南開大學(xué)22年春學(xué)期《飯店業(yè)人力資源管理（一）（二）（EI雙語）》在線作業(yè)平時作業(yè)

1、-本頁為預(yù)覽頁PAGE15-本頁為預(yù)覽頁-本頁為預(yù)覽頁22春學(xué)期（高起本：1509、1603、1609、1703）飯店業(yè)人力資源管理（一）（二）（EI雙語）在線作業(yè)-00002第1題. 確定工作的基本職責(zé)、責(zé)任、工作條件以及工作行為的歸納記錄是( )。選項A：工作描述選項B：工作設(shè)計選項C：工作分析選項D：工作概述參考答案：A第2題. At a large downtown convention hotel, final candidates for open bell staff positions are asked to lift several bags and boxes as a

2、test. This selection technique is an example of:選項A：physical and motor ability testing.選項B：weighted application testing.選項C：pencil-and-paper testing.選項D：reliability testing.參考答案：A第3題. Herzbergs Two-Factor Theory classifies human needs into only two types. Which of the following is an example of one

3、of Herzbergs hygiene factors?選項A：salary選項B：achievement選項C：recognition選項D：opportunity to advance參考答案：A第4題. 罷工可以分為六種類型:經(jīng)濟罷工、不正當(dāng)勞資罷工、司法權(quán)罷工、()、靜坐罷工以及二級罷工。選項A：福利罷工選項B：工人罷工選項C：野貓罷工選項D：民眾罷工參考答案：C第5題. A rural hotel has a modest socialization program that has no specific timetable. Which of the following asp

4、ects of socialization strategy is related to timetables for certain types of training?選項A：serial vs. disjunctive選項B：formal vs. informal選項C：tournament vs. contest選項D：fixed vs. variable參考答案：D第6題. The federal government has an important function related to compensation administration. Which of the foll

5、owing federal agencies conducts wage and hour audits to check a companys compliance with the Fair Labor Standards Act?選項A：the Department of the Interior選項B：the Department of Labor選項C：the Civil Rights Commission選項D：the General Accounting Office參考答案：B第7題. Which of the following statements about job an

6、alysis is false?選項A：The degree of change associated with a position determines how often a job is analyzed.選項B：The frequency of job analysis depends primarily on the skill levels associated with the position.選項C：Observation is the simplest and least expensive method of collecting job analysis inform

7、ation.選項D：Adding new items to a menu may prompt a job analysis of cooking jobs in a restaurant.參考答案：B第8題. ()是一種仿真培訓(xùn)方法,受訓(xùn)人通過處理模擬商業(yè)環(huán)境中的種種問題得到訓(xùn)練,這種培訓(xùn)方法趣味性強,可以涉及很多現(xiàn)實中可能遇到的問題。選項A：模擬培訓(xùn)選項B：商業(yè)游戲選項C：角色扮演選項D：行為模仿參考答案：B第9題. 工會談判隊伍一般由商業(yè)代理、工會管理員、談判人員和()組成。選項A：主談判員選項B：工會委員選項C：工會代表選項D：當(dāng)?shù)毓魅螀⒖即鸢福篋第10題. Since the G

8、reat Recession began in 2008:選項A：employees have generally found it easier to advance their careers at their current employers.選項B：employees have been more likely to look for different opportunities outside of their current jobs.選項C：job applicants have been low in supply.選項D：human resource and recrui

9、ting personnel have been more focused on hiring employees at the lowest skill levels.參考答案：D第11題. A certain group of employees lists the following as their most significant work-family stressors: psychologically demanding work, irregular starting times, inflexibility of work schedules, lack of contro

10、l over decisions to work overtime, and the number of hours worked. Many of these stressors have to do with time constraints. What is the most likely identity of this group?選項A：management trainees選項B：employees who smoke選項C：employees who abuse drugs選項D：employees who care for children or seniors at hom

