潛在質(zhì)量風(fēng)險(xiǎn)問題預(yù)警和已發(fā)生質(zhì)量風(fēng)險(xiǎn)問題的報(bào)警流程

潛在質(zhì)量風(fēng)險(xiǎn)問題預(yù)警和

已發(fā)生質(zhì)量風(fēng)險(xiǎn)問題的報(bào)警流程

1SGM

Confidential培訓(xùn)材料Potential

Quality

RiskIssues

Escalation

&

Existed

Quality

RiskIssuesAlarm

Process一、背景Background二、

改進(jìn)方案ImprovementProposal三、潛在的和已發(fā)生高風(fēng)險(xiǎn)的質(zhì)量問題定義Definition

of

potential/existed

highrisk

issues四、各區(qū)域潛在和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題報(bào)警流程Alarm

processof

eachareas五、公司潛在和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題報(bào)警流程Quality

Issues＆Parts

Escalation

Process2SGM

Confidential主要內(nèi)容

AgendaSGM

ConfidentialGIFACT－全球市場調(diào)查信息交流工作組DPAC－GCA－TIR－SRR－缺陷產(chǎn)品管理中心全球客戶評審試驗(yàn)故障報(bào)告壞路異響及管路評估

相關(guān)術(shù)語介紹PET－項(xiàng)目實(shí)施小組PPR－項(xiàng)目進(jìn)展匯報(bào)PDI－發(fā)運(yùn)前檢查JDP－J.D PowerFPE－市場表現(xiàn)評估根據(jù)公司當(dāng)前要求對原有報(bào)警流程進(jìn)行了更新：在執(zhí)行原有報(bào)警流程的基礎(chǔ)上，強(qiáng)化潛在高風(fēng)險(xiǎn)質(zhì)量問題的預(yù)警和加快已發(fā)生高風(fēng)險(xiǎn)質(zhì)量問題的報(bào)警，提升工程師和各級管理層對預(yù)警的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題審核的力度和深度。分為新產(chǎn)品開發(fā)高風(fēng)險(xiǎn)質(zhì)量問題、現(xiàn)有產(chǎn)品高風(fēng)險(xiǎn)質(zhì)量問題和售后產(chǎn)品高風(fēng)險(xiǎn)質(zhì)量問題的預(yù)警和報(bào)警．Update

original

alarmprocess

according

to

current

company

requirement:

Based

on

original

alarm

system,

enhancepotential

high

risk

issues

escalation

and

speed

up

alarm

of

existed

quality

issues

to

improve

qualityissues

auditing

of

engineers

and

management

.

The

process

is

divided

into

new

project,

currentproduction

and

after

sales

stages.報(bào)警路徑規(guī)范信息傳遞加快信息來源明確報(bào)警標(biāo)準(zhǔn)一致預(yù)警和報(bào)警alarm/escalation現(xiàn)生產(chǎn)質(zhì)量問題Current

product

issues4SGM

ConfidentialNewprogramAftersalesCriteria

incommonResource

informalQuicker

information

transferRegulated

alarm

process一、背景

BackgroundClear

information

source? 根據(jù)上級公司在評審SGM產(chǎn)品安全時(shí)提出的改進(jìn)建議，需要對現(xiàn)行的質(zhì)量報(bào)警流程，增加問題解決跟蹤環(huán)節(jié)，并增加SGM重大問題上報(bào)上汽的內(nèi)容。同時(shí)對原有二級流程TS-070-033《上海通用質(zhì)量報(bào)警和上升流程》和TS-070-024《供應(yīng)商潛在質(zhì)量風(fēng)險(xiǎn)預(yù)警和規(guī)避程序》的整合和更新。According

to

SAICproduct

safety

on-site

visitimprovingsuggestion

need

to

addissue

solvingtracking

process,

andmajor

safety

issues

need

to

report

to

SAIC.? 質(zhì)量部管理層要求對現(xiàn)有的報(bào)警流程在原有基礎(chǔ)上進(jìn)一步優(yōu)化，形成PDCA的完整流程，滿足公司業(yè)務(wù)發(fā)展的需要。QD

