BEC中級(jí)模擬考試試題及答案解析

BEC-2Test1

Reading

PartOne

Question1-7

Lookatthestatementsbelowandtheinformationabouttrainingcoursesonthe

oppositepaper.

Whichcourse(A,B,C,orD)doeseachstatement1-7referto?

Foreachstatement1-7,markoneletter(A,B,CorD)onyourAnswerSheet.

Youwillneedtousesomeoftheselettersmorethanonce.

1.Thiscourseisforpeoplewithlittleornoexperienceofthetopic.

2.Youwilllearnwhatalendercandoifacompanydoesnotrepayaloan.

3.Companiescandecidewheretheiremployeeswilltakethecourse.

4.Youwilllearntoassesswhetherabusinesscanpaybackthemoneyitowes.

5.Thiscoursewillhelpyoutodealwiththepaperworkinvolvedinprocessing

loans.

6.Youwilllookatthelegalaspectsofhiringequipment.

7.Thiscoursewillconcentrateonthelawsthatapplywhenabusinessborrows

money.

ALoansAdministration

Thiscourselooksattheadministrativefunctionsofabank'sloansdepartment,e.g.

dealingwithcreditapplicationsandkeepingrecordsofloantransactions.Wewill

userealapplicationformsofthetypethatadministrativestaffinloansdepartments

regularlyhandle.Itwillbeparticularlyusefulforexperiencedstaffwith

day-to-dayadministrativeresponsibilityforloanportfolios.Althoughmostclients

choosetoenjoyourbeautifulpremises,thecoursecanberunattheclientcompany

orelsewhere.

BCashflowAnalysis

Onthisadvancedcourseyouwillbuildupadatabaseofacompany'scashflowover

timeandidentifyandinterpretpatternsofchange.Youwillanalyzethecashflow

ofafewsamplecompaniesanduseyouranalysistojudgetheirabilitytosettle

theirdebts.Thiscoursewillhelpyouperformanadvancedcashflowanalysisofyour

owncompany.

CLoanContracts

Opentoanyonewhocompletedourintroductorycoursetolegalcontractsinbusiness,

thiscourselooksatthelegalprinciplesinvolvedwhenacompanytakesoutaloan;

andoutlineshowtotakelegalactionagainstacompanythatdefaultsonits

repayments.Youwillcomparetheinterestsandresponsibilitiesofbothpartiesto

aloancontract.

DLeasing&AssetFinance

Thisisacourseforthosenewtoleasing.Itwillprovideyouwithabasic

understandingofwhycompaniesprefertoleasepropertyormachinery,ratherthan

buy.Youwilllearnaboutboththeexpensesandtaxbenefitsofleasingandyouwill

studyavarietyofleaseagreementsandthelawsrelatingtothem.

PartTwo

Questions8-12

Readthearticlebelowaboutapsychologist，sadvicetomanagers.

Choosethebestsentencefromtheoppositepagetofilleachofthegaps.

Foreachgap8-12,markoneletter(A-G)onyourAnswerSheet.

Donotuseanylettermorethanonce.

Thereisanexampleatthebeginning.(0)

ThePsychologyofManagement

Ifoverflowingin-traysfrightenyouorsolvingproblemsmakesyousweat,there's

anewrangeofbusinessbookscalledTheManagementGuidesthatyoucanturntowith

confidence.(0)—G—.Inaddition,they，rewritteninaccessiblelanguagebyKathy

Harman,acharteredoccupationalpsychologistwhoheadsherownLondon-based

consultancybusiness.Shesaysthattheguidesareintendedforprofessionals

workinginsmallBritishcompanies,wherethinkingaboutmanagementcanbealow

prioritybecauseofendlesslistsofotherresponsibilities.

(8),Afterthisinitialmessagetothereader,thefollowingpagescontain

sectionsoneveryaspectofbusiness,frommanagingyourowntimeandselecting

employeestoplanningaheadforthefuture.

OneofthereasonsHarmanwrotetheseguideswasthatsheknowsnoteverybusiness

isabletoinvestintraining.Thedifficulty,especiallyforsmallbusinesses,is

that,“Peopleareprofessionalsfirstandforemostandsomehowtheyarejustexpected

topickupmanagementskillsastheygoalong."(9).Andbecomingone,she

recognizes,isespeciallydifficultifyou'renotusedtocommunicatingeffectively

ordelegatingwork.

