某國際著名酒店集團(tuán)員工手冊

1、.：.；ABOUT THE HANDBOOK關(guān)于員工手冊that handbook has been prepared as a guide to help you with the basic philosophy of our organization.本入職培訓(xùn)手冊將協(xié)助 您了解他們的理念和根本要求。From time to time, we revise that booklet to keep abreast of changes, but we cannot republish that booklet each time a change occurs therefore, so

2、me material may become obsolete without prior notice to you .If any information contained in that booklet is in conflict with information published at a later date within the company, the information contained in those bulletins, policies, etc, will prevail. As the contents of that booklet change th

3、ey will be posted. You are solely responsible for regularly updating your own handbook. 他們不斷在努力爭取給您提供最新信息，但由于一些不可估算的要素，本手冊將根據(jù)您所任務(wù)的詳細(xì)地點(diǎn)在一些細(xì)節(jié)上做出未有事先通知的變卦，手冊信息內(nèi)容以最新變卦的如公告、政策等中的內(nèi)容為準(zhǔn)。本手冊的內(nèi)容變化是將公布于眾。請您確有其事保本人曾經(jīng)得到了這些重要的變卦信息。We reserve the right to modify, change, disregard, suspend or cancel at any time ,w

4、ithout written or verbal notice, all or any part of the handbooks contents as circumstances may require.他們保管在沒有提早見面或口頭通知的情況下對本手冊進(jìn)展全部或者部分更改、變卦、刪除和解除的權(quán)益。MESSAGE FROM THE GENERAL MANAGER總經(jīng)理致辭Dear Valued associate.親愛的同事：On behalf of the Management Team,“Welcome to the Banyan Tree Lijiang!我謹(jǐn)代表管理層熱忱歡迎您參與麗

5、江國際大酒店!It gives me great pleasure to officially welcome you to our big family-Banyan Tree Hotels and Resorts. Our company consists of Banyan Tree Hotels, Angsana Hotels and Colors of Angsana Hotels, as well as Spas and Galleries, which are integral parts of the company. We are going to open another

6、Banyan Tree Hotels in the next months and become with that a real global company with hotels in all countries.在此，我非常榮幸的歡迎您參與他們的大家庭-悅榕度假酒店集團(tuán)。集團(tuán)旗下現(xiàn)有間悅榕品牌酒店，間悅榕品牌酒店，間悅椿絢麗顏色品牌酒店，假設(shè)干SPA以及精品屋。在未來的年之內(nèi)，集團(tuán)還方案開設(shè)另外間悅榕品牌酒店，至此他們將成為在全世界擁有產(chǎn)為的真正的國際性連鎖酒店集團(tuán)。We take great pride in all we do for our properties, our gue

7、sts and most importantly, our associates. Because you are the ones who really make the difference and ensure that every guest encounters a true Banyan Tree Experience.對于他們來說，員工和客人都是引以為傲的財(cái)富，尤其是他們的員工，由于正是他們成就了他們的獨(dú)樹一幟，并且讓客人真正領(lǐng)會(huì)到悅榕集團(tuán)的風(fēng)格。Our focus is YOU. We are always here to support and develcp to ensu

8、re that your experience and employment with Banyan Tree Hotels and Resorts is positive.他們的中心就是您。悅榕集團(tuán)會(huì)給您提供支持、發(fā)明開展的時(shí)機(jī)，并以此為您積累專業(yè)的任務(wù)閱歷。As a member of our group you will experience international work opportunities which are not geographically limited. We are a young group dynamic and fast growing, and wi

9、th your contribution we will succeed to be one of the real leading hotel groups in the world.作為集團(tuán)一員，您有時(shí)機(jī)不受區(qū)域限制到世界各地任務(wù)在您的努力之下，他們這個(gè)年輕、充溢省略并且迅速開展的集團(tuán)一定能成為世界頂尖的酒店集團(tuán)之一。Once again, welcome and if there is anything I can do to meet both yours and the guests expectations ,please do let me know.再一次歡迎您的參與，請通知我