management

requested

that

the

current

quality

alertprocess

need

to

be

optimized,

to

form

PDCAcomplete

process,to

meet

SGM

business

developmentrequirement.5SGM

Confidential二、改進(jìn)方案

Improvement

Proposal對現(xiàn)有公司級高風(fēng)險(xiǎn)質(zhì)量問題報(bào)警流程進(jìn)行了優(yōu)化；Optimized

current

alarm

process

of

company

high

risk

issues；1．簡化并明確了各區(qū)域內(nèi)部預(yù)警和報(bào)警流程與QD的具體接口科室；(PATAC，SQE，PC&L，QD，VD／PTD，MD)Established

each

section

of

QDconnect

to

every

other

Department

internalescalation

&

alarm

process

(PATAC，SQE，PC&L，QD，VD／PTD，MD)2．強(qiáng)化了現(xiàn)有流程中未提及的問題跟蹤解決關(guān)閉環(huán)節(jié)并形成PDCA閉環(huán)（詳見第22頁）Enhance

problem

tracking

&

solving

which

is

not

include

in

currentprocess

&

made

PDCA. (Detail

see

Page

22)3．增加SGM重大問題上報(bào)SAIC的內(nèi)容AddSGM

Important

Issue

escalated

to

SAIC

content.6SGM

Confidential5．已預(yù)警和報(bào)警高風(fēng)險(xiǎn)質(zhì)量問題的驗(yàn)證關(guān)閉和歸檔；

Escalated

/

Alarmed

high

risk

quality

issues

close

&

filed各區(qū)域高風(fēng)險(xiǎn)質(zhì)量問題

High

riskqualityissues

of

each

areas按規(guī)定的問題解決流程執(zhí)行Implementregulated

problemsolving

processQD對應(yīng)高級經(jīng)理確認(rèn)

驗(yàn)證關(guān)閉和資料歸檔

QDSeniorManagersconfirm

validation,closingand

dcmts.filed是

YesFPE是否存在安全法規(guī)和Spill風(fēng)險(xiǎn)？Safety,legal

orSpills?QD對應(yīng)各區(qū)域高級經(jīng)理QDSeniorManagersFPE確認(rèn)驗(yàn)證關(guān)閉和資料歸檔FPE

confirm

validation,closinganddocumentsfiled否

No是否存在安全法規(guī)和Spill風(fēng)險(xiǎn)？Safety,legal

orSpills?是

Yes否

NoQD對應(yīng)各區(qū)域高級經(jīng)理QDSeniorManagers原流程

Old

Process7SGM

Confidential5．已預(yù)警和報(bào)警高風(fēng)險(xiǎn)質(zhì)量問題的驗(yàn)證關(guān)閉和歸檔；

Escalated

/

Alarmed

high

risk

quality

issues

close

&

filed改進(jìn)流程

NewProcess各區(qū)域高風(fēng)險(xiǎn)質(zhì)量問題

High

riskqualityissues

of

each

areas按規(guī)定的問題解決流程執(zhí)行Implementregulatedproblemsolvingprocess是

YesFPE是否存在安全法規(guī)和Spill風(fēng)險(xiǎn)？Safety,legal

orSpills?QD對應(yīng)各區(qū)域高級經(jīng)理

QDSeniorManagersFPE確認(rèn)驗(yàn)證關(guān)閉和資料歸檔FPE

confirm

validation,closinganddocumentsfiledQD對應(yīng)高級經(jīng)理確認(rèn)

