客艙廣播詞的基本知識(shí)

214/225目錄一、差不多廣播詞 11關(guān)門后安全檢查 12致禮歡迎詞 23安全演示 44起飛前安全確認(rèn) 85起飛后飛行打算廣播 9A兩艙飛行打算廣播 9B經(jīng)濟(jì)艙飛行打算廣播 106預(yù)報(bào)到達(dá)時(shí)刻 12A兩艙專用廣播詞 12B經(jīng)濟(jì)艙廣播詞 137下降前安全檢查 158著陸前安全確認(rèn) 169落地廣播 16A航班終點(diǎn)站 16B國內(nèi)航班中途站落地 18C國際航班中途站落地 2110首爾落地 24二、常用廣播詞 261登機(jī)廣播 262國際遠(yuǎn)程第二餐廣播 273航班長時(shí)刻延誤 284顛簸 29A輕度顛簸 29B中度顛簸 295明珠俱樂部會(huì)員招募廣播詞 306機(jī)上免稅品銷售 327填寫入境卡 338夜間飛行 349各國檢疫規(guī)定 3410噴灑藥物 3511經(jīng)停航班提醒 3612轉(zhuǎn)機(jī)信息播報(bào) 3713落地滑行時(shí) 38三、專門情況廣播詞 39（一）起飛前 401等待旅客登機(jī) 40A等待旅客 40B等待中轉(zhuǎn)旅客 402查找行李 413核查機(jī)票、護(hù)照 414清艙 425清點(diǎn)旅客 436等待隨機(jī)文件 447等待餐食 448等待起飛 459機(jī)械故障 46A機(jī)械故障 46B故障已排除 47C無法排除 4710天氣緣故推遲起飛 49A機(jī)上等待 49B需要到候機(jī)廳等待 5011裝貨等待 5112配平不行/調(diào)整座位 5213除冰 5214飛機(jī)滑回停機(jī)位 5315空調(diào)系統(tǒng)在地面制冷不佳 54（二）飛行中 5516錄像系統(tǒng)故障 5517供水系統(tǒng)故障 5518找大夫 5619機(jī)上有病人備降 5720氧氣面罩意外脫落 5821嚴(yán)峻顛簸 58A嚴(yán)峻顛簸 58B嚴(yán)峻顛簸后 5922由于強(qiáng)逆風(fēng)飛機(jī)推遲落地時(shí)刻 6024備降（降落站天氣不行） 6125中途站天氣不行直飛 6226返航 6327加降加油 64（三）落地后 6528旅客下機(jī)廣播 6529等待下機(jī) 6630無停機(jī)位，旅客需要在機(jī)上等待 6631候機(jī)樓擁擠 6732下機(jī)時(shí)下雨 6833臨時(shí)著陸 68A到候機(jī)廳等待 68B機(jī)上等待 6934航班取消 7035延誤后對(duì)轉(zhuǎn)機(jī)旅客的廣播 7136禁煙告示 7237機(jī)組休息區(qū) 7238停止銷售免稅品 7339廣播找人 7340失物招領(lǐng) 7441公安人員上機(jī)執(zhí)行公務(wù) 7442升艙 7543拖車將飛機(jī)拖至停機(jī)位（引擎熄火后） 75四、專包機(jī)廣播詞 771專機(jī)起飛廣播 782專機(jī)落地廣播 793各國使節(jié) 804勞務(wù)專家 825兩會(huì)代表歡迎詞 846運(yùn)兵 867元旦 878春節(jié)期間 889“三·八”婦女節(jié) 8910“五·一”勞動(dòng)節(jié) 8911“六·一”兒童節(jié) 8912“八·一”建軍節(jié) 9013教師節(jié)（9月10日） 9014中秋節(jié) 9015國慶節(jié) 91五、緊急情況廣播詞 921客艙起火 932滅火后 943客艙釋壓 944釋壓后 955有預(yù)備的陸地迫降 966有預(yù)備的水上迫降 100附件一：攝氏與華氏溫度對(duì)比表 108一、差不多廣播詞1關(guān)門后安全檢查女士們、先生們：您今天乘坐的是天合聯(lián)盟成員—中國南方航空公司前往___的CZ___航班（中途降落___）。我們的飛機(jī)將要推出滑行，為了保證駕駛艙導(dǎo)航系統(tǒng)的正常工作，請(qǐng)您關(guān)閉手提電話及包括具有“飛行模式”功能的所有電子設(shè)備?，F(xiàn)在客艙乘務(wù)員將進(jìn)行安全檢查，請(qǐng)系好安全帶，調(diào)直座椅靠背，收起小桌板（和座椅腳踏板），靠窗邊的旅客請(qǐng)協(xié)助將遮光板拉開。本次航班全程禁煙，請(qǐng)不要在機(jī)上任何區(qū)域吸煙。感謝您的合作！LadiesandGentlemen,ThisisChinaSouthernAirlines，aSkyTeamMemberflightCZ___To___(Via___).Ouraircraftwillbepushingbackshortly.Toensurecockpitnavigationsystemsafetyoperation,pleasedonotuseyourmobilephonesandcertainelectronicdevicesthroughouttheflight,includingthosewithflyingmodeelectronicdevices.Foryoursafety,pleasefastenyourseatbelts,closeyourtraytable,（returnyourfootresttoitsinitialposition）andputyourseatbacktotheuprightposition.Ifyouaresittingbesideawindow,pleasehelpusbyopeningthesunshades.Thisisanon-smokingflight,pleasedonotsmokeonboard.Thankyouforyourcooperation！2致禮歡迎詞尊敬的女士們、先生們：你們好！歡迎您乘坐天合聯(lián)盟成員中國南方航空公司航班。本次航班的（主任）乘務(wù)長____，及(包括___名日/韓籍乘務(wù)員在內(nèi)的）全體機(jī)組成員向您致以最誠摯的問候。