī)定（見

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5.3.4.4）；

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2014

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6.1.6.5）；

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）；——更改了“公共廁所”的衛(wèi)生規(guī)定（見

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節(jié)）；DB43/T

2023

節(jié)）；

章）；

DB43/T

2023高速公路服務(wù)區(qū)服務(wù)管理規(guī)范

management

management

service

DB43/T

2023

4.1.2.3

應(yīng)提供符合國家規(guī)定的飲用水和生活用水。應(yīng)建立完善的飲用水使用、監(jiān)測(cè)等相關(guān)制度，確

4.1.4.1

應(yīng)制定信息工作管理制度和數(shù)據(jù)安全管理制度，規(guī)范服務(wù)區(qū)各項(xiàng)信息處理及服務(wù)工作，保證4.1.4.2

應(yīng)按國家相關(guān)規(guī)定和行政主管部門要求，及時(shí)、準(zhǔn)確的處理服務(wù)區(qū)各項(xiàng)信息的接收、傳達(dá)、

4.1.4.4

應(yīng)逐步建立及完善信息綜合管理平臺(tái)，并能與上級(jí)管理單位監(jiān)控通信平臺(tái)實(shí)現(xiàn)信息互通，滿

DB43/T

2023

4.2.2.1

具備潮汐服務(wù)功能的服務(wù)區(qū)單邊客流量達(dá)到合理容納流量時(shí)即可啟動(dòng)潮汐服務(wù)管理，需開放

4.3.1.2

應(yīng)建立日常檢查維護(hù)工作責(zé)任制，有專人負(fù)責(zé)設(shè)備維護(hù)，定期檢查設(shè)備的運(yùn)行狀況，出現(xiàn)問4.3.1.3

應(yīng)建立健全維修養(yǎng)護(hù)制度，及時(shí)管養(yǎng)和更新，適時(shí)啟動(dòng)中修、大修工程，以確保設(shè)施設(shè)備完

4.3.2.1

服務(wù)區(qū)資產(chǎn)主要包括建筑物、構(gòu)筑物、經(jīng)營區(qū)及公共區(qū)配套設(shè)施設(shè)備、交通工具、辦公用品

4.3.3.1

改造期間，應(yīng)根據(jù)車流及人流情況，對(duì)車輛能源補(bǔ)給、零售、餐飲、衛(wèi)生間等合理規(guī)劃、多

4.4.1.1

運(yùn)營單位和經(jīng)營單位宜結(jié)合地域特點(diǎn)，開展服務(wù)區(qū)與旅游、物流、文化、商業(yè)、產(chǎn)業(yè)的融合

4.4.2.1

應(yīng)建立健全生態(tài)環(huán)境保護(hù)和資源節(jié)約集約利用制度，落實(shí)節(jié)能減排責(zé)任，實(shí)現(xiàn)節(jié)能降耗全過4.4.2.2

應(yīng)對(duì)污水處理設(shè)施設(shè)備進(jìn)行運(yùn)行效率管控，實(shí)現(xiàn)污水全收集、全處理，定期檢測(cè)，保證污水

DB43/T

2023

5.1.4.1

車輛能源補(bǔ)給設(shè)施環(huán)境應(yīng)干凈整潔，保持設(shè)備表面清潔，做到無雜物、垃圾、積水、積塵、

DB43/T

2023

5.2.2.3

零售商品宜以生活必需品、食品、特產(chǎn)、紀(jì)念品為主；營業(yè)員應(yīng)熟悉所有商品的名稱、價(jià)格

DB43/T

2023

DB43/T

2023

24

11:30

17:00

5.3.3.1

應(yīng)提供優(yōu)質(zhì)餐飲服務(wù)，可采取快餐、點(diǎn)餐、自助餐等形式。飯菜應(yīng)品種、形式多樣，價(jià)格合5.3.3.2