10、一切可以到達(dá)客人和您的期望的建議。Kind regards,衷心的祝愿Maximilian Lennkh林柯Area General Manager區(qū)域總經(jīng)理BANYAN TREE LIJIANG MISSION STATEMENT麗江悅榕酒店集團(tuán)的目的We are going to be the best hotel of Yunnan province and one of the best hotels in China. With our knowledge and dedication we are going to achieve that simple goal.他們要成為云南省

11、和全中國最好的酒店之一。他們堅(jiān)信，憑仗他們的專業(yè)技藝和敬業(yè)精神，要到達(dá)這個(gè)目的并不困難。PART第一節(jié)BRIEF INTRODUCTION TO BANYAN TREE悅榕集團(tuán)簡介BRIEF INTRODUCTION TO BANYAN TREE悅榕集團(tuán)簡介History of Banyan Tree悅榕集團(tuán)的歷史For over a millennium, from medieval-traders to sixteenth-European-adventurers,盛世千年之后，根據(jù)十六世紀(jì)歐洲探險(xiǎn)者的記載，錫被用在普吉泰國的主要工業(yè)上。十九世紀(jì)后期，大部分的中國移民運(yùn)用了錫的工業(yè)技術(shù)。他

12、們在海邊和地面大量開采錫礦最終導(dǎo)致土壤本侵蝕破壞。這個(gè)被侵蝕的地方被稱為班陶灣，也就是如今的變吉島。最初的創(chuàng)意來源雖然第一次運(yùn)用悅榕集團(tuán)的稱號是在年底，但早在下年前即年，華昌集團(tuán)董事長HO KWON PING 先生就在泰國變吉島購買了貢畝荒棄的錫礦基地。當(dāng)時(shí)班陶灣被嚴(yán)重侵蝕，情況相當(dāng)惡劣，甚至結(jié)合國都在年正式宣布放棄了在那里的開展方案。泰國旅游局對這個(gè)地方的調(diào)研也得出了同樣的結(jié)論，但是他們希望盡一切能夠維護(hù)當(dāng)?shù)氐淖匀毁Y源。當(dāng)?shù)氐耐临|(zhì)曾經(jīng)完全不適宜任何蔬果的種植。班陶灣被認(rèn)定一片充溢坑洼和荒地，不能進(jìn)展任何開發(fā)的土地。HO 先生的想象是開發(fā)這塊被曾被除數(shù)結(jié)合國于年定性為“無可救藥的廢土，并將其創(chuàng)

13、建為亞洲第一個(gè)綜合度假勝地。當(dāng)一切的專家都以為這里的海灣曾經(jīng)被化學(xué)物質(zhì)污染，沒有魚類能夠生存；這里的土地極度貧瘠、甚至寸草不生的時(shí)候，HO KWON PING 先生以獨(dú)特的視角發(fā)現(xiàn)了這塊土地的開展?jié)摿Α＝裉?，普吉島曾經(jīng)成為亞洲第一個(gè)結(jié)合度假村和泰國最負(fù)盛名的旅游勝地。綜合高級住所和動(dòng)力與休閑設(shè)備的選擇，客人可以住在度假酒店里集吃、住、行、游于一體。這種獨(dú)特的結(jié)合理念包括：度假酒店之間陸上和海灣的免費(fèi)交通、及享用普吉島上超越家餐廳和酒吧的特別優(yōu)惠。Laguna Phuket includes five luxury hotels namely, Laguna Club, Dusit Laguna

14、, Sheraton Grande Laguna Beach ,the Allamanda Laguna Phuket suites hotel ,and Banyan Tree Phuket Hotel Golf Club and Spa . In addition there is, Quest Laguna Phuket Adventure and Canal Village, a shopping and entertainment complex .普吉島上有五家高級酒店，他們的稱號是：Laguna Beach Club ,Dusit Laguna ,Shetaton Grande

