創(chuàng)新領(lǐng)導(dǎo)力培訓(xùn)講義

CREATIVELEADERSHIP

創(chuàng)新領(lǐng)導(dǎo)力PRESENTER

主講人Professor:J.N.Matteis

朱利斯.尼克.馬特斯(MaLiKe

馬力克)Time:July11WHATISLEADERSHIP?

什么是領(lǐng)導(dǎo)力NARROWVIEW狹義觀點APOSITIONOFPOWERANDAUTHORITY(President,GM,CEO)處于權(quán)利和權(quán)威的地位（總裁，通用電器公司，首席執(zhí)行官）THEACTIONSOFAPERSONINCHARGEOFACOMPANY公司負責(zé)人采取的一系列行動BROADERVIEW廣義觀點LEADERSHIPISAPROCESSOFINFLUENCING

OTHERSTOREACHORGANIZATIONALGOALS領(lǐng)導(dǎo)力是影響他人達到組織目標的過程GETTINGRESULTSTHROUGHPEOPLE通過人來達到結(jié)果POSITIVEINFLUENCE

積極的影響ANINVITATIONTOGREATNESS

走向偉大AROLEWEALLCANPLAY我們都可以當(dāng)領(lǐng)導(dǎo)FUNDAMENTALSOFLEADERSHIP

領(lǐng)導(dǎo)力的本質(zhì)

1.POWER

權(quán)利2.UNDERSTANDINGPEOPLE

了解他人3.INSPIRINGFOLLOWERS

鼓舞追隨者4.ADOPTINGAFLEXIBLESTYLE

采取靈活的風(fēng)格EFFECTIVELEADERSHIP1

有效領(lǐng)導(dǎo)1DEVELOPINGYOURSELF開發(fā)自己BECOMEMORESENSITIVE更加敏銳BECOMEMORECREATIVE更加有創(chuàng)造力REDUCETIMEWASTERSTHROUGHDELEGATION通過委托減少時間浪費DEVELOPORGANIZATIONALSKILLS開發(fā)組織技巧DEVELOPEFFECTIVECOMMUNICATIONSKILLS開發(fā)有效溝通技巧LEARNMORE,READMORE,LISTENMORE學(xué)更多，讀更多，聽更多EFFECTIVELEADERSHIP1

有效領(lǐng)導(dǎo)1

DEVELOPINGYOURSUBORDINATES

開發(fā)你的下屬ATWORK工作中THROUGHCOURSES,WORKSHOPS通過課程、研討會ATHOME在家里ELEMENTSOFLEADERSHIP

領(lǐng)導(dǎo)元素1.TAKINGCHARGE

擔(dān)負責(zé)任2.STRATEGICVISIONING

戰(zhàn)略遠見3.COMMUNICATIONANDTEAMWORK

溝通和團隊協(xié)作4.WORKINGWITHINTEGRITY誠信工作TOLEADISTOSERVE領(lǐng)導(dǎo)就是服務(wù)LEADERSHIPDEVELOPMENT

