跨境電商海外倉(cāng)SOP流程動(dòng)態(tài)

跨境電商跨境電商海外倉(cāng)SOP流程processofcrossbordere-commerceoverseaswarehousebordere-commerceoverseas宣講人：某某某時(shí)間：20XX.XXSOP目錄01海外倉(cāng)發(fā)貨02海外倉(cāng)收貨03FBA的退貨海外倉(cāng)發(fā)貨第一部分processofcrossbordere-commerceoverseaswarehousebordere-commerceoverseasSOPPROCESS處理調(diào)拔查庫(kù)存填寫調(diào)拔明細(xì)確認(rèn)出庫(kù)海外倉(cāng)發(fā)貨物流跟蹤審批開(kāi)查與索賠海外倉(cāng)發(fā)貨異常反饋重點(diǎn)物流未簽收系統(tǒng)未到貨：丟貨即亞馬遜未到貨；已送貨但物流更新不及時(shí)，且亞馬遜入庫(kù)不及時(shí)；系統(tǒng)到貨物流未簽收異常反饋重點(diǎn)物流簽收但系統(tǒng)未收貨：SHIPMENT系統(tǒng)發(fā)貨數(shù)量小于亞馬遜創(chuàng)建的計(jì)劃發(fā)貨數(shù)量（即SHIPMENT多次發(fā)貨，系統(tǒng)識(shí)別不出來(lái)到貨批次）；亞馬遜到貨未入庫(kù)；承運(yùn)商送錯(cuò)地址，亞馬遜未收到貨。海外倉(cāng)收貨第二部分processofcrossbordere-commerceoverseaswarehousebordere-commerceoverseasSOPPROCESS跟進(jìn)到貨承運(yùn)商派送情況,物流跟蹤,計(jì)到倉(cāng)時(shí)間與實(shí)際到倉(cāng)時(shí)間跟進(jìn)倉(cāng)庫(kù)收貨核實(shí)海外倉(cāng)收貨；若有到貨異常，需要跟海外倉(cāng)要簽收單并在3個(gè)工作日內(nèi)將簽收單及異常提供給海運(yùn)同事確認(rèn)收貨海外倉(cāng)真實(shí)上架數(shù)據(jù)同步在系統(tǒng)中做確認(rèn)收貨；收貨后反饋反饋給事業(yè)部；企業(yè)郵箱異常反饋重點(diǎn)海運(yùn)、銷售、采購(gòu)、中轉(zhuǎn)倉(cāng)同事等,都需要通知到異常即時(shí)發(fā)現(xiàn)、即時(shí)處理FBA的退貨第三部分processofcrossbordere-commerceoverseaswarehousebordere-commerceoverseasSOPPROCESS申請(qǐng)退貨新建退貨計(jì)劃；選擇退往倉(cāng)庫(kù)、退貨sku、數(shù)量等、備注退貨原因一級(jí)審批審核退貨賬號(hào)、退貨sku、退貨數(shù)量是否合理；預(yù)估退貨費(fèi)用確認(rèn)退貨是否操作二級(jí)審批選擇有空間且能處理退貨的海外倉(cāng)；選擇能滿足銷售要求的海外倉(cāng)FBA創(chuàng)建移除清單訂單編號(hào)填寫系統(tǒng)退貨單中的“訂單ID”；退往地址填寫二級(jí)審批后顯示的倉(cāng)庫(kù)地址反饞海外倉(cāng)將sku維護(hù)到海外倉(cāng)系統(tǒng)中；生成預(yù)報(bào)單海外倉(cāng)收貨海外倉(cāng)反饋到貨后通知海外倉(cāng)操作：清點(diǎn)收貨明細(xì)---換條碼/不換條碼上架、海外倉(cāng)上架后在系統(tǒng)FBA退貨模塊做確認(rèn)到貨；查詢庫(kù)存跨境電商跨境電商海外倉(cāng)SOP流程processofcrossbordere-commerc