15、Laguna Beach , the Allamanda Laguna Phuket suites hotel ,以及悅榕普吉島酒店、高爾夫球員俱樂部和Spa.并且，配備了有Quest Laguna Phukte Adventure and Canal Village 購物文娛中心。that transformation of Laguna Phuket won the resort the prestigious American Express International Hotel Association Environmental Award in from thirty-five w

16、ordwide contender.這個(gè)變化使普吉島力壓世界各地的個(gè)競爭對手，博得了美國運(yùn)通國際酒店結(jié)合會(huì)年全球最受歡迎的渡假酒店提名。The Banyan Tree has the honor of winning the PATA Award for “The Best Resort in Asia for the years 。In we won the Best Spa Resort in the World presented by Conde Nast Traveller Magazine in the United Kingdom ang first runner-up rati

17、ng in the Business Travel Magazine awards in Hong Kong.悅榕集團(tuán)還博得了和年亞洲最優(yōu)秀的渡假酒店稱號的PATA大獎(jiǎng)。年，在英國Conde Nast 旅游雜志和香港商業(yè)旅游雜志上，他們又博得了全球最好的Spa渡假酒店的稱號。Banyan Tree HotelsResorts悅榕渡假酒店集團(tuán)Banyan Tree Hotel Resorts is a member of the Wah Chang Group. The company,s corporate mission in to develop and manager up market

18、 luxury boutique resorts ,which are steeped in Asian traditions and are environmentally sensitive.悅榕渡假酒店集團(tuán)是畫昌集團(tuán)的產(chǎn)業(yè)之一，公司目的是：開發(fā)和管理高級精品型渡假市場，并使之與亞洲傳統(tǒng)的文化理念和環(huán)保認(rèn)識相交融。Banyan Tree Hotels ang Resorts properties include悅榕渡假酒店集團(tuán)的產(chǎn)業(yè)有：Banyan Tree Phuket ,Thailang (Sep 悅榕普吉渡假酒店，泰國年月Banyan Tree Maldives Vabbinfaru

19、 (Apr ) 悅榕馬爾代夫渡假酒店，年月Banyan Tree Bintan ,Indonesia (Dec ) 悅榕民丹渡假酒店，印度尼西亞年月 Banyan Tree Bangkok (Jan ) 悅榕曼谷渡假酒店年月Banyan Tree Seychelles (Jun ) 悅榕塞舌爾渡假酒店年月Banyan Tree Ringha ,China (Sep ) 悅榕仁按藏村，中國年月Banyan Tree Lijiang ,China (Mar ) 麗江悅榕渡假酒店，中國年月Babyan Tree Al Areen, Bahrain (Mar ) 悅榕阿爾阿琳渡假酒店，巴林年月Bany

20、an Tree offers an intimate retreat experience featering its own signature blend of romance, rejuvenation ang exotic sensuality. The philosophy behind the tesorts in based on probiding a place for rejuvenation of the body, mind and soul a Sanctuary for the Senses .Each Banyan Tree villa is designed t

21、o fit into their surroundings ,using indigenous materials as far as possible ,reflecting the architecture ,landscape and vegetation of the destination.悅榕集團(tuán)提供交融了以浪漫為代表的異國感受返樸歸真的個(gè)人體驗(yàn)。本集團(tuán)渡假酒店的理念是：身心合一、回歸自然。每一棟悅榕別墅都按照其所處的獨(dú)特環(huán)境和當(dāng)?shù)匚幕瘉碓O(shè)計(jì)，以反映當(dāng)?shù)靥赜械慕ㄖL(fēng)格、地形地貌及自然植被。Departments Divisions:酒店部門Rooms and Related:Fro

