2023年英語專業(yè)四級考試真題

2023年英語專業(yè)四級考試真題

QUESTIONBOOKLETTESTFORENGLISHMAJORS(2023)-GRADEFOUR-TIMELIMIT:135MINPART

IDICTATION[15MIN]

Listentothefollowingpassage.Altogetherthepassagewillbereadtoyoufour

times.Duringthefirstreading,whichwillbedoneatnormalspeed,listenandtry

tounderstandthemeaning.Forthesecondandthirdreadings,thepassagewillbe

readsentencebysentence,orphrasebyphrase,withintervalsof15seconds.The

lastreadingwillbedoneatnormalspeedagainandduringthistimeyoushouldcheck

yourwork.Youwillthenbegiven2minutestocheckthroughyourworkoncemore.

PleasewritethewholepassageonANSWERSHEETONE.

PARTIILISTENINGCOMPREHENSION[20MIN]

InSectionsABandCyouwillheareverythingONCEONLY.Listencarefullyandthen

answerthequestionsthatfollow.MarkthecorrectanswertoeachquestiononAnswer

SheetTwo.

SECTIONACONVERSATIONS

Inthissectionyouwillhearseveralconversations.Listentotheconversations

carefullyandthenanswerthequestionsthatfollow.

Questions1to3arebasedonthefollowingconversation.Attheendofthe

conversation,youwillbegiven15secondstoanswerthequestions.Now,listento

theconversation.

1.Markisunhappybecauseof

A.hisChemistryhomework.B.agirlinhisclass.

C.Linda'swords.D.Fridaynight/sparty.

2.WhichofthefollowingisCORRECT?

A.LindaisJane,sfriend.B.MarkisJane*sboyfriend.

C.JohnisJane，sboyfriend.D.MarkandJohnaregoodfriends.

3.DidMarkeventuallytakeLinda'sadvice?

A.No.B.Partly.C.Completely.D.Notmentioned.

Questions4to7arebasedonthefollowingconversation.Attheendofthe

conversation,youwillbegiven20secondstoanswerthequestions.Now,listento

theconversation.

4Aboutthescratchontheproduct,theshopassistantthinksthat

Athecustomermadeithimself.B.therewasdefinitelynotonethen,

Cthecustomershouldhavechecked.D.thecustomerwasmakingtrouble.

5Thecustomerwaswhentoldhemightnothaveworntheheadphonesproperly,

AannoyedB.surprisedC.indifferentD.worried

6Howmanycomplaintsdidthecustomermakeabouttheproductaltogether?

AFive.B.Four.C.Three.D.Two.

7Theshopcouldexchangetheproductifthecustomer

Amakesnomorecomplaints.B.canproducethereceipt,

Cisstillunhappywithit.D.bringsitbackwithinaweek.

Questions8to10arebasedonthefollowingconversation.Attheendofthe

conversation,youwillbegiven15secondstoanswerthequestions.Now,listento

theconversation.

8.JoeSmithtelephonedVictoriafor

A.themenu.B.theplace.C.thereception.D.thecampaign.

9.Whenwillthelunchbeheld?

A.Fridaynextweek.B.Thursdaynextweek.

C.April30th.D.Thisweek.

10.AllthefollowinginformationisnewtoVictoriaEXCEPT

A.howmanypeopletoattendit.B.whytoholdit.

C.wheretoholdit.D.whattocook.

SECTIONBPASSAGES

Inthissection,youwillhearseveralpassages.Listentothepassagescarefully

andthen

answerthequestionsthatfollow.

Questions11to13arebasedonthefollowingpassage.,4ttheendofthepassage,

youwillbegiven15secondstoanswerthequestions.Now,listentothepassage.

11.PeoplechooseLondonforpost-Christmasshoppingbecause

A.shopsopenearlyinthemorning.

B.shopsstayopenforlongerhours.

C.theycanbuyreallycheapthings.

D.theycanshopwiththeirfriends.

