皇冠崗位職責

1、JOB DESCRIPTION崗位職責JOB TITLE:職位AREA/DEPARTMENT:部門JOB BAND:HOUSEKEEPING COORDINATOR客房部協(xié)調(diào)員ROOMS DIVISION/HOUSEKEEPING 房務部/ 管家部6LEVEL級別REPORTS TO:六級ASST.EXEC.HOUSEKEEPER直接上級POSITIONS SUPERVISED: 下級JOB SCOPE:工作范圍行政副管家NIL 無Department and department is responsible for the communication; responsible for th

2、e work of the right to receive information and communication; is responsible for departmental management; the drinks the management of the remaining items. 負責部門內(nèi)部及部門間的協(xié)調(diào)溝通工作； 負責電話的接聽和 信息的正確完整傳達； 負責部門酒水管理； 酒店遺留物品的 管理工作。TESTIMONIAL:I have read and received a copy of the description and fullyunderstand

3、 that violation of any of the stated responsibilities and duties is grounded for disciplinary action. 本人確認已閱讀了本職責描述，并同意在工作職責描述中所規(guī)定的職責。Signature: 簽名Date:日期Key Responsibilities主要職責Con sciously abide by commut ing system and departme nt regulati ons. 自覺遵守上下班制度及部門的規(guī)章制度。Warm in recepti on, the hotel and

4、departme nt of bus in ess pers onn el, fini shes the corresponding explanation, but not its prattle, more arbitrarily revealed hotel and departme nt in formati on.熱情接待，酒店和部門的業(yè)務往來人員，作好相應解釋，但不得與其閑聊，更不得隨意透露酒店和部 門信息。Resp on sible for all kinds of keys, com muni cati ons tools keep ing, sending work. 負責部

5、門的各類鑰匙、通訊工具保管、發(fā)放工作。An swer telepho ne accord ing to the sta ndard requireme nt of questi ons and an swers provide reliable in formati on.接聽電話按標準要求回答各類提問和提供準確有效的信息。Fast and accurate fill in, document handling, form work and exquisite neat and beautiful. 快速準確地填寫、處理文件、表格工作，并講究整潔美觀。In time, check, compl

6、etio n, han ded in, and con secrated docume nts form to departme nt and other departme nts have com mun icated, tran sfer in formati on.按時檢查、完成、上交、分派各類文件表格，向部門和其它部門傳達、傳遞工作信息。Master room state material, to long dweller, ripe Penn, VIP room, name wait for a circumsta nee to fully un dersta nd, Facilit

7、ate quickly and accurately provide in formati on to the floor and man ageme nt pers onn el.掌握房態(tài)資料，對長住客、熟賓、貴賓的房間、姓名等情況要充分了解；便于迅速準確地提供情報給 樓層及管理人員。Track ing VIP recepti on, VIP recepti on, banq uet recepti on work, no tifies compete nt and releva nt pers onnel complete the arra ngeme nt preparatio n, a

8、nd report the situatio n to executive housekeeper.跟蹤VIP接待、重要客人接待、宴會接待等工作，通知主管及相關(guān)人員做好安排準備工作，并把情況 向行政管家匯報。Be resp on sible for sorting housekeep ing cen ter of equipme nt articles, regular clea ning maintenance computer, electrical equipme nt, office equipme nt, Make n eat and beautiful, and maintain

9、en vir onmen tal order.負責整理客房中心的設備物品，定期清潔維護電腦、電器、辦公設備；使之整潔美觀，并保持環(huán)境秩 序。Is resp on sible for the warehous ing legacy, temporary objects and tackle the work accord ing to procedures.負責保管遺留、暫存物品，并按程序處理此項工作。The consumption of statistical rooms, fill out the wine bar supplementary card, and responsibility

10、 for preserving, The stipulated time in the front cashier take feedback single, send beverage con sumpti on TAB.統(tǒng)計客房酒吧的消耗量，填寫酒水補充報告單，并負責保存；按規(guī)定時間到前臺收銀取反饋單、送酒 水消耗統(tǒng)計表。Ready 24 hours daily maintenance statistical work, timely updates and fills in maintenance room and room extra bed of registeri ng.每日做好2

11、4小時維修統(tǒng)計工作，及時更改和填寫維修房情況和客房加床的顯示記錄。Resp on sible for floor atte ndant tim ing records and disease, leave the preservati on, accurately and correctly completes various divisi ons of the han dover record and report to shift leader con vey han dover record conten ts.負責樓層服務員考勤記錄和病、事假條的保存；準確無誤地做好各班次的交接記錄，并