22、nt Office, Concierge, Business Centre and Banyan Tree Club are headed by the Front Office Manager. Housekeeping and Laundry are the responsibilities of the Executive Housekeeper.前臺、禮賓部、商務(wù)中心和悅榕俱樂部由前廳部經(jīng)理擔(dān)任?？头亢拖匆路坑煽头坎啃姓芗覔?dān)任。Food and Beverage:餐飲部Restaurants Service:餐廳和效力Restaurant and Bar are the respon

23、sibility of the Area FB Manager.餐廳和酒吧由區(qū)域餐飲部經(jīng)理擔(dān)任管理。Kitchens are the responsibility of the Executive Chef.廚房由行政總廚擔(dān)任管理。Engineering工程部The Chief Engineer is responsible for the upkeep of the building contents and grounds.工程總監(jiān)擔(dān)任酒店和其他相關(guān)區(qū)域設(shè)備的維修和保養(yǎng)。Finance and Accounting財(cái)務(wù)部Finance and Accounting is responsib

24、le for processing payments, credit and collection of guest accounts, financial reporting, auditing, budgeting, information systems, purchasing, and receiving and payroll systems. The Department is headed by the Area Financial Controller.財(cái)務(wù)部的職責(zé)有：應(yīng)付、會(huì)計(jì)、出納、財(cái)務(wù)報(bào)告、預(yù)算管理、采購和應(yīng)收。部門擔(dān)任人是區(qū)域財(cái)務(wù)總監(jiān)。Human Resources人力

25、資源部that Department consists of two main functions: Personnel and Training. The Area Human Resources Director is responsible for that department.這個(gè)部門的主要職能是：人力資源管理和培訓(xùn)管理。區(qū)域人力資源部總監(jiān)擔(dān)任該部門的運(yùn)作和管理。Security Department保安部Safety and security of the guests and associates and protecting the guest/hotel assets is

26、the responsibility of the Security Guard.保安擔(dān)任確保和維護(hù)客人、員工、客人/酒店資產(chǎn)和其周邊環(huán)境的平安。Administration General行政辦公室General Management, Marketing Department and tourism Department are within Administrating General.總經(jīng)辦、市場銷售部、旅游部歸屬行政辦公室。PART 第二節(jié)HOTEL POLICIES酒店制度HOTEL POLICIES酒店制度Employment Policies and Procedures雇傭員

27、工的程序和制度Necessary Documents for Employment雇傭必需的文件The selected applicant has to submit the following credentials to the Personnel Office:被選擇的面試人員必需向人事部提供以下資料：photogtaphs of half-length, full face and without hat and black glasses, X / in size, taken not longer than six months previously張近照拍攝時(shí)間不超越六個(gè)月半身

28、免冠免黑色眼睛的寸彩照A copy of Identification Card身份證復(fù)印件份A copy of House Registration戶口本復(fù)印件份A copy of Certificate of Education or Certificate of Qualifications as per the hotel requirements根據(jù)酒店要求提供相關(guān)學(xué)歷證書復(fù)印件份Saving Account Number from the designated Band提供有效指定銀行帳戶帳號Health Report Form as per the hotel requireme

29、nts根據(jù)酒店要求提供身體安康證明Accurate personnel records are important to the Hotel. An associate should keep Human Resources informed of his/her personal status by completing a change of status form in the Human Resources Department, and by bringing any new or updated documents such as marital status, level of

30、education, etc. An associate must notify the Human Resources Department, as soon as possible, of any changes. 為酒店提供準(zhǔn)確的資料是非常重要的。假設(shè)個(gè)人資料有所變卦請立刻向人力資源部匯報(bào)，諸如婚姻和學(xué)歷情況等，并提供相關(guān)證明資料。Employment Procedures雇傭程序A qualified applicant who will be employed needs to pass the following procedures:一位合格的應(yīng)聘者需求經(jīng)過以下程序：Pass t

31、he English Test from the Training Department and pass the first stage interview from the Personnel Manager.經(jīng)過培訓(xùn)部的英文測試和人事部經(jīng)理的第一次面試。Pass the test and interview from the Department Head, Division Director and/or the General Manager.經(jīng)過部門總監(jiān)，部門經(jīng)理和/或總經(jīng)理的第二次面試。Hold the previous satisfied work experiences re

