上海工程技術(shù)大學(xué)-管理信息系統(tǒng)理論與應(yīng)用判斷選擇

上海工程技術(shù)大學(xué)-管理信息系統(tǒng)理論與應(yīng)用判斷選擇Chapter1True-FalseQuestions1.Developinganewproduct,fulfillinganorder,orhiringanewemployeeareexamplesofbusinessprocesses. T2.Thedimensionsofinformationsystemsaremanagement,organizations,andinformationtechnology. T3.Therearefourmajorbusinessfunctions:Salesandmarketing;manufacturingandproduction;financeandaccounting;andinformationtechnology. F4.Inthebehavioralapproachtoinformationsystems,technologyisignoredinfavorofunderstandingthepsychological,social,andeconomicimpactsofsystems. F5.Abusinessmodeldescribeshowacompanyproduces,delivers,andsellsaproductorservicetocreatewealth. TMultiple-ChoiceQuestions1.Thesiximportantbusinessobjectivesofinformationtechnologyarenewproducts,services,andbusinessmodels;customerandsupplierintimacy;survival;competitiveadvantage;operationalexcellence;and:Ba. improvedflexibility.b. improveddecisionmaking.c. improvedbusinesspractices.d. improvedefficiency. 2.Aninformationsystemcanbedefinedtechnicallyasasetofinterrelatedcomponentsthatcollect,process,store,anddistributeinformationtosupport:Aa. decisionmakingandcontrolinanorganization.b. communicationsanddataflow.c. managersanalyzingtheorganization’srawdata.d. thecreationofnewproductsandservices. 3.Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare:Ca. informationretrieval,research,andanalysis.b. input,output,andfeedback.c. input,processing,andoutput.d. dataanalysis,processing,andfeedback. 4.Theaveragenumberofticketssolddailyonlineisanexampleof:Ca. input.b. rawdata.c. meaningfulinformation.d. feedback. 1.Identifyingcustomersisaresponsibilityofthe______D___function.a. financeandaccounting.b. Humanresources.c. Manufacturingandproduction.d. Salesandmarketing. 2.Whichtypeofsystemwouldyouusetodeterminewhattrendsinyoursupplier’sindustrywillaffectyourfirmthemostinfiveyears?Aa. ESSb. TPSc. MISd. DSS 3.E-governmentreferstotheapplicationof____A_____todigitallyenablegovernmentandpublicsectoragencies’relationshipwithcitizens,businesses,andotherarmsofgovernment.a. theInternetandnetworkingtechnologiesb. e-commercec. e-businessd. Anycomputerizedtechnology 4._B________systemcollectsdatafromvariouskeybusinessprocessesandstoresthedatainasingle,comprehensivedatarepository,usablebyotherpartsofthebusiness.a. transactionb. enterprisec. automaticreportingd. managementinformation 5.Theterm“managementinformationsystems”designatesaspecificcategoryofinformationsystemsserving:Da. integrateddataprocessingthroughoutthefirm.b. transactionprocessreporting.c. employeeswithonlineaccesstohistoricalrecords.d. middlemanagementfunctions. Chapter3True-FalseQuestions1.Fromthepointofviewofeconomics,informationsystemstechnologycanbeviewedasafactorofproductionthatcanbesubstitutedfortraditionalcapitalandlabor. T2.Stronglinkagestocustomersandsuppliersdecreaseswitchingcosts. F3.Inthevaluechainmodel,primaryactivitiesaremostdirectlyrelatedtotheproductionanddistributionofthefirm’sproductsandservicesthatcreatevalueforthecustomer. T4.Inthestrategyofproductdifferentiation,informationsystemsareusedtoenablenewproductsandservices. T5.Inademonstrationofnetworkeconomics,themorepeoplethatuseAdobesoftwareandrelatedproducts,thegreaterthevalueofthesoftware. TMultiple-ChoiceQuestions1.WhichofthefollowingwouldNOTbeconsideredadisruptivetechnology?Aa. Instantmessaging.b. e-mail.c. Internettelephony.d. PCs. 2.Accordingtoagencytheory,thefirmisviewedasa(n):Da. unified,profit-maximizingentity.b. taskforceorganizationthatmustrespondtorapidlychangingenvironments.c. entrepreneurialendeavor.d. “Nexusofcontracts”amongself-interestedindividuals. 