11、e參考答案：D第12題. 大多數(shù)飯店企業(yè)的報酬受很多因素的影響,包括企業(yè)和社會的經(jīng)濟條件、企業(yè)內(nèi)部、外部勞動力市場、報酬支付理念,()以及政府的影響等。選項A：工會選項B：社會選項C：生活費用選項D：物價指數(shù)參考答案：A第13題. An employer has posted a list of rights employees have under OSHA. The list has two items: the right to know about hazardous materials in the workplace and the right to report violatio

12、ns of OSHA standards without fear of punishment by the employer. Which of the following rights should also be on the list?選項A：the right to accompany OSHA compliance officers during an inspection of the workplace選項B：the right to refuse to work in an unsafe environment選項C：the right to know when an ins

13、pection by compliance officers is being planned選項D：the right to a company-sponsored safety and health program參考答案：B第14題. The social readjustment rating scale identifies and ranks which of the following?選項A：job safety risks選項B：job satisfaction選項C：sources of stress選項D：causes of turnover參考答案：C第15題. 對工作

14、的整體概述、著重描述工作職責(zé)中的一般職能和責(zé)任,同時也被稱為“職責(zé)的一般性陳述”指的是( )。選項A：工作簡化選項B：工作描述選項C：工作分析選項D：工作概述參考答案：D第16題. Under OSHA regulations, in which of the following circumstances could an employee be punished by his or her employer legally?選項A：An employee reports his employers violations of OSHA regulations to compliance o

15、fficers.選項B：An employee refuses to work in the environment her employer provides because it is unsafe by OSHA standards.選項C：An employee demands to see Material Safety Data Sheets for materials being used in his work area.選項D：An employee leaves her station without permission and accompanies complianc

16、e officers on their inspection of her workplace.參考答案：D第17題. 進行需求評估時要從三個方面進行分析:組織分析,任務(wù)和( )分析以及個人分析。選項A：行為選項B：工作選項C：目標(biāo)選項D：標(biāo)準(zhǔn)參考答案：A第18題. 培訓(xùn)是一個循環(huán)周期而不是一個單一事件,任何培訓(xùn)的第一步都是( )。選項A：選擇受訓(xùn)人選項B：明確培訓(xùn)目標(biāo)選項C：建立培訓(xùn)標(biāo)準(zhǔn)選項D：培訓(xùn)需求評估參考答案：D第19題. 有些飯店把崗位引導(dǎo)分為兩個部分,第一部分側(cè)重(),第二部分側(cè)重于具體工作環(huán)境。選項A：企業(yè)歷史選項B：企業(yè)文化選項C：企業(yè)宗旨選項D：企業(yè)整體情況參考答案：D第20

17、題. ()是一種最通用的培訓(xùn)需求評估方法,這種測試可以檢驗員工完成一項工作任務(wù)的能力。選項A：工作抽樣選項B：業(yè)績評估選項C：關(guān)鍵事件選項D：技能測試參考答案：D第21題. 研究人員發(fā)現(xiàn)造成流動的原因可以分為三種:報酬低;以及()。選項A：團隊成員的排擠選項B：錯誤或不當(dāng)?shù)钠赣眯袨檫x項C：不適用企業(yè)的文化選項D：管理不善和企業(yè)道德的缺失參考答案：B,D第22題. 有效的員工選擇是企業(yè)管理層的主要職能之一。管理者進行人員選擇時應(yīng)注意以下哪些方面( )?選項A：客觀選項B：準(zhǔn)確選項C：徹底選項D：連續(xù)參考答案：A,B,C,D第23題. 外部招聘的優(yōu)勢包括( )選項A：為企業(yè)帶來“新鮮血液”和新思想