32、cord.具有良好的任務(wù)記錄。Be certified medically fit by the designated hospital.持有指定醫(yī)院出具的安康證。The Hotel will not consider any applicant who was dismissed or have unpleasant reference from other place of work.對于沒有良好任務(wù)記錄的應(yīng)聘者，本酒店將不予思索。In the case of re-hiring previously terminated associates, approval must be obta

33、ined from the General Manager.再次懇求入職的員工必需得到總經(jīng)理的特別同意。Employment of Family Members酒店員工親屬的聘用It is the policy of Banyan Tree Lijiang to hire a spouse or close relative only under very special circumstances.僅在非常特殊的情況下，麗江悅榕莊才會(huì)思索雇傭員工的配偶或近親。Probation Period 試用期A new associate is subject to a probationary pe

34、riod of - months for all levels.一切的新入職員工都有至個(gè)月的試用期。A new associate, after completion of days and days, must be appraised by Supervisor or Department Head.部門主管或經(jīng)理將在新員工入職至天內(nèi)對其進(jìn)展評價(jià)。If the performance evaluation is satisfied, Hotel will confirm the employment by written confirmation letter.對于表現(xiàn)良好的員工，酒店將以

35、書面方式做出一定。 A probationary associate may be discharged at anytime without prior notice and heshe is not entitled to compensation of any kind including advance notice.酒店保管在不提早通知的情況下終了試用期和不做出任何賠償?shù)臋?quán)益。If an associate is promoted or transferred a probationary prejudice to any other termination clauses in t

36、hat handbook or relevant employment contract, the failure to satisfy the performance standard of the promoted position in the probationary period will not result in the termination of the promoted of the employment contract, alternatively, such promoted employee shall be degraded to his /her origina

37、l position.一切職位提升或部門換的員工都有試用期。在不影響本手冊及相關(guān)勞動(dòng)合同中關(guān)于中指條款的前提下，被升職員工在該等試用期內(nèi)未到達(dá)升值職位之要求的，勞動(dòng)合同并不終止，然而，該等被升職員工將被除數(shù)退回原任務(wù)崗位。Promotion and Transfer職位提升和部門互換When a position is open in the hotel, it will be posted on the associates bulletin board by the associates entrance, and in Human Resources for a minimum of d

38、ays.當(dāng)酒店有任何空缺職位時(shí)，人力資源部將在員工入口處的信息預(yù)告板上公布最少天。Generally, interdepartmental and inter-hotel transfers will not occur prior to four months of continuous employment .if the associates wish is to transfer to another department, a Request for Traansfer forms must be employed. If they with to transfer to anoth

39、er department, a Request for Transfer forms must be completed and approved by their department head. These forms are available in the Human Resources Department. All interviews will be arranged by Human Resources.總體而言，酒店內(nèi)部或集團(tuán)內(nèi)部的互換不能在入職四個(gè)月之內(nèi)。假設(shè)員工希望互換到其他部門需求填寫互換部門懇求表并得到其所在部門擔(dān)任人的同意。人力資源部可以提供互換部門懇求表，并安排

40、相關(guān)所需面議。It is the philosophy of the Banyan Tree to promote from within whenever possible based upon job-related qualifications. How well an associate does in their present job ,attendance record, attitude, training as well as the willingness to do more than simply meet expectations, all play a signif

41、icant role in the eligibility for promotion. Promotion is not based on seniority. 悅榕集團(tuán)的提升理念是：基于員工在現(xiàn)任崗位上的任務(wù)表現(xiàn)及態(tài)度、考勤記錄、培訓(xùn)表現(xiàn)，和超越期望的任務(wù)志愿給予提升思索。提升將以上述的一切優(yōu)秀表現(xiàn)為根底，而不是以資歷進(jìn)展評價(jià)。In case of transfer or promotions, an associate will observe an on-the job probation. Unless stated otherwise, all transfer and promo