3.WhichofthefollowingisNOToneofthecompetitiveforces?CSuppliersOthercompetitorsExternalenvironmentCustomers 4.Aninformationsystemcanenableacompanytofocusonamarketnichethrough:Da. complextrendforecasting.b. tailoringproductstotheclient.c. intensiveproducttrendanalysis.d. intensivecustomerdataanalysis. 5.AllofthefollowingaremajorfeaturesoforganizationsthatimpacttheuseofinformationsystemsEXCEPTfor:Da.businessprocesses.b.environments.c.goals.d.agencycosts. Chapter4True-FalseQuestions1.Privacyistherighttobeleftalonewhenyouwanttobe,withoutsurveillanceorinterferencefromotherindividualsororganizations. T2.Thelaststepinanalyzinganethicalissueshouldbetoidentifythestakeholderspeoplewhohaveavestedinterestintheoutcomeofthedecision. F3.AcookieisasmallfilecontaininginformationaboutyouandyourWebactivitiesthatisdepositedonyourharddiskbyaWebsite. T4.Accordingtothecourts,inthecreationofuniquesoftware,similarconcepts,generalfunctionalfeatures,andevencolorsareprotectablebycopyrightlaw. F5.Spywareissoftwarethatcomeshiddeninfreedownloadablesoftwareandcantrackyouronlinemovements. TMultiple-ChoiceQuestions1.Whichofthefollowingbestdescribeshownewinformationsystemsresultinlegalgrayareas?Ba.Theyworkwithnetworked,electronicdata,whicharemoredifficulttocontrolthaninformationstoredmanually.b.Theyresultinnewsituationsthatarenotcoveredbyoldlaws.c.Theyareimplementedbytechniciansratherthanmanagers.d.Theyarecreatedfromsetsoflogicalandtechnologicalrulesratherthansocialororganizationalmores 2.Intheinformationage,theobligationsthatindividualsandorganizationshaveconcerningrightstointellectualpropertyfallwithinthemoraldimensionof:Apropertyrightsandobligations.systemquality.accountabilityandrmationrightsandobligations. 3.Thefeatureofpoliticalsystemsinwhichabodyoflawsisinplacethatpermitsindividualstorecoverthedamagesdonetothembyotheractors,systems,ororganizationsisreferredtoas:Daccountability.responsibility.dueprocess.liability. 4.Acolleagueofyoursfrequentlytakessmallamountsofofficesupplies,notingthatthelosstothecompanyisminimal.Youcounterthatifeveryoneweretotaketheofficesupplies,thelosswouldnolongerbeminimal.Yourrationaleexpresseswhichhistoricalethicalprinciple?Kant’sCategoricalImperativeATheGoldenRuleDescartes’RuleofChangeThe“Nofreelunch”rule 5.ImmanuelKant’sCategoricalImperativestatesthat:Difanactioncannotbetakenrepeatedly,thenitisnotrighttobetakenatanytime.oneshouldtaketheactionthatproducestheleastharmorincurstheleastcost.onecanputvaluesinrankorderandunderstandtheconsequencesofvariouscoursesofaction.ifanactionisnotrightforeveryonetotake,itisnotrightforanyonetotake. Chapter9True-FalseQuestions1.Enterprisesystemsaredesignedprimarilytoallowcommunicationbetweenanorganizationandoutsidepartnersandsuppliers. F2.Thebullwhipeffectisthedistortionofinformationaboutthedemandforaproductasitpassesfromoneentitytothenextacrossthesupplychain. T3.Inapull-basedmodel,productionmasterschedulesarebasedonforecastsofdemandforproducts. F4.YouwouldexpecttofindPRMandERMmodulesinthemostcomprehensiveCRMsoftwarepackages. T5.Companiescanuseconfigurationtablesprovidedbytheenterprisesoftwaretotailoraparticularaspectofthesystemtothewayitdoesbusiness. TMultiple-ChoiceQuestions1.Asuiteofintegratedsoftwaremodulesforfinanceandaccounting,humanresources,manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiplefunctionsandbusinessprocessesbestdescribes:Ba. SCMsoftware.b. ERPsystems.c. ERMsoftware.d. CRMmodules. 