Sheadds,〃It'sallverywellmanagingareasthatyouhavecontroloverandyoucan

doalltheplanningyoufeelisnecessary,buttherearealwaysgoingtobeother

peopleouttherewhodothemostunexpectedthings,/z(10).Suchachoiceof

approachesisessentialtoanybusiness;thiscanonlybeachievedbymanagershaving

good,friendlyrelationshipswithalltheirstaffandbusinesscontacts."The

importantthinginmanagement,，zsaysHarman,“isthehumanelement.

Heradvicetomanagerseverywhereistomaintainprofessionalismatalltimes.〃If

you'veevermanagedanyone,shesays,〃you'11knowthatyou'renotallowedtobe

fedupbecausewhenthestaffcometoyou,theydon，twanttoknowaboutyourproblems,

theywanttheirproblemssolved.z/

Harmanfeelsconfidentaboutmakingsuchananalysisbecauseofheryearsoftraining

asanoccupationalpsychologist.(11)."Whatyoufindthereisthatmoresenior

managershavehadsomekindofpsychologicaltraining,whileinthiscountrymost

managersgettheirmanagementpsychologysecond-handbylisteningtoother

managers.z，

TheoverallmessagefromHarmanisasimpleone,andit'sgotnothingtodowith

technologyordatabases.(12)."Moreandmoremanagers,shesays,“are

realizingthisandbeginningtoappreciatethatwithouttherightstaffatalllevels,

youreallyhaven，tgotabusiness.Peopleareyourprincipalresource.

AAndwhentheydo,managersneedavarietyofstrategiestofal1backon.

BThis,ofcourse,isunlikelytobeeasy,becausebeinganexpertinyour

fielddoesn，tnecessarilymakeyouagoodmanager.

CThequestionthatmostofthemaskis,“Canweactuallyaffordamanagement

trainingcourses?”

DAlthoughthisareaofstudyisbecomingmoreacceptableinthebusiness

world,BritainisalongwaybehindtherestofEurope.

EIt'saboutcreatingaworkingenvironmentthatpromotesthewell-beingof

everyone,fromthepostroomtotheboardroom.

FThisisillustratedatthebeginningofeachguidewiththequote,“This

bookisforthosewhowould1iketomanagebetterbutaretoobusytobegin.”

GThey*reshort,pocket-sized,andveryreasonablypricedat'2.99each.

PartThree

Questions13-18

Readthearticlebelowabouteffectivecommunicationandthequestionontheopposite

page.

Foreachquestion13-18,markoneletter(A,B,C,orD)onyourAnswerSheetfor

theansweryouchoose.

Theimportanceofgoodcommunication

Effectivecommunicationisessentialforallorganizations.Itlinkstheactivities

ofthevariouspartsoftheorganizationandensuresthateveryoneisworkingtoward

acommongoal.Itisalsoextremelyimportantformotivatingemployees.Staffneed

toknowhowtheyaregettingon,whattheyaredoingrightandinwhichareasthey

couldimprove.Workingalonecanbeextremelydifficultanditismucheasierif

someonetakesaninterestandprovidessupport.Employeesneedtounderstandwhy

theirjobisimportantandhowitcontributestotheoverallsuccessofthefirm.

Personalcommunicationshouldalsoincludetargetsetting.Peopleusuallyrespond

welltogoals,providedtheseareagreedbetweenthemanagerandsubordinateand

notimposed.

However,firmsoftenhavecommunicationsproblemsthatcanunderminetheir

performance.Inmanycases,theseproblemsoccurbecausemessagesarepassedonin

aninappropriateway.Thereare,ofcourse,severalwaysofconveyinginformation

toothersintheorganization.Theseincludespeakingtothemdirectly,e-mailing,

telephoningorsendingamemo.Themostappropriatemethoddependsonexample,

anythingthatisparticularlysensitiveorconfidential,suchasanemployee's

appraisal,shouldbedoneface-to-face.

Oneofthemainproblemsforseniorexecutivesisthattheydonothavethetime

orresourcesneededtocommunicateeffectively.Inlargecompanies,forexample,

itisimpossibleforseniormanagerstomeetanddiscussprogresswitheachemployee

individually.Obviouslythistaskcanbedelegatedbutatthecostofcreatinga

gapbetweenseniormanagementandstaff.Asaresult,managersareoftenforcedto

useothermethodsofcommunication,likememosornotes,eveniftheyknowthese

arenotnecessarilythemostsuitablemeansofpassingonmessages.