[延誤：本次航班由于___（飛機(jī)晚到/機(jī)場天氣不符合飛行標(biāo)準(zhǔn)/航路交通管制/機(jī)場跑道繁忙/飛機(jī)/等待旅客登機(jī)/旅客行李未裝完/裝貨等待/臨時(shí)加餐/等待隨機(jī)文件）造成了延誤，耽擱了您的寶貴時(shí)刻，對(duì)此我們深表歉意，我們將通過真誠的服務(wù)來答謝您對(duì)我們工作的支持與配合。]我們的團(tuán)隊(duì)將共同努力，為您帶來安全、舒適的空中之旅。現(xiàn)在我們?yōu)槟M(jìn)行客艙安全演示，請(qǐng)您留意觀看。Good(morning/afternoon/evening)LadiesandGentlemen,WelcomeaboardChinaSouthernAirlines,aSkyTeammemberflight.Your（chief）purser__andtheentirecrewmembers(including___Korean/Japaneseflightattendants)wouldliketoextendthemostsinceregreetingstoyou.[Fordelayedflight:Weapologizeforthedelaywhichwasdueto__(aircraftlatearrival/badweatherconditions/airtrafficcontrol/airportrunwaycongestion/mechanicalproblems/waitingforpassenger/waitingforcargoorpassengers’baggagetobeloaded/waitingforin-flightcatering),andwethankyouforyourunderstandingandcooperation.Togetherwithmyteam,wewilltryourbesttomaketherestofyourjourneyaspleasantandcomfortableaspossible.Wethankyouforyourpatienceandunderstanding!]Ourteamislookingforwardtomakingyourjourneywithus,asafeandapleasantone.Nowwewillshowthesafetydemonstration!Thankyouforyourattention!3安全演示現(xiàn)在客艙乘務(wù)員將為您介紹機(jī)上應(yīng)急設(shè)備的使用方法及緊急出口的位置。Wewillnowtakeamomenttoexplainhowtousetheemergencyequipmentandlocatetheexits．救生衣在您座椅下面的口袋里（座椅上方），僅供水上迫降時(shí)使用。在正常情況下請(qǐng)不要取出。Yourlifevestislocated(under/above)yourseat．Itmayonlybeusedincaseofditching.Pleasedonotremoveitunlessinstructedbyoneofyourflightattendants.使用時(shí)取出，經(jīng)頭部穿好。將帶子由后向前扣好，系緊。Toputyourveston,simplyslipitoveryourhead．Thenfastenthebucklesandpullthestrapstightaroundyourwaist．當(dāng)您離開飛機(jī)時(shí)，拉動(dòng)救生衣下部的紅色充氣手柄，但在客艙內(nèi)不要充氣。充氣不足時(shí)，將救生衣上部的兩個(gè)充氣管拉出，用嘴向里充氣。Uponexitingtheaircraft，pullthetabsdownfirmlytoinflateyourvest.Pleasedonotinflateyourvestwhileinsidethecabin．Forfurtherinflation,simplyblowintothemouthpiecesoneithersideofyourvest．夜間迫降時(shí)，救生衣上的指示燈遇水自動(dòng)發(fā)亮。Forditchingatnight,asea-lightwillbeilluminated.氧氣面罩儲(chǔ)藏在您座椅上方。發(fā)生緊急情況時(shí)，面罩會(huì)自動(dòng)脫落。Youroxygenmaskisaboveyourhead.Itwilldropdownautomaticallyincaseofemergency.氧氣面罩脫落后，請(qǐng)用力向下拉面罩。將面罩罩在口鼻處，把帶子套在頭上進(jìn)行正常呼吸。在關(guān)心不人之前，請(qǐng)自己先戴好。Whenitdoesso，pullthemaskfirmlytowardsyoutostarttheflowofoxygen．Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead．Pleaseputonyourownmaskbeforehelpingothers.在您座椅上有兩條能夠?qū)鄣陌踩珟А．?dāng)“系好安全帶”燈亮?xí)r，請(qǐng)系好安全帶。解開時(shí)，將鎖扣打開，拉出連接片。WhentheFastenSeatBeltsignisilluminated,pleasefastenyourseatbelt．Tofastenyourseatbelt,simplyplacethemetaltipintothebuckleandtightenthestrap．Torelease，justliftupthetopofthebuckle．本架飛機(jī)共有____個(gè)緊急出口，分不位于客艙的前部、中部和后部。Thereare___emergencyexitsonthisaircraft．