S04FireEmergencyPlan消防應(yīng)急預(yù)案

1、1 消防應(yīng)急預(yù)案消防應(yīng)急預(yù)案2Fire Emergency Plan消防應(yīng)急預(yù)案消防應(yīng)急預(yù)案 Requirement was outlined in Corporate Policy CE-F12 要求概述要求概述于集團(tuán)政策于集團(tuán)政策CE-F12CE-F123Code of Safety for Fire Emergency消防應(yīng)急消防應(yīng)急之之安全守則安全守則Always save life first, whether your own or others. 永遠(yuǎn)把搶救生命放在首位，無論是對你自己或是別人永遠(yuǎn)把搶救生命放在首位，無論是對你自己或是別人 If staff discovered

2、a fire, raise the alarm first before attempting to put it out 若員工發(fā)現(xiàn)火情，先報(bào)警后救火若員工發(fā)現(xiàn)火情，先報(bào)警后救火 In case of fire, DO NOT USE THE LIFTS, use the staircase. 火警時(shí)使用樓梯而不得使用電梯火警時(shí)使用樓梯而不得使用電梯 At all times staff will act in such a manner as to minimize panic situations - PANIC IS A KILLER. 無論何時(shí)員工必須時(shí)刻保持鎮(zhèn)定以避免出現(xiàn)恐慌情況無

3、論何時(shí)員工必須時(shí)刻保持鎮(zhèn)定以避免出現(xiàn)恐慌情況 恐慌可以致恐慌可以致命命 Always stay low when the area is smoke logged. 若在充滿濃煙的區(qū)域若在充滿濃煙的區(qū)域 ，應(yīng)呆在低處。煙比火更易致命，應(yīng)呆在低處。煙比火更易致命 4Fire Emergency Plan消防應(yīng)急預(yù)案消防應(yīng)急預(yù)案Key Elements 關(guān)鍵要素：關(guān)鍵要素：Emergency Organization 應(yīng)急組織應(yīng)急組織Emergency Procedure 應(yīng)急程序應(yīng)急程序 Drills and training 消防演習(xí)消防演習(xí)及培訓(xùn)及培訓(xùn)Fire Command Center

4、消防指揮中心消防指揮中心 Emergency Equipment and Provisions 應(yīng)急應(yīng)急裝備和設(shè)施裝備和設(shè)施 5應(yīng)急組織應(yīng)急組織6Emergency Organization應(yīng)急組織應(yīng)急組織Emergency Response Team ERT 應(yīng)急響應(yīng)小組應(yīng)急響應(yīng)小組Crisis Management Team CMT 危機(jī)管理小組危機(jī)管理小組Telephone Operator 總機(jī)接線員總機(jī)接線員 Fire Brigade 消防隊(duì)消防隊(duì)Fire Warden 消防消防管理管理員員 7Emergency Response Team - ERT 應(yīng)急響應(yīng)小組應(yīng)急響應(yīng)小組ERT

5、 Leader 應(yīng)急響應(yīng)應(yīng)急響應(yīng)小小組組組組長長: :- -Duty Manager or most senior staff member present at the incident 值班經(jīng)理或意外現(xiàn)場的最高級員工值班經(jīng)理或意外現(xiàn)場的最高級員工Make decision for evacuation作出撤離的決定作出撤離的決定82 Teams 2 2個(gè)小組個(gè)小組: :ERT 1 ERT第一第一小小組組Lead team 先先遣遣隊(duì)隊(duì)Investigate alarm fast 盡快盡快進(jìn)行火警調(diào)查進(jìn)行火警調(diào)查ERT 2 ERT第第二小二小組組Support Team 后援隊(duì)Equippe

6、d with Fire Safety equipment配備消防安全設(shè)備配備消防安全設(shè)備Emergency Response Team - ERT 應(yīng)急響應(yīng)小組應(yīng)急響應(yīng)小組9Telephone Operator 總機(jī)接線員總機(jī)接線員 Purpose 目的目的: :Send message to emergency organization向應(yīng)急組織發(fā)送火災(zāi)消息Response to guest enquiry 回應(yīng)客人查詢10Fire Warden 消防消防管理管理員員 Purpose 目的目的:Assist in floor evacuation 協(xié)助樓層疏散Assist particula

