酒店英語課件-入住和抱怨Check-in-and-complain-詳細(xì)課件專用

酒店英語課件---入住和抱怨Check-in-and-complain--詳細(xì)課件專用第一頁，共21頁。Unit3Reception第二頁，共21頁。第三頁，共21頁。第四頁，共21頁。第五頁，共21頁。ReceptionandCheck-inTeachingObjectives:1.Tohelpthestudentsmasterusefulexpressionsandsentencesofbeingareceptionist.2.ToLearnwhatareceptionistshoulddowhentheguestscheckin.3.Tohelpthemmakesimilardialogues.第六頁，共21頁。

Basicprocedureofcheck-in:GreetingsCheckthereservationlistFillintheregistrationformCheckthedocumentsAssignroomsEnsurewaysofpayingIssuetheroomkey第七頁，共21頁。RegistrationForms:RegistrationFormofResidenceforDomesticGuestsRegistrationFormofTemporaryResidenceforVisitorsRegistrationFormofResidenceforGroup第八頁，共21頁。姓名FullName房號RoomNO.國籍Nationality性別Gender出生日期DateofBirth職業(yè)Occupation簽證或旅行號碼VisaorTravelDocumentNo.有效期限D(zhuǎn)ateofValidity停留事由ObjectofStay入境日期DateofEntry何處來何處去Wherefrom&to到達(dá)日期ArrivalDate接待單位Receivedby退房日期DepartureDate住址Address住客簽名GuestSignature結(jié)算方式ONCHECKINGOUTMYACCOUNTWILLBESETTLEDBY

□現(xiàn)金Cash□信用卡CreditCard

□旅行社TravelAgency注意事項PLEASENOTECheck-outTIMEIS12:00noonRoomratedoesnotincludebeverageinyourroom.第九頁，共21頁。Languagepoints:1.walk-inguest沒有預(yù)訂的客人,散客2.deposit儲蓄,存款我想存款,請給我辦理一下。I'dliketomakeadepositplease.訂金;押金,保證金旅館規(guī)定凡預(yù)訂房間都要先付訂金。Thehotelrequiresadepositforall

advance

bookings.第十頁，共21頁。3.in/underthenameof

adv.以…的名義,憑我代表總統(tǒng)前來迎接你。IgreetyouinthenameofthePresident.4.lookthrough粗略地翻閱;細(xì)審…他早飯前通常瀏覽幾份報紙。Helooksthroughseveralnewspapersbeforebreakfast.在交作業(yè)之前一定要仔細(xì)檢查.Alwayslookyourworkthroughbeforehandingitin.第十一頁，共21頁。5.fillin&fillout填寫,填補Youneedtofillineachblanktillyoufillouttheform.6.inadvance預(yù)先,事先一切都是預(yù)先安排好的。

Everythingwasfixedinadvance.第十二頁，共21頁。ClassroomActivitiesActivityICompletethefollowingdialogues.(MaryBrowncomestocheckinatthehotelreception)desk.M=MaryBrownR=ReceptionistR:Goodafternoon,Miss.Welcometoourhotel.M:Goodafternoon.(我在你們酒店訂了一個單人房間)

Ihavebookedasingleroominyourhotel.R:What’syourname,please?M:MaryBrown.R:(請問您是從哪兒來的?)

Wouldyoupleasetellmewhereyouarefrom?M:I’mfromAmerica.R:Letmecheck.(哦,有了.您的房號是321,這是您的房卡和鑰匙)

Oh,hereitis.Yourroomnumberis321.hereisyourroomcardandkey.第十三頁，共21頁。M:OK.R:(請把護照給我,并填寫這份旅客登記表好嗎?)

Wouldyoupleasegivemeyourpassportandfillinthisregistrationform?M:OK…Hereyouare.R:(讓我看一下，請您填上護照號碼并簽名）

Letmesee.Pleasefillinyourpassportnumberandsignyourname.M:Oh,yes.Isthatall?R:Yes,that’sall.Thankyou.第十四頁，共21頁。ActivityIIPutthefollowingintoEnglishorally.您好。您要辦理入住手續(xù)嗎？Wouldyouliketocheckin?請問有預(yù)訂嗎？Haveyoumadeareservation?我們有您的預(yù)訂。你要的是商務(wù)單人間，對嗎？Wehaveareservationforyou.Youhavebookedabusinesssingle

room,right?填好了，你看行嗎？Ihavefinished.Isthisallright?我看一下，哦，姓名、地址、國籍、護照號碼、簽名。Letmesee.Name,address,nationality,passportnumberandsignature.請慢走，希望您在我們飯店住得愉快。Pleasetakeyourway.Wehopeyouwillhaveagoodstayinourhotel.第十五頁，共21頁。ActivityIIIRole-play.

AguestcomesuptotheReceptionDesk.Hebookedasingleroomfortwonightstwoweeksago.Hewantstocheckin.Thereceptionistchecksthereservationcardandaskstheguesttofillintheregistrationform.第十六頁，共21頁。Givethetermsorphrases.1.passport2.deposit3.receptionist4.checkout5.visa6.signature7.IDcard8.roomcard9.departuredate10.destination第十七頁，共21頁。Unit4

Complaint

第十八頁，共21頁。LearningObjective:Youareexpecte