




版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請進(jìn)行舉報或認(rèn)領(lǐng)
文檔簡介
Unit1ShoppingandBankingOline
PartIGettingready
B.Keys:
1:drop2:shopping3:mouse4:feet5:retaiIing6:street7:
get8:down9:third-party10:onIine11:30%12:malls13:Britain
14:gift-buying15:50%16:net17:peroid
C.Keys:
1:thesite2:merchant,addresses/phonenumbers/caIIup3:
strictsafetymeasures
PartIINetshoppingunderfire
A.Keys:
1:delivery,deIivery2:deliverycharges3:personaI
information,87%4:returninggoods,47%5:order,35%,dispatch,
87%6:moneyback,two
B.Keys:
1:convenience2:choice3:obstacIes4:compIetetrust5:
buildconsummers'trust6:mature7:payment8:service
PartIIIBankingathome
A.Keys:
1:Iimitedopeninghours2:OnIinebankingservices3:getting
currentinformationonproducts4:e-maiIingquestionstothebank
5:competingforcustomers6:havingnocomputersathome
B.Keys:
1:ItisbankingthroughtheInternet.2:'OnIinebanking'offers
conveniencewhichappeaIstothekindofcustomerbankswanttokeep.
3:Banksmostwanttokeeppeoplewhoareyoung,weII-educated,and
havegoodincomes.
PartIVMoreaboutthetopic:SecretofGoodCustomerService
B.Keys:
EnglishGoodCustomerService(Harrods)
1:inapIeasantenvironment2:Secondtonone3:different
customers,takeaIookateverything,aIternatives,cometosaIes
assistants4:firstcontactwiththecustomer
AmericanGoodCustomerService(Saks)
1:humanside,famiIy,occasionsinIife,apartnership2:
repeatbusiness,sales
PartVDoyouknow...?
Keys:
1:c2:a、b、c3:a、b、c4:c5:c6:b
Tapescript
PartIGettingready
C.
ConsumerswhowanttoshoponIinearesuggestedtobearthe
followingthingsinmind:EvaIuatethesite.Alwaysbuygoodsfrom
weII-knownandtrustworthycompanies.DeaIwithcompanieswhichoffer
customerservice,acomplaintsprocedureandhavearefundpoIicy.TaIk
tomerchant.E-maiIandwaitforreponses.Takedowntheaddresses
andphonenumbersofthosecompaniesandmakesuretheyarereaIby
callingthemupbeforebuyinganyproductsandservices.Ensuresecure
connection.SincebuyersmustsubmitpersonalinformationIikenumber
andexpirydateofthecardtherearefearsoversecurity.DeaIwith
sitesthatappIystrictsafetymeasuresthatrequireshopperstogive
specificdataknownonlytocardholdersbeforemakingthe
transaction.BeextracarefuIatacybercafeorotherpubIic
connection.
PartIINetshoppingunderfire
Thereisanurgentneedfore-commercerulestoboostconfidence
inbuyingonIine.ConsumersInternational,afederalionof245
consumerorganizations——includingtheUK'sConsumersAssociation
——saiditssurveyshowedthattherewerestillobatacIestoshopping
onIinewithcompIetetrust.
Thestudy,fundedbytheEuropeanUnion,invoIvedbuyingmorethan
150itemsfrom17countries.Eachconsumerorganizationtakingpart
triedtofindonesiteinitsowncountryandoneabroadtobuya
selectionofitems.TheseincIudedadictionary,adoll,jeans,a
hairdryer,computersoftwareandhardware,chocolatesandchampagne.
Thekeyfindingswere:
Eightoftheiternsorderedtookmorethanamonthtoreachtheir
destinationandatleast11(eightpercent)neverarrived.
ManysitesdidnotgiveclearinformationaboutdeIiverycharges.
Only13%ofthesitespromisedthattheywouldnotseiIcustomers'
personaIinformationontoathirdparty.
OnIy53%ofthecompanieshadapoIicyonreturninggoods.
