企業(yè)資源規(guī)劃系統(tǒng)

1、Enterprise Resource Planning System 企業(yè)資源規(guī)劃系統(tǒng)December 26, 2001 AGENDAnCRM-ERP-SCM RelationshipnWhat is “ERP”？nMajor Functions of ERPnFrom MRP to ERPnMRPnMRP IInERPERP-MES-Control Data FlowERP ImplementationCritical Factors of ERP ImplementationHow to Choose ERP System?What is “SAP”?How much does SAP

2、R/3 cost?SAP R/3 Integration ModelCRM-ERP-SCM RelationshipCustomer Contact CenterCRMERPe-business InfrastructureSCMBusiness IntegrationMarketingProduct SupportSalesServiceDeliveryCustomer Data Storage and AnalysisWhat is “ERP”?nEnterprise Resource Planning 企業(yè)資源規(guī)劃n由Gartner Group於90年代初首先提出的。該機(jī)構(gòu)認(rèn)為ERP在功

3、能上超過MRP，除了資訊科技以外，它還使用人工智慧，具有模擬的能力，應(yīng)用在專案管理，內(nèi)部各功能的整合，品質(zhì)管理，外部與客戶供應(yīng)商的整合，可視需要製作各式報(bào)告等。nAPICS：一個(gè)會(huì)計(jì)導(dǎo)向的資訊系統(tǒng)用來確認(rèn)和規(guī)畫為了接受、製造、運(yùn)送和結(jié)算客戶訂單所需的整個(gè)企業(yè)的資源。n狹義的ERPn支援企業(yè)內(nèi)部決策的交易管理系統(tǒng)n廣義的ERPn整合外部資訊的企業(yè)經(jīng)營(yíng)管理系統(tǒng)Major Functions of ERPn整合業(yè)務(wù)系統(tǒng)n整合資料庫(kù)n業(yè)務(wù)流程最佳化n利用參數(shù)指定進(jìn)行開發(fā)n群組軟體互動(dòng)n開放性n全球化n具備EDI能力n經(jīng)營(yíng)資訊系統(tǒng)(Executive Information System)From MR

4、P to ERPMRPMaterial Requirement PlanningMRP IIManufacturing Resource PlanningERPEnterprise Resource PlanningProductionOrientedEnterpriseOrientedMRPnMaterial Requirements Planning 物料需求規(guī)劃客戶訂單物料需求計(jì)劃物料需求計(jì)劃MRPMRP用料表BOM庫(kù)存INV採(cǎi)購(gòu)製造MRP IInManufacturing Requirements Planning II 製造資源規(guī)劃用料表工程資料途程工作中心庫(kù)存營(yíng)運(yùn)計(jì)劃銷售計(jì)劃生產(chǎn)計(jì)

5、劃主生產(chǎn)排程MPS物料需求計(jì)劃MRP採(cǎi)購(gòu)應(yīng)收帳款製造成本會(huì)計(jì)總帳/企業(yè)經(jīng)營(yíng)績(jī)效應(yīng)收帳款資源規(guī)劃粗略產(chǎn)能規(guī)劃 RCCP產(chǎn)能需求規(guī)劃 CRP固定資產(chǎn)人力資源ERPn多廠（一個(gè)以上生產(chǎn)基地）n多種幣值的轉(zhuǎn)換n與客戶端的資訊整合n與供應(yīng)商的資訊整合製造資源規(guī)劃 (MRPII)製造資源規(guī)劃 (MRPII)銷售/需求規(guī)劃生產(chǎn)計(jì)劃主生產(chǎn)排程 MPS物料需求計(jì)劃 MRP產(chǎn)能需求計(jì)劃 CRP存貨管理現(xiàn)場(chǎng)控制應(yīng)收/應(yīng)付帳款成本總帳人力資源企業(yè)績(jī)效評(píng)估多廠生產(chǎn)資訊科技供應(yīng)鏈管理企業(yè)人力資源整合財(cái)務(wù)功能售後服務(wù)客戶關(guān)係管理CRM工程製造執(zhí)行系統(tǒng)MES生產(chǎn)排程系統(tǒng)APS品質(zhì)管理維修管理ERP-MES-Control D