Theyarelocatedinthefront,themiddleandtherearofthecabinrespectively．Pleasenoteyournearestexit.在緊急情況下，客艙內(nèi)所有的出口指示燈和通道指示燈會(huì)自動(dòng)亮起，指引您從最近的出口撤離。Incaseofemergency,exitindicationandtrackLightingwillilluminatetoleadyoutoanexit.在您座椅前方的口袋里備有《安全須知》，請(qǐng)您盡早閱讀。Foradditionalinformation,pleasereviewthesafetyinstructioncardintheseatpocketinfrontofyou．飛機(jī)專門快就要起飛了，乘務(wù)員將再次進(jìn)行安全檢查，感謝您的配合。Now,theflightattendantswillconductthesafetycheckagain,yourcooperationwillbeappreciated.4起飛前安全確認(rèn)女士們、先生們：(長時(shí)刻滑行：感謝您的耐心等待，)我們的飛機(jī)專門快就要起飛了，請(qǐng)您再次確認(rèn)安全帶差不多系好。感謝！LadiesandGentlemen,（Thankyouforyourwaiting.）Ouraircraftwillbetakingoffshortly,pleasemakesurethatyourseatbeltsaresecurelyfastened.Thankyou!客艙請(qǐng)乘務(wù)員各就各位!Cabincrewsprepareyourself!5起飛后飛行打算廣播A兩艙飛行打算廣播尊敬的南航貴賓們：你們好！現(xiàn)在為您播報(bào)飛行打算：由___至___的空中飛行距離___公里，飛行時(shí)刻___小時(shí)___分，我們可能在北京時(shí)刻(___月___日)____點(diǎn)____分（___當(dāng)?shù)貢r(shí)刻___月___日___點(diǎn)___分）抵達(dá)____機(jī)場。機(jī)上娛樂節(jié)目已為您預(yù)備好，您能夠隨時(shí)收看。我們將依照您預(yù)定的時(shí)刻提供正餐（宵夜/點(diǎn)心餐/早餐）服務(wù)。假如您現(xiàn)在需要休息，請(qǐng)注意系好安全帶。（航班上設(shè)有免稅品商店，如有需要請(qǐng)聯(lián)系客艙乘務(wù)員。）感謝！LadiesandGentlemen,WelcomeaboardChinaSouthernAirlines,aSkyTeammemberflightCZ__to__(via__).Hereisanupdateonourflyingplan.Thedistancebetween___and___is___kilometers.Theflyingtimewillbe__hoursand___minutes.Weexpecttoarriveat___airportat___(BeijingTime).（Thelocaltimein___willbe___）.Tomakeyourflightmoreenjoyable,weofferin-flightentertainmentwithavarietyofprograms.Thedinner(lunch/breakfast/refreshment/snacks)andbeverageswillbeservedbyyourschedule.（Afterthemealservice,ourin-flightdutyfreesalesservicewillbeavailable.）Foryoursafety,westronglyrecommendthatyoukeepyourseatbeltfastenedthroughouttheflight.Wewishyouapleasantjourney！Thankyou!B經(jīng)濟(jì)艙飛行打算廣播尊敬的女士們、先生們：你們好！現(xiàn)在為您播報(bào)飛行打算：由___至___的飛行距離是___公里，飛行時(shí)刻___小時(shí)___分，我們可能在北京時(shí)刻(__月___日)____點(diǎn)____分，（___當(dāng)?shù)貢r(shí)刻__月___日___點(diǎn)___分，）抵達(dá)____機(jī)場。在飛行全程中，請(qǐng)您注意系好安全帶。稍后，我們將播放機(jī)上娛樂節(jié)目并為您提供餐飲服務(wù)，希望您能喜愛。供餐期間請(qǐng)您調(diào)直座椅靠背，以方便后排的旅客用餐。（供餐后，有免稅商品出售，歡迎選購。）祝您旅途愉快！感謝！LadiesandGentlemen,Hereisanupdateonourflyingplan.Thedistancebetween___and___is___kilometers.Theflyingtimewillbe__hoursand___minutes.Weexpecttoarriveat___airportat___(BeijingTime).（Thelocaltimein___willbe___）.Foryoursafety,westronglyrecommendthatyoukeepyourseatbeltfastenedthroughouttheflight.Tomakeyourflightmoreenjoyable,weofferin-flightentertainmentwithavarietyofprograms.Wewillserveyoumealandbeveragessoon,pleasereturnyourseatbacktotheuprightpositionduringourmealservice.