GE-供應(yīng)商體系審核標準

1、GENERAL BUSINESS (總體營運)Organization and Management ( 組織與治理)Support Questions:1. Provide updated organization chart for your businesSI供貴司的最新組織流程圖2. Identify key staff members and responsibilities 確定關(guān)鍵成員和責任3. Outline responsibilities of key staff relative to operation objectives 概括關(guān)鍵成員的責任Scoring:1. Li

2、mited organization with roles of key players not clearly defined. Company would have difficulty supporting a newprogram start-up without significant staffing and/or plant and equipment expenditures. 有限的組織架構(gòu),關(guān)鍵人員未能清楚定義.企業(yè)在關(guān)鍵員工、場地、設(shè)備資金方面將不 能充分支持一個新工程的啟動.3. Organization appropriate for scope of current

3、 business. Roles are clearly defined and key players have ability to leadcompany to current objectives. Company has ability to grow, but would have to expand staff and facilities toaccommodate.企業(yè)組織架構(gòu)能支持現(xiàn)有業(yè)務(wù)范圍,角色清楚定義,關(guān)鍵人員有水平引領(lǐng)企業(yè)現(xiàn)有經(jīng)營 目標,企業(yè)有擴展空間,但需要擴充人員及設(shè)備水平.5. Organization is currently staffed to hand

4、le additional business. Roles are clearly defined and top positions are staffedwith leaders capable of successfully growing the company. Company is capable and willing to make expenditures to grow business.組織現(xiàn)有員工架構(gòu)能滿足業(yè)務(wù)增長,角色清楚定義且企業(yè)高層有水平成功引領(lǐng)企業(yè)成 長,企業(yè)有水平及意愿促進企業(yè)開展.Comments/Deficiencies:(Suggested Catego

5、ry Weight 4) (Supplier Grade)Operational Goals營運目標Support Questions:1. What is your company mission? Key measurements貴司 的使命？ 關(guān)鍵舉措？2. What are your current year business objectives?今年的業(yè)務(wù)目標？3. Compare current year objectives to historical performance 年和以往歷史成績的比擬4. Discuss business reinvestment. Give e

6、xamples of domestic and international reinvestment.討論商務(wù)再投資.舉例國內(nèi)和國外的投資5. Discuss your long-term business strategy 期公司開展策略6. Are there any outstanding legal issues facing your company that could potentially hamper your ability to supplyproduct under quoted circumstances?是否有突出的政策針對貴司,從而能潛在阻礙貴司提供產(chǎn)品的水平Do

7、es your company have a legal and policies compliance program? 業(yè)是否有遵守法律法 規(guī)的相關(guān)程序？Is there any outstanding regulatory or safety complaints still pending?!：否有仍未解決的法規(guī) 或平安投訴Scoring:1. Key measurements are neither defined nor communicated beyond staff level. Individual roles andresponsibilities not defined

8、 to include accountability for meeting objectives. Goals are limited toshort term with little long term planning evident.關(guān)鍵的績效指標未在各層員工中進行定義或傳遞,個人角色和責任未能在目標責任狀中 清楚定義.目標僅限于短期目標,根本沒有長期方案的證據(jù).3. Key measurements are defined and communicated to all levels, and there is clear accountability for allkey meas

9、urements. Long and short term strategic planning is part of total business plan. 關(guān)鍵績效指標在各層員工中定義且傳遞,所以績效指標看清楚的責任定義.長期及短期 的戰(zhàn)略方案是企業(yè)整個經(jīng)營方案的一局部.5. Key measurements are defined in detail and communicated and integrated into the work plan of eachemployee. Progress to goals is updated on regular basis to en

10、tire business. Strategic long termgrowth is an important part of business plan.關(guān)鍵績效指標被詳細定義和傳遞,并整合到每位員工的工作方案中.定期更新整體業(yè)務(wù) 的進展.長期戰(zhàn)略開展是企業(yè)經(jīng)營方案的重要局部.Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Industry (行業(yè)背景)Support Questions:1. Describe your major competencies 才苗述主要水平2. Are offshore

11、 suppliers a factor in current or future sales?后續(xù)業(yè)務(wù)開展方向.3. Where are your growth opportunities?哪里有增長時機4. What are your plans to capitalize on these opportunities? 口何利用這些時機5. Market share, average annual growth rates over the past 5 years for your major products?場分額,過去5年來主要產(chǎn)品的平均年增長率Scoring:1. Busines