領(lǐng)導(dǎo)力的開發(fā)READBUSINESSBOOKS(GI=GO)閱讀商業(yè)書籍LISTENANDOBSERVE傾聽和觀察KEEPAJOURNALTOREFLECTONYOUREXPERIENCES反思你的經(jīng)歷，用日記記錄下來STUDY(ALONE,WORKSHOPS,COURSES)學(xué)習(xí)（單獨，講習(xí)班，培訓(xùn)班）GETHELPFROMAMENTOR(BECOMEONE)從恩師處得到幫助(成為一員)HELPFROMACOACH(BecomeOne)從教練處得到幫助(成為一員)GETFEEDBACK獲得反饋DELEGATEROUTINETASKS委托日常任務(wù)PRACTICEDIFFERENTSTYLES練習(xí)不同風(fēng)格TAKEONMORECHALLENGINGTASKS(ApprenticeshipModel)承擔(dān)更多有挑戰(zhàn)性的任務(wù)（學(xué)徒模型）BUTIAMDON’’TWANTTOLEADMYCOMPANY但是我不不想領(lǐng)導(dǎo)導(dǎo)公司ILIKEMYCURRENTJOB!我喜歡現(xiàn)現(xiàn)在的工工作YOUDON’TNEEDATITLETOBEALEADER(M.Sanborn)作為領(lǐng)導(dǎo)導(dǎo)你不需需要頭銜銜（M.桑柏恩））THEUNTITLEDLEADERS無名領(lǐng)袖袖LEADERSHIPWITHASMALL領(lǐng)導(dǎo)一個個小“我"CLERKS,ACCOUNTANTS,MANAGERS,SALESPEOPLE,ASSISTANTS,ETC.文員、會會計、經(jīng)經(jīng)理、營營銷員、、助理等等SMALLTHINGSWECANDOTOPOSITIVELY可以積極極地做小小事情ANYONE,ANYWHERE,EVERYDAY,CANMAKE任何人、、任何地地點、每每一天、、可以做做事LEADERSHIPFOREVERYONE(PeterJ.Dean)做每個人人的領(lǐng)導(dǎo)導(dǎo)（彼得得j.院長）Manyorganizationalstructuresarelean.許多組織織結(jié)構(gòu)是是有偏向向的。Businessesneedself-directed,responsibleworkerswhoarewillingtotakecharge,expressinsights,comeupwithcreativeideas,sharepositiveintentions…企業(yè)需要要自我導(dǎo)導(dǎo)向，有有責(zé)任的的工人，，他們愿愿意負責(zé)責(zé)，表達達見解，，產(chǎn)生有有創(chuàng)意的的想法，，分享積積極意向向…Anyonecanbeaninfluencer,arolemodel,amentorregardlessoftitleorposition.不論頭銜銜或位置置，任何何人都可可以成為為有影響響力的人人，一個個好榜樣樣，一個個導(dǎo)師Everyinteractionwithothersisanopportunity與他人的每一一次互動都是是一個機會EVERYDAYLEADERS領(lǐng)導(dǎo)人的每一一天Peoplewhoshowresponsibilityintheirsphereofinfluence人們在其勢力力范圍表現(xiàn)他他的責(zé)任Peoplewhobelievethateveryonehasremarkablepotentialthatshouldbetappe每個人都有巨巨大的潛力可可以挖掘Peoplewhoseizetheopportunityineveryinteractiontolead,guide,support…領(lǐng)導(dǎo)、指引、、支持人們在在每一次互動動中抓住機遇遇Peoplewhocareenough給人足夠的關(guān)關(guān)懷GOODTOGREAT《從優(yōu)秀到卓越越》(JIMCOLLINS)（吉姆·柯林斯）LEVEL5LEADER(Humility+Will)第5級領(lǐng)導(dǎo)（謙遜遜+意志）LEVEL4-EFFECTIVELEADER第4級–有效領(lǐng)導(dǎo)LEVEL3–COMPETENTMANAGER第3級–勝任的經(jīng)理LEVEL2–CONTRIBUTINGTEAMMEMBER第2級–有貢獻的團隊隊成員LEVEL1–HIGHLYCAPABLEINDIVIDUAL第1級–很有能力的個個人WHATMANAGERSDO經(jīng)理人做什么COMMUNICATE溝通PUTOUTFIRES救火災(zāi)GETTHEJOBDONE完美地完成工工作MANAGEHUMANRESOURCES力資源管理MANAGETHEDETAILS管理細則NETWORK網(wǎng)絡(luò)DIRECT,CONTROL,LEAD,COACH指導(dǎo)，控制，，領(lǐng)導(dǎo)，教練練WHATLEADERSDO領(lǐng)導(dǎo)做什么TAKECHARGEOFTHEORGANIZATION肩負組織的責(zé)責(zé)任LEADTHROUGHRELATIONSHIPS通過關(guān)系領(lǐng)導(dǎo)導(dǎo)PAYCLOSEATTENTIONTOTHEIRPEOPLE密切關(guān)注員工工MAKESTRATEGICDECISIONS做出戰(zhàn)略決策策BEHAVEETHICALLY遵守道德DEMONSTRATEDIPLOMACY/TACT展現(xiàn)外交/機智GET360DEGREEFEEDBACK獲得360度反饋ASSUMERESPONSIBILITY獲得360度反饋INFLUENCEOTHERSTOFOLLOW影響他人追隨隨GUIDEOTHERSTOSUCCESS引導(dǎo)別人成功功CONTRASTS對比MANAGERS經(jīng)理人FOCUSONTASKS聚焦任務(wù)ADMINISTER管理STABILITY穩(wěn)定RULES/CONTROL規(guī)則/控制ASKHOW,WHEN詢問如何、何何時SHORT-RANGE近程DOTHINGSRIGHT做正確的事LEADERS領(lǐng)導(dǎo)FOCUSONPEOPLE以人為本DEV.AVISION發(fā)展和愿景INNOVATE,CHANGE創(chuàng)新、改變VALUES/TRUST價值/信任ASKWHAT,WHY詢問什么、為為什么LONG-RANGE遠程DORIGHTTHINGS做正確的事THEGALLUPSURVEY蓋勒普調(diào)查RESULTSOFA29YEARSURVEYOFSUCCESSFULMANAGERS對成功經(jīng)理們們進行29年調(diào)查的結(jié)果果FINDINGSCONDENSEDINTO12QUESTIONS調(diào)查結(jié)果被濃濃縮為12個問題QUESTIONSAPPLYTOMANAGERS,LEADERSANDTHEIRWORKERS針對經(jīng)理人人、領(lǐng)導(dǎo)人人及其員工工設(shè)計問題題PRAISEANDRECOGNITIONAREPOWERFULFORCES贊美和認可可是強大的的力量FINDINGSPOINTTONEEDSANDFEELINGSOFEMPLOYEES調(diào)查結(jié)果指指向員工的的需要和感感受WORKPLACEREVOLUTION工作場所的的革命Nolife-timeemployment沒有終生就就業(yè)Endofcorporateresponsibility公司責(zé)任結(jié)結(jié)束Beginningofindividualresponsibility個人責(zé)任開開始Jobcanchange4-5times工作可以變變換4-5次Needtolearnmore,addvaluetowhatwecanbringtotheNEXTemployer需要了解更更多我們可可以帶給未未來雇主的的附加值Pressuretore-inventyourself重新設(shè)計自自己的壓力力Needtotappoolofwomen需要開發(fā)女女性員工ORGANIZATIONSHAVECHANGED組織已經(jīng)變變化FEWERLEVELSINORGANIZATIONS組織中的級級別少了LESSBUREAUCRATIC官僚作風(fēng)減減少MOREDECENTRALIZED權(quán)利更加分散EXPECTATIONTHATALLLEVELSWILLLEADANDMANAGE各級期望領(lǐng)領(lǐng)導(dǎo)和管理理PERFORMANCEDATAWIDELYAVAILABLE性能數(shù)據(jù)廣泛得得到利用CUSTOMERFOCUSED以客戶為中中心TRAININGAVAILABLETOALL對所有員工工的培訓(xùn)NEWWORKFORCE新的勞動力力MOREINDEPENDENT更獨立MORESELF-RELIENT自我更加平和MOREFOCUSONLIFEISSUES更專注于生