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12.2SocialEnglish
Conversationstarters
1Matcheachstatementwithashortresponse.
1Hi,howareyou?AHithere,goodtomeetto.
2I’msosorrytobelate.BThankyou,soareyou.
3Hello,youmustbeMrChanningCYes,they’reabigimprovement.
4Phew,it’sfreezingtoday.DVerywell,thanks.Andyou?
5I’mafraidI’mabitpressedforEOh,notatall.I’vebeenlooking
6AndthisisColin,mypartner.FBusyasever,butit’sgoingwell.
7ThankyouforfindingthetimeGOK,thenwe’llgetstraightdown
toseeme.tobusiness.
8Hey,Ilikeyournewpremises.HDon’tworry.It’snotaproblem.
9You’relookingwell.IYes,that’sright.Goodtomeetyou.
10So,hoe’sbusiness?JItis,butatleastit’snotraining.
Smalltalk:shortresponses
2Workwithapartner.Howwouldyourespondtothesequestions?
Writeyourideasincolumn1(Response1).
QuestionResponse1Response2
1Howwasyourtrip?__________________
2Didyoufindourofficeseasily?__________________
3CanIgetyouacoffeebeforewestart?__________________
4Howareyoufixedfortime?___________________
5Sorry,doyoumindifIjusttakethiscall?_________________
6Areyouexpectingittobeagoodyear?_________________
7CanIbeofanyhelpwiththemarketing
sideofthings?__________________
8Wouldyouliketogoforamealthis
evening?__________________
9Wouldyoulikealiftbacktothestation?__________________
3Listeningandnotedowntheresponsesyouheartoeachquestionincolumn2(Response2)
4Workwithyourpartner.Actoutthedialogueagain.Thistimegivetheoppositeresponsetoeachquestion.
Socialsituations
5Yourepresentasupplierofcarheatersfromyourcountry.YouareinterestedinsupplyingyourheaterstoJaguarCarsintheUK.Asafirstmeeting,theyhavearrangedatouroftheirmanufacturingplant,Yourhostistheproductionmanager.
·workwithyourpartner.
·Actoutthesituation,followingthesteps.
VISIORPRODUCTIONMANAGER
IntroduceyourselfandapologizeGreetyourguest.
forbeinglate.Offeracoffeebeforeyoustart.
AskafewquestionsabouttheplantExplaintheprogrammefortheday.
andyourhost’sjob.Checkifit’sOK
THETOUR
Thankyourhostforthetour.Offeryourguestsomelunchata
Thairestaurant.
Explainthatyoudon’tlikespicyfood.Suggestapubinstead.
YouareinterruptedatlunchbyacallAskyourguestsomequestionsabout
onyourmobile.Apologize.His/hercountry.
Youhaveatraintocatch.ThankyouOfferyourguestalifttothestation.
hostforthemeal.
InviteyourhosttovisiteyourfactoryArrangeatimetocalltodiscussthe
nextmonth.nextsteps.
Thankyourhostonceagain.
12.3ReadingTest:PartFiveandPartSix
PartFiveoftheReadingTestconsistsofabusinesstextapproximately250wordslong.Itisagappedtext,withtensinglewordsmissing.Thechoiceofwordtowilleachgapiscompletelyuptoyou.Themissingwordstendtobesmallwordssuchasthis,butnot,as,rather,ect.
PartSixoftheReadingTextisapassage(abusinessletter,shortarticleorpieceofpublicity)of150-200wordscontainingsomeunnecessarywords,Eachlineofthetextyourabilitytoproofreadbusinessdocuments.
Giveyourselftenminutestocompleteeachtask.
ForPartFive,followthesesteps.
·Readtheinstructionstwiceandmakesureyouunderstandthecontextofthepassageandwhatyouarebeingaskedtodo.
·Readthepassagethroughquickly(towminutes)togetthegeneralmeaning.
·Re-readtothefirstgapandlookatthewholesentence.Whatwordsfitsgrammaticallyandinmeaning.
·Iftherightworddoesn’tcomettoyouquicklyandinstinctively,moveontothenextgap.
·Re-readthepassageandfillinanygapsyouhavemissed.
ForPartSix,followthesesteps.
·Readtheinstructionstwiceandmakesureyouunderstandthecontextofthepassageandwhatyouarebeingaskedtodo.
·Readeachsentence,notjusteachline,beforetryingtoidentifyanunnecessaryword.
·Remembernotalllinescontainamistake.
·Attheendreadthetextback,takingaccountofyourcorrections,andmakesureitmakessense.
