南開大學(xué)22年春學(xué)期《酒店業(yè)領(lǐng)導(dǎo)力與管理（一）（二）（EI雙語）》在線作業(yè)-00002

1、-本頁(yè)為預(yù)覽頁(yè)P(yáng)AGE14-本頁(yè)為預(yù)覽頁(yè)-本頁(yè)為預(yù)覽頁(yè)22春學(xué)期（高起本1709-1803、全層次1809-2103）酒店業(yè)領(lǐng)導(dǎo)力與管理（一）（二）（EI雙語）在線作業(yè)-00002第1題. 在哪一個(gè)團(tuán)隊(duì)發(fā)展階段團(tuán)隊(duì)成員會(huì)提出以下的問題?- 我們?nèi)绾未_定我們已經(jīng)做出了最好的決定?選項(xiàng)A：形成期選項(xiàng)B：爭(zhēng)吵期選項(xiàng)C：平穩(wěn)期選項(xiàng)D：高效期參考答案：D第2題. 客人為了賠償編織虛假投訴是屬于酒店業(yè)道德問題中的哪一種?選項(xiàng)A：回扣問題選項(xiàng)B：說謊與欺騙行為 外部客人選項(xiàng)C：人事相關(guān)的不道德行為選項(xiàng)D：不遵守操作流程行為參考答案：B第3題. What type of feedback is the mos

2、t likely to create paranoia?選項(xiàng)A：Reinforcement選項(xiàng)B：Advice選項(xiàng)C：Silence選項(xiàng)D：Criticism參考答案：C第4題. 在求職信的結(jié)尾部分最主要應(yīng)表達(dá)的內(nèi)容是:選項(xiàng)A：感謝之情選項(xiàng)B：建立聯(lián)系的目的選項(xiàng)C：想?yún)⒓用嬖嚨恼?qǐng)求選項(xiàng)D：再次推銷一下自己參考答案：C第5題. 酒店業(yè)建立道德規(guī)范不是為了:選項(xiàng)A：建立誠(chéng)信選項(xiàng)B：打造更好的服務(wù)選項(xiàng)C：獲取更高的利潤(rùn)選項(xiàng)D：杜絕虛假?gòu)V告參考答案：D第6題. One of the most commonly used tools for generating ideas is:選項(xiàng)A：Brainst

3、orming選項(xiàng)B：Meeting選項(xiàng)C：Discussion選項(xiàng)D：Quarrel參考答案：A第7題. What power stems from a manager s or supervisors authority to withhold rewards or inflict punishment選項(xiàng)A：Referent Power選項(xiàng)B：Legitimate Power選項(xiàng)C：Coercive Power選項(xiàng)D：Expert Power參考答案：C第8題. 重新設(shè)計(jì)工作與管理哪一類多元化勞動(dòng)力聯(lián)系最緊密?選項(xiàng)A：少數(shù)民族勞動(dòng)力選項(xiàng)B：殘疾人勞動(dòng)力選項(xiàng)C：低教育勞動(dòng)力選項(xiàng)D：女性勞動(dòng)力

4、參考答案：B第9題. What type of feedback managers should use in order to increase desired performance?選項(xiàng)A：Silence選項(xiàng)B：Criticism選項(xiàng)C：Advice選項(xiàng)D：Reinforcement參考答案：D第10題. 哪一個(gè)角色最會(huì)發(fā)表以下的言論?:我贊同所有你所說的,但是我只是不能贊同你的結(jié)論。“選項(xiàng)A：統(tǒng)治者選項(xiàng)B：阻礙者選項(xiàng)C：游說者選項(xiàng)D：譏諷者參考答案：C第11題. 針對(duì)高層管理者,應(yīng)使用什么樣的策略?選項(xiàng)A：小步推進(jìn)選項(xiàng)B：及時(shí)知會(huì)選項(xiàng)C：趁熱打鐵選項(xiàng)D：以退為進(jìn)參考答案：B第12題.

5、為了得到上層領(lǐng)導(dǎo)對(duì)多元化培訓(xùn)的支持,培訓(xùn)的結(jié)果最好能與以下哪項(xiàng)緊密聯(lián)系?選項(xiàng)A：社會(huì)動(dòng)機(jī)選項(xiàng)B：公司的業(yè)務(wù)利益選項(xiàng)C：士氣激勵(lì)選項(xiàng)D：社區(qū)利益參考答案：B第13題. 職業(yè)發(fā)展規(guī)劃可以為你提供:選項(xiàng)A：在現(xiàn)在的崗位上與時(shí)俱進(jìn)選項(xiàng)B：提升晉升的機(jī)會(huì)選項(xiàng)C：更多的選擇選項(xiàng)D：所有選項(xiàng)參考答案：D第14題. Who is knowns as father of statistical quality control?選項(xiàng)A：Joseph M.Juran選項(xiàng)B：Dr. Edward Deming選項(xiàng)C：Walter Andrew Shewhart選項(xiàng)D：Henry Ford參考答案：C第15題. 下列哪