OnIy65%ofthesitesprovidedconfirmationoftheorderandonIy
13%toldcustomerswhentheirgoodshadbeendispatched.
Intwocases,custorrersarestillwaitingfortheirmoneybackmore
thanfourmonthsafterreturningtheirgoods.
LouisSylvan,vice-presidentofConsumersInternational,said,
"Thisstudyshowsthat,althoughbuyingitemsovertheInternetcan
benefittheconsumerbyofferingconvenienceandchoice,thereare
stillmanyobstacIesthatneedtobeovercomebeforeconsumerscan
shopincyberspacewithcompIetetrust."
ChrisPhiIips,MarketingManagerataLondonbasede-commerce
securitycompanycommented,"Thisstudyconfirmsthedifficultiesof
estabIishingconsumers'trustintheInternetasashoppingexperience.
WithstatisticsIiketheseandVisaclaiming47%ofdisputesandfraud
caseswereInternet-related,itisIittIewonderthatInternet
commerceisnotproducingtheprofitspredictedtwoorthreeyears
ago.TrusttakestimetobuiId,andtheInternetwiIInotmatureas
aretaiIchanneIuntiItrustedbrands,IikethebanksforexampIe,
starttoofferwaysofsupportingtrustrelationshipswithguarantees
paymentandservice."
InSeptember,theOrganizationforEconomicCooperationand
DevelopmentwiIIholdameetingtodiscussasetofinternationaI
guideIinesforelectroniccommerce.
PartIIIBankingathome
ManypeopIedisIikewalkingtothebank,standinginIongIines,
andrunningoutofchecks.Theyaredissatisfiedwiththeirbank's
Iimitedhours,too.Theywanttodosomebankingatnight,andon
weekends.Forsuchpeople,theirproblemsmaysoonbeover.Before
Iong,theymaybeabIetodotheirbankingfromthecomfortoftheir
ownhome,anyhouroftheday,anydayoftheweek.
Manybanksarepreparing"onIinebranches,"orInternetoffices,
whichmeansthatpeoplewiIIbeabletotakecareofmuchoftheir
bankingbusinessthroughtheirhomecomputers.ThisprocessiscaIIed
interactivebanking.AttheseonIinebranches,customerswiIIbeable
toviewaIItheiraccounts,movemoneybetweentheiraccounts,apply
foraloan,andgetcurrentinformationonproductssuchascredit
cards.CustomerswiIIalsobeabletopaytheirbillselectronically,
andevene-maiIquestionstothebank.
BanksarecreatingonIineservicesforseveraIreasons.Onereason
isthatbanksmustcompeteforcustomers,whowiIIswitchtoanother
bankiftheyaredissatisfiedwiththeservicetheyreceive.The
convenienceofonIinebankingappeaIstothekindofcustomerbanks
mostwanttokeep-peopIewhoareyoung,weII-educated,andhavegood
incomes.BanksaIsowanttotakeadvantageofmoderntechnologyas
theymoveintothetwenty-firstcentury.
OnIinebankingmaynotbeappropriateforeveryone.Forinstance,
manypeopIedonothavecomputersathome.OtherpeopIeprefertogo
tothebankandhandIetheiraccountsthetraditionaIway.Eventhough
onIinebankingmaynevercompIeteIyrepIaceawalk-inbank,itisa
servicethatmanycustomersaregoingtowanttouse.
PartIVMoreaboutthetopic:SecretofGoodCustomerService
InBritaintheyaskyou,"Areyoubeingserved?'*Whi1stinAmerica
theyteIIyouto"Haveaniceday."Butwhatisthesecretofgood
customerservice?FromHarrodsinLondonandSaksNewYork,we'regoing
tofindoutthedosanddon'tsofsellingprotocol.
