標(biāo)準(zhǔn)解讀

GB/T 44282-2024《工業(yè)互聯(lián)網(wǎng)平臺 質(zhì)量管理要求》這一國家標(biāo)準(zhǔn)，為工業(yè)互聯(lián)網(wǎng)平臺的質(zhì)量管理設(shè)立了詳細(xì)規(guī)范。它旨在提升平臺服務(wù)的可靠性、安全性及效率，確保數(shù)字化轉(zhuǎn)型過程中的質(zhì)量可控與持續(xù)優(yōu)化。以下是該標(biāo)準(zhǔn)的關(guān)鍵要點概述：

  1. 范圍界定：標(biāo)準(zhǔn)明確了適用對象為基于互聯(lián)網(wǎng)技術(shù)，連接設(shè)備、系統(tǒng)、人員等要素，實現(xiàn)數(shù)據(jù)采集、處理、分析及應(yīng)用的工業(yè)互聯(lián)網(wǎng)平臺。覆蓋了平臺的設(shè)計、開發(fā)、部署、運營及維護全生命周期的質(zhì)量管理。

  2. 質(zhì)量管理原則：強調(diào)以顧客為中心，注重過程方法和持續(xù)改進，要求平臺應(yīng)遵循ISO 9001等國際質(zhì)量管理標(biāo)準(zhǔn)的基本原則，確保服務(wù)質(zhì)量滿足用戶需求并持續(xù)提升。

  3. 質(zhì)量管理體系：要求建立并維護一個全面的質(zhì)量管理體系，包括質(zhì)量方針、目標(biāo)設(shè)定、職責(zé)分配、資源管理、過程控制、績效評估及改進機制，確保體系的有效運行。

  4. 數(shù)據(jù)質(zhì)量管理：特別強調(diào)數(shù)據(jù)的準(zhǔn)確性、完整性和時效性，要求平臺實施嚴(yán)格的數(shù)據(jù)治理策略，包括數(shù)據(jù)采集、存儲、處理、傳輸及安全保護措施，確保數(shù)據(jù)質(zhì)量成為提升業(yè)務(wù)和服務(wù)質(zhì)量的基礎(chǔ)。

  5. 安全與隱私保護：規(guī)定了平臺必須遵循相關(guān)法律法規(guī)，實施有效的信息安全管理和個人數(shù)據(jù)保護措施，防止數(shù)據(jù)泄露、篡改和未經(jīng)授權(quán)訪問，保障用戶隱私和數(shù)據(jù)安全。

  6. 技術(shù)與服務(wù)要求：針對平臺的技術(shù)性能、穩(wěn)定性、互操作性及服務(wù)能力提出具體要求，確保平臺能夠高效、穩(wěn)定地支持工業(yè)應(yīng)用的開發(fā)與運行，促進產(chǎn)業(yè)生態(tài)的協(xié)同創(chuàng)新。

  7. 監(jiān)控與測評：要求建立性能監(jiān)控、故障預(yù)警及服務(wù)質(zhì)量評價機制，定期進行內(nèi)部審核和管理評審，必要時引入第三方測評，以客觀評估并提升平臺整體質(zhì)量水平。

  8. 持續(xù)改進與創(chuàng)新：鼓勵采用先進技術(shù)和管理方法，不斷優(yōu)化平臺功能和服務(wù)模式，響應(yīng)市場變化，推動技術(shù)創(chuàng)新和質(zhì)量管理水平的持續(xù)提升。


如需獲取更多詳盡信息，請直接參考下方經(jīng)官方授權(quán)發(fā)布的權(quán)威標(biāo)準(zhǔn)文檔。

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文檔簡介

ICS

35.240.50

CCS

L67

中華人民共和國國家標(biāo)準(zhǔn)

GB/T44282—2024

工業(yè)互聯(lián)網(wǎng)平臺

質(zhì)量管理要求

IndustrialInternetplatform—Qualitymanagementrequirements

2024-08-23發(fā)布2024-12-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標(biāo)準(zhǔn)化管理委員會

GB/T44282—2024

目次

前言

·····································································································

Ⅲ

1

范圍

··································································································

1

2

規(guī)范性引用文件

······················································································

1

3

術(shù)語和定義

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1

4

縮略語

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1

5

工業(yè)互聯(lián)網(wǎng)平臺質(zhì)量管理總體架構(gòu)

···································································

1

5.1

總體要求

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1

5.2

策劃

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2

5.3

實施

······························································································

2

5.4

檢查

······························································································

3

5.5

改進

······························································································

3

6

平臺人員管理質(zhì)量要求

···············································································

3

6.1

目的

······························································································

3

6.2

組織管理

·························································································

3

6.3

崗位結(jié)構(gòu)

·························································································

3

6.4

知識

······························································································

3

6.5

技能

······························································································

4

6.6

經(jīng)驗

······························································································

4

7

平臺資源配置質(zhì)量要求

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4

7.1

目的

······························································································

4

7.2

工具

······························································································

4

7.3

服務(wù)臺

···························································································

4

7.4

知識庫

···························································································

