飯店公共英語

1、飯店公共英語職工部分一、職位名稱首席執(zhí)行官，類似總經(jīng)理、總裁，是企業(yè)的法人代表CEO(Chief Executive Officer)駐店經(jīng)理 Resient Manager總經(jīng)理 GM-General Manage副總經(jīng)理 GM- eputy General Manager/ Vice General Manager總經(jīng)理助理 Assistant to General Manager總經(jīng)理秘書 Executive Secretary首席財(cái)務(wù)官，類似財(cái)務(wù)總經(jīng)理 CFO(Chief Financial Officer)人力資源總監(jiān) HR(Human Resource irector)客務(wù)部總監(jiān)

2、OR- irector of Rooms/ Housekeeping前廳部經(jīng)理 FOM-FRONT OFFICE MANAGERAsstFrontOfficeManagerAM-ASSISTANTMANAGER當(dāng)值經(jīng)理 M-uty Manager賓客關(guān)系經(jīng)理 Guest Relation Officer /GROChiefConcierge FrontOfficeSupervisor BellboyoorGirl oor Man 總臺收款員 F/O Cashier車隊(duì)隊(duì)長 Chief river / river Captain司機(jī)river出租車訂車員 Taxi Service Clerk商場

3、營業(yè)員 Shop Assistant行政管家 Executive Housekeeper行政副管家 Assistant Executive Housekeeper樓層主管 Floor supervisor樓層領(lǐng)班 Floor Captain客房服務(wù)員 Room Attenant 洗衣房經(jīng)理 Launry Manager 公衛(wèi)主管：PA Supervisor洗衣房主管：Launry Supervisor布草主管：Uniforms Supervisor服務(wù)中心領(lǐng)班：Service Center Captain公衛(wèi)領(lǐng)班：PA Captain水洗領(lǐng)班：LaunryCaptain 干洗領(lǐng)班：ry Cle

4、an 布草領(lǐng)班：Uniforms Captain倉管員 Storeroom Keeper清潔工：P.A /Public Area客房服務(wù)員：Room Attenant縫紉工：Seamstress 熨燙工：Presser洗滌工：Washer萬能工 Fitting-up WorkerFinancial Controller Chief Accountant CostController采購部經(jīng)理 Purchasing Manager 采購部主管 Purchasing Officer 總出納 Chief CashierNightAuitor Creit Clerk A/RAccountingCler

5、k AccountingCostClerkReceivingClerk銷售部總監(jiān) OM- irector of Sales an Marketing公關(guān)經(jīng)理 P.R.Manager / Public Relation ManagerSales Manager SalesExecutive Artist銷售中心預(yù)訂員SalesCenterReservationClerk工程總監(jiān) Chief Engineer工程部經(jīng)理 Engineering Manageruty Engineer EP Manager JJSupervisor J Security Manager 保安部主管 Security

6、Supervisor SecurityCaptain門衛(wèi)Entrance Guar巡邏員 Patrol Guar監(jiān)控員 TV Monitoring Clerk餐飲總監(jiān) F&B irector餐飲部經(jīng)理 F&B ManagerWesternRestaurantChineseRestaurantManager CoffeeShopManager拓展部經(jīng)理：Marketing Manager樓面經(jīng)理：Service F&B Secretary Captain迎賓員/咨 客 Hostess餐廳收款員 F&B Cashier領(lǐng)班：Captain高級服務(wù)員：Senior Waiter & Waitress

7、Waiter ,waitress Pantryman/girl 實(shí)習(xí)生：Trainee行政總廚 Executive chefChefofChineseKitchen ChefofWesternChiefBakerChief點(diǎn)心工：PastryCook 燒味廚師：Grill Chef 廚工：CookAssistant管事部主管：Stewar Supervisor洗碗工：ishwasher 管事清潔工：Cleaner人力資源部經(jīng)理 Manager of Human Resources人力資源部副經(jīng)理 Assistant Manager of Human Resources人事培訓(xùn)經(jīng)理P&TMana

8、ger福利勞資員PayrollClerk文員 Secretary職工宿舍管理員 ormitory Keeper職工餐廳勤雜工StaffRestaurantCleaner二、部門名稱人力資源部 HR-Human Resources epartment培訓(xùn)部 Training epartment質(zhì)檢部 Quality Inspection epartment保安部 Security epartment行政辦公室 Executive Office財(cái)務(wù)部 Accounting epartmentPurchasing epartment Cost-control epartment Auitorepar