12.Welearnfromthepassagethat

A.peopleareverykeenonsales.

B.post-Christmassalesstartat3:30am.

C.post-Christmassaleslastforaday.

D.salesincludeonlyafewitems.

13.WhichofthefollowingisNOTmentionedinthepassage?

A.SomepeoplebuyChristmaspresentsinthesales.

B.Somepeopleshoponlineduringthesales.

C.SomepeoplebuypresentsfornextChristmas.

D.Onlineretailersofferbetterpost-Christmassales.

Questions14to17arebasedonthefollowingpassage.Attheendofthepassage,

youwillbegiven20secondstoanswerthequestions.Now,listentothepassage.

14.Ballroomdancingusedtobeassociatedwith

A.TVshows.B.oldpeople.

C.celebrities.D.professionaldancers.

15.Accordingtothepassage,recentpopularityofballroomdancingistheresult

of

A.theparticipationofcelebrities.

B.thedesigningofcolourfulcostumes.

C.thebenefitsitbrings.

D.aTVprogramme.

16.WhichofthefollowingisNOTmentionedabouttheTVshow?

A.Performershavetobeformallydressedontheshow.

B.Eachprofessionaldancerdanceswithacelebrity.

C.Peopleontheshowperformadifferentdanceeveryweek.

D.Theshowrunsforaboutfourmonths.

17.Accordingtothepassage,theTVshowhasthegreatestimpacton

A.oldpeople.B.middle-agedpeople.

C.kidsandyoungpeople.D.alloftheabove.

Questions18to20arebasedonthefollowingpassage.Attheendofthepassage,

youwillbegiven15secondstoanswerthequestions.Now,listentothepassage.

18.AccordingtoNewZealand，srulesaboutnamingchildren,whichofthefollowing

namesis

NOTacceptable?

A.Spiderman.B.Gandalf.C.2win.D.Arsenal.

19.Accordingtothepassage,unusualnamescomefrom

A.popularculture.B.parents，invention.

C.sports.D.alloftheabove.

20.AllofthefollowingcountrieshavestrictrulesaboutnamingchildrenEXCEPT

A.Algeria.B.Germany.C.Japan.D.Argentina.

ECT10NCNEWSBROADCAST

Inthissection,youwillhearseveralnewsitems.Listentothemcarefullyandthen

answerthequestionsthatfollow.

Questions21to23arebasedonthefollowingnews.Attheendofthenewsitem,

youwillbegiven15secondstoanswerthequestions.Now.listentothenews.

21.WhywerethefishingcrewstrandedonOct.10th?

A.Theywenttoaremotearea.

B.Theirfishingboatscollided.

C.Theytriedtorepairtheirboats.

D.Theydecidedtostayintheboats.

22.Howdidtheysurviveduringthosethreemonths?

A.Onsuppliestheybroughtwiththem.

B.Onsuppliessenttothembyrescueteams.

C.Onsuppliesleftatthemilitarybase.

D.Notmentionedinthepassage.

23.Howwerethecrewrescuedeventually?

A.Byhelicopter.B.Byboat.C.Byradiocontact.D.Byasearchteam.

Questions24and25arebasedonthefollowingnews.Attheendofthenewsitem,

youwillbegiven10secondstoanswerthequestions.Now,listentothenews.

24.JuanCarloshasbeenKingofSpain

A.since1981.B.for32years.C.for70years.D.for17years.

25.Whatisthenewsitemmainlyabout?

A.TheKing，sbirthday.B.Thestabilityofthemonarchy.

C.Criticismfromboththeleftandtheright.D.TheKing5spublicdefenceofhis

reign.

Questions26and27arebasedonthefollowingnews.Attheendofthenewsitem,

youwillbegiven10secondstoanswerthequestions.Now,listentothenews.

26.Thethreesuicidebombingsoccurredin

A.NovemberandDecember.B.OctoberandNovember.

C.November.D.December.

27.Didpeopledieinthebombings?