驗(yàn)證關(guān)閉和資料歸檔

QDSeniorManagersconfirm

validation,closinganddcmts.filed否

NoQD對應(yīng)各區(qū)域高級經(jīng)理QDSeniorManagers8SGM

Confidential三、潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題定義Definition

of

potential

/existed

high

risk

issues分類原則：按問題對產(chǎn)生質(zhì)量風(fēng)險(xiǎn)的嚴(yán)重度Sorting

rule:Graveness

degree

of

quality

risk1．影響安全，法規(guī)，walk-home的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；

Potential

/

Existed

high

quality

risk

issues

of

safety,

legal

&

walk-home

failures2．重大功能性抱怨的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；Potential

/

Existed

high

quality

risk

issues

of

functional

customer

complains3．不可制造或停線30分鐘以上的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；Potential

/

Existed

high

quality

risk

issues

of

unmanufacturable

or

cause

over

30mins

Linestopping4．供應(yīng)商八種變更引起的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；

Potential

/

Existed

high

quality

risk

issues

caused

by

suppliers’

8

changes5．全球供應(yīng)商預(yù)警的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；Potential

/

Existed

high

quality

risk

issues

alarmed

by

global

suppliers6.供應(yīng)商產(chǎn)能瓶頸引起的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；Potential

/

Existed

high

quality

risk

issues

caused

bysuppliers’

production

capability9SGM

Confidential7．零件包裝設(shè)計(jì)無法滿足質(zhì)量要求；The

parts

package

design

can’t

meet

quality

requirement8．?dāng)帱c(diǎn)控制失效，混料／錯(cuò)料和已識別的問題零件已裝車；BP

failure,

Mixed

or

wrong

materials,

and

issue

parts

in

building

already9．批量性的潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題；

（批量按各區(qū)域原有定義）；Potential

/

Existed

highquality

risk

issues

in

batch10．符合質(zhì)量前饋報(bào)警條件的各種情況（具體見質(zhì)量前饋反饋流程）；

All

conditions

meet

quality

feedward

requirements11．其他可能引發(fā)公司公關(guān)危機(jī)或法律糾紛的問題案例；Others

which

may

cause

company

Public

Relationship

crisis

or

low

issues12．

GFACT和DPAC問題；GFACT

&

DPAC13.

其他或引起項(xiàng)目進(jìn)度延遲的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)Otherrisk

issues

or

may

cause

new

program

delay

issues10SGM

ConfidentialSMTEQDVAPIREQR1.

影響安全，法規(guī)，walk-home;2.

重大售后抱怨功能性問題;3.

裝配/制造不可或嚴(yán)重影響生產(chǎn)的問題;4.

涉及材料，管路，腐蝕，緊固件或非電子SMT與電子相關(guān)的問題;NoAllSMT/EQD1級問題;2級問題（不包括S&R）;3級問題（<20%周期）;QD-PDQ/PTQ四．PATAC

新產(chǎn)品開發(fā)高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程PATAC

high

risk

issues

escalation

&

alarm

process

of

NewprojectPETEPC即時(shí)

Intime即時(shí)

Intime觸發(fā)條件

1TriggerCriteria1觸發(fā)條件

2Trigger

Criteria2

報(bào)警條件2

Alert

Criteria2符合FPE

Entry

Report要求Meet

FPE

entry

requirement

報(bào)警條件1Alert

Criteria1See

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart是否影響現(xiàn)有產(chǎn)品Impact

currentproduct11SGM

ConfidentialYes供應(yīng)商開發(fā)及制帶條件的工EWO/TWO造相關(guān)supplierandMFG

issue程認(rèn)可Temp.eng.

approvalPIT/CIT

Issueafter

eng.approvalSILTIR1.

VAPIR（包括PEM/QD/SQE/ME/EQD）review，確定為高風(fēng)險(xiǎn)的事項(xiàng);2.

不滿足整車PQRR/PT質(zhì)量閥開閥條件;四．SQE新產(chǎn)品開發(fā)高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程SQE

high

risk

issues

escalation

&

alarm

process

of

NewprojectCommodityTeamPDTSMTQD-PDQ/PTQSQ

StaffMeetingSMT

SQareaSQEPET1裝配失敗率高；2

裝配中異常斷裂損壞；3連接件失敗率高；

報(bào)警條件

Alert

Criteria1.

