酒店基礎(chǔ)英語口語回答

1、資料來源：來自本人網(wǎng)絡整理！祝您工作順利！酒店基礎(chǔ)英語口語回答 我們酒店員工當客人向我們說明什么的時候，得體的答復也很重要。接下來，我給大家預備了酒店根底英語口語答復,歡送大家參考與借鑒。 酒店根底英語口語答復 1.一般性的答復 i see, sir. 我明白了，先生。 certainly, sir.好的，先生。 2.請對方再等一會兒 just a moment, please. 請稍等。 thank you for waiting. 您久等了，先生。 i am very sorry to have kept you waiting. 很愧疚讓您久等了。 could you wait a li

2、ttle longer, please? 請您稍候好嗎? 3.要費事客人或是回絕客人的要求時 回絕客人時，不要一口回絕說no.，要委婉一些。 i am afraid i cant do that. 不好意思，我唯恐沒方法那樣做。 excuse me, sir. please let me pass. 不好意思，先生，費事讓我過一下。 4.賠禮 假如是自己的錯就說i am sorry.假如是公司的錯，就說：we are sorry. i am very sorry for the delay1. 很愧疚延誤了時間。 i am very sorry for the inconvenience. 很

3、愧疚造成您的不便。 i would like to apologize for the mistake. 為這個錯誤我深致歉意。 5.客人對自己說thank you.時答復 you are welcome. 不客氣。 thank you, sir. 感謝您，先生。 thank you very much. 特別感謝您。 6.交給客人某些東西時，可以說 here you are. 您要的東西在這里。 here is your room key. 這是您的房間鑰匙。 here it is. 這是您的東西。 7.當客人預備分開時，可以說： have a nice day. 祝您有美妙的一天。 ple

4、ase enjoy your stay 祝您住宿開心。 we hope to see you again soon. 盼望不久能再次見到您。 thank you for staying with us. 感謝光臨。 8.當客人的英語難以理解時 面對客人的疑問，不要只是一味地傻笑，或是始終說yes, yes.假如聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸fjust a moment, please., 然后懇求別人幫助。 pardon? 對不起? pardon me? 對不起? i beg your pardon? 對不起請再說一遍好嗎? could you repeat that, please

5、? 請您重復一遍好嗎? 假設(shè)是不敢確定對方所說的局部內(nèi)容時，可以將不明白的局部重復一遍，如： excuse me, sir. do you mean you lost your room key?不好意思，先生，您是說您丟了房間的鑰匙? 擴展：收訖用語 收訖 您昨日來信已收悉, 謹于此按您所商定的條件。承受此項任務。 i acknowledge receipt of your letter of yesterday, and gratefully accept the appointment on the terms you mention. 6月1日貴函敬悉。 we are pleased

6、to acknowledge receipt of your favour of the 1st june. 本月5日來函敬悉。 we acknowledge receipt of your letter of the 5th inst. 本商品將于12月最終一班輪船付運, 貨到時請惠于告知。 kindly1 acknowledge receipt, and have the goods sent by the last steamer in december. 我們?nèi)缙谑盏侥?月15日的信, 信中所談事宜盡悉。感謝。 we duly received your favour of the 1

7、5th may, contents of which we note with thanks. 6月6日來函收悉, 我們無法交運該貨, 甚感遺撼。 we are in possession o fyour favour of the 6th june, and regret having to inform you that it is impossible for us to deliver the goods. 7月15日寄來的貨物發(fā)票收悉。 we are in possession of your invoice2 of the 15th july. 7月7日的貴函收悉, 感謝您訂購以下

8、貨物: . your favour of the 7th july is at hand, and thank you for your order for: . 7月10日來函敬悉。 your favour of the 10th july came duly to hand. 您昨天的信和所附來的100美元的支票均已收悉。 your favour of yesterday covering a chequie of $100 is duly to hand. 昨天貴函已收悉。 your favour of yesterday is duly received. 我們已收到您昨日寫的信。 we have received your letter of yesterday. 我們?nèi)缙谑盏侥蛉瞻l(fā)來的信。 we duly received your letter of yesterday. 我們于5月1日收到您4月3日的信。 we received on the 1st may your valued favour dated 3th april. 我們?nèi)缙谑盏侥?月27日函和附來的150美元的匯票。 we duly received your favour of the 27th may, with a draft for $150. 2月6日來函收悉。 we hav