A.Noonediedinthebombings.

B.Yes.Inoneofthebombings,

C.Yes.Intwoofthebombings,

D.Yes.Inallthebombings.

Questions28to30arebasedonthefollowingnews.Attheendofthenewsitem,

youwillbegiven15secondstoanswerthequestions.Now,listentothenews.

28.Whatisthepurposeofthenationalsurvey?

A.Tocollectdataonsourcesofpollution.

B.Toidentifypollutioninriversandlakes.

C.Tohelpcontrolenvironmentalpollution.

D.Tohelpcontrolindustrialwastes.

29.Accordingtothenewsitem,effortsofenvironmentalprotectionareespecially

affectedby

A.lackoftechnology.

B.rapideconomicgrowth.

C.unknownpollutionsources.

D.shortageofmanpower.

30.WhichofthefollowingdetailsisCORRECTaccordingtothenewsitem?

A.Censusofficesaresetupbygovernmentdepartments.

B.Amaincentrereceivesreportsfromprovinces.

C.Adatabaseissetupforeachprovince.

D.Datawillbereviewedandanalyzedinmid-2023.

PARTIIICLOZE[15MIN]

Decidewhichofthechoicesgivenbelowwouldbestcompletethepassageifinserted

inthecorrespondingblanks.MarkthebestchoiceforeachblankonAnswerSheet

Two.

Scientistsaroundtheworldareracingtolearnhowtorapidlydiagnose,treatand

stopthespreadofanew,deadlydisease.SARS--SevereAcuteRespiratorySyndrome

—was(31)____forthefirsttimeinFebruary2003inHanoi,(32)since

thenhasinfectedmorethan1,600peoplein15countries,killing63.Atthis(33)

,therearemorequestionsthananswerssurroundingthedisease.

Symptomsstart(34)afeverover100.4degreesF,chills,headacheorbody

(35)___?Withinaweek,thepatienthasadrycough,whichmight(36)_____to

shortnessofbreath.In10%to20%ofcases,patientsrequire(37)ventilation

tobreathe.About3.5%diefromthedisease.Symptoms(38)beginintwotoseven

days,butsomereportssuggestit(39)takeaslongas10days.Scientistsare

closeto(40)____alabtesttodiagnoseSARS.Inthemeantime,itisdiagnosed

byitssymptoms.Thereisnoevidence(41)____antibioticsoranti-viralmedicines

help,(42)doctorscanofferonlysupportivecare.PatientswithSARSarekept

inisolationtoreducetheriskof(43)___Scientistsaren，tsureyet,butsome

researchersthinkit'sa(44)discoveredcoronavirus,thefamilyofviruses

thatcausesomecommoncolds.

Mostcasesappeartohavebeenpassed(45)____dropletsexpelledwheninfected

patientscoughorsneeze.Familymembersofinfectedpeopleandmedicalworkerswho

care(46)____themhavebeenmostlikelyto(47)____theillness.Butrecent

developmentsinHongKongsuggestthatthe(48)____mightspreadthroughair,or

thatthevirusmight(49)____fortwotothreehoursondoorknobsorother(50).

Healthexpertssayitisunlikely,though,thatsharinganelevatorbrieflywith

aninfectedpersonwouldbeenoughtopassthevirus.

(31)A.detectedB.caughtC.disclosedD.revealed

(32)A.butB.andC.orD.yet

(33)A.timeB.pointC.aspectD.instance

(34)A.fromB.overC.uponD.with

(35)A.hurtB.soreC.achesD.feelings

(36)A.processB.advanceC.progressD.convert

(37)A.automaticB.artificialC.mechanicalD.controlled

(38)A.regularlyB.ordinarilyC.traditionallyD.generally

(39)A.willB.mightC.shouldD.must

(40)A.cultivatingB.fosteringC.developingD.designing

(41)A.whichB.thatC.whetherD.what

(42)A.soB.butC.stillD.yet

(43)A.communicationB.transportationC.transformationD.transmission

(44)A.latelyB.newbornC.newlyD.renewed

(45)A.underB.throughC.beneathD.from

(46)A.forB.overC.afterD.about

(47)A.acquireB.receiveC.obtainD.contract

(48)A.ailmentB.ill-healthC.diseaseD.infection

(49)A.continueB.lingerC.delayD.persist

(50)A.exteriorsB.outsideC.surfacesD.coverings

PARTIVGRAMMAR&VOCABULARY[15MIN]