9、tment市場營銷部 sales & Marketing epartment公關(guān)部 Public Relation epartment預(yù)訂部 Reservation epartment客務(wù)部 Room ivision前廳部 FO -Front Office epartment前臺F-FRONT ESK禮賓部 CONC-CONCIERGE商務(wù)中心 BC-BUSINESS CENTER管家部/客房部 HK-Housekeeping epartment餐飲部 F&B-Foo & Beverage epartment西餐廳 WR-Western Restaurant r中餐廳 CR-Chinese R

10、estaurant康樂部 Recreation an Entertainment epartment工程部 ENG -Engineering epartment電腦部 E.P.- Electronic ata Processing ept.三、專業(yè)術(shù)語GOP 總經(jīng)盈利潤:Gross Operating Profit;RevPAR :Revenue Per Available Room:Guest Satisfaction Tracking System; ESPS :ESPS=Employee Satisfaction Pulse SurveySOP(SOP=StanarOperatingPr

11、oceuresFIT散客):FIT=Fully Inepenent TravelerN):N=oNotisturbVIP非常重要的)：VIP=VeryImportantPersonOBFOrientalbreakfast 中式早餐BBFBuffetbreakfast自助早餐大家!Seey、Makeyourselfat請不要拘禮。四、中英文關(guān)于照飯店職工常用英語100 句一、日常問候：1、Welcome to our hotel./ Galactic Peace International Hotel歡送來到我們酒店。 /嘉萊特和平國際酒店。2、Thank you for staying in

12、our hotel.感謝您下榻我們酒店。4、Goo morning /Goo afternoon/ Goo evening，sirmaam/laies an gentlemen.早上好/下午好/晚上好，先生夫人/女士先生們。5、Goo night. See you Tomorrow./see you latter晚安。 明天見。/回頭見6Howareyoutoay ，Mr/MrsBrown？Nicetomeetyou./itisverynicetomeetyouIm fine. Thank you.你好嗎？布朗先生/夫人。見到你真高興。我很好，謝謝你。7Haveagoo祝你們玩得愉快！8、Ha

13、ve a nice evening！ 祝你晚上愉快。9、Im the receptionist here ，welcome to our hotel.我是這兒的接待員，歡送來到我們酒店。二、處理日常事物：10、May I know your ？ 我可以知道你的名字嗎？先生小姐11、Heres a letter for you .這兒有你的一封信。12、youre wante on the phone. /hol the line please有你的。/請別掛斷13、Im Alice ，Im here to meet you.我叫愛麗絲，我是來接您的。14、Woulyourpleasesignh

14、ere請?jiān)谶@兒簽名好嗎？15、Coul you please spell your name ？ 請拼一下你的名字，好嗎？16、MayIhaveyourtelephonenumber？用于自已想做什么事情的時(shí)我可以知道你的號碼嗎？17、Whats the trouble你怎么啦？先生。18、o you like this room?你喜歡這間房嗎？19、Itsupto由你決定。20、Illfixyou我會幫你打點(diǎn)的。21、Ill check it outI cant guarantee anything, but Ill try my best.我去查察看。我不能保證，但我會盡力而為。22、H

15、ave you a reservation? May I know your name an room number?您預(yù)定過了嗎？您能告訴我您的名字與房間號嗎？23、What o you think of our service?您關(guān)于我們的服務(wù)有什么意見？24、Woulyoulikemetocallataxiforyou 你需要我為你叫一輛出租車嗎？25Reservations/(FronteskIhelpyou 預(yù)訂部前臺，我能幫你嗎？26Roomservice ，MayIcomein /房內(nèi)用膳，我可以進(jìn)來嗎？ 27Howlongoyouplantostay？ 你計(jì)劃住多久。28、Wh

16、atkinofroomwoulyoulike ？ 29、Who is speaking, please?( ) 30Hereisyourreceipt. 這是你的收據(jù)。31、Enjoy you breakfast ，sir ？請享用你的早餐，先生。/玩得愉快/享用生活32、Here is the menu.給你菜譜。33、The service guie is on the esk?服務(wù)指南在桌面上。34Pleaseconsultthesonglist 請翻閱點(diǎn)歌單。35、Sorry, he is not in at the moment./wait moment please關(guān)于不起，他現(xiàn)在