（Afterthemealservice,ourin-flightdutyfreesalesservicewillbeavailable.）Wewishyouapleasantjourney.Thankyou!6預(yù)報(bào)到達(dá)時(shí)刻A兩艙專用廣播詞尊敬的南航貴賓們：我們的飛機(jī)可能在北京時(shí)刻（__月___日）___點(diǎn)___分（___當(dāng)?shù)貢r(shí)刻___月___日___點(diǎn)___分）抵達(dá)___機(jī)場。當(dāng)?shù)販囟葹閿z氏___度，華氏__度。（由于溫差較大，請(qǐng)您注意更換衣服。）感謝您一直以來對(duì)中國南方航空的支持與信賴。祝您在___順心、如意！感謝！LadiesandGentlemen,Wewillbelandingsoonat____airportat___am/pm(onthe___th<date>of___<month>.Thelocaltimein___willbe____onthe___th<date>of___<month>.)Thelocaltemperatureis___degreesCelsius,__degreesFahrenheit.（Becauseofthetemperaturedifference,thosewhowishtochangeclothes,pleasegetready.）Thankyouforyourlongstandingtrustandsupportofourcompany.Wehopetoserveryouagainandhaveanicedayin___.B經(jīng)濟(jì)艙廣播詞尊敬的女士們、先生們：我們的飛機(jī)可能在北京時(shí)刻（___月___日）___點(diǎn)___分（___當(dāng)?shù)貢r(shí)刻___月___日___點(diǎn)___分）抵達(dá)___機(jī)場。當(dāng)?shù)販囟葹閿z氏___度，華氏__度。(由于溫差較大，需要更換衣服的旅客，請(qǐng)您提早做好預(yù)備。)飛機(jī)立即進(jìn)入下降時(shí)期，我們將停止節(jié)目播放，感謝您的觀賞。請(qǐng)您將耳機(jī)預(yù)備好，乘務(wù)員將前來收取。感謝您的合作！LadiesandGentlemen,Wewillbelandingsoonat____airportat___am/pm(onthe___th<date>of___<month>.Thelocaltimein___willbe____onthe___th<date>of___<month>.)Thelocaltemperatureis___degreesCelsius,__degreesFahrenheit.（Becauseofthetemperaturedifference,thosewhowishtochangeclothes,pleasegetyourselvesready.）Wewillstartourfinaldescentsoon,andwehopeyouhaveenjoyedourin-flightentertainment,pleasehaveyourheadsetsreadyforcollectionbyyourflightattendant.Thankyouforyourassistance!7下降前安全檢查女士們、先生們：我們的飛機(jī)差不多開始下降。請(qǐng)您系好安全帶，調(diào)直座椅靠背,收起小桌板,(及腳踏板)，靠窗邊的旅客請(qǐng)您協(xié)助將遮光板打開。請(qǐng)您關(guān)閉手提電腦及電子設(shè)備。為了您的安全，在飛機(jī)著陸及滑行期間，請(qǐng)不要開啟行李架。（稍后，我們將調(diào)暗客艙燈光。）感謝！LadiesandGentlemen,Wearebeginningourfinaldescent.Pleasefastenyourseatbelt，returnyourseatbacksandtraytablestotheuprightposition,(andreturnyourfootresttoitsinitialposition).Ifyouaresittingbesideawindow,pleasehelpusbyopeningthesunshades.Alllaptopcomputersandelectronicdevicesshouldbeturnedoffatthistime.Wekindlyremindyouthatduringthelandingandtaxiingpleasedonotopentheoverheadbin.(Wewillbedimmingthecabinlightsforlanding).Thankyou!8著陸前安全確認(rèn)女士們、先生們：飛機(jī)專門快就要著陸了，請(qǐng)您再次確認(rèn)安全帶差不多系好。感謝！LadiesandGentlemen,Ouraircraftwillbelandingshortly.Pleasemakesurethatyourseatbeltsaresecurelyfastened.Thankyou!客艙乘務(wù)員各就各位！Cabincrewprepareyourself!9落地廣播A航班終點(diǎn)站尊敬的女士們、先生們：歡迎您來到，(現(xiàn)在是當(dāng)?shù)貢r(shí)刻月___日_點(diǎn)_分,)不處的溫度為攝氏___度，華氏___度。飛機(jī)還需要滑行一段時(shí)刻，在“系好安全帶”指示燈關(guān)閉前，請(qǐng)保持安全帶扣好，不要打開手提電話。下飛機(jī)時(shí)請(qǐng)帶好您的全部手提物品。您的交運(yùn)行李請(qǐng)?jiān)诘竭_(dá)廳領(lǐng)取。（需從本站轉(zhuǎn)乘飛機(jī)去其它地點(diǎn)的旅客，請(qǐng)到候機(jī)廳中轉(zhuǎn)柜臺(tái)辦理。）感謝您選乘中國南方航空公司的航班。（我們再次感謝您在航班延誤時(shí)對(duì)我們工作的理解與配合）。