生活問題MORECREATIVE更具創(chuàng)意EXPECTRECOGNITION期望得到認認可EXPECTCHANGING期望改變VERYDEMANDING企圖心強SUCCESSFULCOMPANIESOFTHE21STCENTURY21世紀的成功功公司LEARNINGORGANIZATIONS學(xué)習(xí)型組織織NEWPARTNERSHIPS新的伙伴關(guān)關(guān)系SEEKSTRATEGICADVANTAGES尋求戰(zhàn)略優(yōu)優(yōu)勢FOREVERCHANGING永遠改變COACHINGNEWLEADERS輔導(dǎo)新一屆領(lǐng)導(dǎo)導(dǎo)人SEEINGOPPORTUNITIES看到機會FOCUSONSUSTAINABILITY注重可持續(xù)續(xù)性FOCUSONQUALITYOFLIFEISSUES注重生活質(zhì)質(zhì)量問題LEADERSHIPCHANGES領(lǐng)導(dǎo)變革CommandandControl……..Obsolete命令和控制制——過時Leadershipfromonhigh……Obsolete從上至下的的領(lǐng)導(dǎo)——過時NewLeadershipneedsnewskillsets新的領(lǐng)導(dǎo)需需要新的技技能組合Improvisation/Inspiration/Cooperation即興/鼓勵/合作LeadershipattributesofWomenfitwell女性領(lǐng)導(dǎo)特特質(zhì)很適合合Cultivategreattalentinemployees培養(yǎng)員工巨巨大才能NotjustContinuousImprovement,but……不僅是持續(xù)續(xù)改進，而而是………NeedtoInspire,LiberateandAchieve需要要鼓鼓舞舞，，釋釋放放和和完完成成Playingleadershiprolesatalllevels在所所有有層層級級上上都都有有領(lǐng)領(lǐng)導(dǎo)導(dǎo)角角色色LEADERSHIPROLES領(lǐng)導(dǎo)導(dǎo)者者的的角角色色TheLeaderasVisionary領(lǐng)導(dǎo)導(dǎo)者者有有遠遠見見TheLeaderasProblemSolver領(lǐng)導(dǎo)導(dǎo)人人是是問問題題解解決決者者TheLeaderasTeamBuilder領(lǐng)導(dǎo)導(dǎo)是是團團隊隊建建設(shè)設(shè)者者TheLeaderasManager領(lǐng)導(dǎo)導(dǎo)者者是是經(jīng)經(jīng)理理人人TheLeaderasCommunicator領(lǐng)導(dǎo)導(dǎo)人人是是傳傳播播者者TheLeadersasPowerDistributor領(lǐng)導(dǎo)導(dǎo)人人是是有有力力的的分分銷銷商商TheLeaderasLiaison領(lǐng)導(dǎo)導(dǎo)者者聯(lián)聯(lián)絡(luò)絡(luò)人人TheLeaderasPlanner領(lǐng)導(dǎo)導(dǎo)者者是是規(guī)規(guī)劃劃師師TheLeaderasTeacherorCoach領(lǐng)導(dǎo)導(dǎo)者者是是教教師師或或教教練練FATALFLAWS致命命缺缺點點INABILITYTOLEARNFROMMISTAKES無法從錯錯誤中學(xué)學(xué)習(xí)POORRELATIONSHIPBUILDINGSKILLS(Aloof,Uncooperative)建立關(guān)系系的技巧巧貧乏（（超然，，不合作作）LACKOFOPENNESSTONEWIDEAS面對新思思路缺乏乏開放性性LACKOFACCOUNTABILITY缺乏責(zé)任任LACKOFINITIATIVE缺乏主動動性BEINGPERCEIVEDASINEFFECTIVE被視為無無效ACTINGIRRESPONSIBLY行動不負負責(zé)任COMMUNICATIONMODEL通訊模型型MESSAGE,ENCODED信息編碼碼SENDER-----RECEIVER寄件人-----接收機FILTERS,DECODED過濾器，，解碼NOISE––BARRIERS-INTERFERENCE噪音-屏障-干擾FEEDBACK–(FEED-FORWARD)反饋-（前饋））EFFECTIVECOMMUNICATION有效溝通通TIPS:K.I.S.S.