酒店司機(jī)崗位職責(zé)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)專心-專注-專業(yè)精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)Hotel Level:酒店等級：I V一-五Department:部門：Rooms Division房務(wù)部Job Band:職位等級： 99Reports To:直屬上級： Bell Captain, Concierge, Front Office Manager行李領(lǐng)班，禮賓主管，前廳部經(jīng)理job overview職位概述Provide efficient transport services for guests and hotel executives.為客人和

2、酒店高管提供交通服務(wù)。At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:Be charming by being approachable, having confidence and showing respect.Stay in the moment by understanding and anticipating guests needs, being attentive and

3、taking ownership of getting things done.Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲際酒店及度假村，我們希望賓客感覺風(fēng)格獨(dú)特、時尚現(xiàn)代和深入洞悉，這意味我們需要你：親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力的你。理解和預(yù)測賓客的需要、做到細(xì)心周到、具主人翁精神、把事情辦好，保持專注當(dāng)下。見多識廣、分享閱歷、展現(xiàn)你的風(fēng)格來創(chuàng)造令人感覺特別的時刻，

4、做到令人難忘。Duties and Responsibilities工作職責(zé)Responsible for safe transfer of guests from all determined locations負(fù)責(zé)將客人從所有指定地點(diǎn)安全送達(dá)Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 憑借令人愉快的性格和有效的溝通技巧取得客戶的滿意，并

5、且總要主動與客人打招呼Maintain good knowledge of the city routes locations and hotel facilities熟知城市路線、地點(diǎn)和酒店設(shè)施Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required知曉航班時間，并按客人要求協(xié)助其處理和裝載行李 Maintain a high standard of personal hygiene and be well groomed and well d

6、ressed at all times保持個人衛(wèi)生， 隨時保持個人形象和穿著整潔Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance盡力熟知客人的名字，特別是熟客和長包房的客人，注意觀察情況以向客人提供協(xié)助Assist in valet parking when not assigned any duty在沒有工作任務(wù)時協(xié)助代客泊車Maintain detailed knowledge of f

7、acilities and services of the hotel and use this knowledge to promote the hotel to guests熟知酒店設(shè)施和服務(wù)情況，并以此向客人推銷酒店Keep abreast of activities in your city which may affect driving times or routes and relay this to management了解所在城市的活動，如發(fā)現(xiàn)可能影響駕駛時間或路線的情況應(yīng)向管理層匯報(bào)Responsible for the upkeep and cleanliness of

8、the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards負(fù)責(zé)載客車輛的保養(yǎng)和清潔，并按照酒店形象標(biāo)準(zhǔn)對車輛進(jìn)行維護(hù)Performs other duties as may be assigned by the Rooms Division Manager執(zhí)行房務(wù)部經(jīng)理可能分派的其它任務(wù)aCCOUNTABILITY責(zé)任范圍Number of employees supervised 管理的員工 Direct N.A.直接 無Indirect N.A.間接

9、 無Annual Operating Profit/Payroll Budget 年度經(jīng)營利潤和薪金預(yù)算N.A.無 Key Metrics 主要績效指標(biāo)Completion of assigned tasks完成分配給的工作的情況Decision Making Responsibilities (Decision Rights) 決策職責(zé)(決策權(quán))N.A.無QUALIFICATIONS AND REQUIREMENTS任職要求Required Skills 技能要求 Communication skills are utilized a significant amount of time w

10、hen interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。Able to read and write English能夠讀寫英語Valid drivers license required for Hotel van and car.擁有駕駛酒店面包車和汽車所需的有效駕駛執(zhí)照。Qualifications 學(xué)歷High School.高中Experience 經(jīng)驗(yàn)1 year experience in guest service or as a driver. 1年賓客服務(wù)或司機(jī)的經(jīng)驗(yàn)The statements in this job description are intended to describe the essential nat