Theuseoftechnology,suchase-mail,mobilephonesandnetworksystems,isspeeding

upcommunicationimmensely.However,thisdoesnotmeanthatmoreinvestmentin

technologyautomaticallyprovesbeneficial:systemcanbecomeoutdatedoremployees

maylackappropriatetraining.Therearemanycommunicationstoolsnowavailable

butafirmcannotaffordallofthem.Evenifitcould,itdoesnotactuallyneed

themall.Thepotentialgainsmustbeweighedupagainstthecosts,andfirmsshould

realizethatmorecommunicationdoesnotnecessarilymeanbettercommunication.

Asthenumberofpeopleinvolvedinanorganizationincrease,theuseofwritten

communicationrisesevenfaster.Insteadofaquickconversationtosortsomething

outnumerousmessagescanbepassedbackwardsandforward.Thiscanlendtoa

tremendousamountofpaperworkandisoftenlesseffectivethanfacetoface

communication.Whenyouareactuallytalkingtosomeoneyoucandiscussthingsuntil

youarehappytheyhaveunderstoodandfeedbackisimmediate.Withwrittenmessages,

however,youareneverquitesurehowitwillbereceived.Whatyouthinkyouhave

saidandwhattheotherpersonthinksyouhavesaidcanbeverydifferent.

Theamountofwritteninformationgeneratedinlargeorganizationtodaycanlead

tocommunicationoverload.Somuchinformationisgatheredthatitgetsintheway

ofmakingdecisions.Takealookattheaveragemanager'sdeskandyouwillseethe

problem-itisoftencoveredinletter,reportsandmemos.Thisoverloadcanlead

toinefficiencies.Forexample,managersmaynotbeabletofindtheinformation

theywantwhentheyneedit.Communicationisalsobecomingmoredifficultwiththe

changesoccurringinemploymentpatterns.Withmorepeopleworkingpart-timeand

workingfromhome,managingcommunicationisbecomingincreasinglycomplex.

13.Inthefirstparagraphthewritherrecommendsthatcommunicationwithstaff

shouldinclude.

A.somefeedbackontheirjobperformance

B.anexplanationofhowcompanytargetshavebeenset

C.informationonpromotionprospectswithinthecompany

D.anindicationofwhichdutiestheycanexpectassistancewith

正確答案是

14.Accordingtothewriter,thebestwayofachievingeffectivecommunicationis

to.

A.adaptthemessagetosuitaparticularaudience

B.makethecontentofmessagesbriefanddirect

C.selectthemostsuitablemeansofconveyingaparticularmessage

D.ensurethatinformationistargetedattheappropriategroupofpeople

正確答案是

15.Whatdoesthewritersayaboutthecommunicationoptionsavailabletosenior

manager?

A.Sendingmemotostaffisoneofthemostefficientmethods.

B.Itisimportanttofindthetimetodiscusscertainmatterswithstaff.

C.Theyshouldincreasetherangeofoptionsthattheyuse.

D.Gettingjuniormanagerstotalktostaffcancreatedifferentproblems.

正確答案是

16.Whatadviceisgivenaboutthecommunicationtoolsmadeavailablebytechnology?

A.Aimtolimitstaffuseofcertaincommunicationtools.

B.Evaluatethemintermsoftheexpenditureinvolved.

C.Selectthemonthebasisofthefacilitiestheyoffer.

D.Encouragemorestafftoattendtrainingcoursesintheiruse.

正確答案是.

17.Accordingtothewriter,aproblemwithwrittencommunicationisthat.

A.themessagecanbeinterpreteddifferentlytowhatwasintended

B.itcanbeeasyforpeopletoignorethecontentsofawrittenmessage

C.mostpeoplearemorecomfortablewithface-to-facecommunication

D.itispossibleforcorrespondencetogetlostwithinalargeorganization

正確答案是

18.Accordingtothearticle,whatistheeffectofreceivinglargeamountsofwritten

information?

A.Itiscounter-productive.

B.Itcausesconflictinacompany.

C.Itleadstochangesinworkpatterns.

D.Itmakesthemainpointsmoredifficulttoidentify.

正確答案

PartFour

Questions19-33

Readtheletterbelowfromanagencyprovidingtemporarystaffforcompanies.

ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.

Foreachquestion19-33,markoneletter(A,B,CorD)onyourAnswerSheet.

OfficeAngelsEmploymentAgency

14-16LockhartRoad

WanChai

HongKong

Tel:5324365

Fax:5324111

DearClient,

OfficeAngelsisadvisingbusinessestoplanasfaraheadaspossibletoensure

guaranteedstaffcoverduringholidayperiods.Thereisnowa(19)____shortage

ofskilledsecretarialandadministrativestaffandthisis(20)____togetworse

overthenexttwelvemonths.