12、s positioned to maintain small share of total market or niche business, with little funding for planningfor future growth or acquisition. Current product offerings provide limited growth potential. 業(yè)務(wù)定義為保持整體市場小份額或利基業(yè)務(wù),僅有小局部小資金用作未來業(yè)務(wù)開展.當 前產(chǎn)品提供的開展?jié)摿τ邢?2. Business is positioned well relative to others

13、in industry, although they may not be one of the key suppliers withinthe industry. Product line offerings could provide opportunities for future growth potential. 企業(yè)定位與行業(yè)其他企業(yè)良好的關(guān)聯(lián),雖然不是行業(yè)中關(guān)鍵供給商之一.現(xiàn)有產(chǎn)品可以 為企業(yè)開展?jié)摿μ峁r機.5. Company is clearly an industry leader and accounts for an above-average proportion

14、of the total industry output.Product line offerings are innovative and varied enough to assure their market place leadership.企業(yè)為行業(yè)領(lǐng)軍企業(yè),在行業(yè)所占市場份額高于行業(yè)平均水平.現(xiàn)有產(chǎn)品的創(chuàng)新性和多 樣性能保持其行業(yè)領(lǐng)軍地位.Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Program Execution (工程執(zhí)行情況)Support Questions:1. What pro

15、grams are currently underway in your facility? 在貴司目前執(zhí)行了 哪些工程2. What was the last major program your company completed? How long did it take to complete?3. 最近完成的主要工程？花費多長時間來完成4. Are there any other major programs currently under consideration by your company?5. 目前貴公司考慮進行哪些其他的重要工程？4. Outline program m

16、anagement personnel and resources available for program implementation.概要工程治理人員和執(zhí)行體系的可利用資源Scoring:1. Company has not implemented a mid/major program in recent past. Resources would limit scopeof any program undertaking. GEA would have to lend considerable resources to be assured ofsuccessful impleme

17、ntation.企業(yè)近期未能引入中/大工程,由于資源限制無法承當工程.PEBU可考慮借一定的資源以保證其成功引入.3. Company has successfully implemented mid/major programs in recent past. Resources would limitPrograms to small or mid-sized. GEA would require a detailed implementation plan along with corrective action program before business could be awar

18、ded.企業(yè)近期有成功引入中/大工程,公司資源僅限于引入小型或中型工程,在業(yè)務(wù)成功授予 之前PEBU希望其提供一個詳細的工程方案其中需包含糾正舉措.5. Company successfully implements mid/major programs on a continuing basis. Resources are either available or could be obtained to assure successful execution of progra nGEA ' s resource involvement would be limited prima

19、rily to program management interface.企業(yè)持續(xù)引入中/大型工程.資源可用且可成功保證工程執(zhí)行.PEBU的資源參與將僅限于工程的治理層面.Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Supplier/Customer Interface (供給商 /客戶情況)Support Questions:1. Who are your major customers注要客戶2. Do your customers measure you? How落戶如何評估貴司？3. Who a

20、re your major suppliers?主要供給商？4. How do you measure them ?如何評審供給商5. Provide examples of current reports and performance measures (e.g., on-time shipments, availability by product).就目前的報告和執(zhí)行方式提供一些事例Scoring:1. Company works primarily through blanket orders and has minimal contact with customers and su

21、pplier base.Quality, delivery and/or other issues are generally reactively handled on case by case basis. 公司根本限于一次性訂單,且與客戶和供給商少有接而j,質(zhì)量、運輸和其他事宜的處理 均為單個訂單測被動處理,不夠系統(tǒng)化.3. Company employs a representative who, as the primary customer contact personally handles most quality, delivery or customer questions

22、. The representative will involve his plan resources on an as needed basis.Customer/supplier relationships are recognized as being important and are handled in a professional and amiable manner.企業(yè)有專人代理代理主要客戶,負責處理主要客戶的質(zhì)量、運輸和顧客投訴.如有需要,此代表可支配其資源方案.顧客/供給商關(guān)系治理在企業(yè)中被重要定義,且以一種專 業(yè)友好的方式處理.5. Customer satisfac

23、tion is a key operational objective and company has systems in place to measure customer approval as well as supplier performance. Company has established programs that proactively address customer satisfaction as well as supplier performance.顧客滿意度是企業(yè)的關(guān)鍵運營目標之一,企業(yè)有可用的系統(tǒng)測量顧客仙準和供給商表現(xiàn).企業(yè)已經(jīng)建立程序主動測量顧客滿意度及

