民航乘務(wù)英語- 課件Mission 2 歡迎登機

民航乘務(wù)英語EnglishforCabinCrewMission2WelcomeAboard任務(wù)二

歡迎登機Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission2WelcomeAboardPart1LearningObjectives知識目標：掌握旅客登機階段的基礎(chǔ)工作職責(zé)和英語服務(wù)用語。能力目標：1.運用英語在登機階段對旅客進行客艙服務(wù)。

2.具備登機階段相關(guān)英語廣播詞的聽說能力。素質(zhì)目標：提升服務(wù)意識，樹立“以人為本”核心價值觀。Part2ConversationI.Pointsofservicelanguage.（1）Greetingpassengerswhileboarding登機時歡迎乘客Goodmorning.Welcomeaboard.早上好。歡迎登機。WelcomeaboardAirChina.歡迎乘坐中國國際航空公司航班。MayIseeyourboardingpass?我可以看看您的登機牌嗎？MayIhaveyourseatnumber?請問您的座位號是多少？Mission2WelcomeAboardPart3ConversationI.Pointsofservicelanguage.（2）Leadingpassengerstotheseat引領(lǐng)乘客就坐Yourseatnumberisindicatedontheedgeoftheoverheadcompartment.您的座位號在行李架下方顯示。Yourseatis21A.Thisway,please.您的座位是21A。請這邊走。Pleasefollowme.Yourseatisneartheaisle.請跟我來。您的座位靠近過道。Mission2WelcomeAboard（3）Helpingpassengerswithbaggage幫助客人放置行李MayIhelpyouwithyourbag?需要我?guī)湍胖眯欣顔?？MayIhelpyouputyourbagintheoverheadcompartment?我能幫您把行李放在行李架上嗎？Wouldyoupleaseputyourbagundertheseatinfrontofyou?麻煩您把行李放在前面座椅的下方。Fortheconvenienceofothers,pleasestepasidetomaketheaisleclearwhilearrangingyourpersonalbelongings.當(dāng)您整理您的個人物品時請靠邊站立，將過道空出來，以便后面的乘客可以通行。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（4）Expressingthewillingtoservepassengers表達樂意為乘客服務(wù)的意愿Ifyouhaveanyquestions,pleasecontactour?ightattendants.如果您有任何問題，請聯(lián)系我們的乘務(wù)員。Ifyouneedanyotherhelp,youcanpressthecallbuttonthenwewillcomeoversoon.如果您需要其他任何幫助，請按呼喚鈴，我們會很快過來。Ifthereisanythingelsewecandoforyou,pleasedonothesitatetoletusknow.如果有任何我們能幫助您的地方，請您隨時告知我們。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（5）Servingspecialpassengers服務(wù)特殊旅客Morning,madam.I’mTaylor,the?ightattendantwhowillbeservingyoutoday.您好，女士！我是今天為您服務(wù)的乘務(wù)員泰勒。Iwillberesponsibleforyourserviceduringtheflight.Youcancontactmeormycolleagueswheneveryouneedhelponboard.本次航班由我負責(zé)您的服務(wù)工作，航程中若您有任何需要都可以隨時聯(lián)系我或者我的同事。Excuseme,thechildbesideyouistravelingonhisown.Ifit’spossible,couldyoupleasehelpcontactusincaseanythinghappenstohim?Thanks.您旁邊的這位小朋友是一個人出行的。如果他有任何需求，請您馬上聯(lián)系我們。謝謝您。Ifyouneedtoadjusttheseatback,pleaseholddownthebuttonnexttothearmrest.如果您需要調(diào)節(jié)座椅靠背的話，請按住扶手旁邊這個按鈕。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.II.Listentotheconversationand?llintheblanks.音頻P：PurserFA2/3/4/5：FlightattendantsPA1/2：PassengersS：Sara（thepassengerwithababy）Mission2WelcomeAboardPart2ConversationP/FA2：Welcomeaboard.Pleaseshowmeyourboardingpass.…Thiswayplease.Yourseatnumberisindicatedontheedgeofthe（1）

.FA3：Morning,sir.Welcomeaboard.MayIhaveyourseatnumber?PA1：Yes,12C.FA3：Thiswayplease.PA1：OK.FA3：Hereisyourseat,sir.MayIhelpyou（2）