2.Inordertoachievemaximumbenefitfromanenterprisesoftwarepackage,abusiness:Ccustomizesthesoftwaretomatchallofitsbusinessprocesses.usesonlytheprocessesinthesoftwarethatmatchitsownprocesses.changesthewayitworkstomatchthesoftware’sbusinessprocesses.selectsonlythesoftwarethatbestmatchesitsexistingbusinessprocesses. 3.Anetworkoforganizationsandbusinessprocessesforprocuringrawmaterials,transformingthesematerialsintointermediateandfinishedproducts,anddistributingthefinishedproductstocustomersiscalleda:Ca. distributionchannel.b. supplychain.c. valuechain.d. marketingchain. 4.Enterprisesoftwareisbuiltaroundthousandsofpredefinedbusinessprocessesthatreflect:a. thefirm’sorganization.Db. industrygoals.c. bestpractices.d. Cuttingedgeworkflowanalyses. 5.Youhavebeenaskedtoimplemententerprisesoftwareforamanufacturerofkitchenappliances.Whatisthefirststepyoushouldtake?Aa. Selectthefunctionsofthesystemyouwishtouse.b. Mapthecompany’sbusinessprocessestothesoftware’sbusinessprocesses.c. Mapthesoftware’sbusinessprocessestothecompany’sbusinessprocesses.d. Selectthebusinessprocessesyouwishtoautomate.Chapter10True-FalseQuestions1.E-commercereferstotheuseofanynetworkingtechnologiestotransactbusiness. F2.TheInternetshrinksinformationasymmetry. T3.Disintermediationprovidesmajorbenefitstothedistributor. F4.Netmarketplacesmayeithersupportcontractualpurchasingbasedonlong-termrelationshipswithdesignatedsuppliersorshort-termspotpurchasing. T5.Ingeneral,thecostofhardware,software,andtelecommunicationsforbuildingandoperatingaWebsitehasfallenbyover50percentsince2000. TMultiple-ChoiceQuestions1.Theeffortrequiredtolocateasuitableproductiscalled:Bpricediscrimination.searchcosts.menucosts.shoppingcosts. 2.WhichofthefollowingbusinessesutilizesthecontentproviderInternetbusinessmodel?Ca. Ab. eBc. CNN.comd. M 3.Sellingthesamegoodstodifferenttargetedgroupsatdifferentpricesiscalled:Dcostcustomization.costopacity.pricegouging.pricediscrimination. 4.InwhichofthefollowingrevenuemodelsdoesaWebsitechargeafeeforaccesstosomeorallofitsofferingsonacontinual,regularbasis?Aa. subscription.b. free/freemium.c. transactionfee.d. sales.5.Yourcompanyprovidesonlinetaxpreparationsoftware.Userscandownloadformsandreadtipsonlinewithoutpaying,butafeeischargedforusingtheadvancedtaxformmanagementservices.Thisisanexampleofwhichtypeofrevenuemodel?Da. subscription.b. affiliate.c. transactionfee.d. free/freemium.Chapter11Multiple-ChoiceQuestions1.Theflowofeventsortransactionscapturedbyanorganization’ssystemdescribes:Ba. information.b. data.c. wisdom.d. knowledge. 2.Expertiseandexperienceoforganizationalmembersthathasnotbeenformallydocumentedbestdescribes:Da. wisdom.b. information.c. data.d. tacitknowledge. 3.Asystemfororganizingformaldocumentsandreportsinarepositorywhereitcanbeaccessedthroughouttheorganizationbestdescribes:Ca. databasemanagementsystem.b. expertsystem.c. structuredknowledgesystem.d. neuralnetwork. Chapter12True-FalseQuestions1.Unstructureddecisionsarenovelandnonroutine,andthereisnowell-understoodoragreed-onprocedureformakingthem. T2.Theclassicalmodelofmanagementdoesnotaddresswhatexactlymanagersdowhentheyplan,decidethings,andcontroltheworkofothers. T3.MIStypicallyproducefixed,regularlyscheduledreportsbasedondataextractedandsummarizedfromthefirm’sunderlyingtransactionprocessingsystems. T4.Theintelligencephaseofdecisionmakingconsistsofdiscovering,identifying,andunderstandingtheproblemsoccurringintheorganization. T5.Withanenvironmentalscanningfacility,ESSareabletodetectsignalsofproblemsintheorganizationalenvironmentthatindicatestrategicthreatsandopportunities TMultiple-ChoiceQuestions1.Whichtypeofdecisionismoreprevalentatlowerorganizationallevels?CProceduralUnstructuredStructuredSemistructured 2.Simon’sdescriptionofdecisionmakingconsistsoffourstages:Ca. planning,financing,implementation,andmaintenance.b. planning,design,implementation,andmaintenance.c. intelligence,design,choice,andimplementation.d. intelligence,design,financing,andimplementation. 