Businesseswhichrequirestaffwithexperienceofspecialistcomputerapplications

arethemostat(21)____.Youareadvisedto(22)____ouragencywellbeforethe

staffareactuallyneededtobecertainoffillinggapswithadequately(23)

personnel.Ifyoudon,t,it'salmost(24)thatyouwillbeleftwithoutthe

skillsneededto(25)yourofficerunningsmoothly.

The(26)____fortheshortageofsecretarialstaffappearstobeacombinationof

two(27),Therehasbeenan(28)inthedemandforsecretarialservices

overthelastfewyears,andatthesametimetherehasbeena(29)ofstudents

decidingtochoosesecretarialstudies.

OfficeAngelsAgencywould(30)toemphasizethatbusinessesshouldnot

underestimatethedifficultyof(31)experiencedtemporarystaff.Itisalso

necessarytomakethe(32)thatbusinessesshouldbepreparedforthefactthat

theymayhavetopaymoreforthiskindof(33)inthefuture.

19.

A.hard

B.serious

C.sure

D.strong

正確答案是一

20.

A.hoped

B.wanted

C.expected

D.prepared

正確答案是

21.

A.risk

B.chance

C.worry

D.difficulty

正確答案是

22.

A.confirm

B.communicate

C.contact

D.command

正確答案是一

23.

A.lectured

B.aided

C.formed

D.trained

正確答案是一

24.

A.positive

B.correct

C.right

D.certain

正確答案是—

25.

A.save

B.keep

C.ensure

D.continue

正確答案是_______

26.

A.reason

B.purpose

C.result

D.problem

正確答案是一

27.

A.articles

B.matters

C.factors

D.subjects

正確答案是

28.

A.enlargement

B.increase

C.addition

D.upgrade

正確答案是一

29.

A.lack

B.need

C.requirement

D.few

正確答案是

30.

A.request

B.desire

C.ask

D.like

正確答案是—

31.

A.achieving

B.obtaining

C.realizing

D.earning

正確答案是

32.

A.point

B.idea

C.position

D.subject

正確答案是一

33.

A.offer

B.delivery

C.product

D.service

正確答案是

PartFive

Questions34-45

Readthearticlebelowaboutairporthotels.

Inmostofthelines34-45thereisoneextraword.Itiseithergrammatically

incorrectordoesnotfitinwiththemeaningofthetext.Somelines,however,are

correct.

Ifalineiscorrect,writeCORRECTonyourAnswerSheet.

Ifthereisanextrawordintheline,writetheextrawordinCAPITALLETTERSon

yourAnswerSheet.

Theexercisesbeginswithtwoexamples,(0)and(00).

Examples0CORRECT

00OF

CHECKINGINTOAWORKINGBASE

0Smartbusinesstravelerstodayarestayingattheairporttodobusiness.Rather

than

00wasteoftimeintrafficjamsastheytrytoreachcitycentervenues,business

people

34.areusingconferencefacilitiesontheofferatairports.Busy

executivesarealso

35.stayingthereovernighttoavoidthedifficultyofgettingthere

fortakeanearlymorning

36.meeting.Anditmakessenseforinternationalmeetingstobeheld

airairports.Itis

37.principallythroughtheimprovementinairporthotelsthathas

enabledthis

38.developmenttotakeplace.Todaythesemini-conferencecenters

provideservicesare

39.designedforbusinesstravelers,likeaquickcheck-inand

round-the-clockrestaurants,

40.sotheycangettoworkasquicklyaspossible.Theyarealsoless

expensiveplace

41.thantheircitycentercounterparts.Notlongyearsago,airport

hotelswere

42.uncomfortable,unattractiveandinconvenientforasfarasthe

businesstravelerwas

43.concerned.Yetnowthatthereisstronginterest,astravelers

becomeawareofthe

44.newfacilities.Demandforsmallmeetingroomsishuge,usuallyfor

interviewsorone-to-one

45.meetings,whereexecutivesflytheminandoutthesameday.Theage

oftheairportisuponus.

Writing

PartOne

Question46

Youareamanagerinasmallpublishingcompany.Youhaverecentlytakenchargeof

yourcompany,sstafftrainingprogramme.Beforetheprogrammestartsyouwouldlike

toidentifytrainingareasthatstaffareinterestedin.

Writeamemotoallstaff:

sayingwhentheprogrammewillstart

askingforsuggestionsfortheprogramme

givingadeadlineforsuggestions.