7、r person who are disable, children, pregnant woman etc. 協(xié)助特別的人士如傷殘人士、兒童、孕婦等11Fire Command Center消防指揮中心消防指揮中心 Establish the location either on 位置的挑選可二選其一Security control room 保安監(jiān)控室Telephone operator room 總機(jī)接線員室FCC Requirement 消防指揮中心要求:Ready access and egress to incident 在意外發(fā)生時(shí)易于進(jìn)出和疏散Close to telephon

8、es 利于電話通訊No communication blindspot 無通訊盲區(qū)12應(yīng)急應(yīng)急裝備和設(shè)施裝備和設(shè)施13應(yīng)急應(yīng)急裝備和設(shè)施裝備和設(shè)施FCC and Alarm System 消防指揮中心消防指揮中心及及火災(zāi)報(bào)警系統(tǒng)火災(zāi)報(bào)警系統(tǒng) Ensure FCC response time and system functionality 確保消防指揮中心響應(yīng)時(shí)間和系統(tǒng)運(yùn)作Must put in AUTO mode, manual mode is prohibited 必須設(shè)定為自動(dòng)模式,嚴(yán)禁手動(dòng)模式Emergency Communication System應(yīng)急通信系統(tǒng)應(yīng)急通信系統(tǒng)Test

9、and ensure the devices functionality such as walkie-talkie, UPS or fax machine etc測試并確保如對講機(jī),不間斷電源或傳真機(jī)等設(shè)備的運(yùn)作正常 Public Address System 公共廣播系統(tǒng)公共廣播系統(tǒng)Test and ensure the system and speaker functionality 測試并確保系統(tǒng)和揚(yáng)聲器運(yùn)作正常14 ERT Equipment 應(yīng)急響應(yīng)小組設(shè)備應(yīng)急響應(yīng)小組設(shè)備ERT Bag and trolley Check the provision 應(yīng)急包和手推車 - 檢查Bre

10、athing Apparatus Check the apparatus condition 呼吸器-檢查儀器狀態(tài)Fire Extinguisher test and ensure its functionality 滅火器 - 測試并確保其運(yùn)作 Water 水水Check water supply source & water tank and ensure the pumping system functionality 檢查供水源及水箱，并確保抽水系統(tǒng)運(yùn)作應(yīng)急應(yīng)急裝備和設(shè)施裝備和設(shè)施156.Elevator Homing 電梯電梯自動(dòng)自動(dòng)歸位歸位 Test the lift homing

11、 interfacing functionality 測試電梯自動(dòng)歸位的接口運(yùn)作7.Emergency Light, Flashlight and Exit Sign 應(yīng)急燈、手電筒及出口指示牌應(yīng)急燈、手電筒及出口指示牌 Test and ensure the battery and E.light functionality 電池測試和確保應(yīng)急燈運(yùn)作8.Smoke Control and Fire Compartmentation 煙氣控制及防火分隔煙氣控制及防火分隔 Test and ensure the smoke exhaust, staircase pressurization sy

12、stem functionality 測試并確保排煙，樓梯加壓系統(tǒng)的運(yùn)作 Test and ensure the fire shutter functionality 測試并確保防火卷簾的運(yùn)作應(yīng)急應(yīng)急裝備和設(shè)施裝備和設(shè)施169. Fire Exits 消防通道消防通道Check the push bar and door condition檢查推桿和門之狀態(tài) Prevent any obstruction 防止任何堵塞10. Assembly Point 集合點(diǎn)集合點(diǎn) Ensure the assembly point can meet basis requirement 確保集合點(diǎn)能符合需求

13、 Emergency Vehicle Access (EVA) 緊急車輛通道緊急車輛通道Prevent obstruction of EVA for fire engine entering 避免堵塞消防車進(jìn)入應(yīng)急應(yīng)急裝備和設(shè)施裝備和設(shè)施17應(yīng)急程序應(yīng)急程序18應(yīng)急程序應(yīng)急程序Fire Alarm Activation火警信號啟動(dòng)火警信號啟動(dòng) FCCFire Alarm signal/ code Receipt 消防指揮中心消防指揮中心收到火警收到火警信號信號/ /代碼代碼ERTEvaluation of Emergency Situation應(yīng)急響應(yīng)小應(yīng)急響應(yīng)小組組評估緊急情況評估緊急情況I