要訣WHATMAKESPEOPLEWANTTOWORK?什么使得得員工想想要工作作？MONEY/BENEFITS金錢或或利益益EXPERIENCEHAPPINESS體驗幸幸福ACHIEVEMENT成就RECOGNITION認可INCREASEINRESPONSIBILITY增加責(zé)責(zé)任GROWTHATWORK工作中中成長長CHALLENGINGWORK有挑戰(zhàn)戰(zhàn)性的的工作作POSSIBILITYOFADVANCEMENT提高的的可能能MASLOW馬斯洛洛HIERARCHYOFNEEDS需求層層次SAFETYPHYSIOLOGICALNEEDSBENEFITSOFRECOGNITION識別的好處處Attractanddevelopmoretalent吸引和和開發(fā)發(fā)更多多人才才Increaseinproductivity提高生生產(chǎn)率率Increaseinprofitability增加盈盈利Reduceturnover(20-30%downto4%)減少周周轉(zhuǎn)率率（20-30％下降降到4％））Increaseinworkerjobsatisfaction增加工工人的的工作作滿意意度Establishestrust建立信信任Canfurthertheorganizationalgoals可以推推進組組織目目標PERSPECTIVE透視視THEORY““X”“X””理論Averagepersondislikeswork一般人人不喜喜歡工工作A.P.haslittleambition,avoidsresponsibility一般人人沒有有多少少野心心，逃逃避責(zé)責(zé)任THEORY““Y”"Y"理論Workisasnaturalasplay工作與與玩樂樂一樣樣自然然Manyhavecapacityforcreativity,problemsolving,imagination很多人人有創(chuàng)創(chuàng)造力力，解解決問問題的的能力力和想想象力力KINDSOFPOWER權(quán)利的的種類類REWARD獎賞COERSIVE專制制EXPERT專家家REFERENT參考PERSUASIVE說服力CHARISMATIC個人魅力EMPOWERMENT賦予權(quán)力EMPLOYEESINCHARGEOFACTIONSANDDECISIONS負責(zé)雇員的的行動和決決定REMOVING清除EFFECTS影響LESSCOMMAND少些指揮MORECOMMUNICATION多些溝通FEELINGOFBEINGINCONTROL覺得被控制制MORECONTRIBUTIONENCOURAGED鼓勵多些貢貢獻ABUSEOFPOWER濫用權(quán)力HARASSMENTATWORK騷擾工作SEXUALHARASSMENT性騷擾“DICTATORS”ATWORK工作中的"獨裁者"THEORIESOFLEADERSHIP領(lǐng)導(dǎo)理論TRAITTHEORIES特質(zhì)理論BEHAVIORTHEORIES行為理論CONTINGENCYTHEORIES權(quán)變理論MOSTDESIRABLECHARACTERISTICSOFLEADERS最可取的領(lǐng)領(lǐng)袖特性Honest誠實Competent有能力Forward-looking前瞻性Inspiring鼓舞人心Intelligent智慧Fair-minded公正Broad-minded寬闊的胸襟襟Supportive支持Straightforward直截了當(dāng)Dependable可靠Cooperative合作Determined堅決Imaginative想象力Ambitious雄心勃勃Courageous勇敢Caring愛心Mature成熟Loyal忠誠Self-controlled自我控制Independent獨立BEHAVIORALTHEORIES行為理論論FOCUSONWHATLEADERSDO專門研究究領(lǐng)導(dǎo)做做什么ADAPTINGTORIGHTKINDOFBEHAVIOR適應(yīng)恰當(dāng)當(dāng)?shù)男袨闉閁RGENCYOFPEARLHARBOR珍珠港之之急迫WESTPOINTTEACHINGLEADERSHIP西點講授授領(lǐng)導(dǎo)課課程EFFECTIVEANDINEFFECTIVELEADERS有效和無無效領(lǐng)導(dǎo)導(dǎo)EARLYSTUDIES早期研究究AUTOCRATICSTYLEIMPACT獨裁型領(lǐng)領(lǐng)導(dǎo)影響響GREATERABSENTEEISM更高礦工工率GREATERTURNOVER更高營業(yè)業(yè)額MOREGRIEVENCES更多監(jiān)工工NOTHIGHLYPRODUCTIVE生產(chǎn)率不不太高UNHAPPYWORKERS不快樂的的員工SUPPORTIVESTYLEIMPACT支持型領(lǐng)領(lǐng)導(dǎo)影響響MANAGERIAL/LEADERSHIPGRID管理/領(lǐng)導(dǎo)坐標標CONTINGENCIESLIFE-CYCLETHEORY生命周期期理論WORKERMATURITY工人成熟熟度PSYCHOLOGICALMATURITY心理成熟熟度度persistent,independent,持續(xù)的，，獨立的的，WORKRELATEDMATURITY與工作相關(guān)關(guān)的成熟熟度previousexperience,currentknowledge以往的經(jīng)經(jīng)驗，目目前的知知識，-FIEDLER費德勒BASICTHEORY基本理論論EVERYSTYLEISGOODIF…..每種風(fēng)格格都是好好的，只只要…..SUCCESSFULLEADERSHIPDEPENDS成功的領(lǐng)領(lǐng)導(dǎo)風(fēng)格格視情況況而定HIGHLPC/LOWLPC高級LPC/低級LPCOTHERSTYLES其他風(fēng)格格DEMOCRATICSTYLE民主風(fēng)格格PACESETTINGSTYLE設(shè)定步伐伐風(fēng)格COERSIVESTYLE高壓風(fēng)格格AFFILIATIVESTYLE加盟風(fēng)格DIRECTIVESTYLE指令式風(fēng)風(fēng)格AUTHORITATIVE權(quán)威風(fēng)格格COACHING教練練SUPPORTIVE支持PATHGOALTHEORY路徑-目標理論論MAINFUNCTIONOFLEADERS領(lǐng)導(dǎo)的主主要作用用toclarifyandsetgoals,toremoveobstacles,tohelpfindthebestpath,toremovestress,torespect,encourageandsupportworkers闡明并設(shè)設(shè)定目標標，排除除障礙，，幫助尋尋找最佳佳路徑，，消除壓壓力，尊尊重、鼓鼓勵和支支持員工工BASEDONEXPECTANCYTHEORY基于期望理理論LEADERSHIPSTYLES領(lǐng)導(dǎo)風(fēng)格格TRANSACTIONALTHEORY交易理論論PROCESSOFGUIDING&MOTIVATING在過程中指導(dǎo)導(dǎo)與推動BYAPPEALINGTOEMPLOYEE’SSELF-INTEREST呼吁員工的自自我利益ASINABUSINESSTRANSACTION當(dāng)作一項商業(yè)業(yè)交易BYOFFERINGSOMETHINGINEXCHANGE在交流中提供供一些東西BYRECOGNIZINGWHATWORKERSDESIREFROMWORK認識到工人在在工作有什么么欲望LINKINGJOBPERFORMANCETOVALUEDREWARDS將工作績效與與評估的結(jié)果果聯(lián)系起來ANAPPEALINGVISIONOFAMOREDESIRABLEFUTUREBECOMESTHECATALYSTFORINSPIRINGALLTOWORKHARDTOREACHACOMMONGOAL描述更合意未未來的有吸引引力的愿景是是鼓舞所有人人為共同目標標奮斗的強心心劑LEADERSCANEXCITEANDINSPIREWORKERSTOPUTOUTMOREEFFORTTOREACHGROUPGOALS領(lǐng)導(dǎo)通過激勵勵鼓舞員工，，使他們做出出更多努力達達到組織目標標VISIONOFTENRESULTSFROMCOLLECTIVEPROCESSOFPARTICIPATIONANDCONSULTATION愿景通常是集集體參與和磋磋商過程的產(chǎn)產(chǎn)物WORKERSAREINSPIREDTOTRANSCENDTHEIROWNSELF-INTERESTSFORTHEGOODOFTHEORGANIZATION員工受到鼓勵勵，將自身利利益轉(zhuǎn)變?yōu)榻M組織利益BELIEFS,VALUESANDBEHAVORSARETRANSFORMED被變革的利益益，價值及行行為LEADERSANDFOLLOWERSRAISEEACHOTHERTOHIGHERLEVELSOFMORALITYANDMOTIVATION領(lǐng)袖和追隨者者互相提高道道德和動機以以達到更高水水準INTELLECTUALSTIMULATION(achievement,growth,developmentbuildcommitmenttotheVision)智力激勵(成就，成長，，開發(fā)，對愿愿景的承諾)TRANSFORMATIONALTHEORY變革理論CHARISMATICLEADERSHIP魅力領(lǐng)導(dǎo)AMAGNETICPERSONALITY有吸引力的人人格ANINSPIREDORATOR有靈感的演講講者AVISIONARYWHOCAPTURESTHEMOODOFTHEMOMEN抓住眼前氣氛氛的預(yù)言家SELF-CONFIDENT,APPEALTOHIGHERVALUES,ARTICULATE自信，追求更更高價值觀，，說話清晰MODELDESIREDBEHAVIOR理想行為的楷楷模WILLINGTOTAKERISKSFORVISION樂于承擔(dān)愿景景的風(fēng)險IMPACTOFCHARISMATICLEADERS有魅力領(lǐng)導(dǎo)人人的影響Usuallypositiveimpact,butcanbecomealiability通常是正面的的影響，但可可以成為法律律責(zé)任CharismaticleadershipqualitiesoftheCEOresultin15–25%higherprofitability行政總裁的領(lǐng)領(lǐng)導(dǎo)魅力，結(jié)結(jié)果在15-25％，有更高高的盈利能力力Peopleworkingforsuchleadersexertmoreeffort,havehigherloyalty,generatemoreideas,andfeelgreaterjobsatisfaction人們?yōu)檫@些領(lǐng)領(lǐng)導(dǎo)人工作會會作出更大的的努力、有更更高的忠誠度度，產(chǎn)生更多多的創(chuàng)意，并并感受到更大大的工作滿足足感Charismaticleaders有魅力的領(lǐng)導(dǎo)導(dǎo)人DISPERSEDLEADERSHIP分散領(lǐng)導(dǎo)NEEDTODEVELOPLEADERSHIPSKILLSATALLLEVELS需要在各級開開發(fā)領(lǐng)導(dǎo)技能能TEAMLEADERSHIPWORKSWELL團隊領(lǐng)導(dǎo)運作作良好ENCOURAGESELF-MANAGEMENT鼓勵自我管理理NEEDTOLEADOTHERSTOLEADTHEMSELVES要引導(dǎo)導(dǎo)別人人領(lǐng)導(dǎo)導(dǎo)自己己TEACHINGANDCOACHINGAREPARTOFEVERYLEADER’’SJOB教授與與輔導(dǎo)導(dǎo)是每每一個個領(lǐng)導(dǎo)導(dǎo)者的的工作作部份份AUTONOMOUSGROUPS自治團團隊HIGHLYTRAINEDTEAMS訓(xùn)練有有素的的隊伍伍TEAMLEADERSGIVEGUIDANCE團隊領(lǐng)領(lǐng)導(dǎo)給給予指指導(dǎo)GROUPMEMBERSFINDOWNANSWERS團隊成成員找找到自自己的的答案案LEADERSDON’TISSUEORDERSNORMAKEDECISIONSFORTHEGROUP領(lǐng)導(dǎo)導(dǎo)人人既既不不對對團團隊隊發(fā)發(fā)出出命命令令也也不不能能作作出出決決定定EMPOWERMENT授權(quán)權(quán)APHILOSOPYOFMANAGEMENT一個個管管理理哲哲學(xué)學(xué)THEORY““Y””PERSPECTIVE"Y"型理理論論的的透透視視GIVINGMORERESPONSIBILITYANDDECISION-MAKINGAUTHORITY賦予予更更大大的的責(zé)責(zé)任任和REMOVINGOBSTACLES消除障礙ORGANIZATIONALSUPPORTANDSTRUCTUREAREVITAL組織上的支持和結(jié)構(gòu)是至關(guān)重要SEENASTHREATBYINSECUREMANAGERS不可靠的經(jīng)理人被認為是威脅LEADERSCANBEDERAILED領(lǐng)導(dǎo)導(dǎo)人人可可能能出出軌軌INVOLUNTARYDEPARTURE自愿FATALFLAWS