12、向主管轉(zhuǎn)達匯 報交接記錄內(nèi)容。Daily early waiter resp on sible to work days floor supervisor provide floor rooms ren tal situati on.每日早班服務員負責向白班樓層主管提供樓層客房出租情況。Is responsible for the warehousing hotel guests“ do not disturb ” room in the laundry,timely the laundry to guests. Not submitted to the laundry, should mak

13、e handover records. Also accept outside the guests laundry service shop, and completes the laundry han dover records of laun dry.負責保管住店客人“請勿打擾”房的洗衣，適時將此洗衣送交客人。未能送交的洗衣，應做好交接記 錄。同時接受店外客人的洗衣服務，并與布草&制服房做好洗衣的交接記錄。Checkout room nu mber shall promptly no tify the on-duty atte ndant, and from 17:00 checkout

14、 room after no tificatio n mid-day foreme n, for timely arran geme nt clea n. 退房房號應及時通知當班服務員，并將17 : 00后退房房號通知中班主管，以便及時安排清掃。Be resp on sible for the releva nt floor urge nt repair projects, and engin eeri ng con tact, to“ rooms maintenance form ” .負責有關(guān)樓層急修項目，與工程部聯(lián)系，送交“客房維修單”。Promptly put the guest co

15、mpla ints report forema n and floor supervisor, and make records. 及時將客人投訴報告樓層主管，并做好記錄。Resp on sible for service cen ter of hygie ne and safety, fill out the waiter work reports, floor drinks con trol table.負責客房中心的衛(wèi)生和安全，填寫服務員工作報告表、樓層酒水控制表。GENERAL概要Is prepared to impleme nt assig ned tasks duri ng eme

16、rge ncies such as fires, power cuts, and bomb threats.在如火災，停電，爆炸襲擊等緊急事件的發(fā)生過程中，準備好所分配任務所需的工具。En courages the highest possible sta ndard of environmen tal man ageme nt. 鼓勵最高標準的管理環(huán)境。To en sure guest requests are met and hotel policies and sta ndard procedures are mai ntai ned.確?？腿说囊笫沁m宜的，維持酒店的政策和標準程序。R

17、eports any suspicious look ing pers on, miss ing items, discrepa ncies, health or safety hazard to floor supervisor.將一切可疑的人，丟失物品，差異房或安全隱患報告給樓層主管。Fills in for other non-supervisory pers onnel as required.必需時替代其他非管理人員。Performs turn dow n service as required.按需提供開夜床服務。Han dles Min i-bar accord ing to T

18、he Intern ati onal Conference Cen ter sta ndard procedure. 依照國際會議中心的標準程序處理迷你吧。Provides all possible assista nee and outsta nding service to guest. 盡可能為客人提供優(yōu)質(zhì)的服務。Han dles other duties and projects as assig ned.解決其他工作，依照分配做出計劃。Occupatio nal Health and Safety Resp on sibilities職業(yè)保健及安全職責Demon strate Awa

19、re ness of OH&S policies and procedures and en sure all procedures are con ducted safely and with in OH&S guideli nes.表現(xiàn)出職業(yè)保健及安全職責方面的政策及程序的意識，確保在職業(yè)保健指導方針下安全地進行所有程序并確保下屬也是按此規(guī)程進行操作。Be aware of duty of care and adhere to occupati on al, health and safety legislati on, policies and procedures.關(guān)心并知曉遵守職業(yè)、

20、保健及安全方面的政策、法規(guī)及程序的職責。Be familiar with property safety, first aid and fire and emerge ncy procedures and operate equipme nt safely and sen sibly.熟悉酒店安全、急救及消防、緊急應變程序，安全謹慎地操作設備。In itiate action to correct a hazardous situatio n and no tify supervisors of pote ntial dan gers. 發(fā)起消除安全隱患的行動并通知主管潛在的危險。Log se

21、curity in cide nts and accide nts in accorda nee with hotel requireme nts.按照酒店要求記錄安全事故及事件。Key Compete ncies主要資質(zhì)Key Tasks主要任務Drive For Results獲取結(jié)果Compete aga inst a sta ndard of excelle nee by sett ing high performa nee sta ndards and purs uing aggressive goals. 設立咼工作標準并朝挑戰(zhàn)性目標前進。Strive for con sta nt