14、f Real FireCode 2如如確實(shí)確實(shí)火災(zāi)火災(zāi)二級二級火警火警 Code 1 一一級火警級火警ERTExecute Evacuation Order應(yīng)急響應(yīng)小應(yīng)急響應(yīng)小組組執(zhí)行疏散令執(zhí)行疏散令FCCEvacuation Announcement 消防指揮中心消防指揮中心疏散廣播疏散廣播Code 3三級三級火警火警Gathering in Assembly Area齊集于齊集于集合點(diǎn)集合點(diǎn)Confirming the Building is Clear 確認(rèn)該樓宇確認(rèn)該樓宇已查已查清清19Fire Emergency Code消防應(yīng)急信號消防應(yīng)急信號 Three (3) Emergenc

15、y Codes 三種火災(zāi)信號三種火災(zāi)信號: : Code 1 一一級火警級火警Fire alarm has been raised; 警報(bào)已經(jīng)啟動(dòng)Action to be taken 將采取的行動(dòng)將采取的行動(dòng): :Fire ERT should proceed to the scene for enquiry. 應(yīng)急響應(yīng)小組應(yīng)趕往現(xiàn)場調(diào)查 20Fire Emergency Code消防應(yīng)急信號消防應(yīng)急信號 Code 2 二二級火警級火警Fire discovered by staff; 員工發(fā)現(xiàn)火情;ERT confirm of real fire after investigation 應(yīng)急

16、響應(yīng)小組調(diào)查后并確認(rèn)真火;Manual call point was activated 手動(dòng)火災(zāi)報(bào)警器啟動(dòng);Action to be taken 將采取的行動(dòng)將采取的行動(dòng):Should report to the Telephone Operator/ Security Control 員工向總機(jī)接線員或保安部控制室報(bào)告火情21Fire Emergency Code 消防應(yīng)急信號消防應(yīng)急信號 Code 3 三級三級火警火警Potential danger has been discovered & people must leave immediately; 說明已確認(rèn)潛在危險(xiǎn),人員必須馬上

17、撤離;Action to be taken 將采取的行動(dòng)將采取的行動(dòng):-Evacuation must be ordered 必須下達(dá)“疏散”命令 Continuous public announcement廣播系統(tǒng)將連續(xù)地播出疏散通告 22主要活動(dòng)主要活動(dòng)一一級火警級火警啟動(dòng)啟動(dòng) 30秒內(nèi)在火警控制面板上對火警進(jìn)行確認(rèn)秒內(nèi)在火警控制面板上對火警進(jìn)行確認(rèn) （是（是/否）否）ERTERT發(fā)發(fā)出一出一級火警信號級火警信號( (最長最長4 4分鐘分鐘限限時(shí)時(shí)ERTERT進(jìn)進(jìn)行行調(diào)調(diào)查查) )ERTERT攜帶適當(dāng)?shù)臏缁鹌鞑内s赴火警現(xiàn)場調(diào)查攜帶適當(dāng)?shù)臏缁鹌鞑内s赴火警現(xiàn)場調(diào)查 是否是否真真正起火正起火?

18、? （是（是/ /否）否）否否:重置系統(tǒng)回正常模式重置系統(tǒng)回正常模式 (4分鐘分鐘限限時(shí)時(shí)內(nèi)重置內(nèi)重置系統(tǒng)系統(tǒng))完成火警記錄或火災(zāi)意外報(bào)告完成火警記錄或火災(zāi)意外報(bào)告 是：是：ERT嘗試撲救嘗試撲救 在在調(diào)調(diào)查時(shí)限內(nèi)成功查時(shí)限內(nèi)成功撲撲滅火滅火災(zāi)災(zāi)（是（是/ /否否) )否：否：ERT ERT 組組長長作根據(jù)實(shí)際情況作根據(jù)實(shí)際情況決定決定啟動(dòng)啟動(dòng)二二級級或或三級三級號號 2 2號或號或3 3號火警啟動(dòng)號火警啟動(dòng)否是4分鐘開始 否是否是MAJOR ACTIVITIESCODE 1CODE 1: upon any activation of smoke detector, heat detector

19、, Clean agent system, kitchen suppression system, etc.Acknowledge alarm on the FA panel within 30 second? (Yes/No)Send Code 1 alert message to ERT (max 4 min investigation time starts)ERT Proceed to the scene and investigate with appropriate fire fighting equipmentIs it a Real Fire? (Yes/No)If No: R

20、eset the system back to normal within 4 min after Code 1 activatedPrepare fire alarm log or fire incident report. If Yes: ERT attempt to put out the fireManage to put up the fire? (Yes/No)If No: ERT leader to make decision to raise CODE 2 or CODE 3 based on actual situation.CODE 2 or CODE 3 Activate

21、dNoYes4 mins startsNoYesNoYes24Fire Alarm is activated by 火警信號啟動(dòng)來源于火警信號啟動(dòng)來源于 : :Smoke detector or heat detector 煙感或溫感的啟動(dòng)Interface systems, e.g. fire pump, flow switch etc. 聯(lián)動(dòng)系統(tǒng)，如消防泵、水流開關(guān)等的啟動(dòng)Kitchen suppression system 廚房滅火系統(tǒng)的啟動(dòng)Clean agent system 清潔滅火劑系統(tǒng)的啟動(dòng)Code 1 Summary 一一級火警級火警總結(jié)總結(jié)25Fire Command Cen

22、ter (FCC) 消防指揮中心消防指揮中心 Must acknowledge the fire alarm in 30 second upon activation 在火警啟動(dòng)后的30秒內(nèi)必須完成確認(rèn) Initiate Code 1 啟動(dòng)一級火警 Evaluation of Emergency Situation 評估評估緊急情況緊急情況ERT leader assess the seriousness of the situation within 4 min. 應(yīng)急響應(yīng)小組組長在4分鐘內(nèi)評估局勢的嚴(yán)重性If there is a “Real Fire”, initiate Code 2

23、or Code 3 如果發(fā)生“真火”，啟動(dòng)二級或三級火警Code 1 Summary 一一級火警級火警總結(jié)總結(jié)26主要活動(dòng)主要活動(dòng)二二級火警級火警ERTERT組長將組長將一一級火警信級火警信息息提升至提升至二二級火警信級火警信息息 ERT繼續(xù)對繼續(xù)對火火災(zāi)進(jìn)災(zāi)進(jìn)行撲救行撲救5分鐘開始否是二級火警啟動(dòng)二級火警啟動(dòng):發(fā)現(xiàn)火情的人員必須立即啟動(dòng)最近發(fā)現(xiàn)火情的人員必須立即啟動(dòng)最近的手動(dòng)火災(zāi)報(bào)警器或向總機(jī)接綫員報(bào)警的手動(dòng)火災(zāi)報(bào)警器或向總機(jī)接綫員報(bào)警 向向ERT及包括及包括CMT在內(nèi)的所有員工發(fā)出二級火警在內(nèi)的所有員工發(fā)出二級火警信息。通知消防隊(duì)。按照信息。通知消防隊(duì)。按照SOP 回覆客人的詢問回覆客人的

24、詢問 消防消防管理管理員協(xié)助進(jìn)員協(xié)助進(jìn)行局部行局部疏散。疏散。向向FCC匯報(bào)疏散匯報(bào)疏散情況情況ERT攜帶攜帶適當(dāng)?shù)臏缁疬m當(dāng)?shù)臏缁鹌鞑钠鞑内s趕赴赴現(xiàn)場滅現(xiàn)場滅火火啟動(dòng)啟動(dòng)CMT,CMT成成員員前往前往FCC或或指揮指揮中心中心并與并與ERT組組長保持通訊長保持通訊火勢已受控制火勢已受控制 （是（是/否）否）是是 : :重置系統(tǒng)重置系統(tǒng)回正常模式回正常模式 完成火完成火災(zāi)災(zāi)意外報(bào)告意外報(bào)告三級三級火警信號已啟動(dòng)火警信號已啟動(dòng)及及下達(dá)全體疏散指令下達(dá)全體疏散指令MAJOR ACTIVITIESCODE 2CODE 2 raised from CODE 1 by ERT LeaderERT cont