致命的缺陷BEYONDONE’SCONTROL

超出自己的控制BECOMINGMOREEFFECTIVE變得得更更有有效效1.BUILDUPYOURSTRENGTHS建立立你你的的優(yōu)優(yōu)勢勢Ifonly1Strength-34%如果果只只有有1個優(yōu)優(yōu)勢勢—34%3Strengths3個優(yōu)優(yōu)勢勢5Strengths

BECOMINGMOREEFFECTIVE變得得更更有有效效2.FOCUSONRESULTS著重于結(jié)結(jié)果3.SEEKHONESTFEEDBACK(IMPROVE)尋求誠實實的反饋饋（改善善）4.STAYCURRENTINYOURFIELD留在自己己目前工工作的領(lǐng)領(lǐng)域5.COMMUNICATEEFFECTIVELY有效溝通通6.LEADORGANIZATIONALCHANGES領(lǐng)導(dǎo)組織織變革7.BECREATIVEANDINNOVATIVE創(chuàng)造和創(chuàng)創(chuàng)新8.TEACHANDCOACHOTHERS教授和輔輔導(dǎo)別人人9.FIXFATALFLAWS修復(fù)致命命的缺陷陷10.HAVEASTRONGMENTOR有一個強強有力的的導(dǎo)師或或教練WOMENLEADERS女性領(lǐng)導(dǎo)導(dǎo)GENDERDIFFERENCES性別差異異NEGLECTEDSOURCEOFTALENT被忽視的的人才資資源STRENGTHSMATCHNEEDSOFNEWECONOMY其長處符符合新經(jīng)經(jīng)濟的需需求GLASSCEILING玻璃天花花板AMERICA’SCOMPETITIVESECRET美國的競競爭力秘秘密NATURALTALENTSOFWOMEN婦女的天天賦才能能TALENTWITHWORDS文字才能能EMOTIONALSENSITIVITY敏感的情情緒GIFTFORNETWORKING,NEGOTIATING網(wǎng)絡(luò)和談?wù)勁胁拍苣蹸OMFORTABLESHARINGINFORMATION舒服的共共享信息息CAPACITYTOREADNONVERBALCUES閱讀非文文字暗示示的能力力PATIENTANDSYMPATHETIC耐性和同同情心心GOODATMULTITASKING善于多種種任務(wù)PREFERENCEFORCO-OPERATING偏愛合作作經(jīng)營HONORINTUITIONANDRATIONALITY有敏銳的的直覺和和理性FACTORSFORSUCCESSFORWOMEN婦女成功功的因素素HELPFROMAMENTOR從恩師那那里得到到幫助GOODTRACKRECORD紀錄良好好STRONGDESIRETOSUCCEED強烈的成成功欲望望ABILITYTOMANAGEOTHERS管理他人人的能力力WILLINGNESSTOTAKECAREERRISKS愿意承擔(dān)擔(dān)職業(yè)風(fēng)風(fēng)險ABILITYTOBETOUGH,DECISIVE,DEMANDING強硬、果果斷、要要求的能能力GENDERDISCRIMINATION性別歧視視MENOFTENDISCRIMINATEAGAINSTWOMENTHROUGH男性通常常以下面面方式歧歧視女性性：Biasedhiringpractices有偏見的的雇傭規(guī)規(guī)則Decisionsaboutwhogetssentfortraining選派誰接接受培訓(xùn)訓(xùn)的決定定Whatdutiesareassigned分配的怎怎樣職責(zé)責(zé)Howmuchwomengetpaid得到的薪薪水多少少Decisionsaboutpromotions晉升的決決定Fearthatwomenwilldropoutofhighpositionstoraiseafamily擔(dān)心女性會從從高層辭職照照顧家庭REDRESSINGTHEIMBALANCE糾正失衡(Morrison:BreakingTheGlassCeiling）（莫里森：打打破玻璃屋頂頂）EQUALOPPORTUNITY機會均等LOBBYINGFORBALANCE游說平衡FLEXITIME靈活DAYCARE日間護理WORKATHOME在家工作MENTORING導(dǎo)師SENSITZINGWORKPLACE

工作地點ARELEADERSNECESSARY領(lǐng)導(dǎo)必具Guide/leadtheorganization指引/領(lǐng)導(dǎo)組織Helpitgrowandprosper幫助它成長與與繁榮Helpsustainit幫助維持它Understandandinterprettrends理解和解釋趨趨勢Nourishanddeveloptalent培育和開發(fā)人人才SUBSTITUTESFORLEADERS領(lǐng)導(dǎo)人的替代代者HIGHLYEDUCATEDPROFESSIONALS受過資深教育育的專業(yè)人才才HIGHLYTRAINEDSTAFFWITHCLEARLYDEFINEDTASKS清楚界定任務(wù)務(wù)訓(xùn)練有素的的工作人員HIGHLYTRAINEDTEAMS訓(xùn)練有素的隊隊伍LEADERSMAKECHANGES領(lǐng)導(dǎo)