好用的工具Hotel English.ppt

1、Hotel English,酒 店 英 語,Greetings 問候,Please smile and keep eye contact when you greet the our guest. 問候客人的時(shí)候，請微笑并保持目光接觸。,Greetings 問候,For the first time when you a guest, say: 第一次見到客人時(shí)： Good Morning, Sir/Maam 早上好，先生/女士,Greetings 問候,For the return guest, we say: 對(duì)于那些回頭客/熟客： Good Morning, Mr./Mrs. 早上好，

2、先生/女士 (稱呼他們的名字),Greetings 問候,Good Afternoon, Sir/Maam 下午好, 女士/先生 Good Afternoon, Mr./Mrs. 下午好, 先生/女士(稱呼客人姓名),Greetings 問候,Good Evening, Sir/Maam How may I help you? 晚上好, 女士/先生. 我可以幫您什么嗎?,Greetings 問候,Good Evening, Mr./Mrs. How can I help you? 晚上好, 女士/先生(稱呼客人姓名) 我可以幫您什么嗎?,Greetings 問候,Welcome to our

3、hotel. 歡迎光臨我們的酒店 Welcome to our restaurant. 歡迎光臨我們的餐廳,Greetings 問候,Good Morning, Sir/Maam Welcome to our hotel. 早上好歡迎光臨我們的酒店,Greetings 問候,Good Morning, Mr./Mrs. How are you? 早上好, 女士/先生(回頭客). 今天感覺怎么樣?,Greetings 問候,Good Afternoon, Sir/Maam How was your trip? 下午好, 女士/先生 您的旅途感覺如何?,Hotel Service Informat

4、ion 介 紹 酒 店 服 務(wù),Welcome to our hotel. It is the leading hotel with silver 5 stars in the southern part of China. 歡迎光臨我們的酒店，這里是南中國領(lǐng)先的白金五星級(jí)酒店。,Hotel Service Information 介 紹 酒 店 服 務(wù),The telephone number of the hotel is 我們酒店的電話號(hào)碼是,Hotel Service Information 介 紹 酒 店 服 務(wù),Take this card with you when you ar

5、e shopping in the city and you will not get lost, Sir/Maam. 外出購物時(shí),請帶著這張卡片, 您就不會(huì)迷路了.,Hotel Service Information 介 紹 酒 店 服 務(wù),Usually we return your laundry around 6:00pm everyday. Express service will take 2 hours in our hotel. 我們通常下午六點(diǎn)給客人送回洗衣. 快速洗衣服務(wù)需要二個(gè)小時(shí).,Hotel Service Information 介 紹 酒 店 服 務(wù),We off

6、er pick-up service in this hotel , please contact our concierge counter for reservations in the lobby. 我們有接機(jī)服務(wù), 請與庶務(wù)部預(yù)約.,Hotel Service Information 介 紹 酒 店 服 務(wù),Please go down stairs and then turn left, you will find the toilet. 請下樓梯然后向左轉(zhuǎn), 您就可以看到洗手間了.,Hotel Service Information 介 紹 酒 店 服 務(wù),Our room ser

7、vice is 24 hours service. You can order according to the menu in your room. And we change the room service menu regularly. 我們有24小時(shí)的房間送餐服務(wù). 你可以按照房間里的菜單來點(diǎn). 我們的菜單也會(huì)經(jīng)常更換的.,Hotel Service Information 介 紹 酒 店 服 務(wù),The grand ballroom is on the second floor. The venue is excellent for a wedding party. 大宴會(huì)廳在二層

8、, 是一個(gè)婚禮聚會(huì)的好地方.,Hotel Service Information 介 紹 酒 店 服 務(wù),The function room is to the right. You may have conferences or meetings there. 多功能廳在那邊. 您可以在那里開會(huì).,Hotel Service Information 介 紹 酒 店 服 務(wù),The souvenir shop is on the second floor in the lobby. Souvenirs are available there. 禮品店在大堂的二層, 你在那里可以買到想買的紀(jì)念品

9、.,Hotel Service Information 介 紹 酒 店 服 務(wù),We will have a wonderful Australian food promotion soon in our caf. 在咖啡廳, 我們將推出非常好的澳洲西餐食品節(jié).,Hotel Service Information 介 紹 酒 店 服 務(wù),You may go to the flower shop and buy some fresh flowers for your wife. 你可以去鮮花店給您的太太買一些鮮花.,Hotel Service Information 介 紹 酒 店 服 務(wù),W

10、e have a pastry chef from Austria and the cake in our gourmet corner is lovely. You may buy one for your friends birthday. 我們酒店有一位從奧地利來的做糕點(diǎn)的大廚, 您可以去美食店為朋友過生日買一個(gè)蛋糕.,Hotel Service Information 介 紹 酒 店 服 務(wù),This is your wake-up call. Mr./Mrs. Have a nice day. 這是您的叫醒服務(wù), 祝您愉快.,Hotel Service Information 介 紹

11、 酒 店 服 務(wù),You may use the wheel chair and it will convenient for your friend. 您可以使用我們的輪椅, 您的朋友就很方便了.,Showing the Way給 客 人 指 路,The Business Center is over there on your left (on your right), Sir/Maam. Let me show you the way. 商務(wù)中心在那邊,在您的左側(cè)(右側(cè)),先生/女士. 我來給您帶路吧.,Hotel Service Information 介 紹 酒 店 服 務(wù),We h

12、ave excellent local food in our Chinese Restaurant, Sir/Maam. Would you like to try? 我們這里有很好的本地菜式, 先生/女士. 您要去品嘗一下嗎?,Showing the Way給 客 人 指 路,We have the best Karaoke Rooms in our wing building, Sir/Maam. Let me show you the way. 在附摟我們酒店有最好的卡拉OK包房, 先生/女士. 我來給您帶路.,Showing the Way給 客 人 指 路,The bellboy

13、will show you the way to your room (to the check out counter), Sir/Maam. 行李生將帶您去您的房間(去結(jié)帳處), 先生/女士,Showing the Way給 客 人 指 路,The money exchange counter is in the lobby. Sir/Maam. Let me show you the way. 外幣兌換處在大堂, 女士/先生. 我來給您帶路.,Showing the Way給 客 人 指 路,Please go straight along the corridor, your frie

14、nd is waiting for you there. 請您一直向前走, 您的朋友在那邊等您.,Apologizing 道歉,I am sorry to hear that and I will send our engineer to your room right away to fix the problem. 我很抱歉聽到這件事, 我會(huì)立即派工程師到你的房間去修理.,Apologizing 道歉,I am terribly sorry about that. I will arrange our manager to attend right away. 對(duì)這件事, 我很抱歉. 我立

15、即去請我們的經(jīng)理來處理這件事.,Apologizing 道歉,I am sorry to have kept you waiting. 很抱歉讓您久等了.,Apologizing 道歉,I apologize for being late. 我來晚了, 我很抱歉.,Apologizing 道歉,I apologize for the delay. 給您遲了, 我很抱歉.,Apologizing 道歉,I am sorry. I am late. 我很抱歉, 我遲到了.,Apologizing 道歉,I share the same feeling as you do. I will see to it at once. 我能體會(huì)您的感受, 我會(huì)立即處理這件事.,Apologizing 道歉,I beg your pardon. I did not understand you. Could you please repeat message? 對(duì)不起, 請您重復(fù)一遍好嗎? 我沒聽懂, 請您重復(fù)一遍好嗎?,Saying Good Bye 道別,Good bye and have a nice day. 再見. 祝您今天愉快!,Saying Good Bye 道別,Good bye and have a ni