天合聯(lián)盟成員中國南方航空將不斷地努力，為您打造一個(gè)溫馨、和諧的“空中之家”。女士們、先生們，再會(huì)！LadiesandGentlemen,Wehavejustlandedat_____airport.（Thelocaltimeisnow__.）Theoutsidetemperatureis___degreesCelsius,__degreesFahrenheit.Pleaseremainseatedandkeepyourseatbeltsfasteneduntilthe“fastenseatbelt”signhasbeenturnedoff.Whenyoudisembark,pleasetakeallyourbelongings.Yourcheckedbaggagemaybeclaimedinthebaggageclaimarea.(Passengerswithconnectingflights,pleasegotothetransfercounterintheterminal.)ThankyouforchoosingChinaSouthernAirlines，aSkyTeammember.(Onceagain,weapologizeforthedelayofourflight.Thankyouforyourcooperationandunderstanding.)Ithasbeenapleasurelookingafteryouandwehopetoseeyouagain.Thankyou!B國內(nèi)航班中途站落地尊敬的女士們、先生們：歡迎您抵達(dá)本次航班的中途站__機(jī)場，不處的溫度為攝氏__度，華氏__度。飛機(jī)還需要滑行一段時(shí)刻，在“系好安全帶”指示燈關(guān)閉前，請(qǐng)保持安全帶扣好，不要打開手提電話。到達(dá)___的旅客，請(qǐng)帶好您的全部手提物品先下飛機(jī)，下機(jī)時(shí)請(qǐng)預(yù)備好您的登機(jī)牌，以便地面服務(wù)人員核查目的地。您的交運(yùn)行李請(qǐng)?jiān)诘竭_(dá)廳領(lǐng)取。（旅客下機(jī)）：接著前往__的旅客，稍后我們將廣播通知您下飛機(jī)。下機(jī)時(shí)請(qǐng)帶好您的登機(jī)牌，地面工作人員將帶您到候機(jī)廳休息等候。飛機(jī)在那個(gè)地點(diǎn)停留大約__分鐘左右。（您的手提物品能夠放在飛機(jī)上，但貴重物品請(qǐng)您隨身攜帶。）離開座位時(shí)請(qǐng)將您座椅前方口袋內(nèi)的所需物品取出。（旅客不下機(jī)）：接著前往__的旅客，請(qǐng)您在飛機(jī)上休息等候。我們的飛機(jī)在那個(gè)地點(diǎn)大約停留__分鐘。為了您的安全，請(qǐng)不要在機(jī)上任何區(qū)域吸煙。感謝您選乘中國南方航空公司的航班.(我們再次感謝您在航班延誤時(shí)對(duì)我們工作的理解與配合)。天合聯(lián)盟成員中國南方航空將不斷地努力，為您打造一個(gè)溫馨、和諧的“空中之家”。女士們、先生們，再會(huì)！LadiesandGentlemen,Wehavejustlandedat___airport.Theoutsidetemperatureis___degreesCelsius,___degreesFahrenheit.Pleaseremainseateduntilthe“fastenseatbelt”signhasbeenturnedoff.Forpassengersleavingtheaircraftatthisairport,pleasegettheboardingpassreadyforcheckingbyourgroundstaff.whenyoudisembark，pleasetakeallyourbelongings.Yourcheckedbaggagemaybeclaimedinthebaggageclaimarea.（旅客下機(jī)）：Forpassengerscontinuingonto__,whenyoudisembark,pleasetakeyourticketandfollowthegroundstafftoproceedtothewaitinghall.Wewillstayhereforabout__minutes.Thegroundstaffwillcleanupourcabinduringthisperiod,pleasetakeoutallyourbelongingsfromtheseatpocketinfrontofyoubeforeyoudisembark.(Yourhandbaggagemaybeleftonboardbutpleasetakeyourvaluableswithyou.)（旅客不下機(jī)）Forpassengerscontinuingonto__,pleasewaitonboard.Wewillbetakingoffinabout__minutes.Pleasedonotsmokeonboard.(Onceagain,weapologizeforthedelayofourflight).Thankyouforflyingwithus,ithasbeenapleasurelookingafteryouandwehopetoseeyouagain.Thankyou!C國際航班中途站落地尊敬的女士們、先生們：歡迎您抵達(dá)本次航班的中途站__機(jī)場，當(dāng)?shù)貢r(shí)刻是___月__日__點(diǎn)__分。不處的溫度為攝氏__度,華氏__度。飛機(jī)還需要滑行一段時(shí)刻，在“系好安全帶”指示燈關(guān)閉前，請(qǐng)保持安全帶扣好，不要打開手提電話。(國內(nèi))到達(dá)__的旅客，請(qǐng)帶好您的全部手提物品下飛機(jī)。您的交運(yùn)行李請(qǐng)?jiān)诘竭_(dá)廳領(lǐng)取。(國際)到達(dá)__的旅客，請(qǐng)您帶好護(hù)照及全部手提物品到候機(jī)廳辦理出(入)境手續(xù)。