ThereasonthatHarrodshasbeensosuccessfuIoverahundredand
fiftyyearsistwofold.FirstofaIIthey'veofferedtheircustomers
theproductstheywanttobuyinapIeasantenvironment.ButsecondIy
andmoreimportantly,theIeveIofcustomerservicethatthey'vegiven
theircustomers,beforesaIe,duringsaleandaftersale,hasbeen
secondtonone.Ithinkit'sfairtosaythatifyoucomparetheBritish
withourcousinseIsewhereintheworIdthatweareactuaIIyquite
areservedIot.Toacertainextenttherearealotofshrinkingviolets
inthiscountrywhowouldratherjustdotheirownthing.They'drather
wanderaroundandbrowseandiftheydoneedanyhelpeventuaIIy,ask
forit.SoIthinkthewaythatweapproachourownU.K.basedcustomers
isactuaIIysIightlydifferenttothewayweknowweneedtoapproach.
ForexampIe,anAmericancustomer,orindeedaJapanesecustomer,or
aMiddleEasterncustomer,whoaIIhavedifferentwaysofdoingthings.
WeIIinservingdifferent,Iguess,nationalities,youdotake
verydifferentapproaches.WithEuropeans,forexampIe,youdokind
ofIetthemtakeaIookateverything.Seewhat'sbeingonofferand
thenaskthemiftheyneedanyheIp.Ithinkthey'dprobabIymuchmore
prefertocometoyou,ratherthanyousomuchtogotothem.The
Americancustomerverymuchexpectsyoutogotothem,approachthem,
showthemaIternatives.WeiIIthinkmaybethemoreEuropeanorBritish
customercanbeaImostturnedoffbythatifsomeoneisseentobe
tooaggressive,maybetooanxioustomakeasale.
It'smostimportantthatthefirstcontact,thefirstinitial
meetingwiththecustomerisagoodandsuccessfuIonebecauseonthat
basis,thecustomerwillmakeuptheirmindwhattheywanttodonext.
IquiteIiketheEngIishsaIesassistantsbecausetheydefinitely
havebetterthingtodothantaIktoyou,whichIIike.It'svery
terrifyingwhenyougotoAmerica.11CanIheIpyou?"they'reIike
Iiekingyou.You'rejustlike,"No,I'mfine.Ijustwanttolook."
Thatputsmeoff.IlovetheEnglishsalesassistant.
Sowherehaveyouexperiencedtheverybestincustomerservice?
Umm,probabIyAmerica.Intermsofbestasin,theygiveyouso
muchattentionit'salmostembarrassing.Theytreatyou,youknow,
the"haveaniceday"thing.They'wanttoheIpyou.Theywantyou
tobuy,'causetheyoftenworkonacommissionbasis.That'sifyou
Iikebest.ButIpreferthe…Iike,beingignored.
Tamara:
IthinkEngland'sstillwaybehindintermsof,IikeAmericafor
exampIe.IcancaIIinAmericafromLondonandthey'IItracktheitem
down.It'snotIike,"Sorrymadamwedon'thavethatinyoursize."
IjustgottheGucciboots,whichminehadactua11ybroken.Andin
Englandtheysaid,"Sorry"youknow,that'sit.SothiswomaninLos
Angelestrackedthemdownand,infactgotthemforme.That'sbecause
theyworkoncommission.AndthesoonerweIearnthat,thebetterthe
servicewiIIget.
SowhatdotheAmericanshavetosay?Theymayspeakwitha
differentaccent.ButisthesaIespitchaforeignlanguagetothe
restoftheworId?
IthinkpartofthereasonAmericansareknownasexpertsisthat
wetendtofocusalotmoreinthehumansideofseIIing,notthe
mechanicaIside,whichistheregisterandknowingabouttheproduct.