影響安全，法規(guī)，walk-home；2.

重大的功能性抱怨問題；3.

供應(yīng)商八種變更引起的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；4.

全球供應(yīng)商預(yù)警的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；1.

可靠性實(shí)驗(yàn)方法不確定；2.

可靠性實(shí)驗(yàn)失??；3.

計(jì)算機(jī)/軟模模擬出的工藝性差；4.

設(shè)計(jì)方案工藝性差；5.

PPAP異常情況（合格率低，工裝穩(wěn)定性，工裝調(diào)整困難，設(shè)備異常）；6.

關(guān)鍵工藝控制無法落實(shí)；7.

供應(yīng)商的八種變更；8.

帶條件認(rèn)可的PSA（涉及質(zhì)量風(fēng)險(xiǎn)）;即時(shí)

IntimeSee

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart供應(yīng)商報(bào)警問題Supplieralert

issuesAPQP

過程問題APQP

processissues走訪發(fā)現(xiàn)的高風(fēng)險(xiǎn)問題Cross

function

team

visitfound

high

riskissuesLaunch

階段在SGM現(xiàn)場發(fā)現(xiàn)的異常問題

Launch

periodSGM

on-sitefound

issues

觸

發(fā)

條件

1Trigger

Criteria

1

觸

發(fā)

條件

2

Trigger

Criteria

212SGM

ConfidentialCommodityTeamPDTSMTQD-VQ/PTQ/FPESQ

StaffMeetingSMT

SQareaSQEPET

報(bào)警條件

Alert

Criteria2 生產(chǎn)現(xiàn)場異常情況（合格率低，工裝穩(wěn)定性，工裝調(diào)整困難，設(shè)備異常）；3 關(guān)鍵工藝控制無法落實(shí)；4．供應(yīng)商的八種變更；5．全球供應(yīng)商預(yù)警的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；6. 供應(yīng)商產(chǎn)能瓶頸引起的質(zhì)量風(fēng)險(xiǎn)；1.

影響安全，法規(guī)，walk-home；2.

重大的功能性抱怨問題；3.

供應(yīng)商八種變更引起的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；4.

全球供應(yīng)商預(yù)警的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；5.

供應(yīng)商產(chǎn)能瓶頸引起的高質(zhì)量風(fēng)險(xiǎn)；即時(shí)

Intime四．SQE現(xiàn)生產(chǎn)高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程SQE

high

risk

issues

escalation

&

alarm

process

of

Current

prod.觸發(fā)條件Trigger

Criteria1.

可靠性實(shí)驗(yàn)失敗；See

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart13SGM

ConfidentialAPQP

過程問題APQP

Process

Issues聯(lián)合走訪發(fā)現(xiàn)的高風(fēng)險(xiǎn)問題Cross

functionTeam

visitfound

high

riskissues.供應(yīng)商報(bào)警問題Supplieralert

issues四．整車制造高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程MFG

high

risk

issues

escalation

&

alarm

process－安全／法規(guī)類問題＆會造成客戶步行回家（Walk

Home）的問題－重大的功能性問題；－批量性質(zhì)量問題；－制造停線的質(zhì)量問題；QD-VQ/PTQ-

JPH變化大于等于10％；-

關(guān)鍵設(shè)備（加液設(shè)備／QCOS工具／涂膠機(jī)器人）出現(xiàn)重大工藝參數(shù)調(diào)整；（如：超出ME

規(guī)定參數(shù)范圍）；-

原有操作改為外包供應(yīng)商；-

折邊模／沖壓模出現(xiàn)重大修模；（如：需到模具供應(yīng)商處修理或供應(yīng)商派人修理項(xiàng)目）；-

涉及ME發(fā)放的所有焊點(diǎn)，車身對其進(jìn)行焊接工藝和工位的調(diào)整；-各區(qū)域影響質(zhì)量配合評估的關(guān)鍵工序及工藝調(diào)整的關(guān)鍵操作項(xiàng)目；-

車型Phase

out；1.

