電話英語(yǔ)小常識(shí)

1、 1、 Hello 的用法用英語(yǔ)打電話時(shí),一打招呼就要用 Hello 這個(gè)詞,意思相當(dāng)于漢語(yǔ)中的 “ 喂 ” 。用漢語(yǔ)打電話, “HELLO” 一般只說(shuō)一遍 就可以了。注意:說(shuō) “HELLO” 時(shí),重音必須在第二 個(gè)音節(jié)上,讀成 /hel u/, /u/這個(gè)音可以拉的 長(zhǎng)一些。2、千萬(wàn)別說(shuō) “Who are you?” 平時(shí)打電話,經(jīng)常問對(duì)方 “ 喂,你是誰(shuí)? ” ,可是用英語(yǔ)打電話時(shí),千萬(wàn)別說(shuō) “Who are you?” ,因?yàn)檫@樣會(huì)顯得很沒禮貌。要想確認(rèn)對(duì)方身份,通暢使用下列方式 發(fā)問: Whos calling, please? Whos speaking? Whom Im speak

2、ing to? May I have your name?如果你是秘書,估計(jì)對(duì)方是地位較高的人,如別的公司董事長(zhǎng)或總經(jīng)理, 你想詢問對(duì)方名字,最好以秘書口吻說(shuō): What name shall I give?(我該如何稱呼您呢? Who shall I say is calling, please?顯得尊敬一些。3、打電話的常用術(shù)語(yǔ)vCalling number 打電話人的 號(hào)碼vCalled number 接電話人的 號(hào)碼vCaller 打電話的人vCalled party接電話的人 vCollect call 對(duì)方付費(fèi)電話 vCredit card call信用卡記賬 電話 vNight

3、call 夜間電話 vService call 免費(fèi)電話 vDuration of call 通話時(shí)間 vArea code 長(zhǎng)途電話區(qū)號(hào) vSwitchboard 總機(jī) vInformation board 問詢臺(tái) vExtention number 分機(jī)號(hào) vOperator 接線員4、英美表達(dá)差異 英美人士的一些打電話的習(xí)慣表達(dá)上的差異舉例: 找人時(shí)Can I speak to Mr. Brown, please? (British May I speak to Mr. Brown, please? (USA 詢問名字時(shí)Can I have your name, please? (Bri

4、tish May I have your name, please? (USA 請(qǐng)對(duì)方稍等:Hold on, please. ( BritishOne moment, please (USA 幫對(duì)方接通電話: Ill put you through. (British Ill connect you. (USA 對(duì)致謝的回應(yīng): Thats all right. (British Youre welcome. (USA 愿為對(duì)方效勞: Can I help you? (British May I help you? (USA5、查詢電話號(hào)碼 身處異國(guó)，尤其是英語(yǔ)國(guó)家，當(dāng)你不知 道某電話號(hào)碼時(shí)，該

5、如何查找呢？ v Yellow Page。 這種電話本是一句業(yè)務(wù)范圍 分類，記錄各公司，政府和學(xué)校的電話號(hào)碼。 v White page。 “住宅電話”，一句Last name的 字母順序排列，記錄私宅的電話號(hào)碼。 v Directory Assistance(查號(hào)臺(tái) 6、請(qǐng)人接電話 Hold the line, please . Ill get him to the phone. v There is a call for you. v You are wanted on the phone. Mr. is wanted on the phone. Please come to the Information Desk. Ther