42、tions will be officially confirmed in writing after the probation period.無論是提升或是互換部門，他們都將察看試用期間的員工表現(xiàn) 。除特殊協(xié)議外，全部的部門互換或提升將在試用期滿后以書面方式作正式通知。The company reserves the right to transfer any associate to work in a new position whenever deemed appropriate or necessary ,although the action may require change

43、s of work schedule or conditions, department and location due to distance from the associate residence. The salary and benefits package of the associate shall remain the same or be adjusted.酒店保管在情況需求時(shí)將員工互換到其它崗位的權(quán)益，雖然做出的調(diào)整能夠會(huì)影響到任務(wù)時(shí)間、任務(wù)環(huán)境、部門和與其員工居住地的遠(yuǎn)近間隔 。薪金和福利會(huì)堅(jiān)持不變或做出調(diào)整。Attendance考勤Associates are a v

44、aluable part of the team and it is important for an associate to be on time and ready to work each day that he /she is scheduled, if an associate is unable to report to work or expects to be late for any reason, an associate is required to notify his /her supervisor or Department Head no later than

45、hours (depending upon the departmental policies) before the scheduled starting time to allow replacement arrangements to be made.對于他們而言每位職員都不得是團(tuán)隊(duì)中重要的一環(huán)，每位職員必需按照時(shí)間表準(zhǔn)時(shí)上下班。假設(shè)任何緣由影響職員無法逆命題以崗，職員必需提早兩個(gè)小時(shí)以部門要求為準(zhǔn)通知部門主管或擔(dān)任人以便做出適當(dāng)?shù)恼{(diào)整與安排。An associate should advise his/her Supervisor or Department Head of the r

46、easons for his/her absence as well as the anticipated arrival time or date of return. If the Supervisor or Department Head is not available, the associate should contact other management personnel. It is an associates responsibility to contact his/her direct supervisor as soon as possible. Messages

47、left with fellow associates will not be accepted as notification of an absence.員工需求懇求假期必需提早請示部門主管或擔(dān)任人，并提供缺勤由和返崗日期。假設(shè)不能及時(shí)聯(lián)絡(luò)上部門主管或擔(dān)任人那么必需請示人力資源部。員工有責(zé)任盡早通知其所在部門的其他主管。未經(jīng)部門主管或擔(dān)任人答應(yīng)的留言比如：由同事轉(zhuǎn)達(dá)將是不被接受的并按缺勤處置。If absence from work is more than three days due to illness or injury, an associate may be required

48、to submit a appointed doctors note upon his /her return to work. An associate should call the Supervisor or Department Head on the first day of his absence and provide him/her with an estimated date of return. When an associate is ready to return to work, he /she must notify his /her Supervisor or D

49、epartment Head the day before. If an associate returns to work and has not called to notify his /her supervisor, it is possible the associate may be sent home due to his /her shift being covered by another associate.三天以上因生病或受傷的病假必需出示指定醫(yī)院的病假單。員工必需第一時(shí)間將病假所需天數(shù)通知部門主管或擔(dān)任人并在前往任務(wù)前一天與部門主管或擔(dān)任人確認(rèn)假設(shè)沒有進(jìn)展砍認(rèn)，將有能夠

50、由于其他同事替代其崗位而被要求回家。If an advocate wishes to be excused from work for a particular day for any reason other than sickness or injury,an associate needs to apply for leave from hisher Department Head or Supervisor and obtain hisher prior written approval.假設(shè)不是由于生病或受傷，員工需求提早才書面方式對部門主管或擔(dān)任人提出假期懇求并且得到其書面答應(yīng)。A