影響安全，法規(guī)，walk-home；2.

重大的功能性抱怨問題；3.

不可制造或無對策的停線質(zhì)量問題；4.

批量性質(zhì)量無法解決和控制的問題；即時(shí)

Intime有潛在質(zhì)量風(fēng)險(xiǎn)的問題Potentialquality

riskissues

前

饋

報(bào)警條件

Forward

Alert

Criteria

觸

發(fā)

條件

1

Trigger

Criteria

1報(bào)警條件Alert

Criteria突發(fā)的質(zhì)量問題Emergent

quality

issuesSee

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&

TrackingFlow

Chart工廠內(nèi)部質(zhì)量報(bào)警流程

Plant

internal

qualityalert

process質(zhì)量前饋報(bào)警

Quality

forwardalert14SGM

ConfidentialPET(NPM)/LPM高級經(jīng)理生產(chǎn)計(jì)劃與物流總監(jiān)PC&L

Director(NPM)/MSO高級經(jīng)理

SeniroMgr.(NPM)/LPM/PA (NPM)/PCO/LPM/高級經(jīng)理

SeniorMgr.

PA高級經(jīng)理

SeniorMgr.(NPM)/VL高級經(jīng)理QD-VQ/PTQ/PDQ觸發(fā)條件

Trigger

Criteria

報(bào)警條件

Alert

Criteria1.

零件包裝設(shè)計(jì)無法滿足質(zhì)量要求Package

design

can’t

meet

qualityrequirement2．?dāng)帱c(diǎn)控制失效，混料／錯(cuò)料和已識別的問題零件已裝車 B/Pfailed,

mixed/wrongparts

andidentified

issue

parts

havebeeninstalled

onthe

vehicle四．PC&L高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程PCL

high

risk

issues

escalation

&

alarm

process即時(shí)

I

n

Time(項(xiàng)目階段)包裝設(shè)計(jì)不滿足質(zhì)量要求Packaging

design

notmeet

quality

requirement(項(xiàng)目階段)斷點(diǎn)控制失效

B/P

failure(項(xiàng)目階段)問題零件控制失效Defect

partscontrolfailed(項(xiàng)目階段)現(xiàn)場混錯(cuò)料件控制失效Parts

mixturecontrol

failed(項(xiàng)目階段)車輛質(zhì)損率上升Vehicle

transportationdamage

rate

increased質(zhì)損率超標(biāo)且無解決方案Damage

rateexceed

target

andnosolution新項(xiàng)目設(shè)計(jì)無法滿足質(zhì)量要求Newprogram

design

can’tmeet

quality

requirementSee

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22

報(bào)警跟蹤流程See

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22

Alert

&TrackingFlow

Chart副總經(jīng)理15SGM

ConfidentialPT

PQMPPRPT

PET1.新產(chǎn)品開發(fā)過程中發(fā)生EWO／TWO的高風(fēng)險(xiǎn)零件質(zhì)量問題。第三方或現(xiàn)場物流錯(cuò)料、混料、清潔度引起的重大問題。1.APQP中高風(fēng)險(xiǎn)供應(yīng)商（包括全球供應(yīng)商）質(zhì)量問題。2.

臨時(shí)重大更改（供應(yīng)商、材料、過程、異地生產(chǎn)等）。3.

帶條件認(rèn)可的PSA（涉及到質(zhì)量和產(chǎn)能風(fēng)險(xiǎn)）。1.

PT試驗(yàn)（臺架、標(biāo)定等）和整車試驗(yàn)過程中影響新項(xiàng)目質(zhì)量閥開啟/項(xiàng)目按時(shí)啟動(dòng)的高風(fēng)險(xiǎn)質(zhì)量/零件質(zhì)量問題。2.