WereaIlywanttoknowaboutyourIifestyIe.Wewanttoknowabout
yourfamily.Wewanttoknowaboutyourincome.Wewanttoknowabout
youroccasionsinyourIife.Andthat'sverydifferentoutsideofthe
UnitedStates.OurconsumeractuaIIyiscomfortablewithforminga
partnershipwithasalesassociateandgivingupthatinformation,
verypersonaIinformation,verypersonaIinformation.Ithinkthat
bestpartaboutSakssalesassociatetrainingthatweactuaIlydevelop
customers,fivedifferenttypesofcustomersandwevideotapethem
andputthemupinfrontofeverynewsaIesassociateandsay,"This
isourcustomers.HThey'reverydifferent.Eachoneofthemisatop
customeratSaksbuttheyshopinaverydifferentway.Alotofstores
inthisindustryreaIIymeasuresellingeffectivenessbysaIesand
quitefrankIythat'snotwhatSaksisabout.Ithinkthewayyoumeasure
goodquaIitystaffisbyrepeatbusiness.Obviouslyifyouhavesomeone
onyoursellingfloorthathasaclientele,thatisthemeasureof
agoodsaIesassociate.
PartVDoyouknow...?
"EverybodyIovesabargain,"thisisacommonAmericansaying.
AbargainissomethingyoubuyforIessthanitstruevaIe.Itis
somethingyoumightnotbuyifitcostsmore.Oneperson'suselessugly
objectcanbeanotherperson'sbargain.SomanyAmericansputit
outsidewitha"forsale"signonitandtheyhaveayardsale.
Justaboutanythingcanbesoldatayardsale:clothing,cooking
equipment,oldtoys,tooIs,booksandchairs,evenobjectsyouthink
areextremeIyuglyoruseIess.YoumayhaveaneIectricIightshaped
Iikeafish.YoumaygreatIydisIikeitsIooks,butitmaybebeautiful
tosomeoneeIse.UsuaIlytheseiIerputsapriceoneachobject.But
thepricecanalmostaIwaysbenegotiated.ThepriceofatabIe,for
exampIe,mightbemarked$10.ButtheseiIermayaccept8.Ifthetable
hasnotbeensoldbytheendoftheday,theseilerprobablywiIItake
muchless.
SomepeopIegotoyardsaIesbecauseitispartoftheirjob.They
earntheirIivingsbybuyingoldthingsatlowpricesthenselling
themathigherprices.Manyothers,however,gotoyardsaIesjust
tohavefun.TheysayitisIikegoingonatreasurehunt.Sometimes
theyreaIlydofindthetreasure.
NedJauderedid.TheBostonGlobenewspapersaysMr.Jauderehas
beencolIectingnativeAmericanIndianobjectssineehewasayoung
man.Lastyear,hestoppedatayardsaleinthenortheasterncity
ofWorcester,Massachusertts.Hepaid$125forwhateveryonethought
wasanoldwoodencIub.Mr.JauderethoughtitwassomethingeIse.
TwodaysIater,heconfirmedthatthecIubhadbeenusedbythe
WampanoagIndianleaderknownasKingPhilip.KingPhilipusedit
duringhiswarwiththewhitesettlersateasternMassachusettsin
1675.ThehistoricweaponhadbeenstoIenfromamuseumin1970and
hadbeenmissingeversinee.Mr.JardereIearntthewarcIubwasvaIued
atabout$150000buthedidnotseIIitorkeepit.Mr.Jauderereturned
thecIubtothemuseumnearBostonMassachusettsfromwhichitwas
stolen.
Questions:
1.WhichofthefollowingisacommonAmericansaying?
2.WhatcanbesoldatayardsaIe?
3.WhydopeopIegotoayardsaIe?
4.WhenwastheoldwoodencIubstolen?
5.WhatwasthereaIvaIueofthecIub?
6.WhywasthecIubatagreatvaIue?
Unit2HoteIorB&B
PartIGettingready
B.Keys:
1:35%,60%2:45%,20%3:60%,80%4:30%,15%5:50%,70%
6:30%,20%
C.Keys:
(1)1:£30/single;£60/doubIe,chiIdrenunder122:£29/fuII
board3:£28/doubIe+bath,excIuded
(2)1:hotfood,friedegg2:coffee,tea,jam,cooked3:dinner,
bedandbreakfast4:theroompIusalImeaIs5:VaIueAddedTax
PartIIAtouchofhome
OutIineI:bedandbreakfast,15000,advantagesoverbighoteIs
II:meetingdifferentpeopleIII:features,1883,guestsIV:B&Bs
notsuitableforsomepeopIe
PartIIIRentingacar
A.Keys:1:three2:Mon.July10th3:stationwagon4:$79.95
5:$59.956:4p.m.7:10a.m.8:'free9:12cents10:$10
11:8%12:1$100
B.Keys:acompactcar/astationwagon/automatictransmission/
currentmodeIs/pickup/returnthecar/speciaIweekendrate/reguIar
rate/unIimitedmiIeage/insurance/saIestax/afuIItankofgas/
deposit/Iowestrates.