您的交運(yùn)行李請(qǐng)?jiān)诘竭_(dá)廳領(lǐng)取。接著前往__的旅客請(qǐng)注意：當(dāng)您下機(jī)時(shí)，請(qǐng)跟隨地面工作人員在本站辦理出（入）境及檢疫手續(xù)。飛機(jī)在那個(gè)地點(diǎn)大約停留___小時(shí)__分。依照___海關(guān)規(guī)定，請(qǐng)將您的全部手提物品帶下飛機(jī)，同意海關(guān)檢查。對(duì)遺留在飛機(jī)上的、未經(jīng)海關(guān)檢查的行李物品，將由海關(guān)人員處理。（交運(yùn)行李的海關(guān)手續(xù)將在__辦理。）（我們將在此更換機(jī)組。）感謝您選乘中國南方航空公司的航班.(我們再次感謝您在航班延誤時(shí)對(duì)我們工作的理解與配合)。天合聯(lián)盟成員中國南方航空將不斷地努力，為您打造一個(gè)溫馨、和諧的“空中之家”。女士們、先生們，再會(huì)！LadiesandGentlemen,Wehavejustlandedat___airport.(Thelocaltimeisnow____.)Theoutsidetemperatureis___degreesCelsius,___degreesFahrenheit.Pleaseremainseateduntilthe“fastenseatbelt”signhasbeenturnedoff.（國內(nèi)）Forpassengersleavingtheaircraftatthisairport,pleasetakeallyourbelongingswhenyoudisembark.Yourcheckedbaggagemaybeclaimedinthebaggageclaimarea.（國際）Forpassengersleavingtheaircraftatthisairport,pleasetakeyourpassportandallyourbelongingstocompleteentry(exit)formalitiesintheterminal..Yourcheckedbaggagemaybeclaimedinthebaggageclaimarea.Forpassengerscontinuingonto__,attentionplease!Wewillstayhereforabout___hour(s).Whenyoudisembark,pleasegetyourtransitcardfromthegroundstaff,andcompleteyourentry(exit)formalitiesandquarantinehere.AccordingtoCustomsregulationsof___,pleasetakeallcarry-onitemswithyouwhenyougothroughCustoms.AnybaggageleftonboardwillbehandledbytheCustoms.（Formalitiesforcheckedbaggagewillbecompletedat_____.）(Yourcrewwillbechanginghere.)(Onceagain,weapologizeforthedelayofourflight.)Thankyouforflyingwithus.Ithasbeenapleasurelookingafteryouandwehopetoseeyouagain.Thankyou!10首爾落地尊敬的女士們、先生們：我們的飛機(jī)差不多降落在首爾仁川國際機(jī)場，當(dāng)?shù)貢r(shí)刻是點(diǎn)分，不處的溫度攝氏___度,華氏___度。飛機(jī)還需要滑行一段時(shí)刻，在“系好安全帶”指示燈關(guān)閉前，請(qǐng)保持安全帶扣好，不要打開手提電話。如有旅客攜帶種子、秧苗、鮮水果和蔬菜、鮮花及球莖等植物，下機(jī)后請(qǐng)向國際植物檢疫部申報(bào)。所有旅客不得攜帶韓國政府規(guī)定的違禁藥品及肉類食品入境。如攜帶一萬美元或以上貨幣，須向海關(guān)申報(bào)。下飛機(jī)時(shí)請(qǐng)帶好您的全部手提物品。交運(yùn)行李請(qǐng)?jiān)诘竭_(dá)廳領(lǐng)取。（需從本站轉(zhuǎn)乘飛機(jī)去其它地點(diǎn)的旅客，請(qǐng)到候機(jī)廳中轉(zhuǎn)柜臺(tái)辦理。）感謝您選乘中國南方航空公司的航班.(我們再次感謝您在航班延誤時(shí)對(duì)我們工作的理解與配合)。天合聯(lián)盟成員中國南方航空將不斷地努力，為您打造一個(gè)溫馨、和諧的“空中之家”。女士們、先生們，再會(huì)！LadiesandGentlemenWelcometoInchonInternationalPleaseremainseateduntilthe“fastenseat”beltsignhasbeenturnedoff.Passengerscarryinganyplantsincludingseeds,seedlings,freshfruits,vegetables,flowersandbulbsarerequiredtodeclarethemwiththeAirportQuarantineOffice.Thosepassengerswhocarrymorethan10ThousandU.S.dollarsorequivalentamountofforeigncurrenciesarerequiredtodeclareitwiththeCustoms.Whenyoudisembark,pleasetakeallyourbelongings.Yourcheckedbaggagemaybeclaimedinthebaggageclaimarea.(Passengerswithconnectingflights,pleasegotothetransfercounterintheterminal.)