Write140-150words.

Writeontheseparateanswerpaperprovided.

Memorandum

To

From

Date

Subject

PartTwo

Question47:

Youworkforasportscenter.Youhavebeenaskedtowriteashortreportthatwill

appearinanewsletterforthesportscenter，smembers.

Lookatthegraphsbelow,onwhichyouhavealreadymadesomehandwrittennotes.

Then,usingallthesehandwrittennotes,writeyourreport.

Write120-140words.

Writeontheseparateanswerpaperprovided.

2001Income2001EKpendllur&

TOM￡4OOooo

Listening

PartOne

Question48-59

Youwillhearthreetelephoneconversationsormessages.

Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.

Youwillheareachrecordingtwice.

ConversationOne(Questions48-51)

Lookattheformbelow.

Youwillhearamessageaboutajobapplicationonatelephoneansweringmachine.

BusinessPlacements

JobApplicationForm

NAME:

Mr.Lan(48)

ADDRESS:

onrecord

POST:

(49)

REFERENCENO.:

(50)_____

REQUEST

send(51)aswell

ConversationTwo(Questions52-55)

Lookatthenotesbelow.

Youwillhearamancallingaboutchangestoaproject.

WORLDBUSINESSPROMOTIONS

Notes

RodneyChildscalledaboutthe(52)we'reproducing.

They*regoingtochangethe(53).

They'regivinguslongertocompletetheproject(54)more.

Weneedtoprepareanew(55)_____fortomorrow.

ConversationThree(Questions56-59)

Lookatthenotesbelow.

Youwillhearamantelephoninganorderforofficesupplies.

Message

Messagefor:JanetSmith

From:Purchasing

Re:OrderofJanuary25th

Problems:

Can*tgetany(56)photocopy

paperuntil(57).Willyouwaitor

takeanothercolor?

Newenvelopesareslightly(58)than

oldstock.OK?

Fillingcabinet:howmany(59)doyou

want?

PartTwo

Questions60-68

SectionOne(Questions60-63)

Youwillhearfiveshortrecordings.

Foreachrecording,decidewhatthespeaker'sjobis.

Writeonletter(A-H)nexttothenumberoftherecording.

Donotuseanylettermorethanonce.

Youwillhearthefiverecordingstwice.

60AInvoice

ClerkBDistributionManager

61CSalespersonDFinance

Manager

62EProductionSupervisorFQualityControl

Manager

63GServiceEngineerHCreditControl

Manager

SectionTwo(Questions64-68)

Youwillhearfiveshortrecordings.

Foreachrecording,decidewhichproblematworkthespeakeristalkingabout.

Writeonletter(A-H)nexttothenumberoftherecording.

Donotuseanylettermorethanonce.

Youwillhearthefiverecordingstwice.

64Aover-staffingBanunfairdismissal

65CinadequatetrainingDtoomanychanges

66Epoortime-keepingFlowjobsatisfaction

67GalackofleadershipHinadequatesafetyprocedures

68

PartThree

Questions69-76

YouwillhearaninterviewwithTomWinter,presidentofThorntecUniversity,the

trainingandeducationalbodysetupbytheelectronicscompany,Thorntec.

Foreachquestion69-76,markoneletter(A,B,CorD)forthecorrectanswer.

Youwillheartherecordingtwice.

69.Thorntec，stotalsalesin1995was.

A.5billiondollars

B.11billiondollars

C.23billiondollars

正確答案是

70.OverthenextfiveyearsThorntecintendstoexpandin.

A.SouthernAfrica

B.Europe

C.Asia

正確答案是

71.Thorntec，ssalesinChinareached，2billion.

A.lastyear

B.afewyearsago

C.sevenyearsago

正確答案是_______

72.WhoisThorntecUniversityintendedfor?

A.newmembersofstaffonly

B.allcompanyemployees

C.managersanddirectorsonly

正確答案是

73.AllThorntecUniversitytraineestakecoursesin.

A.fasterproductionmethods

B.personalfinance

C.languages

正確答案是一

74.Whatistheminimumamountoftraininganemployeereceives?

A.threedayseverymonth

B.threedayseverysixmonths

C.threedayseveryyear

正確答案是.

75.TomWintersaysthatinvestmentinstaffbyThorntec.

A.hasreachedtherightlevel

B.shouldbeincreased

C.shouldequaltheamountputintomachinery

正確答案是一

76.Thorntecstartedexperimentingwitheducationandtraining

A.whentheUniversitystartedoperating

B.whenthecompanywasfounded

C.inthelate1960s

正確答案是

Younowhave10minutestotransferyouranswerstoyourAnswerSheet.