17、不在。36、Woul you like to leave a message?您要留口信嗎/留書面留口頭留言37、Go upstairs/ownstairs.(樓梯)上樓/下樓。38、This way, please.請這邊走39Turnleft/right.右轉(zhuǎn)。40、What woul you like to have, coffee or tea?您要喝咖啡還是茶？41、Here is a brochure of our hotel an tariff.這是介紹我們飯店的小冊子和價(jià)目表。42、In our hotel we ont accept tips.我們飯店是不收小費(fèi)的。43、Yo

18、u may pay by cash or by creit car.您可以付現(xiàn)金也可以用信用卡或者是旅行支票。44、So you have got altogether four pieces of baggage?您一共帶了 4 件行李，是不是？45、Have you got through with the check-in proceure?你是否已經(jīng)辦妥住宿登記手續(xù)？46、This is a receipt for paying in avance. Please keep it.這是預(yù)付款收據(jù)，請收好。47、Sorry, we have no vacant (spare) room

19、for you.關(guān)于不起，我們已經(jīng)客滿了。48、Yes, we o have a reservation for you.關(guān)于了，我們這兒是有您預(yù)訂的房間。49、An here is your key, Mr.Braley. Your room number is 1420.給您房間的鑰匙，布拉德利先生。您的房間號碼是142050、Itisonthe14thfloorantheailyrateis$90.房間在 14 層，每天的房費(fèi)是 90 美元。51、Ill take a look at the hotels booking situation.我來察看一下本店房間的預(yù)訂情況。52、Im g

20、la that well be able to accept your extension request.很高興我們有方法接受您延長住宿的要求。53、Well, if you nee anything else, please call room service.如果你有什么事，請叫房間服務(wù)。54、Just a minute, please. Ill see if he is registere.請稍等，我看看他是否登記了。55、Mr. Brown sai hes waiting for you in his room.布朗先生說他在房間里等您。56、Housekeeping. May I

21、come in?我是客房的，可以進(jìn)來嗎？57、When woul you like me to o your room, sir?您要我什么時(shí)間來給你打掃房間呢，先生？ 58、MayIotheturn-ownserviceforyou現(xiàn)在可以為您收拾房間了嗎？59、Certainly, maam. Ill let the over-night staff know.當(dāng)然可以，女士。我會轉(zhuǎn)告夜班服務(wù)員。60、Its growing ark. Woul you like me to raw the curtains for you?天黑下來了，要不要我拉上窗簾？61、Well manage it,

22、 but we ont have any spare room toay.我們會盡力辦到，但是今天我們沒有空余房間。62、Coul you wait till tomorrow?等到明天好嗎？ 三、提供幫助：6、MayIhelpyou/CanIhelpyo/WhatcanIoforyou 我能幫你嗎？64、May I take your bag/ suitcase for you？=May I help you with your bag/ suitcase？=Woul you like me to take your bag/ suitcase for you?我能幫你拿你的包/箱子嗎？65

23、、Anything else?還要?jiǎng)e的嗎?66、What can I show you.您要買什么？67、Excuse me. Have you any launry?關(guān)于不起，請問有沒有要洗的衣服？68、Ifyou have any,please just leaveit in thelaunry bag behin thebathroom oor.如果您有衣服要洗，請放在浴室門后的洗衣袋里。69、An if there is anything more you nee, please let us know.如果還需要?jiǎng)e的什么東西，請告訴我們。70、Ill sen for an elect

24、rician from the Engineering epartment.我去請工程部的電工來。71、At what time woul you like us to call you tomorrow morning?您想讓我們明天早上什么時(shí)候叫醒您？72、Woul you like a morning call?您要叫醒服務(wù)嗎？73、Your name an room number, please?請問您的和房間號碼？ 四、回應(yīng)感謝：74、ont mention提及，說起 it.不用謝。75、Its my pleasure. (愉快快樂)這是我的榮幸。76、Im always at your service ，sir 隨時(shí)為你效勞，先生小姐五、抱歉：77、Im very sorry.真關(guān)于不起。78、Imsorrytohavekeptyouwaiting 關(guān)于不起讓你久等了。79、Im sorry to have taken so much of your time.關(guān)于不起占用你太多時(shí)間了