(Onceagain,weapologizeforthedelayofourflight.Wethankyouforyourcooperationandunderstanding.)ThankyouforchoosingChinaSouthernAirlines(and______Airlines).Ithasbeenapleasurelookingafteryouandwehopetoseeyouagain.Thankyou!二、常用廣播詞1登機(jī)廣播尊敬的女士們、先生們：歡迎您乘坐天合聯(lián)盟成員中國南方航空公司航班。當(dāng)您進(jìn)入客艙后，請(qǐng)留意行李架邊緣的座位號(hào)碼，對(duì)號(hào)入座。您的手提行李能夠放在行李架內(nèi)或座椅下方。請(qǐng)保持過道及緊急出口通暢。感謝！LadiesandGentlemen,WelcomeaboardChinaSouthernAirlines，aSkyTeammemberflight.Yourseatnumberisindicatedontheedgeoftheoverheadbins.Pleaseputyourcarry-onbaggageintheoverheadbinorundertheseatinfrontofyou.Wewishyouapleasantjourney!Thankyou!2國際遠(yuǎn)程第二餐廣播女士們、先生們：我們的飛機(jī)還有___小時(shí)___分鐘到達(dá)___機(jī)場，現(xiàn)在我們將為您提供正餐/點(diǎn)心餐服務(wù)，需要用餐的旅客請(qǐng)您放好小桌板，并調(diào)直坐椅靠背以方便后排旅客用餐。感謝！LadiesandGentlemen,Wewillbelandingat____airportin___hour(s)___minutes.Wewillbeservingyoumealwithbeverages.Fortheconvenienceofthepassengerseatedbehindyou,pleasereturnyourseatbacktotheuprightposition.Thankyou!3航班長時(shí)刻延誤女士們、先生們：現(xiàn)在是（主任）乘務(wù)長廣播。今天我們的航班由于（天氣不符合飛行標(biāo)準(zhǔn)/航空管制/機(jī)械故障/個(gè)不旅客）緣故造成了延誤，您急切的心情我們特不理解，然而，當(dāng)安全和正點(diǎn)不能兼顧時(shí)，我們的首要責(zé)任是確保旅客安全。您的耐心等候和積極配合是對(duì)我們工作的巨大支持。感謝！LadiesandGentlemen,Thisisyour(chief)purserspeaking.Weareverysorryforthedelayofourflightdueto_____(badweatherconditions/airtrafficcontrol/mechanicaltrouble/passengerlatearrival).Becauseyoursafetyisourprimaryconcern,safetyfirstisourguideline.Wethankyouforyourkindunderstanding,patienceandcooperation..4顛簸A輕度顛簸女士們、先生們：我們的飛機(jī)受氣流阻礙有些顛簸，請(qǐng)您坐好，系好安全帶。洗手間暫停使用。（正在用餐的旅客，請(qǐng)當(dāng)心餐飲燙傷或弄臟衣物。）感謝！LadiesandGentlemen,Ouraircraftisexperiencingsometurbulence.Pleasebeseated,fastenyourseatbelt.Donotusethelavatories.（Pleasewatchoutwhiletakingyourmeals.）Thankyou!B中度顛簸女士們、先生們：我們的飛機(jī)正經(jīng)歷較強(qiáng)烈的的顛簸(接到機(jī)長通知，大約在___分鐘后，我們的飛機(jī)將通過一段氣流不穩(wěn)定區(qū)，會(huì)有持續(xù)的較強(qiáng)烈顛簸)。請(qǐng)您坐好，系好安全帶，洗手間暫停使用。正在用餐的旅客，請(qǐng)當(dāng)心餐飲弄臟衣物。同時(shí)，我們順延客艙服務(wù)，請(qǐng)您諒解。感謝！LadiesandGentlemen,Ouraircraftisnowexperiencingsomemoderateturbulence,anditwilllastforsometime.（Thecaptainhasinformedusthatwewillpassthroughanareaofroughairin____minutes,themoderateturbulencewilllastfor__minutes.）Pleasebeseated,fastenyourseatbelt.Donotusethelavatories.Pleasewatchoutwhiletakingmeals.Cabinservicewillbesuspendedforamoment.Thankyou!5明珠俱樂部會(huì)員招募廣播詞尊敬的女士們、先生們：我們誠意邀請(qǐng)您加入南航的常旅客獎(jiǎng)勵(lì)打算——南航明珠俱樂部。在天合聯(lián)盟全球航線網(wǎng)絡(luò)內(nèi)旅行時(shí)，明珠會(huì)員將可獲得豐厚的里程獎(jiǎng)勵(lì)，實(shí)現(xiàn)您與家人自由飛行的夢想。南航明珠金卡會(huì)員更可進(jìn)入天合聯(lián)盟全球400多間貴賓休息室侯機(jī)休息，以及享受行李優(yōu)先、登機(jī)優(yōu)先等眾多尊貴的精英級(jí)會(huì)員服務(wù)。您所乘坐的本次航班將可按規(guī)定獲得相應(yīng)比例的里程累積。歡迎您向我們的乘務(wù)人員索取《入會(huì)申請(qǐng)表》，開始您的明珠收獲之旅！