18、選項B：有時可以省去培訓(xùn)開支選項C：少了很多內(nèi)部招聘可能會引起的內(nèi)部糾紛選項D：會造成有員工踩著別人網(wǎng)上爬的風(fēng)氣參考答案：A,B,C第24題. 在人力資源信息系統(tǒng)中,個人資料應(yīng)包括( )。選項A：社會保險號選項B：民族選項C：住址及電話號碼選項D：婚姻狀況參考答案：A,B,C,D第25題. 人力資源信息系統(tǒng)存儲的信息包括( )。選項A：個人資料選項B：招聘資料選項C：前任雇主資料選項D：工作經(jīng)驗資料參考答案：A,B,D第26題. 現(xiàn)在最常用的筆試問卷是測試認(rèn)識能力的問卷,其中包括( )。選項A：綜合分析能力選項B：打字能力選項C：機械動手能力選項D：口語表達(dá)能力參考答案：A,C第27題. 與個

19、人搶礦介紹表不同,加權(quán)申請表側(cè)重應(yīng)聘者的( )。選項A：工作經(jīng)驗選項B：個人態(tài)度選項C：生活經(jīng)驗選項D：社會價值觀參考答案：B,C,D第28題. 為了使自己的員工了解職位空缺的情況,通常企業(yè)可以采取以下哪些做法()?選項A：數(shù)據(jù)庫招聘選項B：政策在就業(yè)中介選項C：在告示板上張貼通告選項D：利用員工的推薦信息參考答案：C,D第29題. 企業(yè)多提供的福利一般可以分為以下哪些類()?選項A：加班津貼選項B：強制福利選項C：養(yǎng)老金及退休福利選項D：再就業(yè)計劃參考答案：B,C第30題. 工會談判隊伍一般由()組成?選項A：工人代表選項B：商業(yè)代理選項C：工會管理員選項D：當(dāng)?shù)毓魅螀⒖即鸢福築,C,D

20、第31題. 生產(chǎn)率是評價工作質(zhì)量的標(biāo)準(zhǔn)。選項A：對選項B：錯參考答案：B第32題. 很多飯店依靠經(jīng)理根據(jù)申請表來主觀判斷應(yīng)聘人的資格,加權(quán)申請表和個人情況介紹兩欄就足以使經(jīng)理對應(yīng)聘者的個人情況作出客觀的評價。選項A：對選項B：錯參考答案：A第33題. 所謂反向影響指的是關(guān)注公平就業(yè)機會這個法律體系的設(shè)置對以往雇傭行為的逆向作用。選項A：對選項B：錯參考答案：A第34題. The frequency of job analysis depends primarily on the skill levels associated with the position.選項A：對選項B：錯參考答案：B

21、第35題. 相關(guān)校標(biāo)效度側(cè)重預(yù)測因子和標(biāo)準(zhǔn)評分之間的關(guān)系。選項A：對選項B：錯參考答案：A第36題. 公平就業(yè)機會法律體系的發(fā)展遵循一種共同模式:一、強調(diào)人事政策;二、針對人事管理中的不公平現(xiàn)象;三、重點矯正以往的歧視;四、重視受保護集團的反向影響。選項A：對選項B：錯參考答案：A第37題. Cutting training budgets is one of the last measures an organization will take to cut costs during difficult economic times.選項A：對選項B：錯參考答案：B第38題. EEO ref

22、ers to the laws and regulations that protect the rights of an identified group or class.選項A：對選項B：錯參考答案：A第39題. 面試根據(jù)面試人的面試尺度可以分為3類:非機構(gòu)性面試、半結(jié)構(gòu)性面試和結(jié)構(gòu)性面試。選項A：對選項B：錯參考答案：A第40題. Candidates should not spend much time taking notes during the interview.選項A：對選項B：錯參考答案：A第41題. 1986年的移民改革及控制法對在美國境內(nèi)發(fā)生的對外國人的雇傭行為做出了規(guī)定。選項A：對選項B：錯參考答案：A第42題. Selection tests are considered illegal if they measure issues not related to job specifications.選項A：對選項B：錯參考答案：B第43題. 在人力資源信息系統(tǒng)中,工作經(jīng)驗資料應(yīng)包括