6、ata FlowMPRII/ERPForecastingCostingProduction PlanningProduct DefinitionProcess DefinitionSOPHuman ResourcesInventory ManagementPurchasingDistributionMESResource Alloc./StatusOperations SchedulingProduction DispatchingDocument ControlData Collection/Acq.Labor ManagementWIP Status/TraceabilityQuality

7、 ManagementPerformance AnalysisProcess ManagementProduct Trackingand GenealogyMaintenanceManagementOrder Status/COmpletions/Start-Due-EndResource Status/UsageLabor Status/UsageMaterial Status/UsageActual BOM/Formula/Recipe/Drawing/Part ProgramActual Routing/ProcessProduct Genealogy/Traceability/As B

8、uilt InformationScrap/WasteProduct DemandBOM/Formula/Recipe/Drawing/Part ProgramResourcesRouting/ProcessLabor CharacteristicsInventory StatusSOP, HEALTH, WORK InstructionsMonitoring & SensingProcessEquipmentEnvironmentLaborMaterialControlMachine ControlRegulatory ControlRealtime QCAdvanced Proce

9、ss ControlsOperationsProcess SequencingMachine & Process InstructionsLabor InstructionsHuman Machine InterfacingSafetyMaintenanceProcess Instructions: Recipes,Work Instructions, Part Programs,Order Specific, MachineUtilization, Work CertificationRequirementsOperator Instructions: Scheduled(predi

10、ctive) & PreventativeMaintenance,Material Safety Instructions(documents), Machine OperationInstructions (documents)Drill Down (inquiries) StatusProcess StatusBatch End ReportsAd Hoc InquiresMaterials AnalysisEvents: Time/Date/Lot/AlarmsData Collected from MonitoringFunctions: Process, Equipment,

11、Environment, Labor, Material, ProductParametersFocus:CustomerDecision Location:OfficeFocus:ProductDecision Location:FactoryFocus:ProcessDecision Location:Shop Floor/Plant FloorPlanningExecutionControlERP Implementationn人的推動(dòng)方面n強(qiáng)而有力的領(lǐng)導(dǎo)者n公司成立再造委員會(huì)，成立ERP工作小組，跨部門推動(dòng)n由上而下 充分授權(quán)n妥善借重外力 加速完成n分析企業(yè)組織方面n分析企業(yè)目標(biāo)與與

12、核心策略n建構(gòu)組織的商業(yè)架構(gòu)n定義組織功能及機(jī)制n評(píng)析現(xiàn)有組織功能上不足之處n調(diào)整企業(yè)流程以符合ERP系統(tǒng)功能Critical Factors of ERP Implementationn專注在基礎(chǔ)要件n雇用有經(jīng)驗(yàn)的專案經(jīng)理n要求供應(yīng)商的參與n維持專案的主控權(quán)n重新考核專案的功能和先後順序n必要時(shí)重訂期望n清晰的定義策略性的應(yīng)用或產(chǎn)品的介面及延伸How to Choose ERP System?n功能n前瞻性支援n售後服務(wù)與支援n使用介面n費(fèi)用n廠商存活力What is “SAP”?nSystem, Applications and Products in Data ProcessingnSA

13、G AG was founded in Germany, 1972nthe worlds largest inter-enterprise software companynthe worlds third-largest independent software suppliernemploys over 27,800 people in more than 50 countriesn10 million users, 36,000 installations, 1,000 partners, 21 industry solutionsn1995: US$4 billion; 1997: U

14、S$10 billion; 2000: US$15.5 billion; 2002: US$52 billionnmore than 1,000 predefined business processesnmore than 10,000 tables nmajor product: SAP R/3How much does SAP R/3 cost?nNT$20,000,000 for 100 authorized usersnNT$40,000,00080,000,000 for consulting servicenNT$5,000,00020,000,000 for hardware spendingnAnother NT$?0,000,000 for new employee hiring and trainingSAP R/3 Integration ModelFIFinancialAccountingCOControllingAMFixed