22、 improveme nts and takes resp on sibility for achiev ing bus in ess results and persevere despite obstacles. 致力于持續(xù)性發(fā)展并負責達到業(yè)績目標，盡管有困難，還是要堅持達標。Un dersta nding theBusin ess理解酒店業(yè)Demon strate an in terest i n and an un dersta nding of issues releva nt to your departme nt and hotel and keep your kno wledg

23、e up to date, in cludi ng legislative in formati on.顯示出與本部門及酒店有關(guān)事宜的興趣及理解，并不斷更新相關(guān)最新情況， 包括法律法規(guī)。Adheres to The Intern ati onal Conference Cen ter Corporate Code of Con duct, Employee Han dbook and Hotel policies.遵守國際會議中心行為準則、員工手冊及酒店政策。Demon strates an un dersta nding of competitors major stre ngthsand

24、weak nesses.表現(xiàn)出對競爭對手優(yōu)勢及弱勢方面的理解。Establishes and in terprets key performa nee in dicators to man age the bus in ess, con siste ntly takes into acco un ts fi nan cial implicatio ns of bus in ess decisi ons and recomme ndatio ns.設立并解釋用以管理酒店經(jīng)營的營運指標，始終考慮到經(jīng)營決策及建議會為財務方面產(chǎn)生的影響。Has a broad kno wledge of how th

25、e bus in ess is run, focuses on the major factors n ecessary to en sure that the bus in ess is successful and profitable.在酒店運營方面有廣博的知識，重點放在確保酒店生意成功且贏利的必要重要環(huán)節(jié)上。Problem Solv ing andDecisi on Mak ing 解決問題及決策Diag nose problems and thoroughly an alyze in formatio n to guide decisi on making.診斷問題并全面分析指引決策

26、的信息。Evaluate and assimilate critical in formatio n whe n reach ing con clusi ons and make logical, compete nt decisi ons.當?shù)贸鼋Y(jié)論時，應先評估并吸收關(guān)鍵信息，然后進行邏輯分析、做出有說服 力的決定。Customer Focus聚焦客戶Build and maintain positive relati on ships with all internal customers and guests in order to exceed their n eeds. 與所有內(nèi)、外

27、部客人建立并保持積極關(guān)系，以預期其期望。Take action to address these n eeds in order to exceed their expectati ons.采取行動說明這些需求以便能超過他們的期望。Create a positive hotel image in every in teract ion with internal and exter nal customers.在與內(nèi)部及外部客人每一次互動的時候都爭創(chuàng)積極的酒店形象。Adhere to hotel brand sta ndards.堅持酒店品牌標準。Maintain a high level o

28、f product and service knowledge in order to expla in and sell services and facilities to guests.保持產(chǎn)品及服務高標準，以便向客人解釋并銷售服務及設施。Assist guests and escort them to locati ons with in the hotel at their request.協(xié)助客人，并按其要求引領客人去酒店內(nèi)的相應位置。Maintain kno wledge of special programs and events in the hotel in order t

29、o recog nize and resp ond to guests n eeds.保持對酒店內(nèi)特殊計劃及活動的認知，如客人有需要時可識別并進行回復。Maintain curre nt Hotel in formati on to be able to provide in formatio n to guests.保持對酒店當前信息的認知，以便將相關(guān)信息提供給客人。Impleme nts procedures which enhance the guest experie nee. 實施會使客人滿意度提升的工作程序。Inno vati on創(chuàng)新Gen erate new ideas and

30、 en courage creativity from your staff. 從本部門員工處獲取新想法并對其創(chuàng)造性予以鼓勵。Recog nize the n eed for new and modified approaches. 認可新的、改良的方法的需要。Teamwork團隊精神Demon strate co-operati on and trust with colleagues, supervisors, teams and across departme nts to deliver positive results. 在同事、主管、團隊人員及部門間顯示出合作與信任。Activel

31、y participate in wider hotel meeti ngs.積極參與酒店各項會議。In teract with departme nt and hotel staff in a professi onal and positive manner to foster good rapport, promote team spirit and en sure effective two way com mun icati on.以專業(yè)積極的方式與部門及酒店員工進行互動，以培養(yǎng)促進和諧的團隊精神并確保有效的雙向溝通。Adaptability 適應性Be comfortable and effective in an environment of ambiguity or change.可適應含糊或變化的環(huán)境，并有效率地工作。Be receptive to new ideas and resp ond to workplace cha nges in a flexible and op