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BusinessEnglishSpeakingTrainingCourseware匯報時間：2023-11-26匯報人：張老師目錄FundamentalsofBusinessEnglishAdvancedBusinessEnglishSpeechBusinessEnglishSpeakingPractice目錄CulturalbackgroundknowledgeCommonQuestionsandAnswerstFundamentalsofBusinessEnglish01FundamentalsofDailyEnglishAskingforinformationanddirectionsOrderingfoodanddrinksinarestaurantBasicgreetingsandintroductionsMakingphonecallsandschedulingappointmentsShoppingforgoodsandservicesProductandservicetermsFinanceandaccountingtermsManagementandleadershiptermsMarketingandsalestermsCompanyandbusinesstermsCommonVocabularyinBusinessExpressingopinionsandmakingsuggestionsSchedulingandreminderaboutmeetingsGivingandtakingnotesinmeetingsOpeningandclosingmeetingsPresentingideasandproposalsCommonexpressionsinspoonbusinessEnglishAdvancedBusinessEnglishSpeech02ExpressionsforhandlingobjectsandcomplaintsPhrasesforhandlingsalesandmarketingproposalsAdvancedlanguagestructuresfordescribingproductsandservicesConversationsonbusinessetiquetteandprotocolAdvancedExpressionsinBusinessEnglishPreparingfornegotiationsHandlingdifferentnegotiationstylesUsinglanguagetobuildtrustandrapportConversationsoncrossculturalcommunication01020304BusinessEnglishSpeakingNegotiationsUnderstandingbusinesscontractsandagreementsReadingandanalyzingfinancialstatementsUnderstandingbusinessrelevanceandemailsSkillsforeffectivewrittencommunication0102030405SkillsforReadingandSigningBusinessEnglishSpeakingPractice03BusinessEnglishlanguagestructureThecoursewarewillcovertheessentialgrammarstructuresandpresencepatternsusedinbusinessEnglish,includingtheuseofsubjunctionwoodandcomplexsensesBusinessEnglishvocabularyThecoursewarewillhelplearnerstobuildasolidvocabularyofbusinesstermsandphrasescommonlyusedinbusinessEnglishBusinessEnglishcommunicationskillsThecoursewarewillprovidespeakingandlisteningexercisestodevelopeffectivecommunicationskillsinbusinessEnglishBusinessEnglishSpeakingandBusinessEnglishlanguagefeatures:ThecoursewillintroducelearnerstothelanguagefeaturesofbusinessEnglish,suchastheuseofformallanguage,professionaltone,andappropriatelanguageregistersBusinessEnglishspeakingskills:ThecoursewarewillprovidespeakingexercisestodevelopexpertiseindeliveryclearandconcentratebusinessmessagesinEnglishBusinessEnglishcommunicationstrategies:Thecoursewarewillteachlearnerseffectivecommunicationstrategiestohandledifferentbusinesssituations,includingtelephoneskills,facetofacemeetings,andwebinarsBusinessEnglishSpeakingConfCustomerserviceskills01ThecoursewillteachlearnershowtoprovideexcellentcustomerserviceinEnglish,includingactivelistening,askingquestions,andshowingempathywithcustomers'needsTelephoneskills02Thecoursewillprovidespecifictrainingintelephoneetiquette,includingeffectivemeetings,takingmessages,andhandlingcustomercomplaintseffectivelyMeetingskills03Thecoursewillteachlearnershowtohandlefacetofacemeetingswithcustomers,includingeffectiveintroductions,takingnotes,andsummarizingkeypointsaccuratelyCustomerReceptionSkillsforCulturalbackgroundknowledge04BritishandAmericancultureshavesignificantdifferencesinlanguage,etiquette,andbusinesspracticesItisessentialtounderstandthesedifferencestocommunicateeffectivelyinbusinesssettingsLanguageUsage:BritishandAmericanEnglishhavedistinctdifferencesinvocabulary,promotion,andevenphrasesAgoodgraspofthesevariationshelpsavoidmisunderstandingsandguaranteesclearcommunicationKnowledgeofBritishandAmericanCulturesEtiquetteDifferencesinetiquette,specificallyinbusinessmeetings,cancreatefusionandmisunderstandingsItiscriticaltobeawareoftheirdifferencestomaintainprofessionalismandavoidanyfauxpasBusinessPracticesTheUKandtheUShavedistinctbusinesspracticesUnderstandingthesedifferencesiscrucialtosuccessfullynavigatebusinesstransactionsandnegotiationsKnowledgeofBritishandAmericanCulturesBusinessEtiquetteandWorkplaceProtocol010203BusinessetiquettereferstotheacceptednormsofbehaviorinthebusinessworldItinvolveseffectivecommunication,appropriatedresscode,andtheuseoflanguagethatisrelevant,clear,andprofessionalTheBritishareknownfortheirformalitiesandprotocol,whichisessentialinbusinesstransactionsItiscriticaltounderstandtheseformalitiestobuildtrustandmaintainprofessionalrelationshipsIntheUS,businessetiquetteinvolvesamorerelaxedapproach,butstillrequiresprofessionalismandrespectLearningtheintricaciesofeachculture'sbusinessetiquettehelpsavoidanymishapsSuccessfulbusinessnegotiationsrequireadeepunderstandingoftheculturalandbusinessnormsofothercountriesAwarenessoftheculturaldifferencesincommunication,decisionmakingprocesses,andbusinesspracticesisessentialtonavigateinternationalbusinessnegotiationssuccessfullyCrossculturalcommunicationskills,culturalsensitivity,andadaptabilityarecriticaltobuildingtrust,understandingpreferences,andclosedealsinglobalmarketsInternationalBusinessNegotiationsCommonQuestionsandAnswerst05Difficultlyinunderst…Thiscanbeovercomebyexposuretoauthenti

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