PartFive-Choosingtherightword
1Lookatthissentence.Thinkofawordthatfitsthegap.
Advanceshavebeenmadenot_____incleanerfuels,butalsoinenergyefficiency.
Theanswerisonlyasinthephrasenotonly...butalso.
2Chooseawordforthesesentences.Explainwhyyouchosethisword.
1Weneedtopersuadepeopletouselessenergy______thanbuildingnewpowerplants.
2Thereis_____greaterawarenessthesedaysofenvironmentalissues.
3_________far,thecompanyhassold20mofthenewdevicesandishopefulthatsooneveryhouseholdwillhaveone.
3Followingtheapproachdescribedonpage124doPracticeTestPartFive.
PARTFIVE
QUESTION1-10
·Readthisarticleaboutbusinessgifts.
·Foreachquestion1-10,writeonewordtofilleachgap.
·Thereisanexampleatthebeginning(0)
Permittedbusinessgifts
Abusinesscourtesyshouldnotbeacceptedifthedonorexpectssomething(0)·······return:hemaybeattemptingtogainanunfairadvantageortoinfluencetheemployee’sjudgment.Employees(1)·········alsoavoidapatternofacceptingfrequentgiftsorbusinesscourtesiesfromthesamepersonsorcompanies.
Employeesmaynotaccepthonorariaandmaynotacceptexpensereimbursementsinexcessof$50fromanynot-for-profitorganizationsupportedbytheCompany(other(2)·········throughtheMatchingGiftProgram).
Examplesofpermittedgiftsandbusinesscourtesies:
·Aballpointpenwithacompanylogowouldsatisfythetestofbeingpromotional(3)········natureandofnominalvalue.Aninscribedgoldwristwatchwouldbeunlikelytobenominalinvalueand,therefor,would(4)········beacceptable.
·Lunchordinnerinvitationstoreasonablypricedestablishments(5)··········bepermittediffurnishedinconnectionwithbonafidebusinessmeetingsorconferencesbut,(6)··········themealorentertainmentislavishorfrequent,itisnotacceptable.
·Acceptingareasonablypricedmeal,golfoutingorsportingeventorentertainmentticketinthelocalarea(7)·······anoccasionalbasismaybereasonable.Regularinvitationsoracceptingatripoutofthelocalareatoattendagolfouting,sportingeventorentertainmenteventisnot.
TheCompany(8)··········paysforwork-relatedtransportation,loadingandexpensesdirectlyoronapro-ratabasisforcombinedworkandpersonaltripconsistentwiththecompany’sexistingtravelandentertainmentpolicy.
Accepting(9)·········offerforanexpensespaidtripforpleasurewithacustomerorsupplieris(10)·····permitted.
PartSix-Identifyingredundantwords
4Findtheunnecessarywordineachsentence.
1Itisconsideredasasocialmistaketodiscussquestionsofmoneytooopenly.
2Ifweansweredtoeverydemandforamorepersonalizedservice,wewouldbelost.
3Hewashappywiththeplanbecauseitgavehimnoflexibility.
4Publicsectorworkers,normallythelowestpaid,theyhavehadbigsalaryrises.
5Whenthecostofsupplieristoohighbecausethemanufacturerisforcedtoraisehisprices.
6Inrecentyearsemployerswhohavebeentakingmoreinterestinrecruitment.
7However,thecompanyhascompletelyreviseditsrangeofproductsinthe1990s.
8Itisimportanttogiveemployeesanadviceonhowbesttoperformtheirrole.
5Usetheselabelstodescribethemistakesinexercise4.
AunnecessaryrelativepronounEunnecessaryarticle
BinappropriatenegativeFunnecessaryauxiliaryverb
CrepeatedsubjectGdoubleconjunction
DunnecessaryadverbHextrapreposition
6Followingtheapproachonpage124doPracticeTestPartSixonpage126.
PARTSIX
QUESTION1-12
·Readthetextbelowaboutcross-culturecommunicationineducation.
·Inmostofthelinesthereisoneextraword.Itiseithergrammaticallyincorrectordoesnotfitinwiththesenseofthetext.Somelines,however,arecorrect.
·Ifalineiscorrect,writecorrectnexttoit.
·Ifthereisanextraword,writetheextrawordnexttoit.
·Therearetwoexampleatthebeginning(0and00).
Communicationintheclassroom
0Everythingthatwhathappensinaschool,andespeciallyintheclassroom.
00involvescommunication,theactofsharinginf
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