6、一項(xiàng)不在質(zhì)量改進(jìn)項(xiàng)目生命周期中選項(xiàng)A：界定問題選項(xiàng)B：決定解決方案選項(xiàng)C：環(huán)境分析選項(xiàng)D：找出根本原因參考答案：C第16題. What type of feedback managers should use in order to stop undesirable results?選項(xiàng)A：Advice選項(xiàng)B：Reinforcement選項(xiàng)C：Criticism選項(xiàng)D：Silence參考答案：C第17題. 通過讓他人直接參與到如何到達(dá)期望行為的討論并共同做決定的權(quán)力技巧是:選項(xiàng)A：商討選項(xiàng)B：同伴壓力選項(xiàng)C：鼓舞人心的呼吁選項(xiàng)D：逢迎呼吁參考答案：A第18題. What exposure ca

7、n mostly impact on diversity?選項(xiàng)A：Increase sensitivity of managers and employees about diversity選項(xiàng)B：Ensure that discrimination and harassment will be quickly extinguished選項(xiàng)C：Increase mutual understanding and provides evidence that diversity is working選項(xiàng)D：Increase the employees ability toprotect thems

8、elves參考答案：C第19題. Which one is NOT the focus of management?選項(xiàng)A：Do things right選項(xiàng)B：Communicate visionand values選項(xiàng)C：Direct operations選項(xiàng)D：Enforce policies and rules參考答案：B第20題. Which one of items should NOT be considered to negotiate選項(xiàng)A：Starting time選項(xiàng)B：Starting Salary選項(xiàng)C：Relocation assistance選項(xiàng)D：Job dut

9、ies參考答案：D第21題. 哪一項(xiàng)不符合原則性談判法的關(guān)鍵?選項(xiàng)A：聚焦大家真正想表達(dá)的選項(xiàng)B：創(chuàng)造互利的選擇選項(xiàng)C：使用客觀標(biāo)準(zhǔn)選項(xiàng)D：將人與事綜合起來談會(huì)更全面參考答案：D第22題. The employee handbook was revised by the house committee. What business writing rule the writer broke in this sentence?選項(xiàng)A：Avoid sexist language選項(xiàng)B：Use Active Voice選項(xiàng)C：Take a stand選項(xiàng)D：Use specific language

10、參考答案：B第23題. 阻礙我在團(tuán)隊(duì)會(huì)議上勇敢發(fā)言的牽制力是什么?選項(xiàng)A：會(huì)議主持會(huì)鼓勵(lì)討論選項(xiàng)B：能得到想要的答案選項(xiàng)C：會(huì)議有一個(gè)每人都需要貢獻(xiàn)想法的規(guī)則選項(xiàng)D：擔(dān)心我發(fā)言內(nèi)容的質(zhì)量參考答案：D第24題. 管理者通過給員工加薪來獎(jiǎng)勵(lì)他們的優(yōu)秀表現(xiàn),這里管理者行使的是什么樣的權(quán)力選項(xiàng)A：職位權(quán)力選項(xiàng)B：強(qiáng)制權(quán)力選項(xiàng)C：獎(jiǎng)勵(lì)權(quán)力選項(xiàng)D：參照權(quán)力參考答案：C第25題. 千禧一代的員工正成為酒店業(yè)的生力軍,這也將務(wù)必推動(dòng)管理的變革,這一變革的力量來自于哪里?選項(xiàng)A：外部的科技的變化選項(xiàng)B：外部勞動(dòng)力人群的變化選項(xiàng)C：外部的市場(chǎng)變化選項(xiàng)D：內(nèi)部的組織架構(gòu)的變化參考答案：B第26題. What typ

11、e of feedback managers should use in order to shape or change behavior?選項(xiàng)A：Criticism選項(xiàng)B：Silence選項(xiàng)C：Reinforcement選項(xiàng)D：Advice參考答案：D第27題. 在求職信的第二段應(yīng)該包含的信息是:選項(xiàng)A：為什么感興趣選項(xiàng)B：總結(jié)你的能夠勝任此工作的優(yōu)勢(shì)選項(xiàng)C：總結(jié)你可以貢獻(xiàn)給公司的要點(diǎn)選項(xiàng)D：所有選項(xiàng)參考答案：D第28題. Which strategy can mostly help older worker groups?選項(xiàng)A：Provide a nice staffcanteen選項(xiàng)

12、B：Provide health carebenefits選項(xiàng)C：Provide literacy training選項(xiàng)D：Provide a sexual harassment free working environment參考答案：B第29題. STAR Model is a good approach to answer the behavior-based interview question. What STAR stands for?選項(xiàng)A：Specific-Time-Action-Result選項(xiàng)B：Situation-Task-Action-Result選項(xiàng)C：Specifi