項(xiàng)目開發(fā)及試驗(yàn)過程中影響到現(xiàn)有產(chǎn)品Carryover的高風(fēng)險(xiǎn)零件質(zhì)量問題。3．PT全球報(bào)警的高風(fēng)險(xiǎn)問題LQM1.

launch過程中發(fā)現(xiàn)的關(guān)鍵零件功能性重大質(zhì)量問題2.

工藝更改或設(shè)備等引起關(guān)鍵零件功能性重大質(zhì)量問題觸發(fā)條件

Trigger

Criteria

報(bào)警條件

Alarm

CriteriaInfo.QD-PTQ1.

影響安全，法規(guī)，walk-home；2.

重大的功能性抱怨問題；3.

制造不可或停線30分鐘以上；4.

供應(yīng)商八種變更引起的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；5.

全球供應(yīng)商預(yù)警的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；PATAC／EQDPATAC四．PT

新產(chǎn)品開發(fā)高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程PT

high

risk

issues

escalation

&

alarm

process

of

Newproject即時(shí)

IntimeSee

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart16SGM

ConfidentialPC&LSQESGMSQE高級經(jīng)理SQE

Senior

Mgr.PC&L高級經(jīng)理PC&L

Senior

Mgr.Spill問題：1.導(dǎo)致一個(gè)班次以上，不同車型產(chǎn)量計(jì)劃被調(diào)整。2.100輛以上的整車被做特殊檢查、測試和返修，總共不低于10個(gè)小時(shí)。3.PT30分鐘以上停線PT內(nèi)部質(zhì)量中斷：1.

造成PT產(chǎn)品（發(fā)動(dòng)機(jī)或變速箱）被暫停發(fā)運(yùn)問題；2.

造成對批量（n

≥200臺）的報(bào)交入庫產(chǎn)品采取遏制行動(dòng)的質(zhì)量問題。3

GCA50分問題

>

3；PDI問題>

3。4．PT全球報(bào)警問題；1.JDP/Warranty售后風(fēng)險(xiǎn)；SpillGLOBAL項(xiàng)目同一零件在GM其他工廠出現(xiàn)有溢出風(fēng)險(xiǎn)的質(zhì)量問題的零件。SQE1.

由于物流原因(包裝，儲存，運(yùn)輸)造成零部件生銹，發(fā)霉等表面質(zhì)量問題。2.

由第三方物流分包裝造成的零件錯(cuò)料，混料，清潔度等質(zhì)量問題。3.

物流在現(xiàn)場工作（現(xiàn)場操作、斷點(diǎn)、PTR過程）中造成的質(zhì)量問題.1.

供應(yīng)商八種變更及引起潛在的和已發(fā)生的高風(fēng)險(xiǎn)質(zhì)量問題（包括分供方）2.

供應(yīng)商現(xiàn)場各種異常情況：（需緊急切換一級供應(yīng)商、二級供應(yīng)商（原材料、分零件）、設(shè)計(jì)變更、過程變更可能導(dǎo)致質(zhì)量風(fēng)險(xiǎn)的零件）。3

Global預(yù)警的有溢出風(fēng)險(xiǎn)的質(zhì)量問題；QD-PTQ1.

影響安全，法規(guī)，walk-home；2.

重大的功能性抱怨問題；Alert

Criteria

3.

不可制造或無對策的停線質(zhì)量問題；4.

供應(yīng)商八種變更引起的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；5.

全球供應(yīng)商預(yù)警的高風(fēng)險(xiǎn)質(zhì)量問題和零件質(zhì)量風(fēng)險(xiǎn)；6.