?PA1：Thanks,Icandoitbymyself.I’llputitundertheseat.FA3：I’msorry,sir.Butyourseatisneartheemergencyexits.Yourbagcanonlybeputintheoverheadcompartment.PA1：Really?ThisbagisjustasmalloneandhowaboutIjustholdit?Scenario1Mission2WelcomeAboardFA3：Sorry.（3）

,forpassengerswhoaresittingneartheemergencyexits,theirbaggagecanonlybeputintheoverheadcompartment.That’sforthesafetyconcern.PA1：Allright.Isee.FA3：Thankyouforyourunderstanding.（4）

isintheseatpocketinfrontofyou,whichdemonstratessafetymattersrelatedtoemergencyexits,andpleasereaditcarefully.Ifyouhaveanyquestions,pleasecontactourflightattendants.PA1：OK.FA3：Wishyouapleasanttrip.Scenario1Mission2WelcomeAboardFA4：Goodmorning,ma’am.Welcomeaboard.Oh,yourbabyissoadorable.S：Thankyou.Andthisismyseat?FA4：Yes,ma’am.Letmehelpyoutakeyourseat.I’llputyoursuitcaseintheoverheadcompartmentandthissmallbagundertheseatinfrontofyou.S：It’snotconvenienttotakeaflightwithababy.FA4：Don’tworry.We’llhelpyouwithyourtrip.Firstly,mayIconfirmthatyou’ve（5）

?S：Yes.Ibookeditinadvance.FA4：Andhowoldisyourbaby?S：She’llbe8-monthtomorrow.FA4：OK.Yourbabyneedstobeseatedonyourlapfortake-offandlanding,fastenedtoyourseatbeltwithaspecial（6）

.Iwillgoandgetoneforyouandshowyouhowitworks.Aftertake-off,I’llbringyouabassinetforyourbaby.I’llbebackwiththebaby’sbeltinjustaminute,OK?S：Thanks.Scenario2Mission2WelcomeAboard（Amomentlater）FA4：Ma’am.Thisisthebeltforyourbaby.MayIhelpyoufastenthebaby’sseatbelt?S：That’sgreat!Youareconsiderate.FA4：Mypleasure.Ifyouneedanyotherhelp,youcan（7）

thenwewillcomeoversoon.Enjoyyourflight.Scenario2Mission2WelcomeAboardFA5：Morning,sir.WhatcanIdoforyou?PA2：Sorrytointerrupt.Thisseatbeltseemsshort.I’malittlefat.FA5：Noworries.I’llgetyouan（8）

.PA2：Ialsofeelalittlecold.Canyougetmeablanket?FA5：Certainly.Andsir,ifyoustillfeelcold,youcanturnthisknoboverheadtoadjusttheairflow.PA2：Thanks.（later）FA5：Excuseme,sir.Yourextendedseatbeltandblanket.Doyouneedmetohelpyoufastenit?PA2：OK.Youaresohelpful.FA5：It’sdone,sir.HowaboutIturnonthisreadinglightforyou?PA2：Thatwouldbefine.FA5：Ifthereisanythingelsewecandoforyou,please（9）

toletusknow.Wishyouagoodflight.FA2：Purser,allpassengers（10）

.P：OK,Igotit.Scenario3Mission2WelcomeAboardIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantsgreetthepassengerswhileboarding?（2）Wherecanpassengersputtheirluggage?（3）Whatspecialpassengerisservedinthisdialogueandhowissheserved?Doyouknowanyothertypesofspecialpassengers?（4）Howdoesthe?ightattendantservethepassengeraftertheringingofcallbutton?（5）WhatdoesFA2doattheendofthisdialogue?Mission2WelcomeAboardIV．Practice.（1）Practicethedialoguewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission2WelcomeAboardPart3AnnouncementI.Boarding.Ladiesandgentlemen,

WelcomeaboardAirChina,aproudStarAlliancemember.Pleasetakeyourseataccordingtoyourseatnumber.Theseatnumberisindicatedundertheedgeofoverheadcompartment.Pleaseputyourbaggageintheoverheadcompartmentorundertheseatinfrontofyouandkeeptheaisleclear.Wewillassistyouifyouneedanyhelp.

Thankyou.Mission2WelcomeAboardPart3AnnouncementII.Upgradeservice.Ladiesandgentlemen,

Weareofferingtheupgradeserviceonboard.TherearesomePremiumEconomyClass/BusinessClass/FirstClassseatsavailableontheplane.Ifyouneedtoupgrade,pleas