25、inue to fight the fire.5 mins startsNoYesCODE 2 raised directly from: manual break glass activation or telephone reportingSend Code 2 to all staff incl. ERT & CMT. Report to Fire dept. Respond to guest enquiryERT proceed to the scene and investigate with appropriate fire fighting equipmentFire warde

26、ns facilitate the partial evacuation. Report to FCC the evacuation status.CMT activated: proceed to FCC or command post and communicate with ERT leaderFire under control? (Yes/No)If Yes: Reset the system back to normal within 5 min after Code 2 activatedPrepare fire alarm log or fire incident report

27、.CODE 3 activated & full evacuation declared28Code 2 raised from Code 1 by ERT leader 應(yīng)急響應(yīng)小組組長應(yīng)急響應(yīng)小組組長將一將一級火警信號提升至級火警信號提升至二二級火警信號級火警信號Action to be taken 將采取的行動(dòng):-Send Code 2 to all staff including ERT & CMT and report to Fire Department; 發(fā)送二級火警信號予所有員工,包括應(yīng)急響應(yīng)小組,危機(jī)管理小組和報(bào)告消防隊(duì);Partial evacuation maybe re

28、quired 也許需要局部疏散;ERT try to fight the fire or rescue people if situation is adequate 如果情況容許,應(yīng)急響應(yīng)小組可嘗試救火或救人Code 2 Summary 二二級火警級火警總結(jié)總結(jié)29主要活動(dòng)主要活動(dòng)三三級火警級火警三級三級火警信火警信息息啟動(dòng)啟動(dòng): :由由火警火警一一級或級或二二級級提升提升 在必要時(shí)下達(dá)全體疏散指令在必要時(shí)下達(dá)全體疏散指令,通知通知CMT,FCC,保安保安部操作員及總機(jī)接部操作員及總機(jī)接線線員員 向向ERTERT及包括及包括CMTCMT在內(nèi)的在內(nèi)的所有員工發(fā)所有員工發(fā)出出三級三級火警火警信信

29、息息, ,通知消防隊(duì)。按照通知消防隊(duì)。按照SOP 回覆客人的詢問回覆客人的詢問 消防管理員協(xié)助進(jìn)行全體疏散消防管理員協(xié)助進(jìn)行全體疏散,在自己疏散前向在自己疏散前向FCC匯匯報(bào)疏散情況報(bào)疏散情況 ERT撤離并在消防隊(duì)到達(dá)后向他們撤離并在消防隊(duì)到達(dá)后向他們匯匯報(bào)情況報(bào)情況 CMT 接管指揮權(quán)并按照危機(jī)管理程序應(yīng)變接管指揮權(quán)并按照危機(jī)管理程序應(yīng)變MAJOR ACTIVITIESCODE 3CODE 3 activated: can be raised from CODE 1 or CODE 2Declare full evacuation. Inform CMT, FCC, Security Ope

30、rator and Telephone OperatorSend Code 3 to all staff incl. ERT & CMT. Report to Fire dept. Respond to guest enquiryFire wardens facilitate the full evacuation. Report to FCC the evacuation status.ERT Evacuate and report to Fireman after their arrival.CMT take over the command and respond according t

31、o the Crisis Management Procedures.31Where situation is danger, ERT must leave immediately 應(yīng)急響應(yīng)小應(yīng)急響應(yīng)小組組必須立即離開危險(xiǎn)必須立即離開危險(xiǎn)位置位置Initiate Code 3 for full evacuation 啟動(dòng)三級火警進(jìn)行全體疏散 Action to be taken 將采取的行動(dòng):-Notify “Crisis Management Team” 通知“危機(jī)管理小組”;Broadcast the evacuation announcement 廣播“疏散”命令;Fire warden

32、 assist occupant to escape 消防管理員協(xié)助客人逃生;ERT report to Fire Department upon their arrival 應(yīng)急響應(yīng)小組于消防隊(duì)抵達(dá)之后進(jìn)行報(bào)告Code 3 Summary 三三級火警級火警總結(jié)總結(jié)32All escaped occupant gather in the assembly area 所有撤離人員聚集在集合點(diǎn)Counting the occupant number 點(diǎn)算人數(shù)Confirming the Building is Clear by “Sweep” and “Roll-call” system 經(jīng)“點(diǎn)名