13、c-Time-Achievable-Result選項(xiàng)D：Situation-Task-Action-Reality參考答案：B第30題. What PDCA stands for?選項(xiàng)A：Plan-Develop-Check-Action選項(xiàng)B：Plan-Do-Check-Action選項(xiàng)C：Plan-Develop-Check-Analysis選項(xiàng)D：Plan-Do-Correct-Action參考答案：B第31題. 影響口頭溝通的因素有哪些?選項(xiàng)A：站姿選項(xiàng)B：詞語選項(xiàng)C：節(jié)奏選項(xiàng)D：語速參考答案：B,C,D第32題. 在進(jìn)行下行溝通時(shí)應(yīng)注意哪些?選項(xiàng)A：專注于客觀的傾聽選項(xiàng)B：情緒不外露

14、尤其是聽到壞消息時(shí)選項(xiàng)C：使用積極聆聽的技巧選項(xiàng)D：讓員工感受到你在乎他們的建議參考答案：A,B,C,D第33題. 身體語言包含以下哪些?選項(xiàng)A：目光交流選項(xiàng)B：手勢(shì)選項(xiàng)C：音量選項(xiàng)D：音調(diào)參考答案：A,B第34題. 在講演開始前安排座位時(shí)需要考慮哪些因素?選項(xiàng)A：參加的人數(shù)選項(xiàng)B：會(huì)場(chǎng)的容量選項(xiàng)C：講演的內(nèi)容選項(xiàng)D：視覺道具的使用參考答案：A,B,C,D第35題. What are barriers prevent employees fromtaking pride in their work according to Deming?選項(xiàng)A：Consistently working on

15、short -staff shifts選項(xiàng)B：An overriding emphasis onnumbers選項(xiàng)C：Poor tools選項(xiàng)D：Managers refuse to takesuggestions from frontline staff參考答案：A,B,C,D第36題. “人力資源部正在花太長(zhǎng)的時(shí)間來填補(bǔ)缺崗需求”- 這句問題陳述不足之處在哪里?選項(xiàng)A：沒有衡量標(biāo)準(zhǔn)選項(xiàng)B：沒有指出問題的持續(xù)時(shí)間選項(xiàng)C：沒有指出問題出現(xiàn)的地方選項(xiàng)D：沒有指出問題的范圍及嚴(yán)重程度參考答案：A,B,D第37題. 鎖定改進(jìn)機(jī)會(huì)的步驟:選項(xiàng)A：跟蹤數(shù)據(jù)選項(xiàng)B：書寫問題陳述選項(xiàng)C：開放與選擇標(biāo)準(zhǔn)選項(xiàng)D

16、：選擇改進(jìn)領(lǐng)域參考答案：A,B,C,D第38題. 下列哪些選項(xiàng)體現(xiàn)了服務(wù)質(zhì)量中的回應(yīng)力元素選項(xiàng)A：?jiǎn)T工在客人還沒開口已經(jīng)提供了客人想要的服務(wù)選項(xiàng)B：?jiǎn)T工快速地為客人解決了問題選項(xiàng)C：?jiǎn)T工在認(rèn)真地整理房間選項(xiàng)D：?jiǎn)T工在回答主管的問題參考答案：A,B第39題. What are the major groups that are changingthe demographics of the work force?選項(xiàng)A：Women groups選項(xiàng)B：Minority groups選項(xiàng)C：Older workers groups選項(xiàng)D：Undereducated groups參考答案：A,B,C

17、,D第40題. How to implement the change?選項(xiàng)A：Communicate the vision選項(xiàng)B：Foster change through power選項(xiàng)C：Measure progress選項(xiàng)D：Celebrate success參考答案：A,B,C,D第41題. 使命宣言應(yīng)該能夠引導(dǎo)團(tuán)隊(duì)成員設(shè)立目標(biāo),明確首要任務(wù)以及與公司整體目標(biāo)相連接。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第42題. A consensus decision is same as unanimous decision選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第43題. Robert L. Katz主要

18、貢獻(xiàn)是提出了傳統(tǒng)三重管理技能:技術(shù)技能、人際關(guān)系技能以及概念技能。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第44題. Barriers to effective communication can befrom internal and external選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第45題. 領(lǐng)導(dǎo)者的一個(gè)角色是指引團(tuán)隊(duì)成員實(shí)現(xiàn)領(lǐng)導(dǎo)者認(rèn)為對(duì)團(tuán)隊(duì)有利的目標(biāo)選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第46題. There is no such thing as too much information選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第47題. 字詞對(duì)于說話者與傾聽者的意思應(yīng)該是相同的選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第48題. Managers ca develop conflict-management