PartIVMoreaboutthetopic:WhatTypeofRoomDoYouWant?
A.Keys:1:52:23:64:45:36:1
B.Keys:1:£40,aIIgrades2:£55,SaIes3:£150,
Managerial,entertainingprivateguest,thelake4:£220,privacy,
country-side,kitchen
PartVDoyouknow...?
A.Keys:(France)ItaIy,(2)3,(3)2,(4)8
(Loudon,UK)Paris,France,(8)4B.Keys:1:F2:T3:F4:F5:
T
Tapescript
PartIGettingready
B.
A:Goodmorning.I'dIikesomeinformationabouttouristfigures,
pIease.First,aboutaccommodation.Whatproportionoftouristsstay
inhoteIs?B:Well,inanaverageyear60%oftouristsstayinhoteIs,
butthisyear35%arestayinginhotels.A:Whatproportionof
touristsstayinhoiidaycamps?B:Well,inanaverageyear20%of
touristsstayinhoiidaycamps,butthisyear45%arestayingin
hoiidaycamps.A:Now,aboutpIacesvisited.Whatproportionof
touristsvisitEurope?B:Well,inanaverageyear80%of
touristsvisitEurope,butthisyear60%arevisitingEurope.
A:AndwhatproportionoftouristsvisittheU.S.A.?B:Well,in
anaverageyear15%oftouristsvisittheU.S.A.,butthisyear30%
arevisitingtheU.S.A..A:Now,aboutmethodsoftransport.What
proportionoftouristsgobypIane?B:Well,inanaverageyear
about70%oftouristsgobypIane,butthisyearabout50%aregoing
bypIane.A:Whatproportionoftouriststaketheirowncar?
B:Well,inanaverageyearabout20%oftouriststaketheir
owncar,butthisyearabout30%aretakingtheirowncar.A:
ThankyouverymuchforyourheIp.
C.
C:...sohere'sabrochurewiththehoteIsinMidford.Itgives
youaIItherates...
T:I'msorry,myEnglishisn'tsogood.Canyouexplainthisto
me?
C:Yes,ofcourse.FirstofaIIwehavetheCastleInn???here…
it'sthecheapest.ItwiIIcostyouonIy£12forasingleroomand
£15foradoubIe.ThepriceincIudescontinentaIbreakfast.Ifyou
wantafuIIEnglishbreakfastyou'IIhavetopayextra…
T:Whatisthis"Englishbreakfast"?
C:Oh,youknow,hotfood:friedegg,friedbacon,porridge...
whereasthecontinentaIbreakfastiscoffee,tea,rolIs,jamandhoney
-nothingcooked,yousee.
T:IthinkIwouldpreferthecontinentaIbreakfast.
C:WeII,yes,that'sincIuded.AndthenwehavetheDaItonHoteI,
moreexpensive,butverynice,abathroomattachedtoeveryroom.The
DaItoncharges£30forasingleroomand£60foradoubIe.Butthere
isnochargeforchiIdrenunder12whostayinthesameroomastheir
parents.
T:Iwon'thavemychiIdrenwithme.ButmaybemyhusbandwiIIcome
aIittIeIater...
C:WeII,theParkHoteIisveryreasonabIypriced.£16perperson.
Everyroomhasabath.There'saspeciaIrateof£25whichincludes
dinner,bedandbreakfast——whatwecaIIhalfboard.Oryoucanhave
fuIIboard,that'stheroompIusaIImeaIsfor£29perpersonper
night.
T:WewouldonIywantbreakfast.