Therearethirtysentencesinthissection.Beneatheachsentencetherearefour

wordsorphrasesmarkedA,B,CandD.Chooseonewordorphrasethatbestcompletes

thesentence.MarkyouranswersonAnswerSheetTwo.

51.Whataniceday!Howaboutthethreeofusawalkintheparknearby?

A.totakeB.takeC.takingD.tobetaking

52.Iftherewerenosubjunctivemood,Englishmucheasiertolearn.

A.couldhavebeenB.would'be

C.willbeD.wouldhavebeen

53.ShefiftyorsowhenIfirstmetherataconference.

A.hadbeenB.mustbeC.hasbeenD.musthavebeen

54.thebosssays,itisunreasonabletoaskmetoworkovertimewithoutpay.

A.WhateverB.WheneverC.WhicheverD.However

55.Anewlaptopcostsaboutofasecond-handone.

A.thepriceofthreetimesB.threetimestheprice

C.asmuchasthethreetimespriceI),threetimesmorethantheprice

56.Iwasveryinterestedinshetoldme.

A.allthatB.allwhichC.allwhatD.that

57.Weconsiderheshouldhaveleftwithouttellinganyonebeforehand.

A.strangewhyB.itstrangewhatC.itstrangethatD.thatstrange

58.Itisgoingtobefinetomorrow..

A.Soisit.B.Soitis.C.Soitdoes.D.Sodoesit.

59.Littleaboutherownsafety,thoughsheherselfwasingreatdanger.

A.shecaredB.shemaycareC.mayshecareD.didshecare

60.Thecouplehadnosoonergottothestation_____thecoachleft.

A.whenB.asC.untilD.than

61.Aren，tyoutired?Iyouhaddoneenoughfortoday.

A.shouldhavethoughtB.musthavethought

C.mighthavethoughtD.couldhavethought

62.〃Itseemsthatshewasthereattheconference.，zThesentencemeansthat

A.sheseemstobethereattheconference.

B.sheseemedtobethereattheconference.

C.sheseemstohavebeenthereattheconference.

D.sheseemedtobeingthereattheconference.

63.WhichofthefollowingadverbscanNOTbeusedtocomplete〃everybody

came”?

A.NearlyB.QuiteC.PracticallyD.Almost

64.In，zHowmuchdoyouthinkheearns?”howmuchisofthesentence.

A.thesubjectB.theadverbial

C.theobjectD.thecomplement

65.“Themanpreparingthedocumentsisthefirm，slawyer"hasallthefollowing

possiblemeaningsEXCEPT

A.themanwhohaspreparedthedocuments...

B.themanwhohasbeenpreparingthedocuments...

C.themanwhoispreparingthedocuments...

D.themanwhowillpreparethedocuments...

66.DuringtheTVinterview,thesingerannouncedthathewasgoingtohis

newalbumsoon.

A.releaseB.renewC.relieveI),rehearse

67.Afterworkingforthefirmfortenyears,hefinallytherankofdeputy

director.

A.achievedB.approachedC.attainedD.acquired

68.Winteristheseasonatmosthotelsinthisseasidetown,becausevery

fewtouristscometostay.

A.slowB.slackC.lowD.quiet

69.Comeon,Jack,tellmethestory.Don'tkeepmein.

A.suspenseB.suspendingC.suspensionD.suspender

70.Thefootballmatchwasbecauseoftheheavyrain.