51、n associate is responsible for being in place to start the shift as scheduled. Tardiness and excessive absenteeism are sufficient grounds for disciplinary action which may include suspension andor termination.假設(shè)員工在規(guī)定假期終了后沒有按時(shí)報(bào)到，將會(huì)面臨包括能夠中止和/或解除合同的紀(jì)律處分。Overtime加班Due to the workload of the hotel, the s

52、upervisor may ask associates to work beyond the normal shift and, whenever possible ，associates will be given advance notice . overtime work will be distributed as equitably as possible to equalize the opportunity for overtime among all associates in a given work schedule ,while meeting the company

53、high level of service commitment .overtime must be approved in advance by the supervisor.在酒店任務(wù)需求的情況下，部門主管有權(quán)益要求員工加班。假設(shè)時(shí)間答應(yīng)的話，員工會(huì)提早收到通知。在保證酒店高程度效力的前提下，一切員工將會(huì)公平的承當(dāng)加班責(zé)任。一切的加班都必需得到由部門主管的事先答應(yīng)。Working hours not recorded or reforming overtime work not specifically authorized in advance, are both serious vio

54、lations of hotel policy and may result in disciplinary action.沒有記錄的任務(wù)時(shí)間和不被部門主管答應(yīng)的加班將不予認(rèn)可，兩種情況均嚴(yán)重違背酒店制度，并會(huì)遭到酒店紀(jì)律處分。Resignation辭職It is the policy of the hotel to do exit interview with all associate who would like to resign from the hotel .for more information, see “Part : Termination of Employment.根據(jù)

55、酒店政策一切懇求辭職的員工將被面試以了解離任緣由，詳細(xì)細(xì)節(jié)可參閱“第八節(jié)員工離任。It is the Banyan Trees philosophy that associates and the company both benefit from frank and objective performance appraisals. Accordingly, it is The Banyan Trees policy to review all associates formally at least once every six months on the basis of the pos

56、ition description and performance objectives that are established by management .in addition, supervisors should engage in frequent and ongoing informal performance discussions with associates they supervise.根據(jù)悅榕集團(tuán)的理念：一切的員工都要進(jìn)展任務(wù)才干考核。根據(jù)悅榕集團(tuán)政策：按照任務(wù)崗位和管理層的要求，一切員工都將參與六個(gè)月一次的才干考核。此外，部門主管有責(zé)任經(jīng)常與其所屬部門員工進(jìn)展非正

57、式的任務(wù)表現(xiàn)討論。Annual performance reviews consist of a written evaluation of the associates job performance and a personal discussion with the associate .written evaluations should be based on objectives agreed to between the supervisor and the associate at the beginning of the year 年度考核的工程包括：員工任務(wù)表現(xiàn)的問鄭評價(jià)和

58、部門主管與員工之間的討論問卷上的目的需求在每年年初由部門主管和員工同時(shí)認(rèn)可。Informal performance discussion-performance counseling should be an ongoing process, in which the associate is made aware of his /her performance strengths and weaknesses. the goal should be that the annual review does not contain any major surprises .supervisor

59、s should document informal performance discussion for use in preparing the formal review. Informal documentation, however, is not a substitute for formal performance review and corrective action.非正式任務(wù)表現(xiàn)討論：員工任務(wù)必需由此得到繼續(xù)的指點(diǎn)，并且以此協(xié)助 員工認(rèn)識到本身的優(yōu)點(diǎn)和缺陷。該討論的目的不應(yīng)該與年度任務(wù)考核目的出現(xiàn)較大的動(dòng)搖，在正式考核前，部門主管需求對非正式的任務(wù)討論進(jìn)展記錄備案。非正式

60、的討論記錄備案不能替代正式的考核和改良表現(xiàn)。Objectives of performance appraisal:任務(wù)考核的目的：、To evaluate associates performance: how effectively they perform their duty.評價(jià)員工的任務(wù)表現(xiàn)：如何才干有效地把任務(wù)做得更好。、To improve the knowledge and ability of associates. Suggestions and results of the performance appraisal will be accumulated to for