24、供給商表現(xiàn).Comments/Deficiencies:(Suggested Category Weight 3) (Supplier Grade)Pricing (價格)Support Questions:1. What percent of sales are international?海外銷售的比例？2. What are your plans for expanding into international markets擴充國際市場的計戈 U3. What competition do you see from international markets?l國際市場看,你們有何競爭

25、力4. Are you willing to share your cost structure with your customers?!：否愿意與客戶共享成 本結(jié)構(gòu)Do you have a formalized program for cost reduction and waste elimination?!：否有正式的體 系,對于降低本錢和消浪費Do you pass cost savings to your customers?!否把本錢積累轉(zhuǎn)移給客戶Describe deflation/cost savings history over the past few years.過去

26、一些年內(nèi),描述本錢節(jié) 約歷史.Scoring:1. Company competes primarily in local/regional markets, or supplies a niche product. Little competition in this market.企業(yè)的競爭優(yōu)勢主要在本地市場,或僅限于利基產(chǎn)品.在行業(yè)市場中根本沒有競爭力.3. Company competes nationally for business, with some international markets served (mostly North American). Has abilit

27、y to compete internationally, however, current infrastructure could not support a large export business.企業(yè)主要競爭優(yōu)勢在國內(nèi)市場,在國外市場中有一定的市場份額.由國際市場競爭力, 然而目前的根底設(shè)施無法支持大的出口業(yè)務(wù).5. Customer base is worldwide due to ability to provide pricing competitive with anyone.Pricing has allowed them to develop a substantial

28、 international market base to complement domestic sales.客戶群遍布全球基于其價格優(yōu)勢.價格優(yōu)勢使其可以開發(fā)大量的國際市場以補充其國內(nèi) 市場.Comments/Deficiencies:(Suggested Category Weight 3) (Supplier Grade)QUALITY 質(zhì)雖Management Responsibility 治理責任Support Questions:1. What is the quality policy, how is it communicated to ALL employees?公司的質(zhì)量

29、政策是什么？如何告知全體雇員？2. Do the shop floor operators have the freedom to stop production if a quality issue is suspected?疑心質(zhì)量事件發(fā)生時,工場操作者們有無白由停止生產(chǎn)？3. Are all senior management personnel measured on the quality of the product?是否用產(chǎn)品質(zhì)量評估所有高級治理人員4. Are the goals appropriate for the business? Are they tough enou

30、gh? Is there evidence of a vision?目標是否與業(yè)務(wù)相符.是否太嚴？有何證據(jù).5. What level of involvement does the management team have in dealing with quality issues?Is the Quality Managerexpected to handle and resolve all issues?治理團隊處理質(zhì)量問題時涉及到哪一層？質(zhì)量經(jīng)理是否被認為是要處理各解決所有問題.Scoring:1. Quality organization exists, but there is

31、no evidence of authority, vision, or strong tie to total business measurements.有質(zhì)量組織架構(gòu),但沒有證據(jù)證實企業(yè)有授權(quán)、可見的或連貫的可度量的經(jīng)營目標3. Appropriate quality goals in place, but communication and tracking of the goals is not thorough.適用的質(zhì)量目標可獲得,但質(zhì)量目標的傳遞、跟蹤不徹底.5. There is clear evidence that well defined, effective goal

32、s are in place and communicated, and that the progress stoward those goals is understood by all levels of employees.又清楚的定義有效的質(zhì)量目標,并有效傳遞,且目標別各層員工很好的理解.Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)(建議權(quán)重：5); (供給商等級： )Documentation 文件Support Questions :1. Is the quality manual com

33、plete and up to date? Is it accessible to all employees and approved by upper management?質(zhì)量手冊完整及更新嗎？是否為全體雇員所理解以及是否已被高層批準？2. Are there detailed quality instructions posted at the work stations in the appropriate language?是否有詳細質(zhì)量指引用適宜的語言擺放在工位.3. What is the process for change control?更改限制的過程是怎樣的？How a

34、re shop floor drawings controlled and updated? Is there a master listing?工場圖紙的限制和更新？有沒有主要清單.Are specifications and control plans documented?參數(shù)和限制方案有沒有文件化.Scoring:1. Documentation exists, but does not cover all areas and is not complete.有文件,但文件未能覆蓋所有過程,且不完整.3. Documentation exists for some, but not a