Speaking

TaskSheet1

A:WHATISIMPORTANTWHEN-?

Selectingapplicantsforajob

WorkExperience

PersonalQualities

B:WHATISIMPORTANTWHEN-?

Choosinganewsupplier

PriceandDiscounts

Reputation

C:WHATISIMPORTANTWHEN-?

Aimingtoimproveproductionquality

Up-to-dateequipment

StaffTraining

TaskSheet2

A:WHATISIMPORTANTWHEN-?

Preparingforajobinterview

Studyingthejobadvertisement

Findingoutaboutthecompany

B:WHATISIMPORTANTWHEN-?

Decidingwhethertoattendaconference

Venue

Speakers

C:WHATISIMPORTANTWHEN-?

Developingnewproducts

MarketResearch

CostsInvolved

TaskSheet1

ForeignBusinessTrip

Yourcompanyisattendingatradefairinaforeigncountryforthefirsttime.

Youhavebeenaskedtohelpwiththepreparationsforthetrip.

Discussthesituationtogether,anddecide:

whattravelandaccommodationarrangementsyouwillneedtomakebeforethetrip

whichkindsofbusinesscustomsintheforeigncountryitwouldbeusefultoknow

about,andhowtofindoutaboutthesebeforethetrip

參考答案!

1-10.DCABADCFBA11-20.DEACDBAABC21-30.ACDDBACBBA31-34DCAD

35空白.36.the36.for37correct38.THROUGH

39.ARE

40.CORRECT

41.PLACE

42.YEARS

43.FOR

44.THAT

45.CORRECT

60.THEM

61.WETHERLEY

62.TRAININGMANAGER

63.TJ34

64.(THE/AN)INFORMATIONPACK

65.(TV)COMMERCIAL

66.(PRODUCT)PACKAGING

67.6WEEKS

68.QUOTATION

69.GREEN

70.FRIDAY

71.NARROWER

72.DRAWERS

73.C

74.G

75.F

76.D

PartOne

Questions48-59

Youwillhearthreetelephoneconversationsormessages.

Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.

Youwillheareachrecordingtwice.

ConversationOne(Questions48-51)

Lookattheformbelow.

Youwillhearamessageaboutajobapplicationonatelephoneansweringmachine.

F:ThankyouforcallingBusinessPlacements.Pleasestateyournameandaddress.

Thengivethetitleandreferencenumberofthejobyou*dliketoapplyfor.Please

speakclearlyafterthetone.

M:Hello.ThisisMr.LanWetherley一一thatisW-E-T-H-E-R-L-E-Y.I'mringingfrom

Manchester--you'vegotmyaddressonrecord***1phonedaboutthejobofTraining

Manager3daysagobutyousentmethewrongforms.Pleasesendmethecorrect

applicationformforthisjob-jobreferencenumberTJ34???Yousentmethedetails

forjobTJ36instead.Oh,andcouldyoualsomakesurethatyouincludethe

informationpack?Thatwouldbeveryhelpful.Thankyou.

ConversationTwo(Questions52-55)

Lookatthenotesbelow.

Youwillhearamancallingaboutchangestoaproject.

M:Hello,thisisRodneyChildsfromDenverCrisps.CouldIspeaktoVanessaSmall,

please?

F:Speaking.Hello,Rodney,howareyou?

M:Finethank.Look,Vanessa,it'sabouttheTVcommercialyou'reproducingforus.

F:Ohdear.What'swrong?

M:Well,we'remakingsomechangestotheproductpackaging,togivethecompany

awholenewimage.It'sthenewPromotionsManager*sidea.

F:Thatshouldn*tbetoomuchofaproblem,butit'11costyoumoreofcourse,because

we'11havetore-shoot,andIcan，tguaranteethecommercialwillbereadyonthe

dateweagreed.

M:That'salright.We'reextendingthedeadlinebysixweeks.That*swhenthenew

packagingwillbeintheshops.

F:Right.Sowhencanwearrangetofilmagain?

M:Well,possiblyearlynextweek,ifyoucansendmeanewquotationbytomorrow.

F:Noproblem.V11faxittoyoubymidday.

ConversationThree(Questions56-59)

Lookatthenotesbelow.

Youwillhearamantelephoninganorderforofficesupplies.

F:Hello,PersonnelDepartment.

M:Hello,thisisJohninPurchasin