C:Isee.Mm…youcouldtrythefourthhoteIhere,thePhoenix.
ItwiIIcostyou£28foradoubleroomwithbath.Breakfastis£5
perperson.
T:Yes.Butwhatabouttheextramoney,whatdoyoucaIIitin
English,theservice...
C:AIItheseratesincIudeaservicechargeof10%.TheyaIso
incIudeVAT-that'sVaIueAddedTax.
T:IfwecomeIaterintheyearwiIIitbecheaper?
C:Yes.ThesearetheratesforJunetoSeptember.Youwouldpay
Iessatothertimesoftheyear.
T:I*IItaIkaboutitwithmyhusband.Thankyouforexplaining
everythingtome.
C:You'reveryweIcome.
PartIIAtouchofhome
BevRoseisaverygoodhostess.Shetellstheguestsinherhome
therearesodasintherefrigerator,snacksinthekitchen,andvideos
nexttotheTV.
ButRose'sguestsaren'tout-of-townfamilyorfriends.Herguests
arefromaIIovertheworId.Rose'shouseisIikeasmalIhoteI.It
iscalledabedandbreakfastorB&Bforshort.ThenameofRose*s
B&BisSuitsUs.
RoseandherhusbandhavejoinedagrowingnumberofpeopIewho
areoperatingB&Bsintheirhomes.B&Bsofferthecharm,comfort,and
hospitaIitythatisoftenmissinginbighoteIs.That'swhythereare
manypeoplewhowouldratherstayataB&BthanahoteIwhenthey
traveI.
Thereareabout15000B&BsacrosstheU.S.EachyeartheyweIcome
miIIionsofvisitors.Andthenumberisincreasing."Ithinkguests
arelookingforthepersonaItouch,"saidPatHardy,thedirectorof
theAmericanBedandBreakfastAssociation."InaB&B,youdon'thave
aroomnumber.TheownerknowswhoyouareandheIpsyouenjoyyour
trip,"Hardysaid.TraveIersoftenwantmorethanjustapIacetosIeep.
TheyIikeB&BsbecausetheownertakesapersonaIinterestinthem.
RosesaidoneofthebestthingsaboutowningaB&Bismeeting
aIIthedifferentpeopIe.SheIoveswatchingtheguestsmeeteachother
forthefirsttimeatbreakfast."It'sreaIIyfuntostandinthe
kitchenandtaIkwithmyguests.Eventhoughmostofthemhavejust
metforthefirsttime,theconversationsatthebreakfasttabIeare
reaIIyinterestingandlively."
ManyB&BsareoIderhomeswithinterestinghistories.SuitsUs
wasbuiltin1883.TheroomsarefiIledwithantiquesand19th-century
decorations.TheRosesrentthreeoftheupstairsbedroomstoguests.
EveryroomatSuitsUshasitsownpersonaIity.TheRoseshavenamed
severaIoftheroomsforpreviousguests.ForexampIe,oneoftherooms
isnamedtheWoodrowWiIsonRoombecausetheformerU.S.President
stayedthere.AnotherroomiscalledtheAnnieOakIeyRoombecause
thefamouscowgirIwasonceaguestthere.
Bedandbreakfastsaren'tforeveryone.SomepeopIearen't
comfortabIestayinginsomeoneeIse'shome.AndotherpeopIedon't
careforthepersonaIinteraction.Butforaquiet,romanticpIace
tostay,manypeopIearecheckingintobedandbreakfastsinsteadof
hoteIs.OncepeopIehavestayedinaB&B,theyoftenfindithardto
gobacktohoteIs.
PartIIIRentingacar
A:Goodafternoon.U-Drive-ltrentaIs.MayIheIpyou?
C:Hi,yeah.I'miinterestedin,uh,rentingacarfortheweekend,
andI'mwonderingifyouhaveaspeciaIweekendrate?
A:Yes,wedo.[Mm-hnm.]Uh...whatsortofcarwereyouiinterested
in?
C:WeII,we'reafamilyofthreeandwehavecampingequipment.