A.calledoverB.calledupC.calledoutD.calledoff

71.Wehadagoodtimethere,andthefoodwasplentifuland.

A.conduciveB.wholesomeC.helpfulD.appreciative

72.Itwasstrangethatshewouldsuchanabsurdidea.

A.allowB.stickC.takeD.entertain

73.Thescientistshavemadean_studyofthevirusesthatcausethedisease.

A.exhaustedB.exhaustingC.exhaustiveD.exhaustion

74.Doyouownyourapartmentorareyoua?

A.tenantB.customerC.clientD.proprietor

75.Representativesfromthecompaniesindicatedthattheyshouldgoonworking

togetherin.

A.unityB.entityC.partnersD.partnership

76.WeallknowthatMaryhashadastrict.

A.growthB.upbringingC.developmentD.cultivation

77.Thedrinkwaspackagedinchampagnebottlesandwasbeingastherealstuff.

A.passedoutB.passedbyC.passedoverD.passedoff

78.LastSundayshecametovisitusoutoftheblue.Theitalicizedphrasemeans

A.unexpectedlyB.unhappilyC.untidilyD.unofficially

79.Thepersonheinterviewedwashisformerschoolmate.

A.nootherthanB.nomorethanC.noneotherthanD.nonetheless

80.Theyoungemployeehasa(n)quality-heistotallyhonest.

A.respectableB.admirableC.decentD.approachable

PARTVREADINGCOMPREHENSION[25MIN]

Inthissectiontherearefourpassagesfollowedbyquestionsorunfinished

statements,eachwithfoursuggestedanswersmarkedA,B,CandD.Choosetheone

thatyouthinkisthebestanswer.MarkyouranswersonAnswerSheetTwo.

TEXTA

Doyourealizethateverytimeyoutakeastep,thebonesinyourhiparesubjected

toforcesbetweenfourandfivetimesyourbodyweight?Whenyouarerunning,this

forceisincreasedfurtherstill.Whathappensifthroughdiseaseahip-jointceases

tobeabletoresistsuchforces?Formanyyearship-jointsandotherbodyjoints

havebeenreplaceableeitherpartiallyorcompletely.Itisafterallasimpleball

andsocketjoint;ithascertainloadsimposedonit;itneedsreliabilityovera

definedlife;itmustcontainmaterialssuitablefortheworkingenvironment.Any

engineerwillrecognizetheseascharacteristicofatypicalengineeringproblem,

whichdoctorsandengineershaveworkedtogethertosolve,inordertobringafresh

leaseoflifetopeoplewhowouldotherwisebedisabled.

Thistypifiesthewayinwhichengineersworktohelppeopleandcreateabetter

qualityoflife.Thefactthatthiscountryhasthemostefficientagricultural

industryintheworldisanothergoodexample.Mechanicalengineershaveworkedwith

farmersandbiologiststoproducefertilizers,machineryandharvestingsystems.

Thisteamefforthasnowproducedcropsuniformlywaisthighorlesssothatthey

arebettersuitedtomechanicalharvesting.Similaradvanceswithothercropshave

releasedpeoplefromhardandboringjobsformorecreativework,whilstmachines

harvestcropsmoreefficientlywithlesswaste.Providingmorefoodfortherapidly

increasingpopulationisyetanotherroleforthemechanicalengineer.

81.Accordingtothepassage,whenwouldmostweightbeimposedonhip-joints?

A.Whenoneiswalking.B.Whenoneisrunning.

C.Whenoneisstanding.D.Whenoneislyingdown.

82.Engineersregardthereplacementofhip-jointsasa(n)____Problem.

A.mechanicalB.medicalC.healthD.agricultural

83.Accordingtothepassage,howdoengineerscontributetoincreasingefficiency

ofthe

agriculturalindustry?

A.Byworkingwithfarmers.

B.Byworkinginteams.

C.Bygrowingcropsofthesameheight.

D.Bymakingagriculturalmachinery.