肉類、乳類、酒類、冷凍食品、調(diào)味品及食品添加劑等原料采購渠道正規(guī)，采購時(shí)應(yīng)向售方

5.3.3.4

蔬菜瓜果加工后不應(yīng)有泥沙、雜物、昆蟲等；肉類加工后不應(yīng)有血、毛、污物等；水產(chǎn)品加

48

DB43/T

2023

炊具、板、刀具生熟食分開設(shè)置并定時(shí)煮沸消毒；各種蓋布、與其他物品混放；

毛巾、浴巾、洗漱用品、洗漱用玻璃杯、煙灰缸、茶杯、垃圾桶、拖鞋、滅蚊蠅設(shè)備、滅DB43/T

2023

5.4.3.1

車輛維修前，應(yīng)與車主簽訂合同或托修單，明確維修項(xiàng)目、費(fèi)用、質(zhì)量保證期和雙方責(zé)任；5.4.3.2

對(duì)維修配件、材料的質(zhì)量負(fù)責(zé)，不應(yīng)使用假冒、偽劣配件和材料；維修配件、材料應(yīng)有進(jìn)出

5.4.4.3

區(qū)域內(nèi)的維修車輛，應(yīng)有固定的修理車位；在修理期間，應(yīng)注意保持現(xiàn)場(chǎng)衛(wèi)生；維修車輛離

DB43/T

2023

5.5.2.1

5.5.3.1

客房用品、用具，各類設(shè)施、設(shè)備等應(yīng)整潔、齊全和完好；床上用品及衛(wèi)生間用品、用具、

24

5.5.5.3

應(yīng)在客房明顯區(qū)域設(shè)置消防安全疏散路線圖，并在疏散通道和出口等重點(diǎn)區(qū)域設(shè)置疏散指示

抽水泵、蓄水罐、加水水槍、輸水管道、電控箱、加水房、泥沙沉淀池DB43/T

2023

大便廁位（具有隔斷板、門、衣帽鉤、便紙籠）、大便沖水設(shè)備、小便池、小便沖成人坐便位、兒童坐便位、兒童小便位、成人洗手盆、兒童洗手盆、有嬰兒臺(tái)功能

DB43/T

2023

6.1.3.1

牲畜運(yùn)輸車輛停放區(qū)域應(yīng)就近設(shè)置專門的供水設(shè)施，便于對(duì)所運(yùn)輸?shù)纳筮M(jìn)行降溫，對(duì)該區(qū)

配置項(xiàng)目

DB43/T

2023

DB43/T

2023

10

10

在顯著位置設(shè)置監(jiān)督公示欄，公開服務(wù)承諾、服務(wù)內(nèi)容、經(jīng)

DB43/T

2023

11

11

12

12

7.1.2.1

應(yīng)建立安防設(shè)施設(shè)備使用責(zé)任制，監(jiān)控人員應(yīng)履行監(jiān)控職責(zé)；設(shè)備操作應(yīng)按操作流程執(zhí)行，未經(jīng)允許不應(yīng)隨意更改系統(tǒng)設(shè)置，非監(jiān)控人員不應(yīng)操作設(shè)備。7.1.2.2

應(yīng)建立監(jiān)控?cái)?shù)據(jù)保密及使用登記制度，對(duì)監(jiān)控?cái)?shù)據(jù)的調(diào)取人員、調(diào)取時(shí)間、調(diào)取用途等事項(xiàng)

7.1.3.1

應(yīng)每天做好安防設(shè)備維護(hù)及監(jiān)控工作記錄，定期做好數(shù)據(jù)備份，不應(yīng)擅自更改、破壞保存期7.1.3.2

應(yīng)確保安防設(shè)備正常運(yùn)行，在人員配置、技術(shù)裝備、經(jīng)費(fèi)預(yù)算等方面給予保障，服務(wù)區(qū)在改

污水處理、油煙污染物處理系統(tǒng)維護(hù)人員，垃圾處理工作人員，綠化維護(hù)DB43/T

2023

13

13

7.2.2.1

應(yīng)設(shè)有污水處理、油煙污染物處理系統(tǒng)維護(hù)人員、垃圾處理工作人員及綠化維護(hù)人員，明確

5m

次；

DB43/T

2023

14

14

7.3.2.1

信息發(fā)布和查詢服務(wù)應(yīng)提供電子地圖、即時(shí)路況、氣象預(yù)報(bào)、服務(wù)區(qū)功能介紹、道路沿線城

15

15

低壓配電柜、供電線路、柴油發(fā)電機(jī)組水泵房、給水泵、水泵控制柜、配電柜、閥門、儲(chǔ)水池、污水池、供水管DB43/T

2023

16

16

DB43/T

2023

DB43/T

2023

8.1.3

應(yīng)按照突發(fā)公共事件應(yīng)急體系建設(shè)的要求，制定完善應(yīng)急預(yù)案，強(qiáng)化應(yīng)急處置管理，提高應(yīng)對(duì)

8.1.5

應(yīng)加強(qiáng)應(yīng)急物資儲(chǔ)備，組建應(yīng)急救援隊(duì)伍，組織實(shí)施突發(fā)事件和重大節(jié)假日應(yīng)急服務(wù)演練，全

DB43/T

2023

8.3.2.2

應(yīng)加強(qiáng)室內(nèi)場(chǎng)所通風(fēng)