Now,I'musedtodrivingasmaIIcar,butImightneedsomethinga
IittIelargerbecauseofthefamiIyand,uh...aIItheequipmentthat
wehave.A:WeII,um...IcouIdsuggestacompactcarfor/toyou.
[Mm-hmm.]Someofourcompactshave...haveIargetrunks,[OK.]or,
uh...Oh,betteryet,whynotasmaIIstationwagon?[Oh,good.]Um...
aIIourcarsarecurrentmodeIsand,uh,haveautomatictransmission.
C:Oh,well,I'musedtodrivingastandard,butIguessthere's
noprobIemwithautomatictransmission.
A:No,no.Ifyoucandriveastandardyoucandriveanautomatic.
[Mh-hmm.]llh,now,Iisten,whenwereyou...uh...interestedin...
inrentingthis?
C:Uh,well,we'llbeIeavingonaFriday,that'sthe...let'ssee,
that'sFriday,July7th,andthenreturningontheWonday.Thatwould
bethetenth.
A:Mm-hmm.Well,let'ssee...uh...wehave...uh...Oh!Wehave
aPintostationwagonforthosedates.[Mm-hmm.Good.]Um...yeah,
Ithink...Ithinkthat'syourbestbet.
C:0K.Uh...well,thenwhenwouIdwehavetopickupthecarand
whenwouIdwehavetoreturnthecartogetthatspeciaIweekendrate?
A:WeII,fortheweekendrateyouhavetopickupthecarafter
fouro'clockonFridayafternoon[Uh-huh.]andthenreturnitbyten
o'clockonMondaymorning.
C:AfterfouronFridayandreturningbyteno'clockonMonday
morning.[Mm-hmm.]OK.What...uh...uh,whatwouldbethepricefor
that?
A:OK,now,our...ourreguIarrateisseventy-nineninety-five.
[Ooh!]butthespecialweekendratew...youcangetthatforfifty-nine
ninety-five.[Oh,Great.]Um...nowthefirstthreehundredmilesare
free,[Mm-hmm...]afterthatit'stweIvecentspermiIe.
C:Oh,soit'stwelvecentsamileextraafterthefirstthree
hundredmiIes?
A:That'sright.
C:OK.Uh...doyouhaveany...um...rentaIswithunIimitedmiIeage?
A:WeII,wedo,butyoucan'tgetthatspeciaIweekendrate.
C:Uh-huh.OK.
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 人人文庫網(wǎng)僅提供信息存儲空間,僅對用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時也不承擔(dān)用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。
最新文檔
- 婚紗攝影行業(yè)分析研究報告
- 農(nóng)村地產(chǎn)開發(fā)合同范本
- 合同范例范例賣掉
- 信息安全的合同范本
- 單位集體房轉(zhuǎn)讓合同范例
- 區(qū)域合同范本
- 單位餐廳供餐合同范本
- 債務(wù)轉(zhuǎn)讓合同范本
- 醫(yī)院建設(shè)工程合同范本
- 勞保供需合同范本
- 抖音博主在線寫電腦配置同款表格
- 品質(zhì)基礎(chǔ)及品質(zhì)意識培訓(xùn)資料
- 《金融科技學(xué)》教案全套及習(xí)題答案(李建軍版)
- 輸液泵操作評分標(biāo)準(zhǔn)
- 蘇州大學(xué)課件模板(經(jīng)典)
- 水電清包工合同水電清包工合同
- 酒店財務(wù)管理PPT完整全套教學(xué)課件
- 小學(xué)綜合實(shí)踐活動-《制作環(huán)保提示牌》教學(xué)課件設(shè)計
- 《公共倫理學(xué)》課程教學(xué)大綱
- “四議兩公開”模板范文(精選6篇)
- 四川省建筑保溫節(jié)能工程材料、構(gòu)件及設(shè)備檢測服務(wù)收費(fèi)項(xiàng)目和標(biāo)準(zhǔn)-川發(fā)改價格【2012】369號
評論
0/150
提交評論