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mySAPMobileWorkplace&CRM
SAP企業(yè)行動(dòng)入口網(wǎng)站與客戶關(guān)係管理方案
SAPTaiwanmySAPMobileWorkplace&CRM
Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速SAPTodaySAPAG2000
年的收入:62.6億歐元
世界第三大獨(dú)立軟體供應(yīng)商
企業(yè)應(yīng)用軟體市場(chǎng)的領(lǐng)導(dǎo)者在120多個(gè)國(guó)家有13,500多家用戶安裝了36,000約1,000,000個(gè)用戶不論公司大小都以用戶爲(wèi)中心增加客戶滿意度並增強(qiáng)客戶的信心對(duì)SAP全球業(yè)務(wù)的大量投資24,100多名員工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!SAPTodaySAPAG2000年的收入:62.GartnerRanksSAPEIPasNo.1GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO
ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPToLeadtheEnterprisePorSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision
MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.
FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPCreatesNewCompanySAPPoSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit
ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals
ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe
mostvision…Gartner“SAPAcquiresTopTierTopTierTopSAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“SAPPartnerswithYahoo!Yahoo!Agenda議程
SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速DifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomers
mySAPWorkplace–E-BusinessPlatformforBilateralCollaboration
SuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyDifferencemySAPWorkplace&PWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayWheredoEnterprisePortalsGoValueCreationthroughCollaborationCollaborationwith
extendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandacting
ontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionValueCreationthroughCollaboEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffensEnterprisePortal:Doublingth*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryear*PleasenotethatthecostsaAgenda議程
SAPToday,今日的SAP速寫
ValueProposition
SAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速mySAP.com電子商務(wù)平臺(tái)mySAP技術(shù)mySAP服務(wù)SAPMarkets*mySAP工作臺(tái)StakeholdersCustomers*
SAPMarkets&CommerceOnejointlydeliverMarketSet?,
SuppliersEmployeesCompanyPartners產(chǎn)業(yè)解決方案mySAP
財(cái)務(wù)mySAP人力資源mySAP電子採(cǎi)購(gòu)mySAP
商業(yè)智能mySAP
供應(yīng)鏈管理mySAP生產(chǎn)周期管理mySAP
客戶關(guān)係管理mySAP.com電子商務(wù)平臺(tái)mySAP技術(shù)mySAPTheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.
Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersTheSequeltotheInternetRevCompanyboundariesmySAP.comWorkplaceWeb-Browser-Access
Workplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK
Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsers
SAPNamedUsers
insidemySAP.comPotentiallynon-SAP
NamedUsersOtherSystemsLegacy-
SystemCompanyboundariesmySAP.comWoThePervasiveComputingWaveshandheldsmart2001 2002 2003 2004invisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedThePervasiveComputingWaveshRedefiningEnterprisePortalSolutionsEnterprisePortalPlatform
BusinessIntelligencePlatformOpenarchitecture OpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilder OLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagement Webandad-hocReportingRetrievalandclassification AnalyticalApplicationsplatformUnificationRolemanagement PlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeopleRedefiningEnterprisePortalSmySAPWorkplaceEnterprisePortalmySAPWorkplaceEnterprisePorKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceKeyCapabilitiesofaCompleteMarketingSalesServicemySAP
客戶關(guān)係管理解決方案內(nèi)建主要功能領(lǐng)域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMarketingSalesServicemySAP客戶關(guān)MobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService
TechnicianSalesManagerProcurement
ManagerMiniApps/MobileApplicationsUserRolesMobileWorkplace–RolesandAScenarioScenarioTop10SalesPipeline
Top10PipelineProjects
(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10SalesPipelineTop10Top10MessagesbyInstallation
Top10CustomerMessagesby
InstallationincurrentweekIncludesSystemswithStatus
D,T,PSwitchbetweenOnlyStatusP
andAllStatusTop10MessagesbyInstallatioAgenda議程
SAPToday,今日的SAP速寫
ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagement
CustomerReferenceAgenda議程SAPToday,今日的SAP速OfficialSAPfiguresmySAPWorkplaceinstallations: 2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com 4830405*Withoutexternalcommunities/SAPMarkets OfficialSAPfiguresmySAPWorkNumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsNumberofWorkplaceinstallatiSoldWorkplaceuserscomponentpricelistSoldWorkplaceuserscomponentSoldmySAP.comusersbyregionSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJuneTopTendeals–SoldusersNewmySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarle
VicePresidentandChiefMarketingOfficermySAPWorkplace“AligningVisiomySAPWorkplace/ESS“mySAPWorkplace/ESS–MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork”spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnology
mySAPWorkplace/ESS“mySAPWoWorkplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinmorethan500factoriesworldwide,andaconsolidatedturnoverofCHF75billion.NestléisSwitzerland'slargestindustrialcompanyandtheworld'sleadingfoodcompany.Nestléproductsareavailablearoundtheworld.Themainproductareasare:BabyFoods&Cereals,Milk&Dairy,BreakfastCereals,Desserts,Snacks&IceCream,Chocolate&Confectionery,What‘sCooking,Hot&ColdBeverages,MineralWatersandPetCare.SUCCESSSLIDE"WithmySAP.com,wewillrapidlybuildastrong,tightlyintegratedgroupITinfrastructurethatwillallowfocusedcustomizationtouserneedswithoutsurrenderingthebenefitsofgroupwidestandardization.?MarioA.CortiChiefFinancialOfficerWorkplace,CRM,SCM,BI“GoodmySAPWorkplace
“mySAPWorkplaceisaSignificantIncreaseinUsability”SamsungElectronics,KoreaFoundedin1938,SamsungisoneofKorea′sleadingcompaniesfocusingonsectorsasdiverseaselectronicsandbanking.InadditionSamsungplaysalsoamajorroleinavarietyofservicerelatedindustries.CommittedtotheuseofInternetandthechancesresultingfrome-businessSamsungstrivestobecomeoneoftheworld′smostwidelyrecognizedbrandsinalloftheindustriesserved.Samsungisaworldwideoperatingcompanywithmorethan161.000employees.Samsunghashadtotalrevenuesexceeding93,5billionUSdollarsinits1999fiscalyear.SUCCESSSLIDE“BeforethemySAPWorkplace,usershadtologonseveraltimesenteringtheirIDsandpasswords.NowwiththemySAPWorkplace,usersfeellikeusingasinglesystemthatbundlesalltheseparatesystems.It‘sasignificantincreaseinusability.Fromthesystemusersstandpoint,interfaceisthekey.“HeeYoonWonManagerInformationStrategyGroupmySAPWorkplace“mySAPWorkplaSAPParticipatesinStrongPartnerEcosystemmySAPMobileBusiness–PartnersSAPParticipatesinStrongParWhatisToday′sCustomerBase?mySAPWorkplace–LeadingEnterprisePortalSolutionCompanySizeSmallLargeWhatisToday′sCustomerBase?mySAP客戶關(guān)係管理解決方案參考客戶群DiscreteIndustriesBrotherComputerServicesSolutionsHewlettPackardPeugeotSamsungSchneiderElectricSymbolTechnologiesTexasInstrumentsWatersWuerthOil&GasEngenPetroleumSchottConsumerIndustries
AvisumCarlsbergColgate-PalmoliveNestléOsramSylvaniaPhilippMorrisGilletteSonyServiceIndustriesBertelsmannCanadaPostCorp.CTTCorreiosE.ONFiduciaHUBWOOLogicAchartSoftwareLogisticsTüVProcessIndustriesAUBIDowCorningDULUXMonsantoBrazilSchwarzkopfSolvayTyrolitFinancialServicesBancoUrquijoPFAPension730
mySAPCRM
CustomersPublicSectorElectricalSafetyAuthoritymySAP客戶關(guān)係管理解決方案參考客戶群DiscretmySAP客戶關(guān)係管理解決方案參考客戶統(tǒng)計(jì)IV/98I/99II/99III/99IV/99I/00II/00III/00IV/00I/01mySAPCRMCustomers67707283131173264388571730mySAPCRMCustomersmySAP客戶關(guān)係管理解決方案參考客戶統(tǒng)計(jì)IV/98I/9mySAP客戶關(guān)係管理解決方案參考客戶實(shí)例代表mySAP客戶關(guān)係管理解決方案參考客戶實(shí)例代表YES!!!YES!!!mySAPMobileWorkplace&CRM
SAP企業(yè)行動(dòng)入口網(wǎng)站與客戶關(guān)係管理方案
SAPTaiwanmySAPMobileWorkplace&CRM
Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速SAPTodaySAPAG2000
年的收入:62.6億歐元
世界第三大獨(dú)立軟體供應(yīng)商
企業(yè)應(yīng)用軟體市場(chǎng)的領(lǐng)導(dǎo)者在120多個(gè)國(guó)家有13,500多家用戶安裝了36,000約1,000,000個(gè)用戶不論公司大小都以用戶爲(wèi)中心增加客戶滿意度並增強(qiáng)客戶的信心對(duì)SAP全球業(yè)務(wù)的大量投資24,100多名員工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!SAPTodaySAPAG2000年的收入:62.GartnerRanksSAPEIPasNo.1GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO
ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPToLeadtheEnterprisePorSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision
MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.
FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPCreatesNewCompanySAPPoSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit
ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals
ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe
mostvision…Gartner“SAPAcquiresTopTierTopTierTopSAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“SAPPartnerswithYahoo!Yahoo!Agenda議程
SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速DifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomers
mySAPWorkplace–E-BusinessPlatformforBilateralCollaboration
SuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyDifferencemySAPWorkplace&PWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayWheredoEnterprisePortalsGoValueCreationthroughCollaborationCollaborationwith
extendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandacting
ontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionValueCreationthroughCollaboEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffensEnterprisePortal:Doublingth*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryear*PleasenotethatthecostsaAgenda議程
SAPToday,今日的SAP速寫
ValueProposition
SAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速mySAP.com電子商務(wù)平臺(tái)mySAP技術(shù)mySAP服務(wù)SAPMarkets*mySAP工作臺(tái)StakeholdersCustomers*
SAPMarkets&CommerceOnejointlydeliverMarketSet?,
SuppliersEmployeesCompanyPartners產(chǎn)業(yè)解決方案mySAP
財(cái)務(wù)mySAP人力資源mySAP電子採(cǎi)購(gòu)mySAP
商業(yè)智能mySAP
供應(yīng)鏈管理mySAP生產(chǎn)周期管理mySAP
客戶關(guān)係管理mySAP.com電子商務(wù)平臺(tái)mySAP技術(shù)mySAPTheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.
Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersTheSequeltotheInternetRevCompanyboundariesmySAP.comWorkplaceWeb-Browser-Access
Workplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK
Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsers
SAPNamedUsers
insidemySAP.comPotentiallynon-SAP
NamedUsersOtherSystemsLegacy-
SystemCompanyboundariesmySAP.comWoThePervasiveComputingWaveshandheldsmart2001 2002 2003 2004invisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedThePervasiveComputingWaveshRedefiningEnterprisePortalSolutionsEnterprisePortalPlatform
BusinessIntelligencePlatformOpenarchitecture OpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilder OLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagement Webandad-hocReportingRetrievalandclassification AnalyticalApplicationsplatformUnificationRolemanagement PlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeopleRedefiningEnterprisePortalSmySAPWorkplaceEnterprisePortalmySAPWorkplaceEnterprisePorKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceKeyCapabilitiesofaCompleteMarketingSalesServicemySAP
客戶關(guān)係管理解決方案內(nèi)建主要功能領(lǐng)域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMarketingSalesServicemySAP客戶關(guān)MobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService
TechnicianSalesManagerProcurement
ManagerMiniApps/MobileApplicationsUserRolesMobileWorkplace–RolesandAScenarioScenarioTop10SalesPipeline
Top10PipelineProjects
(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10SalesPipelineTop10Top10MessagesbyInstallation
Top10CustomerMessagesby
InstallationincurrentweekIncludesSystemswithStatus
D,T,PSwitchbetweenOnlyStatusP
andAllStatusTop10MessagesbyInstallatioAgenda議程
SAPToday,今日的SAP速寫
ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagement
CustomerReferenceAgenda議程SAPToday,今日的SAP速OfficialSAPfiguresmySAPWorkplaceinstallations: 2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com 4830405*Withoutexternalcommunities/SAPMarkets OfficialSAPfiguresmySAPWorkNumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsNumberofWorkplaceinstallatiSoldWorkplaceuserscomponentpricelistSoldWorkplaceuserscomponentSoldmySAP.comusersbyregionSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJuneTopTendeals–SoldusersNewmySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarle
VicePresidentandChiefMarketingOfficermySAPWorkplace“AligningVisiomySAPWorkplace/ESS“mySAPWorkplace/ESS–MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork”spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnology
mySAPWorkplace/ESS“mySAPWoWorkplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinm
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