84.Accordingtothecontext,“Thisteameffort'〃inParagraphTworefersto

A.mechanicalengineers.

B.doctorsandengineers.

C.biologists,doctorsandfarmers.

D.farmers,biologistsandengineers.

TEXTB

Nowadays,acellphoneserviceisavailabletoeveryone,everywhere.Probably

thousandsofpeoplehavealreadybeenusingit,butIjustdiscoveredit,soI'm

goingtoclaimitandalsonameit:FakeFoning.

Thetechnologyhasbeenworkingwellformeattheoffice,butthereareinfinite

applications.Virtuallyinanypublicspace.

Sayyouworkatabiguniversitywithlotsoftalkyfacultymembersbuzzingabout.

Now,sayyouneedtousetherestroom.Thetripdownthehallwilltakeapproximately

onehour,becauseapersoncan'twalkintothosetalkypeoplewithoutgettingpulled

asideforaquestion,abitofgossip,anewreadonacertainlineofParadiseLost.

So,acellphone.Anycellphone.Justpickitup.Don，tdial.Justholdthatphone

toyourfaceandstarttalking.Walkconfidentlydownthehallengagedinfake

conversation,makingsuretotailorboththetopicandcontenttothepersonstanding

beforeyouwhomyouaretryingtoevade.

Forstandardcolleagueavoidance,Isuggestfakechattingaboutfakebusiness:

〃Yes,rmgladyoucalled,becausewereallyneedtohammeroutthedetails.What's

that?Yes,1readPage12,butifyoulookatthebottomof4,1thinkyoucansee

theproblembeginsrightthere.”

Beanimated.Beengagedinyourfakefoneconversation.Makeeyecontactwiththe

peoplepassing,nodtothem,gesturekeeninterestintalkingtothematalater

time,pointtoyourphone,shrugandmoveon.

Shoppersshouldconsiderfakefoninganytimetheyspotatalkyneighborinthe

producedepartmentpinching(用手捏)unripepeaches.Withoutyourphoneatyourface,

you'dbeinfora20-minutespeechonhowterribletheworldis.

Oneimportantcautionaboutfakefoning.TheotherdayIwasfakefoningmywaypast

acolleague,andhewasactuallyfollowingmetogetmyattention.Iknewhewanted

toaskaboutaprojectIhadnotyetfinished.Iwastryingtobuymyselfsometime,

soIcontinuedfakefoningwithmydoctor."SoIdon'tneedtheoperation?Oh,doctor,

thatisthebestnews.〃

Andthen:Brrrrrrng!Brrrrrmg!Brrrrrmg!Myphonestartedringing,righttherewhile

itwasplantedonmyface.Mycolleaguelookedatme,andIathim,andnaturally

Igasped.〃Whatisthematterwiththisthing?”Isaid,pullingthephoneawayto

lookatit,andthenputtingitbacktomyear.

“Hello?Areyoustillthere?”

Oops.

85.WhichofthefollowingstatementsisINCORRECT?

A.Cellphoneserviceispopularamongpeople.

B.Cellphonehasmuchuseinoffice.

C.Fakefoningisanewcellphoneservice.

D.Fakefoningisanewdiscovery.

86.Whatisfakefoning?

A.Astrategytoavoidpeople.

B.Adevicenewlyproduced.

C.Aserviceprovidedeverywhere.

D.Askillofcommunication.

87.Intheauthor'sopinion,inordertomakefakefoninglookrealonehasto

A.talkaboutinterestingmatters.

B.behavepolitelytopeoplepassingby.

C.holdthephonewhilewalking.

D.appearabsorbedinconversation.

88.Whatdoesthelastexampleshow?

A.Oneeffectivewayistofakefoneone*sdoctor.

B.Onehastobecarefulwhilefakefoning.

C.Fakefoningmaynotdeceivepeople.

D.Fakefoningisalwaysquitesuccessful.

89.Afterhisphonesuddenlybeganringing,theauthor

A.immediatelystartedtalkingtothecaller.

