酒店日常用語與詞匯

1、酒店日常英語（對(duì)話） Basic English for hotel service歡迎：1、Welcome to our hotel (restaurant , shop). 歡迎到我們賓館(餐廳、商店)來。2、we re glad to see you again.我們很高興能再見到您。3、I' m from xx department, my name is xxx. 我在XX部門工作，我叫XXX。詢問/征詢1、May I have your name, please?請(qǐng)問您叫什么名字？2、Your initials, please?請(qǐng)問您的名字首寫字母？3、May I have

2、 your first name?請(qǐng)告訴我您的名字。4、May I take your order now?我現(xiàn)在為您下單好嗎？5、May I have your room number?請(qǐng)您告訴我您的房間號(hào)，好嗎？6、 May I have your signature, sir? her甲lease.祝愿/祝福：1、Have a pleasant stay at our hotel, sir. 愿您在我們中心，一切順心開心。2、Have a pleasant stay with us, madam. 夫人，愿您和我們在一起開開心心。3、Have a nice day!祝您今天一切都好！4、

3、Have a pleasant evening.愿您擁有一個(gè)愉快的晚上。5、Have a good weekend! 周末愉快！6、Have a good day.祝您今天一切都好！7、Enjoy your stay/day.愿您在這兒玩得開心。& Happy New Year!新年快樂！9、Merry Christmas!圣誕快樂！精選范本,供參考！稱謂1、直接稱謂：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、間接稱謂： the lady with you, the

4、 gentleman with you, that lady, that gentleman.問好1、How do you do?您好?。ǔ醮我娒妫?、Glad to meet you .很高興見到您。3、How are you?您好嗎？Fine, Thanks. And you ?很好，謝謝。您好嗎？4、Good morning, sir/madam早上好！先生/夫人。Good afternoon, sir/madam下午好！先生/夫人。Good evening, sir/madam晚上好！先生/夫人。5、How are you today, sir? 回答：Thank you. And y

5、ou?先生，今天一切都好嗎？很好，謝謝。你呢？先生，請(qǐng)您把名字簽這兒，好嗎？7、May I know who I ' nialking with?(打電話時(shí)用) 請(qǐng)問您是哪位？8、May I recommend our, sir?先生，我能為您推薦我們 征詢語：9、Can(May)l help you?我能幫您什么嗎？Yes, please.好的。10、What can I do for you.我能為您干點(diǎn)什么？11、Is there anything I can do for you?有什么能為您效勞的嗎？12、Just a moment, please.請(qǐng)稍等一下。Certain

6、ly.當(dāng)然可以。Yes, of course .當(dāng)然可以。13、Would you like to have a cup of tea?來杯咖啡如何？14、How about a您覺得怎樣？10、Happy Birthday!生日快樂！11、Have a nice holiday!假日快樂！12、Wish you every success!祝您成功！13、Congratulations!祝賀您！對(duì)一般祝愿的回答：1、You too. Sir / Madam也希望您也一樣2、The same to you, sir/madam.也希望您也一樣。答謝和答應(yīng)語：1、Thank you (very

7、much).謝謝您(非常感謝)。2、Thank you for your advice (information , help)感謝您的忠告(信息、幫助)。3、It's very kind of you .謝謝，您真客氣。4、Thank you for coming.感謝您的到來。5、You are welcome .不用謝。6、Not at all.不用謝。7、Don't mention it .不用謝。8、It's my pleasure .非常高興為您服務(wù)。(With pleasure.)(My pleasure.)9、I am at your service .

