凱賓斯基基礎(chǔ)英語培訓手冊 - 圖文-

1、 Greeting 問候-Good morning/ afternoon/ evening, sir/ madam! 早上好/下午好/晚上好,先生/夫人!-How are you today, sir?您好嗎,先生?-How do you do!您好嗎?-How are you (doing?最近好嗎?-Nice to meet/see you!很高興見到你!Welcome 歡迎-Welcome to Kempinski Hotel Dalian!歡迎光臨大連凱賓斯基飯店。-Welcome to our restaurant.-歡迎光臨本餐廳。-Were glad to see you aga

2、in.-很高興見到您。Asking/inquiring 詢問/征詢-May I have your name, please?-可以告訴我您的名字嗎?-Your initials, please?-請告訴我您姓名的首字母。-May I have your signature here, sir?-請您在這里簽字。-Would you like to leave a message?-您需要留口信么?-I beg your pardon?-您能再說一遍么?-What do you think of our service?-您覺得我們的服務(wù)怎么樣?-May I know your name/ro

3、om number?-能告訴我您的名字/房號么?-May I know whom Im talking to?請問您是哪位?(打電話時用-May I be of (your service, madam?請讓我為您服務(wù),夫人。-May I recommend our xx to you, sir?先生,我向您推薦xx。-How about a xx?xx怎么樣?-Would you like me to book you a xx?為您預訂xx,可以嗎?-Would you like to sit by the window?您喜歡坐窗邊的位置嗎?-Would you like to have

4、 a cup of tea?您來一杯茶嗎?-Is there anything else I can do for you, madam?夫人,您還有什么需要嗎?Expressing good wishes祝福-Have a pleasant stay with us, Sir.愿您和我們共度好時光。-Have a nice day/ a pleasant evening/ a good weekend!祝您今天/今晚/周末愉快!-Enjoy your stay/ day.祝您愉快!-Happy New Year/ Birthday!新年/生日快樂!-Merry Christmas!-圣誕快樂

5、!Answers to good wishes對祝愿的回答-You too, Mr. xx /Ms. /Mrs. /Miss.也祝您愉快!-The same to you, sir/ madam.也祝您愉快!Expressing thanks 致謝-Thank you very much.-非常感謝。-Thank you for coming.-謝謝您的光臨。-Thank you for being so understanding.-謝謝您的理解。(得到諒解時用-Thats very kind of you. Thank you very much. -您真是太好了!謝謝!Answers t

6、o thanks對致謝的回答-You are welcome.-不用謝-With pleasure.-別客氣-My pleasure.-樂意為您效勞!-Glad to be of service. Please feel free to contact us anytime.-很高興為您服務(wù),請隨時與我們聯(lián)系。Apologizing致歉-Excuse me.不好意思,打擾一下!-Im awfully sorry.-真是很抱歉! 點整三種表達時間的方法Basic English - January (Jan. April (Apr. July (Jul. October (Oct. 1-12 月

7、： February (Feb. May August (Aug. November (Nov. March (Mar. June (Jun. September (Sep. December (Dec. Years 年的表達 Year 年 The beginning of a year 年初 The end of a year 年底 Last year 去年 This year 今年 Leap year 閏年 Sixteen forty-three1643 年 Seasons 季節(jié)的表達 Season 季節(jié) Spring 春季 Early spring 早春 Summer 夏季 Midsum

8、mer 盛夏 Autumn/fall 秋季 Late autumn 晚秋 winter 冬季 Weather 關(guān)于天氣 - Whats the weather like today? 今天天氣如何？ - Today is XXX. Cloud 云 cloudy 陰天 Sun 太陽 sunny 晴天 Rain 雨 rainy 下雨天 Fog 霧 foggy 霧天 Wind 風 windy 刮風天 PERFORMANCE THROUGH PEOPLE PERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISM 11 Basic

9、English Taste 味道的表達 - How is it taste? - Its Delicious 美味的 Sweet 甜的 Sour 酸的 Salty 咸的 Bitter 苦的 Hot 辣的 Terrible 糟糕的 Colors 色彩的表達 在表達顏色的深淺時，直接在顏色前加 dark（深）或 light（淺） 即可。如深藍色為 dark blue,淺紅色為 light red. - Red yellow green blue white black orange pink purple grey brown cream blue green crimson - What col

10、or is it? Its NUMBER 數(shù)字 - Cardinal No.基數(shù)詞：主要表示數(shù)量，13-19 都以-teen 結(jié)尾， 20-90 等十位整數(shù)都以-ty 結(jié)尾。 - Ordinal No.序數(shù)詞：主要表示次第，如在表達樓層時，我們就用序 數(shù)詞。第 4-19 都由相應的基數(shù)詞加-th 構(gòu)成。第 20-90 等十位整 數(shù)的詞是由相應的基數(shù)詞去詞尾-y，加-ieth 構(gòu)成。 Saying good-bye (告別語 - Good-bye, and have a nice day. 再見！祝您愉快！ - We all look forward to serving you again.

11、- 真誠期待再次為您服務(wù)。 - We all look forward to serving you again. - 真誠期待再次為您服務(wù)。 PERFORMANCE THROUGH PEOPLE PERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISM 12 Basic English - Hope you enjoyed staying with us. - 希望您在這里過得愉快！ The title of a technical post(職稱 GM/General Manager 總經(jīng)理 EXE Secretary

12、 總經(jīng)理秘書 Owner Representative 業(yè)主方代表 Director 總監(jiān) EXE Housekeeper 行政管家 AM/Assistant Manager 大堂經(jīng)理 Manager 經(jīng)理 MOD Manager On Duty 值班經(jīng)理 Supervisor 主管 Captain 領(lǐng)班 Floor Attendant 客房服務(wù)員 Waiter/Waitress 男/女服務(wù)員 Clerk 文員 Operator 接線員 Bell Boy 行李生 GSA/Guest Service Assistant 接待員 GRO/Guest Relation Officer 客戶關(guān)系主任 Places of Interest and address (旅游景點 Tiger Beach 老虎灘 Charm of the Sea Plaza 海之韻廣場 He Pole Aquarium 水族館 Golden Pepple Beach 金石灘 Bingyu Valley 冰峪溝 L