35、ll areas, or is not complete.有局部文件但不全面.5. All documentation is complete and current, no nonconformity.所有文件完成,有效,并有效執(zhí)行.Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Quality Planning 質(zhì)it計戈USupport Questions:1. Are all new contracts reviewed prior to acceptance by appropriate pers

36、onnel to ensure customer requirements areunderstood?是否所有合同在被接受前都有適宜的人員評審過并確定已明白客戶的要求？2. Do the reviews address supplier capability to meet customer requirements and resolution of non-capabilities?評審有沒有含關(guān)于供給商水平能否滿足客戶要求？及無水平時的終止？3. Are critical processes identified and quality plans developed to ensur

37、e process capability to 6 Sigma requirements?有沒有制定關(guān)鍵的過程定義和質(zhì)量方案來保證過程水平滿足6西格碼要求？Scoring:1. No procedure exists which apply to the quality system requirements or ability of supplier to meet customer needs.Many important personnel in sales, engineering, purchasing or other customer interfaces are unawar

38、e of or excluded from quality planning activities.沒有程序文件適用于供給商水平或滿足客戶要求的質(zhì)量體系要求.營銷人員、工程師、 采購人員及其他客戶層面的員工沒有意識或參與到質(zhì)量方案活動中.3. Evidence exists that almost all customer requirements are defined, documented and receive capability assessment.Only one or two customer interfaces were unaware of some specifics

39、 of quality planning procedures. The shortcomings are not substantial in terms of capability assessment and have been corrected promptly.有證據(jù)證實所有客戶的要求都被清楚定義,文件化,且有進行水平評估.僅有一兩個客 戶層面的員工未能意識到質(zhì)量方案程序等某些特性,水平評估方面的缺陷及時糾正.5. All customer requirements are addressed with sound capability assessment. Corrective

40、 actions consistently investigate and improve contract review effectiveness to address noncompliance or customer complaints. Critical processes are 6 Sigma capable.所有顧客要求通過有效的水平評估得到解決,糾正舉措有效執(zhí)行和提升合同的有效審 查,處理顧客不符合和顧客投訴.關(guān)鍵流程為6西格瑪方式.Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Tra

41、ceability/Inspection and Test 迫蹤/檢驗禾日Bl試Support Questions:1. Does the inspection and test plan include acceptance criteria, equipment, and documentation requirements?檢驗和測試方案有無包含接受標準,設(shè)備,以及文件化要求？2. Is incoming material held until the required inspections/tests are completed or necessary inspection/tes

42、t reports arereceived and verified?是否拒收物料直至物料通過了要求的檢驗和測試或必要的文件已經(jīng)被接受和已確認.3. Is material inspected and identified from raw material to finished product as required by the inspection and test plan?有沒有按檢驗和測試方案對物料進行從原料到成品的驗證和定義？4. Are traceability records kept from finished product to raw material?有沒有從成品

43、到原料的追蹤記錄？Scoring:1. Traceability exists only within production process, but not to raw material. No inspection and test plan exists.可追溯性僅在產(chǎn)品過程中存在,在原材料中未能存在,無檢驗或測試方案.3. Traceability exists from finished product to raw material, but no documented procedure exists. Inspection and test plan exists and a

44、 record of results/status accompanies material throughout the production process.從原材料到最終產(chǎn)品均存在可追溯性,但沒有文件化的程序,有檢驗和測試方案,且從 原材料到最終產(chǎn)品均由檢驗記錄.5. Procedures are documented and maintained such that product can be traced from finished product to raw material.Specification and test plan exists (which includes

45、acceptance criteria, equipment, and documentation) and a record of results/status accompanies material throughout the production process.有文件化的程序,并保持,廣品可從最終廣品追溯到原材料.檢驗和測試方案(包括接 受準那么、設(shè)備、檢驗文件)且記錄貫穿整個生產(chǎn)過程.Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Process Control/Statistical Pro

46、cess Control 過程控缶統(tǒng)計過程控缶Support Questions:1. Have procedures been established and maintained for monitoring the variation in processes?有沒有確立和維護流程來監(jiān)視過程偏差.Control Plan:限制方案Which departments (finishing, sub-assembly, etc.哪個部門(成品,半成品等)CTQ characteristics C T Q 參數(shù)Who does monitoring 誰監(jiān)視？How often the char