批量性質(zhì)量無法解決和控制的問題；四．PT

現(xiàn)有產(chǎn)品開發(fā)高風(fēng)險(xiǎn)質(zhì)量問題預(yù)警及報(bào)警流程PT

high

risk

issues

escalation

&

alarm

process

of

CurrentProd.即時(shí)

IntimePT制造質(zhì)量問題（包括GMPT采購的零部件）/鑄鍛質(zhì)量問題

PT

manufacturingquality

issues整車售后質(zhì)量問題－－同整車流程，與QE接口

Vehicle

aftersales

quality

issues外購整機(jī)PT產(chǎn)品質(zhì)量問題

Outsourcing

PTquality

issues供應(yīng)商零件質(zhì)量問題Supplier

partquality

issuesPC&L質(zhì)量問題PC&L

qualityissues觸發(fā)條件Trigger

Criteria報(bào)

警條件

See

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart7.

斷點(diǎn)控制失效，混料／錯(cuò)料和已識別的問題零件已裝車；17ConfidentialPQE／PQM/PTQ高級經(jīng)理PQE／PQM/PTQ

Senior

Mgr.VDC

PDI問題VDC

PDIissuesSpill問題SpillVQ高級經(jīng)理VQ

Senior

Mgr.1.導(dǎo)致一個(gè)班次以上，不同車型產(chǎn)量計(jì)劃被調(diào)整

Production

plan

has

been

rescheduled

exceed

1

shift2.

100輛以上的整車被做特殊檢查、測試和返修，總共不低于10個(gè)小時(shí)Aminimum

of

100

vehicles

have

been

special

checked,re-test

or

reworked

that

has

driven

a

minimum

of

10hrs;3.總裝30分鐘以上停線GAdowntime

exceed

30min.四．質(zhì)量部新產(chǎn)品開發(fā)和售前內(nèi)部報(bào)警流程QD

internal

alarm

process

of

Newproject

develop

&

before

sales即時(shí)

In

timeSee

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart試驗(yàn)驗(yàn)證A/B問題Verification

Class

A/B

issuesPQRR預(yù)評審紅色交付物或?qū)е沦|(zhì)量閥關(guān)閉、延遲的問題PQRR

preview

reddeliverableor

will

result

in

PQRRcloseordelayissuesFPE高級經(jīng)理

FPE

Senior

Mgr.18SGM

ConfidentialGCAP問題GCAPriority

issuesGCA優(yōu)先級問題GCA

Priority

issuesFPE

高級經(jīng)理FPE

Senior

Mgr.NoYesPQE高級經(jīng)理PQESenior

Mgr.1.A類問題≥2起;B類問題≥3起;C類問題≥5起;2.小組評價(jià)有市場風(fēng)險(xiǎn)，公共危機(jī)的問題MD售后質(zhì)量信息高級經(jīng)理

TACWarranty1.

售后質(zhì)量信息例會一致認(rèn)為有批量性質(zhì)量風(fēng)險(xiǎn)的A、B類質(zhì)量問題，以及其他可能引發(fā)公司公關(guān)危機(jī)或法律糾紛的問題案例。

2.月度評審中A類和B類問題2MIS的表現(xiàn)連續(xù)2個(gè)月發(fā)生突變的批量性問題。四．市場部和質(zhì)量部售后內(nèi)部報(bào)警流程MD

/

QD

internal

alarm

process

of

after

sales售后質(zhì)量問題After

sales

Quality

Issue公關(guān)（媒體試駕等）

MAC銷售ASC現(xiàn)場管理FMCTAC其它政府調(diào)查(DPAC)GFACT導(dǎo)入問題FPE導(dǎo)入問題Spill問題觸發(fā)條件

Trigger

Criteria即時(shí)

IntimeSee

Page

22

報(bào)警跟蹤流程See

Page

22

Alert

&TrackingFlow

Chart公關(guān)反饋PRFeedback供應(yīng)商潛在風(fēng)險(xiǎn)申報(bào)Supplier

Alert新項(xiàng)目上市初期三個(gè)月內(nèi)