33、” 確認(rèn)建筑物內(nèi)已查清Dismiss until Fire Department confirmation 直至消防隊(duì)確認(rèn)才解散 Assembly Area & Clear Building 集合點(diǎn)集合點(diǎn)及及查清建筑物查清建筑物33 34消防演習(xí)消防演習(xí) Requirement was outlined in Corporate Policy CE-F14 要求概述要求概述于集團(tuán)政策編號于集團(tuán)政策編號CE-F14CE-F14 . to conduct regular fire drills as below: 酒店必須舉行以下所概述的消防演習(xí)酒店必須舉行以下所概述的消防演習(xí): :- -3 Ty

34、pes of Fire Drill 三種消防演習(xí)三種消防演習(xí):-:-vType 1 - Random Fire Drill 第一類 - 隨機(jī)消防演習(xí)vType 2 - Fire System Drill第二類 消防系統(tǒng)演習(xí)vType 3 - Evacuation Drill 第三類 疏散演習(xí) 35Type 1 - Random Fire Drill 第一類第一類 - - 隨機(jī)消防演習(xí)隨機(jī)消防演習(xí)Practice 演練內(nèi)容：ERT Response to fire alarm (Code 1) 應(yīng)急響應(yīng)小組對火警的響應(yīng)(一級火警信號)People involved 參與人員: FLSM 消防生命

35、安全經(jīng)理ERT 應(yīng)急響應(yīng)小組 Security Control 保安控制室Telephone Operator 總機(jī)接線員Frequency 演習(xí)頻率： Monthly - once for each shift 每月-每輪班各一次Record to be analyzed and kept for one year 對相關(guān)記錄須進(jìn)行分析并保存一年消防演習(xí)消防演習(xí) 36Type 2 - Fire System Drill 第二類 消防系統(tǒng)演習(xí)Practice 演練內(nèi)容： Response to fire alarm and discovery火警的響應(yīng)以及火情的發(fā)現(xiàn) (二級火警信號）Peopl

36、e involved 參與人員:FLSM 消防生命安全經(jīng)理ERT, Security Control 應(yīng)急響應(yīng)小組,保安控制室Telephone Operator 總機(jī)接線員Crisis Management Team 危機(jī)管理小組Director of Security 保安部總監(jiān)Other staff as outlined in Code 2 procedures of fire二級火警程序中所提到的其他員工Affect on Guest 賓客影響程度: Audio/visual signals from speakers and alarm bells廣播及警鈴會(huì)發(fā)出聲音 / 可視信號

37、Evacuation is not required 這類演習(xí)不要求進(jìn)行人員的疏散 消防演習(xí)消防演習(xí) 37Type 2 - Fire System Drill (Cont) 第二類 消防系統(tǒng)習(xí)( (繼續(xù)繼續(xù)) ): :Frequency 演習(xí)頻率: Minimum Quarterly 至少每季度一次Local Fire Authorities can be invited to act as advisers and/or observers 可邀請當(dāng)?shù)氐南啦块T作為指導(dǎo)員或觀察員參與演習(xí)Records to be analyzed and improvements incorporated

38、for future tests 應(yīng)對相關(guān)記錄進(jìn)行分析并在以后的演習(xí)中落實(shí)改善措施Records to be kept for 2 years 有關(guān)記錄須保存2年 消防演習(xí)消防演習(xí)38Type 3 - Fire System Drill 第三類 疏散演習(xí)Practice 演練內(nèi)容 :在三級火警信號啟動(dòng)時(shí)的消防應(yīng)急響應(yīng)以及疏散程序。People involved 參與人員: FLSM & ERT 消防生命安全經(jīng)理,應(yīng)急響應(yīng)小組,Security Control 保安控制室Telephone Operator 總機(jī)接線員Crisis Management Team 危機(jī)管理小組Director of Security 保安部總監(jiān)Other staff as outlined in Code 3 procedures office 在三級火警程序中所提到的其他員工消防演習(xí)消防演習(xí)39Type 3 - Fire System Drill (Cont) 第三三類 疏散演習(xí)疏散演習(xí)(