8、樂意為您效勞。10、Glad to be of service.Please feel free to contact us anytime.3、rm sorry, It's my fault.很抱歉。那是我的過錯(cuò)。4、I ' nvery sorry. There could have been a mistake. I do apologize.非常抱歉，這兒肯定是岀錯(cuò)了。真的對(duì)不起。5、Sorry to have kept you waiting.對(duì)不起，讓您久等了。6、Sorry to interrupt you.對(duì)不起，打擾您了。7、rm sorry about thi

9、s.對(duì)此表示抱歉。8、I apologize for this.我為此道歉。9、I ' nsorry. We have run out of.我感到十分抱歉。我們把 都用完了。10、That's all right/ doesn' t matter/ not at all / no problem 沒關(guān)系。11、Let's forget it.算了吧。提醒用語1 :1、Let me show you.讓我告訴您。2、This way, please.這邊請(qǐng)。3、It will be on your right hand side. You won' tm

10、iss it. 它在您的右手邊，您一定能夠找到的。4、Go straight ahead.直走。5、Go down to the lobby.往下走到大堂。6、Go upstairs/downstairs.上樓/下樓。7、Please take the lift to the 3rd floor.請(qǐng)您乘電梯到三樓。8、Turn left /right.很高興能為您服務(wù)，有需要請(qǐng)隨時(shí)聯(lián)系我們11、Thank you for staying in our hotel.感謝您在我們酒店下榻。致歉和答應(yīng)語：1、rm sorry .很抱歉。2、Excuse me .對(duì)不起。提醒用語2:1、Here yo

11、u are(遞東西時(shí))給您。2、Mind(Watch)your step.請(qǐng)走好。3、Please be careful.請(qǐng)當(dāng)心。4、Please don't leave anything behind.請(qǐng)別遺忘您的東西。精選范本,供參考！往左轉(zhuǎn)/右轉(zhuǎn)。5、Don't worry.別擔(dān)心。6、Take it easy.放心好了。7、Please don't smoke here.請(qǐng)不要在這邊抽煙。請(qǐng)讓路1、Excuse me, please.不好意思，請(qǐng)讓讓。2、May I come through, please?請(qǐng)問能讓我過嗎肯定答復(fù)：1、Certainly, si

12、r, I will bring it to you right away. 當(dāng)然，先生，我立刻把它拿來給您。2、We do haveavailable.我們保證切實(shí)可用。表示同意：1、That ' true. 那是真的。2、Absolutely, sir.絕對(duì)是的，先生3、Exactly, sir.千真萬確，先生表示明白：1、Yes, I see, sir.先生，我明白。表示不明白:未肯定時(shí)的答復(fù)：1、I ' nsorry I cannot guarantee, but I ' ldo my best.對(duì)不起，我不能保證，但我一定會(huì)盡我全力去做。2、I ' rn

13、orry, madam, I ' nnot sure, but I ' lask my manager/the chef about it for you.對(duì)不起，夫人，我不能確定，但我將會(huì)問我的經(jīng)理/廚師。1、Could you speak slowly, please?表示高興：1、My pleasure, I ' nhappy everything was to your satisfaction. 這是我的榮幸，我很高興一切都能令您滿意。2、I ' nglad to hear that.我很高興聽您這么說。您能說慢些嗎?2、I ' nsorry,

14、 I don' tquite understand. Should I get the manager?很抱歉，我不是很明白。我能讓我經(jīng)理過來嗎？3、Pardon?請(qǐng)您再說一遍好嗎？告別語:表示遺憾:1、I ' nsorry to hear that.我感到很遺憾2、It ' a> great pity.太可惜了。表示關(guān)懷：1、Did you have a nice trip? 旅途愉快嗎？2、Are you all right, sir?先生，一切可好？3、I hope you feel better now. 我希望您現(xiàn)在感到舒服些。表示謙讓：1、After

15、you, sir.先生，您先。2、You first, sir.您先走。1、Goodbye.再見。2、See you late.再見。3、Good night.晚安。4、See you tomorrow.明天見。5、Have a nice trip!一路平安！6、Thank you for coming.感謝您的光臨。7、Goodbye and hope to see you again. 再見，希望再見到您。8、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好運(yùn)！餐飲部用語請(qǐng)問您怎樣付款?Have you booked a table?您預(yù)

16、定餐桌了嗎？Have you made a reservation?您預(yù)定了嗎？Here is the bill. Please sign it.這是您的帳單，請(qǐng)簽字。Thank you for coming. 感謝您的光臨。Goodbye and hope to see you again. 再見，希望再見到您。Would you like to sit by the window? 您喜歡坐在靠窗邊的位置嗎？smoking or non-smoking?吸煙區(qū)還是非吸煙區(qū)？Sit down, please .Here is the menu.請(qǐng)坐，給您菜單，先生。Would you lik