3.Mintzberg’sclassificationofmanagerialrolesdefinesthreemaincategories:Aa. interpersonal,informational,anddecisional.b. symbolic,decisional,andinterpersonal.c. symbolic,interpersonal,andtechnical.d. technical,interpersonal,andinformational. 4.ThecomponentsofaDSSarethe:Da. internalcorporatedatabase,externaldatasources,andanalysistools.b. datavisualizationtools,software,andgraphicscapabilities.c. database,graphicscapabilities,andanalysistools.d. database,softwaresystem,anduserinterface. 5.Awell-designedESSwillallowmanagementto:Da. havegreaterspanofcontrol.b. allowlowerlevelsofmanagementgreatercontrol.c. lessentheneedtoreviewlowerlevelsofoperation.d. alloftheabove. Chapter13True-FalseQuestions1.ThemostcommonformofIT-enabledorganizationalchangeisautomation. T2.Thoroughtestingisnotrequiredif,duringtheprogrammingstage,thedesigndocumentsaresufficientlydetailed. F3.Prototypingismoreiterativethantheconventionallifecycle. T4.Aproblemwithprototypingisthatthesystemsconstructedusingthismethodmaynotbeabletohandlelargequantitiesofdatainaproductionenvironment. T5.Adataflowdiagramoffersalogicalandgraphicalmodelofinformationflow,partitioningasystemintomodulesthatshowmanageablelevelsofdetail. TMultiple-ChoiceQuestions1.ThefourkindsofstructuralorganizationalchangeenabledbyITare:Ba. rationalization,automation,reengineering,andredesigningb. rationalization,automation,reengineering,andparadigmshiftc. automation,rationalization,restructuring,andreengineeringd. automation,restructuring,reengineering,andparadigmshift. 2.Automation:Ba. maychangetheentirenatureofthebusiness.b. businessprocessesareanalyzed,streamlined,andreorganizedtocutwasteandeliminaterepetitive,paper-intensivetasks.c. standardoperatingproceduresarestreamlinedtoremovebottlenecks.d. assistsemployeeswithperformingtheirtasksmoreefficiently. 3.Enablingorganizationstomakecontinualimprovementstomanybusinessprocessesandtouseprocessesasthefundamentalbuildingblocksofcorporateinformationsystemsisthegoalof:Aa. BPM.b. BPR.c. Reengineering.c. Workflowmanagement. 4.Whichprocessdevelopsadetaileddescriptionofthefunctionsthatanewinformationsystemmustperform?Ba. Feasibilitystudyb. Requirementsanalysisc. Systemsdesignd. Testplandevelopment 5.Systemsdesign:Ba. describeswhatasystemshoulddotomeetinformationrequirements.b. showshowthenewsystemwillfulfilltheinformationrequirements.c. alwaystriestoincreaseprecision.d. includesthetestingphases. 6.Unittesting:Ca. includesallthepreparationsfortheseriesofteststobeperformedonthesystem.b. teststhefunctioningofthesystemasawholeinordertodetermineifdiscretemoduleswillfunctiontogetherasplanned.c. testseachprogramseparately.d. providesthefinalcertificationthatthesystemisreadytobeusedinaproductionsetting.Chapter14True-FalseQuestions1.Aninformationsystemsplancontainsastatementofcorporategoalsandspecifieshowinformationtechnologywillsupporttheattainmentofthosegoals. T2.Theinformationsystemssteeringcommitteeiscomposedofinformationsystemsmanagersandend-usermanagersresponsibleforoverseeingseveralspecificinformationsystemsprojects. F3.Thelargerthesystemsproject,themorerisktheprojectrunsintermsofbeingcompletedontime,withinbudget.andaccordingtoprojectrequirements. T4.Intangiblebenefitscannotbeimmediatelyquantifiedbutmayleadtoquantifiablegainsinthelongrun. T5.Projectmanagementactivitiesincludeplanningwork,asse