酒店英語期末考試試卷(1)

1、;.試卷代碼：南京城市職業(yè)學(xué)院2015-2016 學(xué)年度第二學(xué)期酒店管理專業(yè)酒店英語期末考試試題班級：學(xué)號(hào)：姓名：2016 年 6 月題 號(hào)一二三四五六七總分合分人分 數(shù)得分評卷人1 分，共 20 分）一、單選題（每題1、good morning. _ i help you?a 、wouldb、mustc、mayd、am2、i would like to _ a room, please.a orderb、bookc、seed、look3. it s very kind _ you to help me.aofb、 toc、 byd、 for4. whats the _ for a doubl

2、e room?a. rightb. ratec、moneyd、for5. i would like to book a double room _ bath.a. withb. ofc、byd、for6.excuse me, sir. you need to _ the form.a. fill inb. fill onc、fill ofd、fill for7.we are looking forward to _ you.a. seeb. sawc、 seeingd、 sees8.im afraid we are fully booked _ the 5th.a. withb. ofc、 b

3、yd、for9.do you want to pay _ cash or _ credit card.a. ininb. bybyc、byin d、 inby10.the porter will show you _ your room.a. withb. toc、 byd、for11.my flight will leave _ 6 pm today.a. withb. onc、atd、 for12.the hotel is full and there is someone _ your room.a. takeb. to takec、 takesd、taking13.let me _ y

4、ou with your luggage.;.;.a. helpb. helpingc、helpsd、 to help14.may i _ the curtain?a. drawb. turn onc、turn offd、 make up15._ the way, how long will it take to clean the room?a. withb. onc、byd、for16.can you _ the air conditioning?a. drawb. turn onc、turn offd、 make up17.do you want these shirts to be _

5、?a. starchb. starchesc、starchedd、 starching18.let me help you _ your luggage?a. byb. withc、 ond、 of19.i hope you will _ a morning call at 7:00.a. arrangeb. arrangesc、arrangedd、making20.ill ask a porter to _ your luggage.a. take careb. take care ofc、 take care offd、 look得分評卷人二、根據(jù)對話填寫入住單（每題1 分，共 10 分）

6、g: good evening, i have a reservation under the name of mr. tomlinson.r: ok .ive found it. checking out on the 27th?g: that s right.r: can i take a credit card for the deposit?g: yes, sure. also, id like a non-smoking room please.r: certainly madam. heres your key. your room is on the 7th floor and

7、on the left. room 781. check-out time is at 12:00 noon. by the way, you are from america, i m right?g: you are right. and i ll stay in your hotel for 4 nights.hotel registration formguest s nameguest s sex (m / f) check-out timeroom no.客人名字客人性別退房時(shí)間房號(hào)preference for roomsfloorcheck-in timemeans of set

8、tlement特別要求樓層入住時(shí)間結(jié)賬方式country（來自國家）days of staying天數(shù)得分評卷人三、根據(jù)情境完成對話 .（每題 2 分，共 40 分）;.（我（先生， 您;.part onea ：good morning . what can i do for you, sir ?b： yes,（ 我想 定一 房 。）a ：ok ,sir .（什么 候？）b： from may 1st.a ：（幾個(gè)晚上？）b： for three nights .a ：（您一行共有多少人呢？）b： just my wife and myself .a ：（哪種房 你比 喜 呢，要一 大床房的房

9、 是兩 人床的房 ？）b： twin-room ,please .a ：could you hold the line ,please ?要 幾天有沒有房 。）久等了。）we have a twin-room with windows at rmb288 and without windows at rmb258, which would you prefer?b： well take the one with windows .a ：certainly ,sir .may i have your name and initials ,please ?b： yes ,its caruthers

10、 t.e.part twoa: good evening.（有什么可以幫助您的，先生？）b:（三個(gè)星期前，我 定了一 窗的兩 人床的房 ） i mcaruthers t.e.a: just a moment, please, mr. caruthers.（我 看一下今天的 ） . sorry tohave kept you waiting, sir. yes, you have reserved a twin-room with windows from today to the 3rd.b: yes, exactly.a:（ 出示您的 照） thank you, sir.（ 請您填一下 登

11、表。）b: ok. here you are. is it all right?a: yes, thanks.（您打算怎么付款， 金 是信用卡？）b:（我能用旅行支票付 ？）a: certainly. here s the keyto room 808. please keep it.（晚安，并 祝您入住愉快。）b: thank you.;.;.part threea ：您(想喝點(diǎn)什么呢，先生 ?)b: id like some tea.你(們這里都有些什么茶？ )a: we have black tea and green tea.請問(你想喝什么茶？ )b: i dont know.你(能

12、給我推薦下么？ )a: i suggest you to have some green tea. green tea has a cooler flavor,夏(天喝很好 .)b: ok, id like a pot of biluochun (碧螺春 ).得分評卷人1 分，共 10 分）四、判斷對錯(cuò)（每題1.a cashier should remind his client to keep the exchange slip well. ( ）2.telephone service is round the clock and free of charge in the hotel（.）

13、3.after registration, the receptionist should wish the guest an enjoyable stay at thehotel. （）4.guests feel pleased when the room attendant calls them by the names（.）5.the room attendant should never touch the banknotes or documents on the deskwhen cleaning the guestroom.（）6.honesty is the best poli

14、cy.（）7. the hotel staff should report the problems to the superior no matter what it is.（）8. when you must leave during the meal, you should put your napkin on the chair andfold it carefully, but never take it away with you. （）9. some hotels accept guests personal（ checks）10. room service means to d

15、o service in the guestroom（.）得分評卷人五、閱讀理解題 .（每題分，共分）americans like to travel on their yearly holiday. today, more and more travelers in the united states are spending nights at small houses or inns instead of hotels. they get a room for the night and the breakfast the next morning.rooms for the night

16、 in private (私人 ) homes with breakfast have been popular with travelers in europe for many years. in the past five to ten years, these bed-and-breakfast places have become popular in the united states. many of these america s bed-and-breakfast inns are old historic buildings. some bed-and-breakfast

17、inns have only a few rooms, others are much larger. some inns do not provide telephones or televisions in the rooms, others do.;.;.staying in a bed-and-breakfast inn is much different from staying at a hotel. usuallythe cost is much less. staying at an inn is almost like visiting someoneowners are g

18、lad to tell about the areas and the interesting places to visit. many vacationers say that they enjoy the chance to meet local families.1. americans like to take to a holiday trip_.a.every yearb.every season c.every monthd.twice a year2.nowadays more american travellers prefer spending nights at_.a.

19、big hotelsb.colleges and universitiesc.their relatives homesd.small houses and inns.3.according to the passage， which of the following is true?a.travellers can get breakfast and lunch at small houses or inns.b.there are only a few rooms in all kinds of small inns.c.in some inns travellers cans watch

20、 tv in the rooms.d.it is more expensive to spend nights in private homes.4.rooms for the night in local families have been popular in _for many years.a.asiab.europec.americad.africa many of these americas-andbed-breakfast inns are _.a.old buildingsb.new buildingsc.tall buildingd.small houserossiya h

21、oteli read an article in the newspaper yesterday that the hotel rossiya in moscow is the largest one in the world. it is a 12-story building that has 3,200 rooms. it can accommodate 6,000 guests. it has 15 restaurants and 93 lifts. about 3,000 people work in the hotel. the ballroom is known as the worlds largest. furthermore, there is a21-story“presidential tower” in the central courtyard. local residents are not allowed to live in the hotel. foreigners are charged 16 times more than the usual very low rate charged to ru