17、e to see the menu?您需要看菜單嗎？Would you like something to drink?您想喝什么？What would you like to have, coffee or tea?您要喝咖啡還是茶？Are you ready to order?您現(xiàn)在可以點(diǎn)餐嗎？May I take your order, sir?您要點(diǎn)菜嗎？Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？Enjoy your meal , please.祝您用餐愉快。Service hours are:（餐廳）供應(yīng)時(shí)間是

18、：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。How would you like to pay?breakfast 早餐 lunch午餐 brunch早午餐 supper晚餐 dinner正餐 late snack 宵夜餐具coffee pot咖啡壺coffee cup咖啡杯paper towel紙巾napkin餐巾ashtray煙灰缸toothpick牙簽table cloth桌布dish 碟

19、plate 盤saucer小碟子rice bowl飯碗chopsticks筷子soup spoon湯匙knife餐刀fork叉子cup杯子glass玻璃杯mug馬克杯picnic lunch便當(dāng)fruit plate水果盤調(diào)味品：caviar魚子醬barbeque sauce 沙茶醬tomato ketchup, tomato sauce 番茄醬 mustard 芥茉salt 鹽sugar 糖gourmet powder 味精vinegar 醋soy sauce 醬油西餐：menu菜單French cuisine 法國菜 today's special 今日特餐 chef's

20、special 主廚特餐 buffet自助餐 fast food 快餐 specialty招牌菜 ham and egg 火腿腸 buttered toast 奶油土司 French toast 法國土司 cheese cake 酪餅 white bread 白面包 brown bread 黑面包 appetizer開胃菜 green salad蔬菜沙拉 onion soup 洋蔥湯 corn soup玉米濃湯 fried chicken 炸雞 roast chicken 烤雞 steak牛排T-bone steak 丁骨牛排 filet steak菲力牛排 sirloin steak沙朗牛排

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25、;eiuo;I：晉曰皆槪必謝呈 9u6ediueqo顯三wn詢応皿顯s和09ill uo 的叭white gourd 冬瓜 yam山芋 taro芋頭button mushroom 草菇 needle mushroom 金針菇 dried mushroom 冬菇 tomato番茄 eggplant 茄子 potato, spud 馬鈴薯 lotus root 蓮藕 agaric木耳 ginger生姜 garlic大蒜 green onion 蔥 onion洋蔥肉類：meat 肉 beef牛肉 pork豬肉 chicken 雞肉 mutton羊肉其它:bread面包 steamed bread 饅

26、頭 macaroni通心粉 noodles 面條 instinct noodles 速食面 crust面包皮 sandwich三明治toast 土司 hamburger 漢堡 cake蛋糕 spring roll 春卷 pancake 煎餅 fried dumpling 煎貼 glue pudding 湯圓 millet congee 小米粥 cereal麥片粥 steamed dumpling 蒸餃 ravioli 餛飩sea cucumber 海參 sea sturgeon 海鱔 salted jelly fish 海蜇皮 kelp, seaweed 海帶 abalone 鮑魚 shark

27、 fin 魚翅 scallops 干貝 lobster 龍蝦 bird's nest 燕窩 pig's knuckle 豬腳 boiled salted duck 鹽水鴨 preserved meat 臘肉 barbecued pork 叉燒 sausage 香腸 fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 葷菜 vegetables 素菜 meat broth 肉羹 local dish地方菜 Cantonese cuisine 廣東菜 curry rice 咖喱飯 fried rice 炒飯 crispy rice 鍋巴 gruel, soft rice , porridge 粥 casserole 砂鍋 chafing dish, fire pot 火鍋 bean curd 豆腐 pickled cucumbers 醬瓜 preserved egg 皮蛋 salted duck egg 咸鴨蛋 sake日本米酒 miso shiru味噌湯 roast meat 鐵板烤肉 sashimi生魚片 butter奶油bear's paw 熊掌 breast of deer