LadiesandGentlemen,YouarewarmlywelcometojoinChinaSouthernSkyPearlClub-ourFrequentFlyerProgram.FlyingwithinSkyTeamglobalnetwork,theSkyPearlClubmemberscaneasilyearnmileageandredeemfreeairtravelswithyourfamilyandfriends.TheSkyPearlGoldCardmemberscanadditionallyenjoyaccesstoover400SkyTeamloungesworldwide.MoreElitebenefitslikePriorityBaggageHandlingandPriorityBoardingarewaitingforyoutoexperience.Theflightyouaretakingcouldbecreditedaccordingly.PleasefeelfreetoaskfortheApplicationFormfromourcabinattendants.StartyourrewardingtravelnowwithourSkyPearlClub!Thankyou!6機(jī)上免稅品銷售尊敬的女士們、先生們：我們將進(jìn)行機(jī)上免稅品銷售，有關(guān)產(chǎn)品介紹，請(qǐng)參閱座椅前方口袋里的購物指南書。為了方便您購物，我們能夠同意現(xiàn)金和國際信用卡。轉(zhuǎn)機(jī)的旅客在購買液體類物品時(shí)，將受到《禁止攜帶液體類物品乘坐飛機(jī)的規(guī)定》的限制。如有疑問，請(qǐng)咨詢乘務(wù)員。感謝！LadiesandGentlemen,Wewillstartourin-flightsalesservice.ForthepassengersinterestedinpurchasingDutyFreeitems,productsinformationcanbefoundintheDutyFreeCatalogintheseatpocketinfrontofyou.WeacceptmajorInternationalcreditcardsandcash.FortheinformationofthePassengerstransferringtootherflights,safetyregulationsforbidcarryingliquiditemsonboard.Pleasecontactyourflightattendantsfordetailedinformation.Thankyou!7填寫入境卡尊敬的女士們、先生們：現(xiàn)在我們?yōu)槟峁┥陥?bào)單和入境卡服務(wù)，有需要協(xié)助的旅客，請(qǐng)咨詢客艙乘務(wù)員。落地后，請(qǐng)將填好的表格交給海關(guān)和移民局工作人員。感謝！LadiesandGentlemen,WewillofferyouentryformsforCustoms,ImmigrationandQuarantine.Ifyouneedanyassistance,pleasecontacttheflightattendant.PleasehandinallentryformstotheCustoms,ImmigrationandQuarantineofficersafterlanding.Thankyou!8夜間飛行尊敬的女士們、先生們：我們將調(diào)暗客艙燈光以便您在旅途中得到良好的休息。乘務(wù)員將協(xié)助需要閱讀的旅客打開閱讀燈。我們再次提醒您，在飛行全程中請(qǐng)系好安全帶。感謝！LadiesandGentlemen,Toensureagoodrestforyou,wewillbedimmingthecabinlights.Thecabinattendantswillturnonthereadinglightsforthepassengerswhowishtoread.Becauseyoursafetyisourprimaryconcern,westronglyrecommendyoukeepyourseatbeltfastenedthroughouttheflight.Thankyou!9各國檢疫規(guī)定尊敬的女士們、先生們：依照___（國）檢疫規(guī)定，在___入境的旅客不能隨身攜帶新奇水果，肉類，植物及鮮花等。假如您已帶上飛機(jī)，請(qǐng)您在著陸前處理完，或交給乘務(wù)員處理。感謝！LadiesandGentlemen,Accordingtothe_____quarantineregulations,passengersmaynotbringinfreshfruits,cutflowers,plantsormeatproducts.Passengerswhoareinpossessionofsuchitemsarekindlyrequestedtodisposeofthemorpresentthemtoanyflightattendantbeforelanding.Thankyou!10噴灑藥物尊敬的女士們、先生們：依照___政府的檢疫規(guī)定，所有來自國外的飛機(jī)在抵港之前，必須在客艙內(nèi)噴灑防蟲劑。假如您對(duì)噴灑藥物有過敏反應(yīng)，請(qǐng)您在噴藥時(shí)用手絹捂住口鼻。感謝您的合作！LadiesandGentlemen,Accordingtothequarantineregulationsof_____government,wewillbesprayingthecabinagainstinsects’infestation.Ifyouaresensitivetothisnon-toxicspray,werecommendthatyouplaceahandkerchiefornapkinoveryournoseandmouthduri