4

8

平臺技術(shù)實施質(zhì)量要求

···············································································

5

8.1

目的

······························································································

5

8.2

邊緣層

···························································································

5

8.3

基礎(chǔ)設(shè)施層

······················································································

5

8.4

平臺層

···························································································

5

8.5

應(yīng)用層

···························································································

6

9

平臺運維支持質(zhì)量要求

···············································································

7

9.1

目的

······························································································

7

9.2

服務(wù)級別管理

····················································································

7

9.3

服務(wù)報告

·························································································

7

9.4

事件管理

·························································································

7

Ⅰ

GB/T44282—2024

9.5

問題管理

·························································································

7

9.6

配置管理

·························································································

8

9.7

變更管理

·························································································

8

9.8

發(fā)布管理

·························································································

8

9.9

信息安全管理

····················································································

8

Ⅱ

GB/T44282—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機構(gòu)不承擔(dān)識別專利的責(zé)任。

本文件由中華人民共和國工業(yè)和信息化部提出。

本文件由全國信息化和工業(yè)化融合管理標(biāo)準(zhǔn)化技術(shù)委員會（SAC/TC573）歸口。

本文件起草單位：工業(yè)和信息化部電子第五研究所、廣州賽寶認(rèn)證中心服務(wù)有限公司、航天云網(wǎng)數(shù)

據(jù)研究院（廣東）有限公司、青島凱瑞創(chuàng)智互聯(lián)網(wǎng)工業(yè)科技有限公司、青島酷特智能股份有限公司、

云南南天電子信息產(chǎn)業(yè)股份有限公司、樹根互聯(lián)股份有限公司、騰訊云計算（北京）有限責(zé)任公司、浪

潮云信息技術(shù)股份公司、上海質(zhì)量科學(xué)研究院、贏家時裝（贛州）有限公司、卡奧斯工業(yè)智能研究院

（青島）有限公司、科大訊飛股份有限公司、廣州交信投科技股份有限公司、聯(lián)寶（合肥）電子科技有

限公司、廣東美的暖通設(shè)備有限公司、白云電氣集團有限公司、廣域銘島數(shù)字科技有限公司、廣汽乘用

車有限公司、格創(chuàng)東智（深圳）科技有限公司、北京和利時系統(tǒng)工程有限公司、江蘇徐工國重實驗室科

技有限公司、上海浪潮云計算服務(wù)有限公司、用友網(wǎng)絡(luò)科技股份有限公司、北京百度網(wǎng)訊科技有限公

司、廣州博依特智能信息科技有限公司、羚羊工業(yè)互聯(lián)網(wǎng)股份有限公司、黃河科技集團信息產(chǎn)業(yè)發(fā)展有

限公司、中冶賽迪重慶信息技術(shù)有限公司、君樂寶乳業(yè)集團有限公司、中平信息技術(shù)有限責(zé)任公司、

國家工業(yè)信息安全發(fā)展研究中心、中移物聯(lián)網(wǎng)有限公司、湖北華中電力科技開發(fā)有限責(zé)任公司、北京遠(yuǎn)

舢智能科技有限公司、聚能信安（天津）科技有限公司、威海海洋職業(yè)學(xué)院、成都星云智聯(lián)科技有限公

司、依柯力信息科技（上海）股份有限公司、安徽新宇環(huán)?？萍脊煞萦邢薰?。

本文件主要起草人：劉小茵、李堯、周翼、羅力田、劉克松、南博文、李海濱、張?zhí)N藍、成靜、

盧躍文、王永霞、陳堯、張明哲、王金德、邱笑勝、劉合艷、何永春、黃欽炎、袁松潔、程俊、

程詠斌、王曉虎、嚴(yán)涵琦、李建魯、李虎俊、李仁杰、王斌、宋偉、李強、郭建領(lǐng)、李繼庚、周維、

崔俊富、張曉輝、李健、張宏偉、高洋、江欣、侯婷婷、徐順怡、劉欣、范敏、姚華超、張仙竹、

黃文杰、李小龍、李長宇、燕居懷、何禮仁、尹可杰、張友德、陳錄城、盛國軍。

Ⅲ

GB/T44282—2024

工業(yè)互聯(lián)網(wǎng)平臺

質(zhì)量管理要求

1范圍

本文件提出了提供工業(yè)互聯(lián)網(wǎng)平臺應(yīng)用和服務(wù)的組織，在人員管理、資源配置、技術(shù)實施和運維支

持方面滿足質(zhì)量管理要求應(yīng)具備的條件和能力。

本文件適用于：

a）工業(yè)互聯(lián)網(wǎng)平臺應(yīng)用方選擇和評價工業(yè)互聯(lián)網(wǎng)平臺的應(yīng)用和服務(wù)能力；

b）提供工業(yè)互聯(lián)網(wǎng)平臺應(yīng)用和服務(wù)的組織評估自身工業(yè)互聯(lián)網(wǎng)平臺質(zhì)量管理的能力；

c）第三方評價和認(rèn)定工業(yè)互聯(lián)網(wǎng)平臺質(zhì)量管理及服務(wù)組織的能力。

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