47、acteristic is monitored (sample size / frequency監(jiān)視參數(shù)的頻率(抽樣大小/頻率)Tools required(工具要求)Type of monitoring (SPC)監(jiān)視類型(S P C)If out of control, what action to take 失控時的行動.Date and latest revision 日期/最新版本3. Are appearance standards in place?有適當?shù)南Σ酚^標準？4. Have short term and long term capability studies been

48、 performed?沒有做長/短期的能 力分析？5. Are special cause variations in processes investigated and corrected? 有在過程中調(diào)查 和糾正特殊偏差原因？Scoring:1. Little or no evidence of process control.無過程限制或過程限制有限3. Operators understand and work to station instructions.!作者理解 過程限制5. Procedures are documented and maintained such that

49、 product can be traced from finished product to raw material.Specification and test plan exists (which includes acceptance criteria, equipment, and documentation), and a record of results/status accompanies material throughout the production process.有文件戶的程序并保持,Comments/Deficiencies:(Suggested Catego

50、ry Weight 5) (Supplier Grade)Metrology 方法Support Questions:1. Is inspection, measurement, and test equipment capable of the required accuracy/precision (1/10 tolerance) andhandled/stored to protect accuracy and fitness for use?檢驗,測量,和測試儀器的精度是否達標(1/10公差),保存是否能保證精度和能夠使2. What are the results of the re

51、peatability & reproducibility (R&R) studies( <20%)? When are they performed?重復(fù)性和重復(fù)水平的試驗結(jié)果？ (R &R ) <20%,什么時候做？3. Are calibration records complete for observed measuring and test equipmernttt 和儀器的 計量是否完成？-equipment type & identification-methods of calibration & adjustment 儀器

52、類型&定義-計量和調(diào)試方法-location-acceptance criteria 位置接受標準-frequency of checks-corrective actions to address non-conformity 檢查頻率-不一致的糾正行動4. Have appropriate actions been taken when measuring and test equipment is found to be out of calibration?當發(fā)現(xiàn)測量和儀器計量不合格時,有無適當?shù)男袆樱?Previous test results checked for val

53、idity?檢查前次測試的結(jié)果是否合格？-Upstream material held for retest?- 是否重測朔源的原料？-Customers notified if suspect material has been shipped?是否通知客戶已出貨的被疑心原料？Scoring:1. Inspection, measurement, and test equipment is not capable of required accuracy/precision and is not calibrated regularly. ( R & R not performed

54、or > 30% ).檢驗、測量、測試設(shè)備精確度/準確度不能滿足要求,或未定期校準.3. Inspection, measurement, and test equipment is capable of required accuracy/precision, is stored to maintain fitness for use, is calibrated regularly, but no documented procedures or adequate records are kept. ( R & R < 30% ).監(jiān)視和測量設(shè)備精確度/準確度滿足要求,

55、并被適宜存儲以維持適宜使用,定期校驗,但 無文件化的程序和記錄5. Inspection, measurement, and test equipment is capable of the required accuracy/precision, is stored to maintain fitness for use, is calibrated per documented schedule and procedures, appropriate actions have been taken when equipment is found to be out of calibrati

56、on, and repeatability/reproducibility studies have been completed. ( R & R < 20 % ).監(jiān)視和測量設(shè)備精確度/遍確度滿足要求,并被適宜存儲以維持適宜使用,根據(jù)文件化的 方案或程序進行校驗,但設(shè)備不在校準值范圍內(nèi)時采取有效的舉措且重復(fù)性和再現(xiàn)性完 成.Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Corrective Action/Problem Solving 糾正行動/問題解決Support Questions

57、:1. Is control provided for identification, documentation, evaluation, segregation and disposition of non-conformingproduct?沒有對不一致的產(chǎn)品進行定義,文件化,評審,隔離,報廢等處理的控制？2. Are records of non-conformance maintained for customer review?有無記錄和維護不一致以供客戶檢查？3. Does written formal procedure exist for problem solving th

58、at defines root cause?有無正式文件定義根本原因并解決問題的流程？4. Do corrective actions have date of permanent fix and owner?糾正行動有無完成日期和責任人？4. Corrective and preventative action is reviewed by senior management for effectiveness高層確認和生效糾正預(yù)防舉措.Scoring:1. No procedures exists for corrective action or control of non conforming material.沒有程左支持糾正舉措或限制不合格材