Within

3

months上市三個(gè)月后現(xiàn)有產(chǎn)品After

3months風(fēng)險(xiǎn)是否可控(FPE)Riskundercontrol?協(xié)調(diào)跟蹤問題解決狀態(tài)19SGM

ConfidentialCoordinate

&trackingissue

solving

status20五、公司原有潛在和已發(fā)生高風(fēng)險(xiǎn)質(zhì)量問題報(bào)警流程Old

Quality

Issues＆Parts

Escalation

Process質(zhì)量問題報(bào)警Quality

issues

alarm現(xiàn)有產(chǎn)品質(zhì)量問題Current

productsquality

issues質(zhì)量部

高級經(jīng)理QD

seniormgr.質(zhì)量部執(zhí)行總監(jiān)?QD

Exe.Director分管副總經(jīng)理／QMCResponsible

VP執(zhí)委會EXCOMPPRPET通知Info.

報(bào)

警

觸

發(fā)條件

Alarm

switch（略omit）

問

題

上

升及條件

escalation1.

已導(dǎo)致售后索賠及客戶抱怨激增的批量功能性問題，Batch

warranty

func.

issues2.引發(fā)了批量客戶聯(lián)名投訴，市場關(guān)注.Batch?

customers

claim,

caused

public

attention3.導(dǎo)致停止發(fā)運(yùn)或銷售stop

shipping

or

sale4.依據(jù)FPE流程規(guī)定

FPEprocessrequire?

1.上述問題會導(dǎo)致公關(guān)危機(jī)或召回或存在召回的潛在可能Above

issues

will

cause

PR

risk

/potentialrecall/recall2.

依據(jù)FPE流程規(guī)定。FPEprocess

require1.停止制造的風(fēng)險(xiǎn)；Stop

production

risk2.MVBS或SOP閥推遲MVBS

or

SOP

valvedelay.PQM售后質(zhì)量問題After-sales售前質(zhì)量問題Pre-delivery新產(chǎn)品開發(fā)質(zhì)量問題New

programdevelopmentqualityissues質(zhì)量部總監(jiān)／CTMQuality

Director/CTM20SGM

ConfidentialSGM新版潛在和已發(fā)生高風(fēng)險(xiǎn)質(zhì)量問題報(bào)警跟蹤流程SGM

NewQuality

Issues＆Parts

Escalation/Tracking

Process現(xiàn)生產(chǎn)產(chǎn)品質(zhì)量問題Current

products

quality

issues售前/售后質(zhì)量問題Pre-delivery/After-sales新產(chǎn)品開發(fā)質(zhì)量問題New

program

developmentqualityissues即時(shí)?

1.上述問題會導(dǎo)致公關(guān)危機(jī)或召回或存在召回的潛在可能

;是否滿足安全/法規(guī)等FPE問題？Yes需完成FPE

Entry表格內(nèi)容按照“評審會議紀(jì)要”（包括：PCR,5-Phase等）關(guān)閉該報(bào)警問題NoCTM評審風(fēng)險(xiǎn)并決定是否關(guān)閉

或上升？（新項(xiàng)目問題上升VPR)QMC/PPR評審風(fēng)險(xiǎn)并決定是否關(guān)閉

？YesYesNoPET/現(xiàn)生產(chǎn)問題解決評審是否關(guān)閉或上升？NoYes2.

導(dǎo)致新項(xiàng)目MVBS/SORP/STC關(guān)閉或推遲的紅色交付物問題，或關(guān)鍵VTS指標(biāo)更改的問題;3.安全和法規(guī)問題按FPE流程執(zhí)行.上報(bào)上汽產(chǎn)品質(zhì)量安全委員會問題報(bào)警上升及條件escalation即時(shí)即時(shí)即時(shí)1.

已導(dǎo)致或可能導(dǎo)致售后索賠及客戶抱怨激增的批量功能性問題;2.引發(fā)了批量客戶聯(lián)名投訴，市場