B.immediatelystartedtalkingtohiscolleague.

C.putthephoneawayandstoppedtalking.

D.continuedwithhisfakeconversation.

90.Whatisthetoneofthepassage?

A.Critical.B.Humorous.C.Serious.D.Unclear.

TEXTC

Itwaslateintheafternoon,andIwasputtingthefinaltouchonapieceofwriting

that1wasfeelingprettygoodabout.Iwantedtosaveit,butmycursorhadfrozen.

Itriedtoshutthecomputerdown,anditseizedupaltogether.Unsureofwhatelse

todo,Iyanked（用力猛拉）thebatteryout.

Unfortunately,Windowshadbeeninthemidstofadelicateandcrucialundertaking.

Thenextmorning,whenIturnedmycomputerbackon,itinformedmethatafilehad

beencorruptedandWindowswouldnotload.Then,itofferedtorepairitselfbyusing

theWindowsSetupCD.

IopenedthespecialdrawerwhereIkeepCDs.ButnoWindowsCDinthere.Iwasforced

tocallthecomputercompany，sGlobalSupportCentre.Mycallwasansweredbyawoman

insomeunnamed,far-offland.Ifinditannoyingtomakesmalltalkwithsomeone

whenIdon'tknowwhatcontinentthey'restandingon.SupposeIweretocommenton

thebeautifulweatherwe'vebeenhavingwhentherewasamonsoonattheotherend

ofthephone?SoIgotrighttothepoint.

Mycomputeristellingmeafileiscorruptedanditwantstofixitself,butI

don，thavetheWindowsSetupCD.〃

〃Soyou"rehavingaproblemwithyourWindowsSetupCD.〃Shehasapparentlybeen

dozingand,havingcometojustasthesentenceended,wasattemptingtocoverfor

herinattention.

Itquicklybecameclearthatthewomanwasnotacomputertechnician.Herjobwas

toserveasagatekeeper,ahumanshieldforthetechnicians.Hersoleduty,asfar

asIcouldtell,wastoraiseglobalstresslevels.

Tomakemedisappear,thewomangavemethephonenumberforWindows'creator,

Microsoft.Thisislikegivingsomeonethephonenumberfor,Idon，tknow,North

America.Besides,theCDworked;Ijustdidn，thaveit.Nomatterhowmanytimes

Irepeatedmystory,wecamebacktothesameplace.Shewascalmandresolutely

polite.

Whenmyvoicehitacertaindecibel（分貝），Iwaspassedalong,likeahot,irritable

potato,toatechnician.

“Youdon'thavetheWindowsSetupCD,ma'am,becauseyoudon，tneedit,〃heexplained

cheerfully.

“Windowscamepreinstalledonyourcomputer!z，

〃ButIdoneedit.〃

〃Yes,butyoudon，thaveit.z，Wewentonlikethisforawhile.Finally,heoffered

towalkmethroughtheuseofadifferentCD,onethatwoulderasemyentiresystem.

〃0fcourse,you'dloseallyoure-mail,yourdocuments,yourphotos."Itwaslike

offeringtodropasafeonmyheadtocuremyheadache."Youmightbeabletorecover

them,butitwouldbeexpensive.，zHesoundeddelighted."Andit'snotcoveredby

thewarranty（產(chǎn)品保證書）！〃Thesafebegantoseemlikeagoodidea,providedit

wasfull.

Ihungupthephoneanddrovemycomputertoasmall,friendlyrepairplaceVdheard

about.Asmart,helpfulmandugoutaWindowsCDandtoldmeitwouldn*tbeaproblem.

Anhourlater,hecalledtoletmeknowitwasready.Ithankedhim,andwechatted

abouttheweather,whichwasthesameoutsidemywindowasitwasoutsidehis.

91

-.Whydidtheauthorshutdownhercomputerabruptly?

A

?Shehadsavedwhatshehadwritten.

B

?Shecouldn,tmovethecursor.

c

?T